Houseboats in Canada

"Air conditioning in the rooms and floor we were on were not working. Extremely uncomfortable. Told front desk and no accommodations were offered."

"Beautiful and confortable bedrooms Friendly staff Great breakfast options Things that can be improved: Logistics at breakfast is not great though, buffet is far from tables and you need to access via a small passage where there is always bottleneck as it i also the arrival of the lifts. To get all your breakfast you need a minimum of 3 to 4 trips. It would be helpful to at least have the cuttlery on the tables. I had a room on floor 23 (top floor) which was great but for some reasons at that floor the lifs are very noisy you hear them constantly in the room."

"Even though this hotel was out of our way, we booked specifically because of the waterpark. We put other plans on hold Friday evening so the kids can have a swim night. The water in the pool was freezing. Someone had to come out and fix it as it was unbearable. It would take hours for the pool to warm up after the maintenance was done and we had to check out the next day. The overall Vibe at the hotel was not the same as two years ago when we last visited. Front desk was not as pleasant or welcoming when checking in. "

"Room had a great view and lots of space in the upgraded suite. "

"The shower water took a very long time to get warm. The view of the falls from the advertised picture is far from the truth. We are close to the falls but not very visible. It seemed that anyone could walk into the hotel without being a guest."

"The breakfast buffet offered a good variety for us. Room seemed like a matchbox but was comfortable."

"Our room had some issues with lighting and left over food in the fridge. The staff responded immediately to rectify everything . Despite getting a parking eventhough we registered our vehicle at the front desk, they took care of it."

"I have been in banff over 100 times this is my first time in this hotel waw by far one of the best hotel my kids love this place big room everything was perfect."

"Staff were knowledgeable, efficient and welcoming. Hotel Restaurant staff were very welcoming and hospitality was very considerate and happy. Cocktails and food were wonderful quality. It was late when we arrived at check in and were really hungry... Gochujang Wings and Mussels in a white wine butter sauce were very delicious and appreciated so late in the evening. Plus a dessert for my birthday that day at 11:30pm was not necessary for the staff, but so appreciated as I was tired. Hotel rooms were quiet and peaceful. Beds, pillows, bedding was very comfortable and cozy. House keeping was excellent, very impressed with topping up tissues, towels, water, tea and making the bed during our 5 night stay. Pool was lovely and clean. Location was quiet, but Central and walking distance to aloy of sights. 26min walk to Rogers & Scotia Stadium. 40min walk to Kensington Village. Across the street at Elm Street Italian Deli.... submarine sandwiches were Excellent! Also Unholy donuts are wonderful. I would definitely stay again."