Title: Renovated Aloft Cancun Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Renovated Aloft Cancun Pet-friendly Cancun hotel connected to the convention centre, steps from UltraMar Ferry Terminal ![View from property](https://images.trvl-media.com/lodging/7000000/6210000/6209300/6209261/2a2dc5b3.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Restaurant](https://images.trvl-media.com/lodging/7000000/6210000/6209300/6209261/8aba6d2a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/7000000/6210000/6209300/6209261/794681c4.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Restaurant](https://images.trvl-media.com/lodging/7000000/6210000/6209300/6209261/6b226859.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Restaurant](https://images.trvl-media.com/lodging/7000000/6210000/6209300/6209261/e18e44c0.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Aloft Cancun, near Caracol Beach, offers a vibrant retreat with a rooftop terrace perfect for sunsets. Guests enjoy a pool with free cabanas, sun loungers, and umbrellas, or maintain their routine at the 24-hour gym. Previous visitors consistently praise the helpful staff. 8.6 Excellent ## Popular amenities - - - Bar - Breakfast available - 24/7 front desk - Gym £86 includes taxes & fees 9 Nov - 10 Nov ## Room options ### Check availability for these dates Tonight [Nov 1 - Nov 2](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-01&endDate=2025-11-02&selected=6209261&PinnedHotelID=6209261&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-01&endDate=2025-11-02&selected=6209261&PinnedHotelID=6209261&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov 2 - Nov 3](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=6209261&PinnedHotelID=6209261&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=6209261&PinnedHotelID=6209261&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov 7 - Nov 9](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=6209261&PinnedHotelID=6209261&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=6209261&PinnedHotelID=6209261&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov 14 - Nov 16](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=6209261&PinnedHotelID=6209261&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=6209261&PinnedHotelID=6209261&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 14 of 14 rooms ![Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/7000000/6210000/6209300/6209261/c6d71f36.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Aloft Two Queen Room With Lagoon View - Sleeps 4 ![Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/7000000/6210000/6209300/6209261/c651b494.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Aloft Two Queen Room With Ocean View - Sleeps 4 ![Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/7000000/6210000/6209300/6209261/b71e09b4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Aloft King Room with Lagoon View - Sleeps 2 ![Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/7000000/6210000/6209300/6209261/b71e09b4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Aloft King Room with Ocean View - Sleeps 2 ![Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/7000000/6210000/6209300/6209261/ea6b758d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite With Lagoon View - Sleeps 2 ![Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/7000000/6210000/6209300/6209261/aba896e9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite With Ocean View - Sleeps 2 ![aloft, Room, 2 Queen Beds, Lagoon View | Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/7000000/6210000/6209300/6209261/ae55da55.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### aloft, Room, 2 Queen Beds, Lagoon View 8.2 Very good 13 reviews ### Highlights Air conditioning Connecting rooms available Free cots/infant beds LCD TV Blackout curtains Designer toiletries Rainfall showerhead Private bathroom - 309 sq ft - Lagoon view - Sleeps 4 - 2 Queen Beds ![aloft, Room, 1 King Bed, Non Smoking, Ocean View | Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/7000000/6210000/6209300/6209261/528d16ea.