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"Rooms were nice and big, I had a fab view across the water. Little dated and could do with a minor revamp, but that’s fine. Staff were nice in the hotel. Breakfast was very nice and good for the price (although dining room was a bit difficult to find) Service was slow in the bar area for evening meal, didn’t feel overly welcoming. Food was nice but they made a mistake with a nut allergy that I declared. This was handled really well by the manager - he was apologetic, handled it with the kitchen staff, and replaced & comped our meal. I was absolutely fine and I’m pleased with how it was managed in the end, but more attention needs to be given in the kitchen to stuff like this. Location was good, easy for us to walk to and from to get to everywhere we wanted to in York. "

"Room was good but some marks on the wallpaper, very small bathroom with tiny bath and basic shower but plenty of towels and lovely hand soap, shower gel, shampoo, conditioner and moisturiser. Comfy bed with good pillows and a window that opened. Breakfast was ok, a wide variety of hot and cold items. Parking was £30 for 1 night. "

"Room was clean and nice but heating did not work properly and after one cold night we were given small electric radiators. Breakfast was very average. Communal areas in the hotel were very nice although pool was closed which we had not been told about. Location is excellent."

"Excellent location, clean room , great service "

"This hotel was clean, central to everything we wanted to see. The hotel staff was helpful. The parking was close and reasonable. The only negative was only one elevator for a large place and wait times were sometimes longer than one would like, but a very small negative."