Title: Salvia Cancun Aparts Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Salvia Cancun Aparts On beach with outdoor pool for sandy fun near La Isla Shopping Mall ![Balcony view](https://images.trvl-media.com/lodging/2000000/1500000/1495100/1495099/50f7de45.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Interior](https://images.trvl-media.com/lodging/2000000/1500000/1495100/1495099/88dd22cc_edited_0383.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Outdoor pool, pool umbrellas](https://images.trvl-media.com/lodging/2000000/1500000/1495100/1495099/1f8788c7.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Property grounds](https://images.trvl-media.com/lodging/2000000/1500000/1495100/1495099/3c33badb.jpg?impolicy=resizecrop&rw=297&ra=fit) ![On the beach, white sand, beach towels](https://images.trvl-media.com/lodging/2000000/1500000/1495100/1495099/7122f4d7.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Savor the Cancun vibes at Salvia Cancun Aparts, with a poolside bar and restaurant serving breakfast to light fare. Unwind in the garden or by the outdoor pool, take advantage of car rentals on site and WiFi access. Guests rave about this hotel's multilingual staff. 7.8 Good ## Popular amenities - Bar - Pool - Room service - Breakfast available - 24/7 front desk - Parking included ## Room options ### Check availability for these dates Tonight [Oct 28 - Oct 29](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-28&endDate=2025-10-29&selected=1495099&PinnedHotelID=1495099&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-28&endDate=2025-10-29&selected=1495099&PinnedHotelID=1495099&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct 29 - Oct 30](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-29&endDate=2025-10-30&selected=1495099&PinnedHotelID=1495099&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-29&endDate=2025-10-30&selected=1495099&PinnedHotelID=1495099&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct 31 - Nov 2](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=1495099&PinnedHotelID=1495099&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=1495099&PinnedHotelID=1495099&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov 7 - Nov 9](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=1495099&PinnedHotelID=1495099&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=1495099&PinnedHotelID=1495099&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 7 of 7 rooms ![In-room safe, individually decorated, individually furnished](https://images.trvl-media.com/lodging/2000000/1500000/1495100/1495099/20c689bb.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, Lagoon View ### Highlights Individually furnished Individually decorated Air conditioning Connecting rooms available Flat-screen TV Ceiling fan Blackout curtains Rainfall showerhead - 409 sq ft - Lagoon view - Sleeps 3 - 2 Double Beds ![Studio, Beach View | Beach/ocean view](https://images.trvl-media.com/lodging/2000000/1500000/1495100/1495099/19668e66.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Studio, Beach View ### Highlights Individually furnished Individually decorated Air conditioning Connecting rooms available Kitchenette Full-sized fridge/freezer Flat-screen TV Ceiling fan - 484 sq ft - Beach view - Sleeps 4 - 2 Double Beds ![In-room safe, individually decorated, individually furnished](https://images.trvl-media.com/lodging/2000000/1500000/1495100/1495099/20c689bb.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Suite, Balcony 10.0 Exceptional 1 review ### Highlights Balcony Individually furnished Individually decorated Air conditioning Connecting rooms available Kitchenette Full-sized fridge/freezer Flat-screen TV - 915 sq ft - 2 bedrooms - Beach view - Sleeps 8 - 4 Double Beds ![In-room safe, individually decorated, individually furnished](https://images.trvl-media.com/lodging/2000000/1500000/1495100/1495099/f0003da1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Studio, Beach View 10.0 Exceptional 1 review ### Highlights Individually furnished Individually decorated Air conditioning Connecting rooms available Kitchenette Full-sized fridge/freezer Flat-screen TV Ceiling fan - 484 sq ft - Beach view - Sleeps 2 - 1 Queen Bed ![In-room safe, individually decorated, individually furnished](https://images.trvl-media.com/lodging/2000000/1500000/1495100/1495099/ff2110a8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Studio with Sea View - 516 sq ft - Sleeps 4 ![In-room safe, individually decorated, individually furnished](https://images.trvl-media.com/lodging/2000000/1500000/1495100/1495099/08a8e889.