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### aloft, Room, 1 King Bed, Non Smoking, Ocean View 9.0 Wonderful 4 reviews ### Highlights Air conditioning Connecting rooms available Free cots/infant beds LCD TV Blackout curtains Designer toiletries Rainfall showerhead Private bathroom - 309 sq ft - Ocean view - Sleeps 2 - 1 King Bed ![Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/7000000/6210000/6209300/6209261/3df013dc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### aloft, Room, 1 King Bed, Lagoon View 7.0 Good 14 reviews ### Highlights Air conditioning Connecting rooms available Free cots/infant beds LCD TV Blackout curtains Designer toiletries Rainfall showerhead Private bathroom - 309 sq ft - Lagoon view - Sleeps 2 - 1 King Bed ![Beach/ocean view](https://images.trvl-media.com/lodging/7000000/6210000/6209300/6209261/80b455a1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### aloft, Room, 2 Queen Beds, Ocean View 7.4 Good 16 reviews ### Highlights Air conditioning Connecting rooms available Free cots/infant beds LCD TV Blackout curtains Designer toiletries Rainfall showerhead Private bathroom - 309 sq ft - Ocean view - Sleeps 4 - 2 Queen Beds ![aloft, Room, 2 Queen Beds | Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/7000000/6210000/6209300/6209261/dfe16781.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### aloft, Room, 2 Queen Beds 8.0 Very good 90 reviews ### Highlights Air conditioning Connecting rooms available Free cots/infant beds LCD TV Blackout curtains Designer toiletries Rainfall showerhead Private bathroom - 309 sq ft - Lagoon view - Sleeps 4 - 2 Queen Beds ![Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/7000000/6210000/6209300/6209261/c6d71f36.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Aloft Two Queen Room - Sleeps 4 ![Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/7000000/6210000/6209300/6209261/84d8b05f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### aloft, Room, 1 King Bed 8.8 Excellent 3 reviews ### Highlights Air conditioning Connecting rooms available Free cots/infant beds LCD TV Blackout curtains Designer toiletries Rainfall showerhead Private bathroom - Lagoon view - Sleeps 2 - 1 King Bed ![Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/7000000/6210000/6209300/6209261/6e11b44c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Aloft King Room - Sleeps 2 ## You may also like Ad ![9 outdoor pools, pool umbrellas, pool loungers](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/16000000/15200000/15194600/15194504/0a224926_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Moon Palace The Grand Cancun - All-inclusive Cancun - On private beach - Pool - Breakfast included - All-inclusive 8.6 Excellent 1,779 reviews £484 includes taxes & fees 30 Nov - 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Aloft-Cancun.h6209261.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Aloft-Cancun.h6209261.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C21.13533%2C-86.74644&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=AMbe0jydtBZBH7b0GHxJFG9hOxE=) Boulevard Kukulcan Km 9, Mz 48 L-8-1, Zona Hotelera, Cancun, QROO, 77500 #### What's nearby - Cancun Convention Center - 3 min walk - 0.2 miles - Caracol Beach - 5 min walk - 0.3 miles - Gaviota Azul Beach - 6 min walk - 0.4 miles - Forum Beach - 6 min walk - 0.4 miles - La Isla Shopping Mall - 7 min drive - 2.5 miles #### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) - 24 min drive #### Restaurants - ‪Starbucks - ‬3 min walk - ‪Hooters - ‬3 min walk - ‪Lobby Bar - ‬3 min walk - ‪Vips - ‬2 min walk - ‪Mextreme - ‬4 min walk ## About this property ### Renovated Aloft Cancun Hotel near Caracol Beach Located close to Cancun Convention Center and UltraMar Ferry Terminal, Renovated Aloft Cancun provides dry cleaning/laundry services, a bar and a 24-hour gym. Be sure to enjoy a meal at NOOK, the on-site restaurant. In addition to conference space, guests can connect to free in-room WiFi. Other perks include: - An outdoor pool, along with sunloungers - Continental breakfast (surcharge), express check-out and express check-in - A lift, smoke-free property and laundry services - Multilingual staff, a 24-hour front desk and a banquet hall - Guest reviews say great things the pool, helpful staff and location Room features All 177 rooms offer comforts such as laptop-friendly workspaces and air conditioning, as well as thoughtful touches such as free WiFi and safes. Guest reviews speak positively of the cleanliness rooms at the property. Other conveniences in all rooms include: - Bathrooms with rainfall showers and designer toiletries - 42-inch LCD TVs with satellite channels - Recycling, free infant beds and free tea bags/instant coffee ## Similar properties ![4 outdoor pools, free pool cabanas, pool umbrellas](https://images.trvl-media.com/lodging/1000000/10000/100/100/ff4dcd76.