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"An average hotel at best! Concierge so grumpy! They charge you (£2.50 I know it’s not a lot but it’s the principle) to store luggage after checking out. So many guests complaining about the cleanliness of their rooms (mine was OK) to be fair. 2 for 1 in the bar - good incentive but not the staffing to support the demand. At check in front of house disputed my reservation having breakfast, had to get it authorised by his line manager (used the phrase customer is claiming), corrected him as there was no claim it was factual as per my booking. Breakfast was OK. Was at the venue for a conference, wouldn’t stay there again."

"This is a hotel in an excellent location for Central London. Staff are always really helpful."

"Great location! We would stay here again. No complaints at all."

"Simple quiet easy especially for solo travel. Bed is quite comfy. No tv. Great shower . Right in the center of it all. "

"Great staff, good location, clean, comfortable beds. We were in a basement room with no window which was ok but they have a band of recessed lighting around the room and we could not turn it off. Very annoying."

"The hotel is at a good location, a short walk to the “Tube” and easy to get to sites. The furnishings were dated and worn. The front of the bath tub was loose and the bathroom faucet dropped. I had a window with a nice view of the Tower Bridge. Overall the room seemed clean and the beds comfortable. The concierge gave us 2 universal outlet adapters with a $5 deposit for each"

""I loved the location and the friendly service, but my overall review is mediocre. The bathroom was too cramped, and the hot water was inconsistent. I also found the mixture of the old hotel smell and strong air freshener quite unpleasant. Other than those issues, it was an okay value for a stay in expensive London.""

"This is a lovely hotel in a fantastic location. Clean and spacious rooms. Very large and comfortable beds with lovely big TV. Amazing shower and also a big bath. We stayed in a room overlooking the atrium so had no natural light which was strange. The lighting in the room made it difficult to put your makeup on. The toiletries were empty near the bath and were not topped up. Could do with a plug for phone charger near the bed and plug for hairdryer near the dressing table. Minor details as overall was a lovely stay in a very comfortable room."

"Great location and breakfast, room was nice ok."