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Standard with Lake View - 409 sq ft - Sleeps 4 ![In-room safe, individually decorated, individually furnished](https://images.trvl-media.com/lodging/2000000/1500000/1495100/1495099/32a6fced.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### 2-Bedroom Apartment - 807 sq ft - Sleeps 8 ## You may also like Ad ![Minibar, in-room safe, desk, laptop workspace](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/61000000/60050000/60043200/60043197/9522311f_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Secrets Riviera Cancún All Preferred - Adults Only - All inclusive Puerto Morelos - On private beach - Pool - Hot tub - Breakfast included 8.8 Excellent 343 reviews £380 includes taxes & fees 26 Nov - 27 Nov [](https://www.expedia.co.uk/Puerto-Morelos-Hotels-Secrets-Riviera-Cancun-Resort-Spa.h60043197.Hotel-Information?chkin=2025-11-26&chkout=2025-11-27&rm1=a2®ionId=179995&destination=Cancun&destType=MARKET&latLong=21.161907,-86.851524&searchId=58ac958f-ec1e-48d5-8f25-d8dd692df2d9&top_cur=GBP) Ad ![4 outdoor pools, free pool cabanas, pool umbrellas](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/10000/100/100/b1c78b09_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Westin Resort & Spa, Cancun Zona Hotelera - Pool - Hot tub - Spa - Kids pool 8.6 Excellent 2,342 reviews £91 includes taxes & fees 9 Nov - 10 Nov [](https://www.expedia.co.uk/Cancun-Hotels-The-Westin-Resort-Spa.h100.Hotel-Information?chkin=2025-11-9&chkout=2025-11-10&rm1=a2®ionId=179995&destination=Cancun&destType=MARKET&latLong=21.161907,-86.851524&searchId=58ac958f-ec1e-48d5-8f25-d8dd692df2d9&top_cur=GBP) Ad ![Business centre](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/20000/12300/12210/b02bcdd6_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Westin Lagunamar Ocean Resort Villas & Spa, Cancun Zona Hotelera - Pool - Hot tub - Spa - Kids pool 9.0 Wonderful 1,007 reviews £155 includes taxes & fees 11 Nov - 12 Nov [](https://www.expedia.co.uk/Cancun-Hotels-The-Westin-Lagunamar-Ocean-Resort-Villas-Spa.h12210.Hotel-Information?chkin=2025-11-11&chkout=2025-11-12&rm1=a2®ionId=179995&destination=Cancun&destType=MARKET&latLong=21.161907,-86.851524&searchId=58ac958f-ec1e-48d5-8f25-d8dd692df2d9&top_cur=GBP) Ad ![Aerial view](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/430000/428600/428588/af631c2f_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Moon Palace Cancun - 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Pool - Spa - Pet-friendly - Parking included 9.4 Exceptional 153 reviews £588 includes taxes & fees 29 Oct - 30 Oct [](https://www.expedia.co.uk/Cancun-Hotels-Waldorf-Astoria-Cancun.h61523736.Hotel-Information?chkin=2025-10-29&chkout=2025-10-30&rm1=a2®ionId=179995&destination=Cancun&destType=MARKET&latLong=21.161907,-86.851524&searchId=58ac958f-ec1e-48d5-8f25-d8dd692df2d9&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Salvia-Cancun-Aparts.h1495099.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Salvia-Cancun-Aparts.h1495099.Hotel-Information) ## About the area Located in Zona Hotelera, a neighbourhood in Cancun, Salvia Cancun Aparts is in the entertainment district and on the beach. El Rey Ruins is a notable landmark, and the area's natural beauty can be seen at Tortuga Beach and Langosta Beach. Cancun Convention Center and La Isla Shopping Mall are two other places to visit that come recommended. Discover the area's water adventures with scuba diving and snorkelling nearby, or enjoy the great outdoors with ziplining and ecotours. [Visit our Cancun travel guide](https://www.expedia.co.uk/Cancun.dx179995) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C21.13195%2C-86.74803&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=DslZ9LXfm23F0oZuYOKJkmF5WLs=) Blvd. Kukulcan km 9, Zona Hotelera, Cancun, QROO, 77500 ### What's nearby - Cancun Convention Center - 6 min walk - 0.4 miles - Gaviota Azul Beach - 11 min walk - 0.6 miles - Tortuga Beach - 5 min drive - 2.4 miles - La Isla Shopping Mall - 5 min drive - 2.0 miles - Langosta Beach - 6 min drive - 3.0 miles ### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) - 28 min drive ### Restaurants - ‪Coco Bongo - ‬2 min walk - ‪Señor Frog's - ‬1 min