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Westin Resort & Spa, Cancun Zona Hotelera - Pool - Hot tub - Spa - Kids pool 8.6 Excellent 2,353 reviews £93 includes taxes & fees 13 Nov - 14 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-13&endDate=2025-11-14&selected=100&PinnedHotelID=100&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/62000000/61420000/61419800/61419732/2315e27d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Residence Inn by Marriott Cancun Hotel Zone Zona Hotelera - Pool - Breakfast included - Free airport shuttle - Pet-friendly 8.8 Excellent 2,754 reviews £101 includes taxes & fees 29 Nov - 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Pool - Spa - Pet-friendly - Parking included 9.0 Wonderful 674 reviews £158 includes taxes & fees 16 Nov - 17 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-16&endDate=2025-11-17&selected=39524686&PinnedHotelID=39524686&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Height restrictions apply for on-site parking - Wheelchair-accessible parking available - Onsite parking options include a carport ### Food and drink - Daily continental breakfast available 6:30 AM to 10:00 AM for a fee: MXN 270 for adults and MXN 135 for children - A bar/lounge - A restaurant - Snack bar/deli ### Restaurants on site - NOOK ### Things to do - 24-hour gym - Billiards/pool table - Outdoor pool - TV in common areas ### Family friendly - In-room cot - Outdoor pool - Snack bar/deli ### Conveniences - 24-hour front desk - ATM - Luggage storage - Safe at front desk ### Guest services - Change of bedsheets (on request) - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance - Wedding services ### Business services - 366 square feet of conference space - Meeting room ### Outdoors - Pool loungers ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Handrails in stairways - Lift - Low-height counter and sink - Stair-free path to entrance - Transfer shower - Valet for wheelchair-equipped vehicles - Visual fire alarm - Well-lit path to entrance - Wheelchair accessibility - Wheelchair accessible (may have limitations) - Wheelchair-accessible business centre - Wheelchair-accessible concierge desk - Wheelchair-accessible gym - Wheelchair-accessible lounge - Wheelchair-accessible parking - Wheelchair-accessible path of travel - Wheelchair-accessible public bathroom - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant - Wheelchair-width doorways ### More - 1 building - 10 floors - Banquet hall - Built in 2013 - Comprehensive recycling policy - No plastic coffee stirrers - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Free cot ### Bathroom - Designer toiletries - Hair dryer - Private bathroom - Rainfall showerhead - Shower - Towels provided ### Entertainment - 42-inch LCD TV with cable/satellite channels ### Food and drink - Minibar - Tea bags/instant coffee ### More - Air conditioning - Connecting rooms available - Desk - Electrical adapters - Energy-saving switches in guestrooms - Iron/ironing board - Laptop workspace - Phone - Recycling - Safe - Water-efficient showers - Window screens ## Policies ### Check-in Check-in start time: 3 PM; check-in end time: midnight Early check-in subject to availability Early check-in fee: MXN 1140 Express check-in available Minimum check-in age - 18 ### Check-out Check-out before noon Late check-out subject to availability Late check-out fee: MXN 1140 Express check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation ### Access methods Staffed front desk ### Pets Pets are allowed for an extra charge of MXN 950 per accommodation, per night Welcoming dogs and cats only Food and water bowls are available ### Children and extra beds Children are welcome Free cots are available on request at the property ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Deposit: MXN 2000 per accommodation, per night We have included all charges provided to us by the property. ### Optional extras - Fee for continental breakfast: from approximately MXN 270 for adults and from MXN 135 for children - Pet fee: MXN 950 per accommodation, per night - Early check-in fee: MXN 1140 (subject to availability) - Late check-out fee: MXN 1140 (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash This property reserves the right to pre-authorise the guest's credit card prior to arrival. Safety features at this property include a smoke detector This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Pool access available from 8:00 AM to 10:00 PM Only registered guests are allowed in the guestrooms The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation Parking height restrictions apply Guests under 18 years old are not allowed in the fitness facility This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Aloft Cancun Aloft Hotel Cancun Cancun Aloft Aloft Cancun Hotel ## Frequently asked questions ### Does Renovated Aloft Cancun have a pool? > Yes, this property has an outdoor pool. Pool access is from 8:00 AM to 10:00 PM. ### How much does it cost to stay at Renovated Aloft Cancun? > As of 1 Nov 2025, prices found for a 1-night stay for 2 adults at Renovated Aloft Cancun on 9 Nov 2025 start from £85.71, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/Cancun-Hotels-Aloft-Cancun.h6209261.