Title: Melody Maker Cancun - All Inclusive Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Melody Maker Cancun - All Inclusive All-inclusive hotel with 4 restaurants and free breakfast ![The Beach Club Suite Ocean Front | Free minibar items, in-room safe, desk, iron/ironing board](https://images.trvl-media.com/lodging/22000000/21160000/21159000/21158960/da1bc7a2.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Outdoor pool](https://images.trvl-media.com/lodging/22000000/21160000/21159000/21158960/a746671a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![4 restaurants, breakfast, lunch, dinner served; international cuisine ](https://images.trvl-media.com/lodging/22000000/21160000/21159000/21158960/28116482.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Ocean View Terrace Junior Suite | Free minibar items, in-room safe, desk, iron/ironing board](https://images.trvl-media.com/lodging/22000000/21160000/21159000/21158960/d641f748.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Superior Deluxe Ocean Front | Free minibar items, in-room safe, desk, iron/ironing board](https://images.trvl-media.com/lodging/22000000/21160000/21159000/21158960/47330ad6.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies A short walk from La Isla Shopping Mall, Melody Maker Cancun - All Inclusive provides a free breakfast buffet, a poolside bar and a terrace. For some rest and relaxation, visit the hot tub. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner and international cuisine. In addition to a coffee shop/cafe and dry cleaning/laundry services, guests can connect to free in-room WiFi. 7.4 Good ## Popular amenities - Hot tub - Bar - Spa - Pool - All-inclusive - Breakfast included ## Room options ### Check availability for these dates Tonight [Nov 6 - Nov 7](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-06&endDate=2025-11-07&selected=21158960&PinnedHotelID=21158960&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-06&endDate=2025-11-07&selected=21158960&PinnedHotelID=21158960&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov 7 - Nov 8](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-07&endDate=2025-11-08&selected=21158960&PinnedHotelID=21158960&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-07&endDate=2025-11-08&selected=21158960&PinnedHotelID=21158960&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov 7 - Nov 9](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=21158960&PinnedHotelID=21158960&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=21158960&PinnedHotelID=21158960&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov 14 - Nov 16](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=21158960&PinnedHotelID=21158960&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=21158960&PinnedHotelID=21158960&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 10 of 10 rooms ![Free minibar items, in-room safe, desk, iron/ironing board](https://images.trvl-media.com/lodging/22000000/21160000/21159000/21158960/b39c8ea4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Deluxe Lagoon View ### Highlights Air conditioning Minibar (some free items) Flat-screen TV Sofa bed - twin Private bathroom Rainfall showerhead Hairdryer Espresso maker - 409 sq ft - Lagoon view - Sleeps 3 - 1 Double Bed OR 1 King Bed ![Free minibar items, in-room safe, desk, iron/ironing board](https://images.trvl-media.com/lodging/22000000/21160000/21159000/21158960/e64e9567.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Deluxe Ocean View ### Highlights Balcony Air conditioning Minibar (some free items) Flat-screen TV Private bathroom Rainfall showerhead Hairdryer Espresso maker - 409 sq ft - Ocean view - Sleeps 3 - 2 Single Beds OR 1 King Bed ![Ocean View Terrace Junior Suite | Free minibar items, in-room safe, desk, iron/ironing board](https://images.trvl-media.com/lodging/22000000/21160000/21159000/21158960/92f47164.