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Overview of Finest Playa Mujeres by The Excellence Collection All inclusive

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Private beach, white sand, sun-loungers, beach umbrellas
Private beach, white sand, sun-loungers, beach umbrellas
Private beach, white sand, sun-loungers, beach umbrellas
10 outdoor pools, pool umbrellas, pool loungers
10 outdoor pools, pool umbrellas, pool loungers

4.6/5 Wonderful

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • All-inclusive
  • Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment

Explore the area

    Popular LocationMujeres Beach8 min walk
    Popular LocationPlaya Mujeres Golf Club5 min drive
    Popular LocationPunta Sam Ferry Terminal17 min drive
    AirportCancun, Quintana Roo (CUN-Cancun Intl.)41 min drive
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  • Excellence Club Junior Suite Ocean View

    4.8/5 guest room rating

    Room amenities

    • 775 sq ft
    • Ocean view
    • Sleeps 2
    • 1 King Bed
    More detailsExcellence Club Junior Suite Ocean View
  • Pool Junior Swim-Up Suite

    4.5/5 guest room rating

    Room amenities

    • 943 sq ft
    • Sleeps 4
    • 1 King Bed
    More detailsPool Junior Swim-Up Suite
  • Finest Club Pool Junior Swim-Up Suite

    4.5/5 guest room rating

    Room amenities

    • 800 sq ft
    • Beach view
    • Sleeps 4
    • 1 King Bed
    More detailsFinest Club Pool Junior Swim-Up Suite
  • Finest Club Junior Suite Ocean View

    4.3/5 guest room rating

    Room amenities

    • 775 sq ft
    • Ocean view
    • Sleeps 4
    • 2 Double Beds OR 1 King Bed
    More detailsFinest Club Junior Suite Ocean View
  • Junior Suite with Private Pool

    4.7/5 guest room rating

    Room amenities

    • 1550 sq ft
    • Sleeps 4
    • 1 King Bed
    More detailsJunior Suite with Private Pool
  • Family Suite

    Room amenities

    • 947 sq ft
    • Sleeps 5
    • 1 King Bed, 2 Large Single Beds and 1 Single Sofa Bed
    More detailsFamily Suite
  • Finest Club Two-Story Suite with Plunge Pool

    4.8/5 guest room rating

    Room amenities

    • 1550 sq ft
    • Ocean view
    • Sleeps 4
    • 1 King Bed
    More detailsFinest Club Two-Story Suite with Plunge Pool
  • Two-story rooftop terrace suite with plunge pool

    4.9/5 guest room rating

    Room amenities

    • 1600 sq ft
    • Sleeps 4
    • 1 King Bed
    More detailsTwo-story rooftop terrace suite with plunge pool
  • Excellence Club Junior Suite Pool View

    Room amenities

    • 755 sq ft
    • Sleeps 2
    • 1 King Bed
    More detailsExcellence Club Junior Suite Pool View
  • Excellence Club Pool Junior Swim-up Suite

    4.7/5 guest room rating

    Room amenities

    • 775 sq ft
    • Beach view
    • Sleeps 2
    • 1 King Bed
    More detailsExcellence Club Pool Junior Swim-up Suite
  • Finest Club Family Suite

    Room amenities

    • 947 sq ft
    • Ocean view
    • Sleeps 5
    • 1 King Bed, 2 Large Single Beds and 1 Single Sofa Bed
    More detailsFinest Club Family Suite
  • Junior Suite (Spa or pool view)

    4.5/5 guest room rating

    Room amenities

    • 771 sq ft
    • Sleeps 4
    • 2 Double Beds OR 1 King Bed
    More detailsJunior Suite (Spa or pool view)
  • Family Suite, Private Pool

    Room amenities

    • 1701 sq ft
    • Sleeps 5
    • 1 King Bed and 2 Single Beds
    More detailsFamily Suite, Private Pool
  • Excellence Club Two-Story Rooftop Terrace Suite Plunge Pool

    4.8/5 guest room rating

    Room amenities

    • 1600 sq ft
    • Ocean view
    • Sleeps 2
    • 1 King Bed
    More detailsExcellence Club Two-Story Rooftop Terrace Suite Plunge Pool
  • Finest Club Junior Suite Pool View

    Room amenities

    • 775 sq ft
    • Sleeps 4
    • 1 King Bed OR 2 Double Beds
    More detailsFinest Club Junior Suite Pool View