walk - ‪Mandala - ‬2 min walk - ‪Hard Rock Cafe Cancun - ‬3 min walk - ‪Tacos "El Caminero - ‬3 min walk ## About this property ### Salvia Cancun Aparts Hotel near Cancun Convention Center Located close to Tortuga Beach and La Isla Shopping Mall, Salvia Cancun Aparts provides a poolside bar, a terrace and a garden. The on-site restaurant, Snack Bar La Palapa, offers breakfast, brunch, lunch, light fare and a poolside location. Stay connected with free in-room WiFi, and guests can find other amenities, such as car hire on-site and a bar. Other perks at this hotel include: - An outdoor pool and a children's pool, along with pool umbrellas - Free self-parking - Cooked-to-order breakfast (surcharge), a round-trip airport shuttle (surcharge) and tour/ticket information - A front desk safe, a 24-hour front desk and concierge services Room features All rooms are individually furnished, and feature comforts such as air conditioning, as well as perks such as free WiFi and safes. More conveniences in all rooms include: - 32-inch flat-screen TVs with satellite channels - Ceiling fans, limited housekeeping and phones ## Similar properties ![2 outdoor pools, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/10000000/9460000/9450300/9450296/9a33b065.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ocean Dream Cancun by GuruHotel Zona Hotelera - Pool - Hot tub - Spa - Parking included 7.4 Good 1,017 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-11&endDate=2025-11-12&selected=9450296&PinnedHotelID=9450296&HadPinnedHotel=true®ionId=-1&adults=2) ![4 outdoor pools, free pool cabanas, pool umbrellas](https://images.trvl-media.com/lodging/1000000/10000/100/100/ff4dcd76.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Westin Resort & Spa, Cancun Zona Hotelera - Pool - Hot tub - Spa - Kids pool 8.6 Excellent 2,342 reviews £91 includes taxes & fees 9 Nov - 10 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-09&endDate=2025-11-10&selected=100&PinnedHotelID=100&HadPinnedHotel=true®ionId=-1&adults=2) ![View from property](https://images.trvl-media.com/lodging/7000000/6210000/6209300/6209261/2a2dc5b3.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Renovated Aloft Cancun Zona Hotelera - Pool - Pet-friendly - Free WiFi - Restaurant 8.6 Excellent 214 reviews £85 includes taxes & fees 9 Nov - 10 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-09&endDate=2025-11-10&selected=6209261&PinnedHotelID=6209261&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/62000000/61420000/61419800/61419732/2315e27d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Residence Inn by Marriott Cancun Hotel Zone Zona Hotelera - Pool - Breakfast included - Free airport shuttle - Pet-friendly 8.8 Excellent 2,748 reviews £92 includes taxes & fees 31 Oct - 1 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-01&selected=61419732&PinnedHotelID=61419732&HadPinnedHotel=true®ionId=-1&adults=2) ![On the beach, beach towels](https://images.trvl-media.com/lodging/1000000/580000/571400/571397/384b640e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Emporio Cancun Optional All Inclusive Zona Hotelera - Pool - All-inclusive - Spa - Kids pool 8.0 Very good 2,001 reviews £142 includes taxes & fees 17 Nov - 18 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-17&endDate=2025-11-18&selected=571397&PinnedHotelID=571397&HadPinnedHotel=true®ionId=-1&adults=2) ![4 restaurants, breakfast, lunch, dinner served; 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check-in end time: anytime Minimum check-in age - 18 ### Check-out Check-out before 11 AM Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Optional extras - Fee for cooked-to-order breakfast: approximately USD 10 to 20 for adults and USD 7 to 15 for children - Airport shuttle fee: USD 75 per vehicle (return, maximum occupancy 2) - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts major credit cards and debit cards; cash is not accepted Safety features at this property include a smoke detector This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room This property is professionally cleaned If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Only registered guests are allowed in the guestrooms The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation No pets and no service animals are allowed at this property ### Property is also known as Cancun Salvia Salvia Aparthotel Salvia Aparthotel Cancun Salvia Cancun