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Ocean View Terrace Junior Suite ### Highlights Furnished balcony Air conditioning Minibar (some free items) Flat-screen TV Private bathroom Rainfall showerhead Hairdryer Espresso maker - 570 sq ft - Ocean view - Sleeps 2 - 1 King Bed ![Superior Deluxe Sunset View | Free minibar items, in-room safe, desk, iron/ironing board](https://images.trvl-media.com/lodging/22000000/21160000/21159000/21158960/d96bfb5f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Deluxe Sunset View ### Highlights Air conditioning Minibar (some free items) Flat-screen TV Private bathroom Rainfall showerhead Hairdryer Espresso maker Cable channels - Lagoon view - Sleeps 2 - 1 King Bed ![Superior Deluxe Ocean Front | Free minibar items, in-room safe, desk, iron/ironing board](https://images.trvl-media.com/lodging/22000000/21160000/21159000/21158960/8bf927da.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Deluxe Ocean Front ### Highlights Air conditioning Minibar (some free items) Flat-screen TV Private bathroom Rainfall showerhead Hairdryer Espresso maker Cable channels - Beach view - Sleeps 2 - 1 King Bed ![Signature Icon Junior Suites Sunset View | Free minibar items, in-room safe, desk, iron/ironing board](https://images.trvl-media.com/lodging/22000000/21160000/21159000/21158960/008e87fe.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Signature Icon Junior Suites Sunset View ### Highlights Air conditioning Minibar (some free items) Flat-screen TV Private bathroom Rainfall showerhead Hairdryer Espresso maker Cable channels - Lagoon view - Sleeps 2 - 1 King Bed ![Signature Icon Junior Suite Ocean Front | Free minibar items, in-room safe, desk, iron/ironing board](https://images.trvl-media.com/lodging/22000000/21160000/21159000/21158960/40a551e7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Signature Icon Junior Suite Ocean Front ### Highlights Air conditioning Minibar (some free items) Flat-screen TV Private bathroom Rainfall showerhead Hairdryer Espresso maker Cable channels - Sea view - Sleeps 2 - 1 King Bed ![The Beach Club Suite Ocean Front | Free minibar items, in-room safe, desk, iron/ironing board](https://images.trvl-media.com/lodging/22000000/21160000/21159000/21158960/fa68d829.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### The Beach Club Suite Ocean Front ### Highlights Air conditioning Minibar (some free items) Flat-screen TV Rainfall showerhead Hairdryer Espresso maker Cable channels Pet friendly - Beach view - Sleeps 2 - 1 King Bed ![Melody Maker Beach Villa | Free minibar items, in-room safe, desk, iron/ironing board](https://images.trvl-media.com/lodging/22000000/21160000/21159000/21158960/944e9d37.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Melody Maker Beach Villa ### Highlights Air conditioning Minibar (some free items) Flat-screen TV Private bathroom Rainfall showerhead Hairdryer Espresso maker Cable channels - Ocean view - Sleeps 2 - 1 King Bed ![Melody Maker Swim Out Beach Villa | View from room](https://images.trvl-media.com/lodging/22000000/21160000/21159000/21158960/0d205f16.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Melody Maker Swim Out Beach Villa ### Highlights Air conditioning Minibar (some free items) Flat-screen TV Private bathroom Rainfall showerhead Hairdryer Espresso maker Cable channels - Ocean view - Sleeps 2 - 1 King Bed ## You may also like Ad ![4 outdoor pools, free pool cabanas, pool umbrellas](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/10000/100/100/b1c78b09_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Westin Resort & Spa, Cancun Zona Hotelera - 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Melody-Maker-Cancun-All-Inclusive.h21158960.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Melody-Maker-Cancun-All-Inclusive.h21158960.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C21.11303%2C-86.75975&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=V8P5ySbZ96f0xb9elgwi_PTfOII=) Boulevard Kukulkan km 12, Hotel Zone, Cancun, QROO, 77500 #### What's nearby - La Isla Shopping Mall - 5 min walk - 0.3 miles - Cancun Interactive Aquarium - 8 min walk - 0.5 miles - Forum Beach - 13 min drive - 1.8 miles - Cancun Convention Center - 14 min drive - 2.0 miles - Gaviota Azul Beach - 17 min drive - 2.2 miles #### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) - 21 min drive #### Restaurants - ‪Park Royal Cancun - ‬4 min walk - ‪Starbucks - ‬5 min walk - ‪Andiamo - ‬4 min walk - ‪Los Chachalacos - ‬4 min walk - ‪Starbucks - ‬7 min walk ## About this property ### Melody Maker Cancun - All Inclusive Upscale all-inclusive hotel near La Isla Shopping Mall You can look forward to a free breakfast buffet, a poolside bar and a terrace at Melody Maker Cancun - All Inclusive. For some rest and relaxation, visit the hot tub. