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"Great location and nice hotel but not a 5 star. The concierge and doorman were the best staff members, very helpful and nice but others we interacted with were not great, especially in the bar and restaurant. The spa and thermal waters were nice but very crowded. "

"Clean and spacious room. Great location "

"Friendly and welcoming staff. Excellent dinner and breakfast. Building with character in central Frome. "

"A nice modern hotel in the centre of Bath. Close to the train station and to many shops and restaurants. A short walk to the Abbey, the pump room and the Baths. We were very impressed by the barman, Thomas, who was friendly and efficient and made us feel very welcome. We stayed for just over two weeks and could recommend this hotel."

"The spa was nice but good do with some tidying/refurbishment"

"The location of this hotel is GREAT. Everything is walkable. We selected a rate offered on Expedia that included valet parking(convenience) and buffet breakfast (excellent). We booked “premium king” which is NOT a Canadian or American King size bed. It is more like a queen. I learned that you really need to book a TWIN bed room. Then ask them to “zip” the 2 twin beds together. Also be careful when you check out, we had prepaid on Expedia (3 months prior when I booked) but the booking didn’t show this and they wanted to charge me.I had my receipt indicating PAID and this took a number of calls and digging and explaining from their side. BE CAREFUL. The reception staff were friendly sorting this out. I just found it fishy. "

"Pleasant stay, lovely by the river site. Very friendly and helpful staff. Highly recommended"

"The staff were very nice and had no issues with them, the surrounding area was great, plenty of shops and things to explore. The Hotel needs a fair amount of work to bring it up, the room although clean needs redecorating, scuffed torn wallpaper, chipped furniture, cracked tiles are not a good look. The room is next to the town centre but it was very noisy so we hardly slept, two beds were pushed together and they were very uncomfortable, one dipped to one side when you laid on it. The food was nice but the restaurant needs decorating as well, damp on the ceiling and down the wall, tables and chairs are scuffed, carpet not great, this is no reflection on the waiting staff as they were very nice and professional. The scrambled eggs at breakfast were like rubber, no care taken to cook those, poached eggs were fine though. The hotel has a lot of competition around it so it needs to up it's game to get returning customers."

"The room was very clean & comfortable, including the bed. The staff were very friendly and helpful, in particular Bobo, who went out of his way to give us sliced limes to go in our gin and was such a lovely cheerful guy with a great sense of humour."