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Renovated Aloft Cancun pet-friendly? > Yes, cats and dogs are allowed at this property. There's a fee of MXN 950 per accommodation, per night. ### What time is check-in at Renovated Aloft Cancun? > Check-in start time: 3 PM; check-in end time: midnight. Early check-in is available for a fee of MXN 1140 (subject to availability). ### What time is check-out at Renovated Aloft Cancun? > Checkout is at noon. Late checkout is available for MXN 1140 (subject to availability). ### Where is Renovated Aloft Cancun located? > Located in Zona Hotelera, this hotel is steps away from UltraMar Ferry Terminal and Cancun Convention Center. Caracol Beach and La Isla Shopping Mall are also within 3 mi (5 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Renovated Aloft Cancun Reviews 8.6 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.8 Cleanliness ### 8.6 Amenities ### 8.6 Staff & service ### 8.6 Eco-friendliness ### 8.4 Property conditions & facilities 10 - Excellent 127 8 - Good 49 6 - Okay 21 4 - Poor 8 2 - Terrible 10 ### 10/10 Excellent #### andrew 14 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Easy parking nice rooms and super close to the action ##### andrew Stayed 1 night in Oct 2025 ### 10/10 Excellent #### Patrick 26 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The location was the main reason for choosing this hotel but the hotel itself did not disappoint at all. Staff especially were very friendly and helpful. ##### Patrick Stayed 4 nights in Oct 2025 ### 10/10 Excellent #### Otniel 18 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very convenient location for shopping, entertainment, dining, and transportation ##### Otniel Stayed 3 nights in Oct 2025 ### 10/10 Excellent #### Regina 17 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Everything was amazing, the staff is super friendly and helpful, the location it’s perfect, you are so close to all the night life, the convention center, and a lot of restaurants options ##### Regina Stayed 1 night in Oct 2025 ### 10/10 Excellent #### marcia 19 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We had an amazing stay at Loft. The place is located in a heart of Cancun,staff is friendly,my room had a goid view (partial ocean).If you are not looking for a beach resort this is a great option ##### marcia Stayed 1 night in May 2025 ### 10/10 Excellent #### shuntara 21 Jul 2025 Liked: Amenities This was my first out of the country i must say i enjoy my stay here the rooftop pool was a big plus very relaxing. ##### shuntara Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### Monica 15 Jul 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great property with amazing amenities. The beds were very comfortable which is a plus for me. Very close to all the activities in Cancun. Will definitely stay again ##### Monica Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Jie 28 Jul 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good place ##### Jie Stayed 3 nights in Jul 2025 ### 10/10 Excellent #### Angela 6 Jun 2025 Liked: Cleanliness, amenities, property conditions & facilities The property was fantastic close to everything and the staff I just loved them they was so nice to me and they even remembered my bday. ##### Angela Stayed 4 nights in May 2025 ### 10/10 Excellent #### Markiel 27 Oct 2025 Liked: Amenities Everything ##### Markiel Stayed 2 nights in Oct 2025 ### 10/10 Excellent #### Raelene 24 May 2025 Liked: Cleanliness, amenities, property conditions & facilities Place was great! Right in the middle of everything!!! ##### Raelene Stayed 6 nights in Mar 2025 ### 8/10 Good #### Mourad 24 Jun 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Overall a good hotel in the hotel zone, staff are professional and courteous. We had a giant flight delay but they accommodated us with zero issues. I recommend if you want to stay somewhere central. ##### Mourad Stayed 3 nights in Jun 2025 ### 10/10 Excellent #### Aloiafi 25 Feb 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location. Staff