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner and international cuisine. Free in-room WiFi is available to all guests, along with a coffee shop/cafe and dry cleaning/laundry services. Other perks at this hotel include: - An outdoor pool - Free self-parking - A local area shuttle, express check-in and babysitting (surcharge) - Smoke-free property, a 24-hour front desk and ATM/banking services Room features All 679 rooms include comforts such as 24-hour room service and air conditioning, in addition to perks such as late-night room service and free WiFi. Extra amenities include: - Rainfall showers, free toiletries and hairdryers - Flat-screen TVs with cable channels - Daily housekeeping, desks and phones ### All-inclusive details This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply). ### Gratuities and taxes Gratuities are included and additional gratuities at guests' discretion are accepted. ### Food and beverages All à la carte meals and snacks included 24-hour room service In-room minibar (all beverages included) ### Activities and facilities/equipment All on-site activities and use of facilities and equipment are included. ## Similar properties ![Exterior](https://images.trvl-media.com/lodging/17000000/16420000/16419100/16419073/04934aa9.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Oleo Cancun Playa All Inclusive Resort Zona Hotelera - Hot tub - All-inclusive - Spa - Pet-friendly 8.4 Very good 1,789 reviews £194 includes taxes & fees 30 Nov - 1 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-30&endDate=2025-12-01&selected=16419073&PinnedHotelID=16419073&HadPinnedHotel=true®ionId=-1&adults=2) ![View from property](https://images.trvl-media.com/lodging/2000000/1580000/1579700/1579645/f3f2685d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Seadust Cancún All Inclusive Family Resort Zona Hotelera - 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All-inclusive 8.8 Excellent 4,385 reviews £366 includes taxes & fees 24 Nov - 25 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-24&endDate=2025-11-25&selected=17310768&PinnedHotelID=17310768&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Area shuttle (surcharge) - Free self parking on site - Limited on-site parking - Wheelchair-accessible parking available ### Food and drink - Free buffet breakfast available daily 7:00 AM to 11:00 AM - 3 bars/lounges - 4 restaurants - A coffee shop/cafe - A poolside bar - Snack bar/deli ### Restaurants on site - Beach House Restaurant - Botanico Restaurant - Melody Maker Restaurant - Talavera Mexican Restaura - The Social Buffet Marketp ### Things to do - Gym - Hot tub - Outdoor pool ### Family friendly - Babysitting (surcharge) - Laundry facilities - Outdoor pool - Snack bar/deli ### Conveniences - 24-hour front desk - ATM - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Turndown service ### Outdoors - On the beach - Terrace ### Spa - Spa services ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift - Wheelchair accessibility - Wheelchair-accessible parking ### More - Smoke-free property ## Room amenities ### Bathroom - Free toiletries - Hair dryer - Rainfall showerhead - Shower - Towels provided ### Entertainment - Flat-screen TV with cable channels ### Food and drink - 24-hour room service - Espresso maker - Free minibar (limited items) ### More - Air conditioning - Desk - Iron/ironing board - Phone - Safe ## Policies ### Check-in Check-in time starts at 3 PM Express check-in available Minimum check-in age - 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property For any questions, please contact the property using the information on the booking confirmation ### Access methods Staffed front desk ### Pets Pets are allowed for an extra charge of USD 130 per pet, per stay Service animals are welcome, and are exempt from fees Welcoming dogs only 1 total (up to 10 kg per pet) Pets cannot be left unattended Restrictions apply; for more information contact the property on the number on the booking confirmation ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Optional extras - Pet fee: USD 130 per pet, per stay - Service animals are exempt