About this area

Playa Mujeres

Located in Playa Mujeres, Finest Playa Mujeres by The Excellence Collection All inclusive is next to a golf course and on a private beach. Las Americas Cancun Mall and Market 28 are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Mujeres Beach and Norte Beach. Travelling with kids? Consider Dolphin Discovery, or check out an event or a game at Fernando Toro Valenzuela Stadium. Relax and indulge in the area's health/beauty spas, or seek out an adventure with ziplining and ecotours nearby.
Visit our Playa Mujeres travel guide
Popular Location

What's nearby

  • Mujeres Beach - 8 min walk
  • Playa Mujeres Golf Club - 5 min drive
  • Norte Beach - 6 min drive
  • Punta Sam Ferry Terminal - 17 min drive
  • El Meco Archaeological Site - 19 min drive

Getting around

  • AirportCancun, Quintana Roo (CUN-Cancun Intl.) - 41 min drive

Restaurants

  • Lizo / Dress Code — 1 min walk
  • Shoji / Dress Code — 1 min walk

About this property

Finest Playa Mujeres by The Excellence Collection All inclusive

5-star property with pools, private beach and full-service spa
Catch some rays on Finest Playa Mujeres by The Excellence Collection All inclusive's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the resort's 12 restaurants. All 450 rooms boast indoor private hot tubs and jetted bathtubs, plus complimentary wireless Internet access and LED TVs with satellite channels. Guests will also find furnished balconies or patios, pillowtop and separate sitting areas.
Finest Playa Mujeres by The Excellence Collection All inclusive offers 450 forms of accommodation with indoor private hot tubs and minibars (stocked with some free items). Rooms open to furnished balconies or patios. This accommodation offers separate sitting areas. Pillowtop beds feature premium bedding. A pillow menu is available. 46-inch LED televisions come with premium satellite channels. Bathrooms include a separate bath and shower with a jetted bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries.

This Playa Mujeres resort provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as telephones; free international calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

10 the outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, an outdoor tennis court, a complimentary water park and a spa tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

One Spa has 19 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking

Land activities

Cycling
Football
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Pilates
Water fitness
Yoga

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Awards and affiliations

Green/Sustainable Property
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site
  • Extended parking on site (surcharge)

Food and drink

  • Free full breakfast available daily 7:00 AM–11:00 AM
  • All buffet and à la carte meals, snacks and beverages included
  • 12 restaurants and 1 coffee shop/cafe
  • 2 swim-up bars, 2 poolside bars, 16 bars/lounges and 1 beach bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • 10 outdoor pools
  • Aerobics classes
  • Beach volleyball
  • Boat tours
  • Children's pool
  • Fishing
  • Fitness centre
  • Free bike hire
  • Free water park access
  • Full-service spa
  • Golf driving range
  • Kayaking
  • Motor-boating
  • Motorised watercraft
  • Outdoor tennis court
  • Pilates classes
  • Playground
  • Sailing
  • Scuba diving
  • Shopping
  • Snorkelling
  • Hot tub
  • Steam room
  • Tennis
  • Volleyball
  • Wine-tasting room
  • Yoga classes

Family friendly

  • 10 outdoor pools
  • Babysitting/childcare (surcharge)
  • Children's pool
  • Dry cleaning service
  • Free children's club
  • Free supervised childcare/activities
  • Free water park access
  • Playground
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Lift
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tennis lessons
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • 1 meeting room
  • Business centre
  • Computer station
  • Conference centre (17000 square feet of space)

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Private beachfront location
  • Rooftop terrace

Spa

  • 19 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - swedish
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Hot tub
  • Steam room
  • Thalassotherapy
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Couples dining
  • Designated smoking areas
  • Romance packages available

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hairdryer
  • Jetted bathtub
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels

Entertainment

  • 46-inch LED TV
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar (some items)

Outdoor space

  • Furnished balcony or patio

More

  • Connecting rooms available
  • Desk
  • Free international calls
  • Laptop-compatible safe
  • LED light bulbs
  • Phone
  • Private indoor hot tub
  • Separate sitting area
  • Slippers

Policies

Check-in

Check-in from 3:00 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
No shows require payment in full, including taxes and service fee.
Guests with service animals should contact this property in advance.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Finest Excellence Group Hotel
Finest Excellence Group Hotel Playa Mujeres
Finest Playa Mujeres Excellence Group
Finest Playa Mujeres Excellence Group All inclusive
Finest Excellence Group All inclusive
Finest Excellence Group
Finest Playa Mujeres by Excellence Group
Finest Playa Mujeres by Excellence Group All inclusive
Finest Excellence Group All inclusive All-inclusive property
Finest Excellence Group inclu
Finest Playa Mujeres by The Excellence Collection All inclusive