Salvia Condos Hotel Cancun Salvia Cancun Aparthotel Salvia Cancun Salvia Cancun Aparts Hotel Salvia Cancun Aparts Cancun Salvia Cancun Aparts Hotel Cancun ## Frequently asked questions ### Does Salvia Cancun Aparts have a pool? > Yes, this property has an outdoor pool and a children's pool. ### Is Salvia Cancun Aparts pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Salvia Cancun Aparts? > Self-parking is free at this property. ### What time is check-in at Salvia Cancun Aparts? > Check-in start time: 4:00 PM; check-in end time: anytime. ### What time is check-out at Salvia Cancun Aparts? > Checkout is at 11 AM. Late checkout is available for a fee (subject to availability). ### Does Salvia Cancun Aparts provide a shuttle to the airport? > Yes, there's an airport shuttle that runs on request. A fee of USD 75 per vehicle applies. ### Where is Salvia Cancun Aparts located? > Located in Zona Hotelera, this beachfront hotel is in the entertainment district and within 3 mi (5 km) of Cancun Convention Center, La Isla Shopping Mall and Tortuga Beach. Langosta Beach and Iberostar Cancun Golf Course are also within 6 mi (10 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Salvia Cancun Aparts Reviews 7.8 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 89 8 - Good 73 6 - Okay 38 4 - Poor 14 2 - Terrible 18 ### 7.8/10 Cleanliness ### 7.4/10 Staff & service ### 7.8/10 Amenities ### 7.2/10 Property conditions & facilities ### 7.2/10 Eco-friendliness ### 10/10 Excellent #### IBTIHAGE 25 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Everything was very good Good location Marlene was extremely awesome attending our requests and the whole team very nice ##### IBTIHAGE Stayed 6 nights in Aug 2025 ### 10/10 Excellent #### FRANKLIN 24 Jul 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Vrry close to the beach ##### FRANKLIN Stayed 3 nights in Jul 2025 ### 8/10 Good #### Vernon Zachary 30 Jul 2025 Liked: Cleanliness, staff & service It was ok, bed was rock hard, but the free parking was cool. Power went out my last day there and had to carry bags down four flights of stairs. ![](https://a.travel-assets.com/ugc/hotel-reviews/4760c73f-b447-4235-8ec5-e8a63223a0e7-1753881840025.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/91550bbc-a2d9-41c5-8028-8976112ab9cc-1753881841005.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Vernon Zachary Stayed 4 nights in Jul 2025 ### 4/10 Poor #### Maria 11 Jun 2025 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort Nice hotel, great ocean view but the service at the front desk is terrible. ##### Maria Stayed 8 nights in May 2025 ### 8/10 Good #### Laura 9 Dec 2024 very nice staff and very helpful as well ##### Laura Stayed 4 nights in Dec 2024 ### 6/10 Okay #### Elizabeth 7 Sept 2025 Liked: Cleanliness If you are on budget it is okay but be prepared to a very old facility built in the 60's and not renovated. Appliances are from the same time period and often fail to work. It is very conveniently located and the pool is cozy and clean. Communication with the hotel is impossible. Tried calling for days without an answer. Same calling reception. Just being fair... I love Cancun! ##### Elizabeth Stayed 2 nights in Sep 2025 ### 6/10 Okay #### Josue 6 Feb 2023 Liked: Cleanliness, staff & service Great location walking distance to beach ##### Josue Stayed 3 nights in Jan 2023 ### 6/10 Okay #### Jose 25 Nov 2024 Disliked: Amenities, property conditions & facilities Is not a luxury place. What it is, is close to all the nightlife in the area. Everything is walking distance from the property. ##### Jose Stayed 6 nights in Nov 2024 ### 10/10 Excellent #### Patricia 5 Nov 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Lovely beach front, practical studio condos. Helpful and kind front staff , security and maid service are all helpful and friendly. Beach front access with options for shade . Don’t need anything more. ##### Patricia Stayed 1 night in Nov 2024 ### 6/10 Okay #### Gerardo 27 Jul 2023 Liked: Amenities Quiet spot for relaxing after a busy day. Shopping and nightime entertainment were abundant. Loved the view of the ocean from our balcony. A nice place to stay. ##### Gerardo Stayed 6 nights in Jul 2023 ### 8/10 Good #### Jorge 19 Jul 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Awesome This was a nice place with a great view. Awesome location if your looking to go club. It does get loud throughout the day and night but overall a great location ##### Jorge Stayed 2 nights in Jul 2023 ### 10/10 Excellent #### Matthew 10 Mar 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We had a great time at Salvia Cancún. 