Compare and book 5 Star hotels in Sanya Downtown, Sanya

"It is good for a honeymoon couple. Not the family. "

"The first night we were set on a room right next to the DJ . So it was so loud we couldn’t sleep until like midnight . The. They were kind enough for the next day to put us in another room . However the bedsheets were so dirty that we couldn’t go to bed until they came back to change them at 11pm . They gave us a bottle of wine for the issue , that was nice but I really didn’t expect this from this price of hotel ."

"Perfect for a relaxing weekend. Excellent secluded location, wonderful Zen style facility, and a young, well trained attentive staff. The quality of hotel guests are also excellent. "

"The complex is a little jaded but the guest service is the best I have ever experienced..and I travel a lot. All staff very friendly and the whole place was extremely clean."

"capella的餐饮尤其是自助早餐无论在上海和三亚都令人印象深刻。泳池边的收费小屋非常喜欢，设计及温馨程度甚至超过客房。有两个遗憾的点：1.作为一个广东人，到了海南，在中餐厅里却基本都是粤菜，希望菜单可以多元化。2.入住时工作人员友好且快速的帮忙办理了延迟退房，但在退房当天2点后因房卡时效无法进入房间，电话联系了酒店前台后15-20分钟都没人过来解决并且我需要一只站在门口等待，是偶然路过的清洁工帮忙开的门。这一点在整个旅程的最后会让人多少有些不愉快。但总的来说有惊喜也有有失望，总体还是很推荐的。"

"Modern and high-end design with very good infinity pool and beach. Staffs were super nice and the food in the hotel was pretty good."

"A good place to spend your vacation."

"The service was excellent and the team were incredibly helpful and always followed up. Gardens and landscaping amazing and heated pool area a real bonus. Beach area needed to be cleaned as plastic bottles, garbage and construction waste dotted along the front of the hotel beach area. "

"We wanted to experience Haitong Bay and had moved to Sofitel from a XiaoDong Bay hotel. Sofitel is definitly a superbly designed property and has some nice touches - kids pools, warm water pools, large lap pools, activity pools and a huge variety of places to lay, sit, rest, nest, swing outdoors. They gym was good, but it could have used a few more machines. I noticed they had a pole, for dancing! Staff were good, but sometimes could have been more proactive. My major complaint is the...

"Limited services and support and some obvious cost cutting measures in place."

"The staff Majeed Arif was great enough to help us to change to a better room and provided detail and kind guidance to enjoy the hotel! Big five star to Arif!"

"the Hotel is very large and lacks a feeling of Luxury or intimacy; Stuff and undertrained, English is hardly spoken, and consumption is outrageously expansive; overall it is an OK hotel but would need a deep renovation and review of conditions and services; i would not recommend this hotel"

"Overall is a very pleasant stay. Though hotel a little run down but the service is excellent. Will like to express my special thanks to the chief concierge Mr Steve Li and his staff My Wang for helping us to arrange all our activities throughout our stay. We indeed enjoy ourselves very much and will definitely stay again. "

"酒店入住体验非常不错，后院的海滩景色真是叹为观止，难得的美景，自助早餐也好吃，就是假期时间太多，不然还可以多住几晚"

"A nice resort with amazing facilities. We enjoyed the stay"

"Lovely two day stay at the Villa in Sanya, away from any crowds and a nice beachfront mostly to ourselves. Breakfast was quite good even if dinner on-site was more average, but quite close to downtown Sanya so plenty of local dining options within easy reach. Very pleasant little retreat!"

"Room rates are way overpriced for what they offer. I’ve stayed in nicer hotels in Thailand where I received a welcome drink, fruit basket, stocked minibar and more for half the price. None of these things were offered. The food at all outlets is shocking! I wonder if the GM ever eats there? My room was not very clean. Upon entering the room the floor was still wet from cleaning. The swimming pools are nice and location is good near to the beach, but I would not stay here again."

"Overall it is a great place but even the best ocean view isn't full ocean front, only partially ocean front"

"Property is quiet and generally nice. It just didn’t feel as special as I would have expected. We stayed at a Renaissance here four years ago and overall I felt the service and attention to detail there was much better than the Begonia, even though the Begonia is more expensive and considered more luxury. Don’t get me wrong, we had a nice time but the property is not that old yet has several areas that are deteriorating visibly and lack of staffs attention to details (eg after our room was...

"Hotel is dated and needs a refurbishment. The addition of a heat pool would allow for winter swimming like at other hotels in Sanya. Restaurants were limited in selection and tired. Location seemed away from the any other decent off-site dining so overall not a great location if you are looking for a winter retreat. "