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"Terrific value. Clean and comfortable room, with a kitchen, sitting area, and bedroom, at the price of a typical budget hotel room. Great location in the center of downtown. At the front desk, in the bar, and restaurant, the staff was friendly and professional."

"Really happy with this hotel, especially since we received a great rate. The breakfast buffet which I added onto the 1 night was one of the best hotel buffet breakfasts I’ve had. The location is perfect about 10 mins from the Waterfront Station, which is the main train station to take you to all points. All staff we came across were friendly & helpful. Starting with the bell man, who warmly greeted us & held our luggage for us till the room was ready. Check in & out was seamless & very organized. The room was a decent size, upgraded to a beautiful harbor view with a balcony! Very nice! Bed was super comfy, nice, clean, quiet room. Checked out the pool & it looked nice too. The scent in the lobby is amazing! Thank you! "

"Wonderful location for our concert at the Orpheum. Beautiful, immaculate room! It was SO convenient to have parking available. The staff were great and very accommodating. The room facing the street was too noisy for my husband, but they facilitated a change. (The room facing the street was still fine for the couple traveling with us.) There are three restaurants at the same address. We’d recommend this hotel!"

"Awesome place and convenient location "

"Had a late night wonton soup at the food court which was one of the best I’ve ever had. I’ve never been a fan of resort fees and was very disappointed this hotel charges one. We stayed in a king suite which was definitely roomier but the furniture looked rough, damaged and dated. If you love planes flying overtop of your hotel room, this is your place."

"fantastic front desk staff. very friendly and helpful"

"Staff were friendly, convenient location and good amenities like the pool and cafe in lobby. However this hotel is incredibly run down and in need of maintenance and renovation. The guestroom hallways and elevators look like they are falling apart. My balcony door was broken and wouldn't open smoothly or lock properly. There was a musty smell in the room."

"This was to be a trip of a lifetime at a 5 star hotel which ended with us leaving feeling like we srated in a 3 star hotel. Our stay was 5 nights, room service did not touch the room for 3 days and we had to request to have someone come in twice to atleast empty garbages, give fresh towels, cups or refresh the beds. This is not the cleanliness or service expected for $400+ a night. The fridge in our room did not work which meant we could not store cold food items, the kini fridge was essentially just a warm box. The hot tub was malfunctioning, the water was scalding hot so we didnt get to experience it. The worst was our pre ordered breakfast for checkout day. I had to keep sending back my eggs because they were runny, the side was incorrect which resulted in a 1 hour wait and multiple phone calls for a correction. This service was lacking and resulted in me not having breakfast. My two family members and I wanted a wonderful breakfast together on our last morning which ended up ruined. Overall the experience which we expected to be amazing for our stay ended up being mediocre at best. If we wanted 3 star service we would have gone to a 3 star hotel. If my family ever manages to go on a vacation again it will not be at the Pan Pacific."

"Piscine chauffée, idéal avec des enfants. Hotel centralisée, ce qui facilite les déplacements en transport. Personnel efficace et aimable. Je recommande!"