from fees The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation ### Property is also known as Melody Maker Cancun All Inclusive All-inclusive property Melody Maker All Inclusive All-inclusive property Melody Maker Cancun All Inclusive Melody Maker All Inclusive Melody Maker Inclusive inclus W Armar House Melody Maker Cancun Inclusive Melody Maker Cancun All Inclusive Melody Maker Cancun - All Inclusive Hotel Melody Maker Cancun - All Inclusive Cancun Melody Maker Cancun - All Inclusive Hotel Cancun ## Frequently asked questions ### Does Melody Maker Cancun - All Inclusive have a pool? > Yes, this property has an outdoor pool. ### Is Melody Maker Cancun - All Inclusive pet-friendly? > Yes, Melody Maker Cancun - All Inclusive allows dogs (limit 1 total) with a maximum weight of up to 10 kg per pet. There's a fee of USD 130 per pet, per stay. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details. ### How much is parking at Melody Maker Cancun - All Inclusive? > Self-parking is free at this property. ### What time is check-in at Melody Maker Cancun - All Inclusive? > Check-in begins at 3 PM. ### What time is check-out at Melody Maker Cancun - All Inclusive? > Checkout is at noon. ### Are there all-inclusive benefits at Melody Maker Cancun - All Inclusive? > Yes, the property is all-inclusive. ### Where is Melody Maker Cancun - All Inclusive located? > Nestled on the beach, this Zona Hotelera hotel is within a 10-minute walk of West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and La Isla Shopping Mall. Cancun Convention Center and Gaviota Azul Beach are also within 3 miles (5 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Melody Maker Cancun - All Inclusive Reviews 7.4 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.4 Cleanliness ### 8.8 Location ### 7.8 Staff & service ### 10 Eco-friendliness ### 7.6 Property conditions & facilities 10 - Excellent 304 8 - Good 204 6 - Okay 128 4 - Poor 87 2 - Terrible 98 ### 10/10 Excellent #### Nikeeta 13 Jan 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Simply Awesome ##### Nikeeta Stayed 2 nights in Jul 2019 ### 10/10 Excellent #### Chevy, Wichita Falls 27 Nov 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Convenient and great location. ##### Chevy Stayed 4 nights in Jun 2019 ### 10/10 Excellent #### Verified traveller 26 Feb 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We really enjoyed our 3 night stay there for our anniversary. ##### Verified traveller Stayed 4 nights in Feb 2020 ### 8/10 Good #### Verified traveller 15 Feb 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Hotel was really nice, but the food options were lacking. ##### Verified traveller Stayed 4 nights in Mar 2020 ### 10/10 Excellent #### Verified traveller 31 Mar 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Es hat mir sehr gut gefallen. Ich würde sofort wieder gehen. Eine Verlängerung im Hotel direkt ist aber mit 2000 Doller für 5 Tag zu viel, Online habe ich um einiges weniger bezahlt ##### Verified traveller Stayed 4 nights in Mar 2020 ### 6/10 Okay #### Verified traveller 27 Mar 2020 Liked: Staff & service, amenities Disliked: Cleanliness El hotel tiene bonita playa, y el personal es muy atento, la comida del bufete se me hizo buena a secas y la de los restaurantes aceptable, el hotel parece algo viejo y descuidado, el agua de la regadera llegaba al área del escusado y se encharcaba, durante mi estancia habia poca gente pero se nota que tiene un gran ambiente de fiesta. ##### Verified traveller Stayed 5 nights in Mar 2020 ### 6/10 Okay #### Verified traveller 23 Mar 2020 Liked: Cleanliness, property conditions & facilities, room comfort Globalement satisfait du séjour ##### Verified traveller Stayed 2 nights in Mar 2020 ### 8/10 Good #### Verified traveller 20 Mar 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities my stay had a number of problems but I still give a good rating because of two star employees. Armando took amazing care of us at the front seat, even when his colleagues were less than stellar. Lupe by the pool was absolutely AMAZING our entire stay! he went out of his way to be kind to us, was extremely friendly and his service was unmatched. These two made my stay that much better ##### Verified traveller Stayed 4 nights in Mar 2020 ### 10/10 Excellent #### Verified traveller 20 Mar 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 대만족 제 룸은 2층 이었는데도 방도 넓고 수영장도 이쁘고 바로 앞에 바닷가가 있어서 뷰가 너무 예뻤어요 호텔 직원들 모두 친절하시고 올인클루시브 호텔은 처음인데 천국인줄 알았어요>< 식당도 여러개 있는거같았는데 저는 social buffet만 갔었어요 여기 맛있더라구요 ##### Verified traveller Stayed 2 nights in Mar 2020 ### 8/10 Good #### Verified traveller 19 Mar 2020 Liked: Cleanliness, staff & service, property conditions & facilities Me gusto la atención del personal llegue a una habitacion el cual esperaba con jacuzzi en la parte de afuera y el primer dia lo tuve dentro posterior super rapido al siguiente dia me cambiaron de habitacion. ##### Verified traveller Stayed 3 nights in Mar 2020 ### 10/10 Excellent #### Andrés, Cancún 18 Mar 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Un buen hotel sólo para adultos, con una variedad de comida, habitaciones limpias, servicio excelente. De mi parte regresaria de nuevo. ##### Andrés Stayed 7 nights in Mar 2020 ### 6/10 Okay #### Bswirv, Houston 17 Mar 2020 Liked: Cleanliness, staff & service, property conditions & facilities The staff was friendly and helpful. Property was clean. ##### Bswirv Stayed 5 nights in Mar 2020 ### 6/10 Okay #### Joseph 16 Mar 2020 Liked: Staff & service Disliked: Room comfort The Guy making the Hotdogs everyday IS AMAZING!! He always is down to earth, Always makes great conversation of the guests. Overall, This would be my seventh trip to melody maker. The Hotel overall the AC wouldn't work on the 12th floor in our first room, and I had to call several times, they sent a maintainence person who never fixed it and told me to call back to the front desk. I was hung up on and eventually had to ask for a manager to be switched to a new room. Which was time consuming and sad but overall, The food is pretty good. The Mixed drinks definitely are watered down and not good, This is definitely a beer and wine place. This hotel is within shopping distance to the La ISLA Mall which is fabulous, Definitely check that out if you are a couple. The Pool Bar attendant was very rude, and looked as if he did not like his job. I asked for a glass of Champagne and was told that was "Extra Charge" Which we were not informed about prior to check in or there after. I enjoy the sparkling wine there it is very tasty. Overall- Catered to the kids over us, I wish the hotel service was like the hot dog stand guy he is great, and should be a manager honestly he listens to everyone and enjoys his job. Overall, I enjoyed my stay and will be back but I wish the hotel would have better service and better drinks! Stop watering down the drinks! ##### Joseph Stayed 1 night in Mar 2020 ### 6/10 Okay #### Flynn 16 Mar 2020 Liked: Cleanliness, amenities, property conditions & facilities Disliked: Staff & service the resort is very corporate and seems like they are always out to get you always asking what room I was in and constantly bothering us. ##### Flynn Stayed 7 nights in Mar 2020 ### 4/10 Poor #### Guest, Canada 15 Mar 2020 Disliked: Amenities, property conditions & facilities The property has potential, but it is starting to get run down. The room we were in was an un-renovated room and was in need of repairs and upkeep (shower head had extensive calcium build-up, Jacuzzi tub on the balcony was also unusable due to filth and lack of cleaning/maintenance). We also booked an ocean view room with a king bed and balcony, but when we arrived on location one was 'not available'. The food options were limited and bland and the overall 'vibe' of the facility was lacking. Room service actually costs an extra $5US + tip (as they 'courier service' is not included). The bars were lacking in drink options and everything at the lower pool costs extra. One of their 'food options' is a literal food truck / shack that serves hot dogs and hamburgers (very disappointing). This 'all inclusive' has lots of hidden costs not known until you arrive at the location. However, we cannot fault the staff as they were excellent! That being said, we would not recommend this resort and we will not return. ##### Guest Stayed 5 nights in Mar 2020 ### 10/10 Excellent #### Vladimir 14 Mar 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Amazing! Amazing vacations, best hotel in Cancun! ##### Vladimir Stayed 6 nights in