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Ruthin Castle Hotel & Moat Spa

Photo gallery for Ruthin Castle Hotel & Moat Spa

Featured image
Outdoor spa bath
Outdoor spa bath
Premium bedding, in-room safe, desk, iron/ironing board
Premium bedding, in-room safe, desk, iron/ironing board

Overview of Ruthin Castle Hotel & Moat Spa

Ruthin Castle Hotel & Moat Spa

4 out of 5

4.1/5 Very good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
Castle Street, Denbighshire, Ruthin, Wales, LL15 2NU

Explore the area

  • Popular LocationNantclwyd y Dre2 min walk
  • Popular LocationGower Area of Outstanding Natural Beauty3 min drive
  • Popular LocationMoel Famau Country Park16 min drive
  • AirportLiverpool (LPL-John Lennon)69 min drive

Choose dates to view prices

About this area

Ruthin

Located in Ruthin, Ruthin Castle Hotel & Moat Spa is in the mountains and in a national park. Caerwys Golf Club and Holywell Golf Club are worth checking out if an activity is on the agenda, while those looking for area attractions can visit Coed Llandegla Forest and St. Asaph Cathedral. Enjoy the great outdoors with mountain biking and mountain climbing, or hop on a bike for hire nearby and explore all the area has to offer.

What's nearby

  • Nantclwyd y Dre - 2 min walk
  • Gower Area of Outstanding Natural Beauty - 3 min drive
  • Loggerheads Country Park - 16 min drive
  • Moel Famau Country Park - 16 min drive
  • Denbigh Castle - 18 min drive

Getting around

  • Penyffordd Station - 20 min drive
  • Liverpool (LPL-John Lennon) - 69 min drive

Restaurants

  • Berties — 1 min walk
  • Dragon Tafarn — 1 min walk
  • On The Hill - 2 min walk
  • Gail's - 2 min walk
  • Siop Nain - 2 min walk

About this property

Ruthin Castle Hotel & Moat Spa

Family-friendly hotel with 2 spa tubs and full-service spa
A full-service spa, a restaurant and 2 bars/lounges are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a fitness centre, a sauna and self parking. All 58 rooms feature modern comforts such as LCD TVs with digital channels, along with free WiFi. Guests will also find 24-hour room service, premium bedding and coffee makers.
Ruthin Castle Hotel & Moat Spa offers 58 forms of air-conditioned accommodation with a safe and coffee/tea makers. Beds feature premium bedding. LCD televisions come with digital channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

2 hot tubs are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The Moat has 5 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Masks available
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Secured uncovered self parking on site (surcharge)
  • Wheelchair-accessible parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Full breakfast available for a fee 7:00 AM–9:30 AM on weekdays and 7:30 AM–10:00 AM on weekends: GBP 17.00 per person
  • 1 restaurant
  • 2 bars/lounges
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • 2 hot tubs
  • Fitness centre
  • Full-service spa
  • Hiking/biking trails
  • Sauna
  • Steam room

Family friendly

  • Babysitting/childcare (surcharge)
  • Laundry facilities

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • French

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • BBQ grill(s)
  • Garden
  • Picnic area
  • Terrace

Spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - Swedish
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Grab bar near toilet
  • In-room accessibility
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Fireplace in reception
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hairdryer
  • Towels

Entertainment

  • Digital channels
  • LCD TV

Food and drink

  • Coffee/tea maker

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! One child 2 years old or younger stays free when using existing bedding
Rollaway/extra beds are available for GBP 20.0 per night.

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for full breakfast: GBP 17.00 per person (approximately)
  • Airport shuttle fee: GBP 120 per vehicle (one-way)
  • Rollaway bed fee: GBP 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
One child 2 years old or younger stays free when occupying the parent or guardian's room, using existing bedding
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the spa

National rating

This property has received its official star rating from Visit Wales.

Property is also known as

Castle Hotel & Moat Spa
Castle Moat Spa
Moat Spa
Moat Spa Ruthin
Ruthin Castle Hotel & Moat Spa
Ruthin Castle Moat Spa
Ruthin Moat Spa
Spa Ruthin
Ruthin Castle Hotel Moat Spa
Castle Hotel Moat Spa
Ruthin Castle Hotel Wales
Ruthin & Moat Spa Ruthin
Ruthin Castle Hotel & Moat Spa Hotel
Ruthin Castle Hotel & Moat Spa Ruthin
Ruthin Castle Hotel & Moat Spa Hotel Ruthin

Frequently asked questions

Overall score and ratings

4.1

Very good

Rating 5 - Excellent. 198 out of 451 reviews
5 - Excellent 44%
Rating 4 - Good. 146 out of 451 reviews
4 - Good 32%
Rating 3 - Okay. 71 out of 451 reviews
3 - Okay 16%
Rating 2 - Poor. 27 out of 451 reviews
2 - Poor 6%
Rating 1 - Terrible. 9 out of 451 reviews
1 - Terrible 2%

4.2/5

Cleanliness

4.2/5

Staff & service

3.5/5

Amenities

3.8/5

Property conditions & facilities

3/5 Okay

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
A really impressive building, although in need of some repairs and updating, ie thread bare carpets in public areas, doors that need repainting. The food in the evening was average, but the dining area was not what you would expect for a hotel of this size. Breakfast was terrible, we waited 45 minutes for the staff who looked very young and inexperienced to plate up food from a hot buffet area. It was overcooked, and just slopped on the plate. This place has so much potential, but just in need of some TLC and some training for front of house staff
Stayed 1 night in Jul 2021

2/5 Poor

Business traveller, Travelled with group
Disliked: Staff & service
Fantastic building and setting but very tired and a complete lack of management present. Service was well meaning (staff) but shambolic. Food quality and presentation was well below average
Stayed 1 night in May 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!
Amazing stay! Check in was easy, smooth, and safe. Our room was lovely and had a nice view of the river and fields. I'm sure after covid stays are even better. We had a massage at the spa from Tammy and it was so lovely. The staff at the hotel was kind and very helpful!
Stayed 3 nights in Apr 2021

4/5 Good

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely location and very helpful and friendly staff
Stayed 1 night in Apr 2021

4/5 Good

Stayed 1 night in Apr 2021