Frequently asked questions

Can I cancel my reservation for free at Finest Playa Mujeres by The Excellence Collection All inclusive and receive a full refund?
Yes, Finest Playa Mujeres by The Excellence Collection All inclusive offers free cancellation on select room rates, because flexibility matters! Please refer to Finest Playa Mujeres by The Excellence Collection All inclusive cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Finest Playa Mujeres by The Excellence Collection All inclusive?
As of 4 Dec 2020, prices found for a 1-night stay for 2 adults at Finest Playa Mujeres by The Excellence Collection All inclusive on 7 Dec 2020 start from £253, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Finest Playa Mujeres by The Excellence Collection All inclusive have a pool?
Yes, this property has 10 outdoor pools and a children's pool.
Is Finest Playa Mujeres by The Excellence Collection All inclusive pet-friendly?
No, pets are not allowed at this property.
How much is parking at Finest Playa Mujeres by The Excellence Collection All inclusive?
Self-parking and valet parking are free at this property.
What time is check-in at Finest Playa Mujeres by The Excellence Collection All inclusive?
Check-in is from 3:00 PM - midnight. Late check-in is available during limited hours.
What time is check-out at Finest Playa Mujeres by The Excellence Collection All inclusive?
Checkout is at noon.
Are there all-inclusive benefits at Finest Playa Mujeres by The Excellence Collection All inclusive?
Yes, the property is all-inclusive. All food and drinks are included, and activities include kayaking, cycling, football and more.
Where is Finest Playa Mujeres by The Excellence Collection All inclusive located?
Located in Playa Mujeres, this beachfront resort is next to a golf course and within 1 mi (2 km) of Punta Sam Ferry Terminal and Mujeres Beach. Playa Mujeres Golf Club is 1.5 mi (2.4 km) away.
4.6
Wonderful
5 - Excellent
1,117
4 - Good
216
3 - Okay
62
2 - Poor
31
1 - Terrible
49

4.7/5

Cleanliness

4.7/5

Staff & service

4.7/5

Amenities

4.7/5

Property conditions & facilities

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the greatest resort in Mexico I’ve ever stayed in. Check in was quick and easy. Food was delicious. Have an option for 7 different restaurants and don’t need a reservation. Drinks were great and the pool side service was amazing. Staff was nice and attentive. We took advantage of the complimentary hydrotherapy at the spa and it’s A MUST DO. Absolutely amazing and relaxing. Rooms were clean and sanitized twice a day. Lots of towels and mini bar was stocked. Each room has your selection of 4 type of liquor bottles. Room service was fast. Room came with hot tub and your own set of slippers and robe. Bed was huge and comfortable. Air conditioning was cool and kept the room nice and cold while we were out.
Stayed 4 nights in Nov 2020

4/5 Good

Travelled with family and small children
Happy face iconLiked: Cleanliness, amenities, property conditions & facilities
Finest blamed Expedia so I’m not sure how to write this review. But, it’s only fair for other travelers hear mine. I wasn’t even going to leave a bad review. Till they called about checkout. They need to figure out their situation with Expedia. Tried to charge me ALOT more (Expedia won’t let me say price) after traveling 9 hours to get the hotel to say Expedia had me with 3 kids under 2 years old. I spent more money on flights to get there earlier and have half a day to spend the first day and spent 3 hours at the front desk. Weird when I booked the flight at the same time and they had passport info. And then Expedia said the you would refund the money after I pay it. Okay. Just wanted to get my little kids and wife to the room so just did it. As I waited within the 3 hours, another couple had the same child charge with Expedia. Well didn’t care anymore and now with check out they said we couldnt checkout after 1:00!? After all that awful situation. I’ve been to many high end spots and stayed at excellence resorts before as well. This is the worst I’ve dealt with. Many great things. Food and shows were good. Felt like vacation. Service was good. But, at some spots only cared if you were a excellence upgrade member. I’m from Vegas so these awesome servers were tipped nicely EVERYWHERE. Sucks the management didn’t make this a total 5 star experience. Especially the way it started at checking. (3 hours! With 7,6, and 2 year olds) Isla Mujeres was nice
Stayed 5 nights in Nov 2020

5/5 Excellent

Travelled with family and small children
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
We were with our kids and our grandkids. We stayed in the ALL ADULT building but were able to hang with them when we wanted to. It was nice to have the separation once in a while.
Stayed 5 nights in Nov 2020

5/5 Excellent

Travelled with family, Travelled with family and small children
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
place was clean, staff was great, friendly, helpful, and nice. Jesus by the Aqua Bar was the best! Took care of us the whole time! Spa was awesome!
Stayed 5 nights in Nov 2020

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
All the servers went above n beyond.. we truly did enjoy our stay at the Finest. Thank you everyone!
Stayed 4 nights in Nov 2020