Feb 2020 ### 6/10 Okay #### Verified traveller 13 Mar 2020 Liked: Cleanliness, staff & service It was ok nice place quiet for sure does need some heated pools or Jacuzzi ##### Verified traveller Stayed 6 nights in Mar 2020 ### 10/10 Excellent #### Verified traveller 13 Mar 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities El servicio y el personal son excelentes, las situaciones que se dieron las solucionaron sin problemas. ##### Verified traveller Stayed 3 nights in Mar 2020 ### 10/10 Excellent #### Verified traveller 13 Mar 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I'd come back to this place in a heart beat. The food was decent and the staff was amazing. Everyone/everything was so organized. Me and my lady friends had such a great time. I did not want to come back. Until next time! ##### Verified traveller Stayed 4 nights in Mar 2020 ### 4/10 Poor #### Astrid 13 Mar 2020 Liked: Cleanliness Rooms are outdated, shower door not closing, sink clogged. Very Very noisy, every night you will hear someone fighting on the hall, people running, drunks yelling and laughing. Stay here if you plan on drinking all day and partying til next day. Expect noise to wake u up at 2 or 3 am. ##### Astrid Stayed 4 nights in Mar 2020 ### 8/10 Good #### Justin 12 Mar 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great Hotel, would stay again! Great hotel, huge pool. Rooms are very very clean. Walk in showers are big enough for 2 people. Great location within walking distance of the mall. My complaints are none of the hot tubes were hot. They were all cold. Also, the housekeeper didn't leave enough face towels. Even though it was 2 people staying in the room, she always gave us only 1 fresh towel. Toward the end of our stay, we started receiving medium size towels as wash cloths. I complained to the front desk and wash quickly given the proper towels. ![](https://a.travel-assets.com/ugc/hotel-reviews/F56BA2352E938373F005467A7EF20D84684DFCBB1584029757982.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/FD82AE0247489F55157FB9914D296588B4AE8B6B1584029761836.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/A9E02395207658F48C18C046B1324B06782113971584029762182.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/686F66DC838CD029A727C0E2E71287C0DEBCFDE51584029768505.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Justin Stayed 6 nights in Mar 2020 ### 10/10 Excellent #### Irenita, London 11 Mar 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I was very pleased with the all inclusive, and have to admit that I was a bit concerned as some of the comments were negative... still we had a blast, the food was great and would come back again :)! ##### Irenita Stayed 3 nights in Mar 2020 ### 10/10 Excellent #### Verified traveller 11 Mar 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful views & great location, walking distance to mall and other attractions. Loved the MJ show!! Friendly staff. Nice room with balcony. ##### Verified traveller Stayed 2 nights in Mar 2020 ### 8/10 Good #### Curtis, Michigan 11 Mar 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Property was superb. I enjoyed the pool area and the beach front ##### Curtis Stayed 2 nights in Mar 2020 ### 10/10 Excellent #### Jason, Pittsburgh pa 10 Mar 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good place friendly staff good service friendly people ##### Jason Stayed 3 nights in Mar 2020 ## Expedia's Latest Trends ### Hotels > [Ocean Maya Royale - Adults Only - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Ocean-Maya-Royale-All-Inclusive-Adults-Only.h913424.Hotel-Information) > > [Beloved Playa Mujeres - Couples Only All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Beloved-Playa-Mujeres-Couples-Only-All-Inclusive.h2270212.Hotel-Information) > > [Mex Hoteles](https://www.expedia.co.uk/Cancun-Hotels-Mex-Hoteles.h66597429.Hotel-Information) > > [Hyatt Zilara Riviera Maya Adults Only All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Secrets-Capri-Riviera-Cancun.h906203.Hotel-Information) > > [Hotel Colonial Playa del Carmen](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-SC-Hotel-Playa-Del-Carmen.h2793346.Hotel-Information) > > [Secrets Moxché Playa del Carmen - 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