Search Hotels Near Charmed, Marlborough

"Nice friendly staff and clean rooms with great location "

"Meh. This property needs some love. Worn carpets, front door on the fritz, leaky ceiling in the breakfast area, broken Nespresso machine, ice maker not working. The buffet was pretty sad - lukewarm coffee, waffles that were barely edible, and just generally not worth the price. I’ve stayed at the other AC Mariott in Somerville and it was MUCH better. Likely won’t book again. On the upside, it’s located next to a lovely walking path. "

"I have to say I am very dissatisfied with our stay at this hotel. We reserved a deluxe king room on the executive level with a sofa bed, but upon arrival, none of these rooms were available. Instead, we were given a handicap-accessible room on the second floor facing a back patio where people gathered and talked at all hours. To make matters worse, instead of a proper sofa bed, my son was given a rollaway bed with an extremely hard mattress. The bathroom lacked even basic space to place toiletries, and the bathtub was clogged for the first two days. I reported this issue on the first day, but it wasn’t addressed until I complained again the following day. I requested a room change twice, but was only offered a similar room without handicap features—not the room category I had originally paid for. After four nights, it was clear that getting the room we reserved was simply not going to happen. Additionally, the club lounge is closed on weekends, something that was never disclosed anywhere during booking. As a frequent traveler and a Platinum member with Expedia, I was especially disappointed by how this situation was handled. The staff repeatedly used the excuse that my reservation was made through a third party, and as a result, made no real effort to improve our stay or provide a satisfactory solution. Overall, this experience fell far below expectations and was extremely frustrating."

"The host was very nice, clean, and convenient! The front desk staff were great! We asked for additional towels a couple of times, they were never delivered. "

"This was such a fun location and a great way for people to share a room and save some money in downtown Boston. We loved the experience, the hotel, and the staff. 10/10. Would stay here again!"

"The location was very walkable to many Restaurants, public transportation and Fenway. Brookline is a very safe, friendly area to walk even at night. The breakfast could be better for those who are not carb loading. Little to no protein offered other than cheese and peanut butter. However plenty of cafes to supplement the breakfast there."

"Allowed us to do an early check in no issues!"

"This hotel is one of the best hotels I have ever stayed in, it is extremely clean and organized."

"Staff very unfriendly at front desk. Lack of knowledge. My wife was at the front desk late evening and the agent took a long time to check in . Asked two times the ID . From a chain like Hilton we are expecting a better customer service "