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"The staff are always fantastic at this hotel and the communal areas are lovely. The rooms are a little tired and the fridge in our room didn’t work (we were only here for work for one night so we didn’t report this) but overall the hotel is lovely and the location is brilliant for our needs. "

"Food good. Clean room "

"For cheap hotels & convenience of location from the coach station, I really didn’t have anything notable to complain about. Lift wasn’t working but we were notified. Room was small but clean and had what we needed for our nights stay. Only gripe we had is the tap/sink had a design flaw because if you turn it on max straight away, which is easily done, you get splashed. Otherwise 0 complaints for our expectations. Staff are friendly, especially the cleaner the following morning! Would book again if ever back in the Liverpool area. "

"The location was good, parking was very easy in Q Park with discount. Room was pretty average for a delux room. No drawers, or suitcase stand so every time I needed something the case went on the bed which isn’t great. There was no close up make up mirror in bathroom which was annoying. No fridge which was also a surprise. I checked in online and got confirmation email saying pick keys up at reception or from machine. Machine wouldn’t dispense keys so went to reception. Female member of staff said you’ve not checked in despite me looking at an email saying I’d successfully booked in online! She was having none of it, not much customer service no apology…."

"Room was comfortable, staff were helpful, breakfast was great. "

"Lovely hotel, friendly staff. Good location."

"The room was very clean, the shower head was leaking badly but was fixed promptly. The staff were were welcoming and attentive. We caught the train to Liverpool and the hotel was only a 20 minute walk away. Air conditioning was ok"

"Reception staff very welcoming and helpful. Clean room and very well equipped "

"Clean rooms. Friendly staff. Feels safe with security checking to ensure it is guest coming in late night. Convenient location that is close a close walking distance to major restaurants, stations and popular attractions. "