extremely pleasant and friendly! We had an amazing stay here. We enjoyed the ability to walk to everything. We enjoyed the location so much that we would stay here again. ##### Aloiafi Stayed 4 nights in Feb 2025 ### 8/10 Good #### Sowmik Reddy 24 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Location ##### Sowmik Reddy Stayed 5 nights in Apr 2025 ### 8/10 Good #### giuseppe 20 Jun 2025 Liked: Cleanliness Great property if you like cold AC, otherwise stay far ##### giuseppe Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Amy 1 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities When our flight was delayed we had to find another hotel to stay at. This hotel was great! The rooftop pool with a swim up bar was a good way to end our trip. ##### Amy Stayed 1 night in Mar 2025 ### 8/10 Good #### Tapas 23 Jul 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities staff needs to speak in english and be more responsive ##### Tapas Stayed 1 night in Jul 2025 ### 8/10 Good #### Takashi 4 May 2025 Liked: Cleanliness, amenities, property conditions & facilities When I check in the hotel. Staff looks like very busy. I want to feel more welcome. ##### Takashi Stayed 2 nights in May 2025 ### 8/10 Good #### Daja Rosemary 8 Jul 2025 Liked: Cleanliness, amenities, property conditions & facilities The staff was very helpful and the room was fine, but the suit conditioning would not allow adjustments so we had to toggle it off and on otherwise we would be freezing. The room Needs more place for suitcases ##### Daja Rosemary Stayed 4 nights in Jul 2025 ### 2/10 Terrible #### Carolina 16 Jul 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Lied about canceling my reservation even though it was canceled in advance. I lost my money. ##### Carolina Stayed 1 night in Jul 2025 ### 8/10 Good #### Ginella 29 Apr 2025 Liked: Cleanliness, staff & service, amenities They were repairing one elevator ##### Ginella Stayed 1 night in Apr 2025 ### 6/10 Okay #### Jon 15 Feb 2025 Liked: Staff & service Did not like rooftop bar with no seating and slow service. I declined to get a free drink. Would rather pay for nicer experience. Sad that this is strongly advertised and poorly set up. Overall, I would rather pay more and have nicer hotel but appreciate the cheaper option. ##### Jon Stayed 2 nights in Feb 2025 ### 4/10 Poor #### CARLA 21 Mar 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities OLD NOT UPDATED . CHECK IN TIME WAS 3 O'CLOCK DID NOT GET TO MY ROOM UNTIL 4: 00 . BREAKFAST CHARGE WAS 12.OO DOLLARS AMERICAN MONEY . NO CONTINENTAL BREAKFAST 1 DIRTY TOWEL 2. NO SOAP ##### CARLA Stayed 4 nights in Mar 2025 ### 10/10 Excellent #### Violetta 18 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I stayed at this hotel for a week and overall had a very pleasant experience. The service was great — the staff were always friendly, helpful, and welcoming, which made my stay even more enjoyable. The hotel is in a very convenient location, close to all amenities, making it easy to get around and explore the area. The only downside was the elevator. It often took a very long time to arrive, and at times it would even skip my floor entirely while I was waiting. Because of that, I found myself taking the stairs most of the time, which wasn’t ideal. Aside from the elevator issue, everything else was great. I’d still recommend this hotel for its excellent service and location — just be prepared for a bit of a wait if you’re relying on the elevator! ##### Violetta Stayed 8 nights in Apr 2025 ### 10/10 Excellent #### CARLOS 24 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities La hubicacion es lo mejor ##### CARLOS Stayed 2 nights in Oct 2025 ## Expedia's Latest Trends ### Hotels > [Ocean Maya Royale - Adults Only - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Ocean-Maya-Royale-All-Inclusive-Adults-Only.h913424.Hotel-Information) > > [Beloved Playa Mujeres - Couples Only All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Beloved-Playa-Mujeres-Couples-Only-All-Inclusive.h2270212.Hotel-Information) > > [Mex Hoteles](https://www.expedia.co.uk/Cancun-Hotels-Mex-Hoteles.h66597429.Hotel-Information) > > [Hyatt Zilara Riviera Maya Adults Only All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Secrets-Capri-Riviera-Cancun.h906203.Hotel-Information) > > [Hotel Colonial Playa del Carmen](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-SC-Hotel-Playa-Del-Carmen.h2793346.Hotel-Information) > > [Secrets Moxché Playa del Carmen - 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