10/10 Highly Recommend. Only thing to be wary of is that you will be able to hear the nearby clubs until 3 AM each night. ##### Matthew Stayed 5 nights in Mar 2023 ### 6/10 Okay #### Debra 2 Feb 2023 Liked: Staff & service, amenities, property conditions & facilities Ive stayed here before and always felt it was a best kept secret place to stay. Clean respectful and small condo in a convenient location. This time I was very disappointed with room... They put us in an old dated room with random dishes and utensils Overall in very poor condition compared to other units. ##### Debra Stayed 6 nights in Jan 2023 ### 4/10 Poor #### Pan 14 Mar 2023 Too many noises, the front desk is not nice. Try to make additional charge for unreasonable housekeeping fees ##### Pan Stayed 2 nights in Mar 2023 ### 10/10 Excellent #### Teresa 18 Mar 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Everything was fine but we didnt like that there were no beach chairs or umbrellas available. I sent an email to the hostess before my arrival about having access to the room earlier because of health issues but I didn't receive a response. ##### Teresa Stayed 7 nights in Mar 2024 ### 2/10 Terrible #### Douglas 6 Jan 2024 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities I booked 2 ocean view rooms only got one. Staff couldn’t have cared less. Marnie the go between Expedia and the hotel was useless she said I could cancel the booking thru Expedia nice to put me in a position where I would have to find another hotel at 4pm with 7 in our party. Expedias agents 4 in total left me high and dry with no conclusion very disappointing after spending thousands of dollars with them thru the years ##### Douglas Stayed 1 night in Jan 2024 ### 4/10 Poor #### Nancy 9 Aug 2023 Disliked: Cleanliness Having a lot of family in Cancun/ Chetumal area we travel with them all the time and I was there for one night. The floors were very dirty, there were two used/stained towels when we arrived, that we didn’t care for put them to the side and during check out I was charged $100 Mexican pesos for the towel. There was also a lot of grime on the tub in the bathroom. You get what you pay for, but cleaning could have been better. The girl during checkout was not friendly, everything was fine and I wanted to come back but terrible experience checking out starting with the front desk employee that I will not recommend. ##### Nancy Stayed 1 night in Aug 2023 ### 2/10 Terrible #### Michael Scott 26 Nov 2023 Disliked: Cleanliness, staff & service, property conditions & facilities This property is situated right on the beach. Which I thought would be nice. However, the excessive noise from the nightclubs in the area are a problem. The building itself is very dirty. The room that we got had a refrigerator that was not working. The room service was poor. The room is supposed to be cleaned every other day between 10 AM and 4 PM. My room is not cleaned until almost 6 PM after I complained. They cleaning of my room was so quickly they did not really clean much other than change my sheets. Also, the staff was not very friendly. I would not recommend this property for anyone to go. I will never stay there even if it was for free. ##### Michael Scott Stayed 4 nights in Nov 2023 ### 8/10 Good #### Salvador 24 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Salvador Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### Lara 28 Dec 2024 ##### Lara Stayed 14 nights in Nov 2024 ### 6/10 Okay #### MARCO ANTONIO ESCOBAR 19 Dec 2024 ##### MARCO ANTONIO ESCOBAR Stayed 5 nights in Nov 2024 ### 10/10 Excellent #### Diana Karen 8 Dec 2024 Liked: Cleanliness, staff & service, property conditions & facilities ##### Diana Karen Stayed 4 nights in Nov 2024 ### 10/10 Excellent #### Edwin 26 Nov 2024 ##### Edwin Stayed 2 nights in Nov 2024 ### 10/10 Excellent #### willver 23 Nov 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Recomendada ##### willver Stayed 3 nights in Nov 2024 ### 6/10 Okay #### Seiichi 19 Nov 2024 Disliked: Property conditions & facilities ##### Seiichi Stayed 1 night in Nov 2024 ## Expedia's Latest Trends ### Hotels > [Ocean Maya Royale - 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