Ruthin Castle Hotel & Moat Spa

Photo gallery for Ruthin Castle Hotel & Moat Spa

Primary image
Outdoor spa tub
Outdoor spa tub
Suite, 1 Double Bed | Premium bedding, in-room safe, desk, iron/ironing board
Suite, 1 Double Bed | Living area | LCD TV

Overview of Ruthin Castle Hotel & Moat Spa

Ruthin Castle Hotel & Moat Spa

4.0 star property

4.0/5 Very good

Guests rated this property 4.0/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing
Map
Castle Street, Denbighshire, Ruthin, Wales, LL15 2NU

Explore the area

  • Popular LocationNantclwyd y Dre2 min walk
  • Popular LocationGower Area of Outstanding Natural Beauty5 min drive
  • Popular LocationMoel Famau Country Park24 min drive
  • AirportLiverpool (LPL-John Lennon)67 min drive

Choose dates to view prices

About this area

Ruthin

Located in Ruthin, Ruthin Castle Hotel & Moat Spa is in the mountains and in a national park. Caerwys Golf Club and Holywell Golf Club are worth checking out if an activity is on the agenda, while those looking for area attractions can visit Coed Llandegla Forest and Llangollen Scenic Railway. Enjoy the great outdoors with mountain climbing and mountain biking, or hop on a bike for hire nearby and explore all the area has to offer.

What's nearby

  • Nantclwyd y Dre - 2 min walk
  • Gower Area of Outstanding Natural Beauty - 5 min drive
  • Loggerheads Country Park - 15 min drive
  • Denbigh Castle - 18 min drive
  • Moel Famau Country Park - 24 min drive

Getting around

  • Penyffordd Station - 20 min drive
  • Liverpool (LPL-John Lennon) - 66 min drive

Restaurants

  • Siop Nain - 2 min walk
  • Myddelton Grill On The Square - 3 min walk
  • Costa Coffee - 3 min walk
  • Chatwins - 3 min walk
  • Panda Garden - 3 min walk

About this property

Ruthin Castle Hotel & Moat Spa

Family-friendly hotel with 2 spa tubs and full-service spa
A full-service spa, a restaurant and 2 bars/lounges are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a fitness centre, a sauna and self parking.
Ruthin Castle Hotel & Moat Spa offers 58 air-conditioned accommodations with a safe and coffee/tea makers. Beds feature premium bedding. LCD televisions come with digital channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

2 hot tubs are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The Moat has 5 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Languages

English, Welsh

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas

Safety measures

Masks available
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Uncovered self parking on site (surcharge)
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee 7:00 AM–9:30 AM on weekdays and 7:30 AM–10:00 AM on weekends: GBP 17.00 per person
  • 1 restaurant
  • 2 bars/lounges
  • Coffee/tea in a common area

Restaurants on site

  • Berties
  • Dragon Tafarn

Things to do

  • 2 hot tubs
  • Fitness centre
  • Full-service spa
  • Hiking/biking trails
  • Sauna
  • Steam room

Family friendly

  • Laundry facilities

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • BBQ grill(s)
  • Garden
  • Picnic area
  • Terrace

Spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - Swedish
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Grab bar near toilet
  • In-room accessibility
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Fireplace in reception
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Premium bedding

Bathroom

  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Private bathroom

Entertainment

  • Digital channels
  • LCD TV

Food and drink

  • Coffee/tea maker

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival
This property charges a facilities fee to access the thermal facilities and spa. Access is available for 3-hour sessions: 10 AM-1 PM, 1:30-4:30 PM, or 5-8 PM. Access fees vary from GBP 10 to GBP 20 per person, depending on the date of admission; reservations are recommended. Additional fees apply for spa services.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for GBP 20.0 per night.

Payment types at the property

Important information

Optional extras

  • Fee for full breakfast: GBP 17.00 per person (approximately)
  • Rollaway bed fee: GBP 20.0 per night
  • Facilities fee: GBP 20 per person and includes use of: sauna; spa tub; spa

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the spa

National rating

This property has received its official star rating from Visit Wales.

Property is also known as

Castle Hotel & Moat Spa
Castle Moat Spa
Moat Spa
Moat Spa Ruthin
Ruthin Castle Hotel & Moat Spa
Ruthin Castle Moat Spa
Ruthin Moat Spa
Spa Ruthin
Ruthin Castle Hotel Moat Spa
Castle Hotel Moat Spa
Ruthin Castle Hotel Wales
Ruthin & Moat Spa Ruthin
Ruthin Castle Hotel Moat Spa
Ruthin Castle Hotel & Moat Spa Hotel
Ruthin Castle Hotel & Moat Spa Ruthin
Ruthin Castle Hotel & Moat Spa Hotel Ruthin

Frequently asked questions

Overall score and ratings

4.0

Very good

Rating 5 - Excellent. 232 out of 569 reviews
5 - Excellent 41%
Rating 4 - Good. 180 out of 569 reviews
4 - Good 32%
Rating 3 - Okay. 99 out of 569 reviews
3 - Okay 17%
Rating 2 - Poor. 42 out of 569 reviews
2 - Poor 7%
Rating 1 - Terrible. 16 out of 569 reviews
1 - Terrible 3%

4.0/5

Cleanliness

4.1/5

Staff & service

3.6/5

Amenities

3.6/5

Property conditions & facilities

3.3/5

Eco-friendliness

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a stunning property, fabulous history, fantastic hot tubs, lovely grounds, easy walking distance into Ruthin. Great place to stay.
Stayed 2 nights in Jul 2022

3/5 Okay

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
A lot of maintenance needs doing around the castle; appreciate it’s an old building but rooms needs painting and doors looked shabby. Room was clean however, decent tea tray and nice bathroom. Pillows were awful, no height on them at all. Breakfast was decent, didn’t understand the evening menu, it’s small plates and you have so many of each. There’s no atmosphere in the bar or lounge rooms, no managerial presence. Grounds outside are well kept, plenty of free parking. Couldn’t use spa, they only had 1 therapist working on a Sunday. It has a lot of potential as it’s a big castle, hope it improves.
Stayed 2 nights in Jun 2022

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very beautiful With great amenities. The spa services The Tavern and the grounds are amazing
Stayed 2 nights in Jun 2022

1/5 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022