Compare and book 4 Star hotels in Wass, York

"I will not recommend this hotel to even my worst enemy. Firstly, hotel exterior is doing major renovations causing ALOT of inconveniences when you are getting to and fro the hotel. Secondly, the hotel only has ONE operational lift serving 155 rooms!! There’s always an insane line waiting for the lift and once I had to wait up to 25 minutes cause the lift is tiny and can only fit 3 people at one time. There are also a whole lot of stairs everywhere and there is nobody helping with bags. The most angry thing is that I have requested for a late check out for both of my booked rooms, which was agreed upon. But at 10.50am, ten minutes before the official check out time, my parents were chased out of their rooms by the housekeeper who claims that they needed to clean the room for the next guest! So my parents were left stranded in the corridor for 30 minutes. It’s absolutely disgusting and regarding the issue. the Indian manager only said to me “sorry probably a new chamber maid”. Absolutely no service recovery and not an ounce of compassion in anyone. Worst hospitality in the whole UK hands down. "

"Good service"

"Very helpful staff - rooms very well styled and had lots of extra design touches which were appreciated"

"A lovely, and very modern hotel in the heart of York. Very friendly and warm staff. Walking distance to all of the major sites. Wonderful breakfast."

"Excellent stay, location was great, on site parking convenient, staff attentive and breakfast fresh and tasty"

"Warm cookies at check-in is a nice touch. We were allowed to extend our check-out time by an hour without charge. Good location - on the border of the city centre, so quiet but convenient. Friendly, welcoming, professional staff. A larger TV than you usually get in a standard hotel room. Decent aircon. However, it doesn’t deserve to be a four-star hotel. There was no choice of pillows in the room, so we were stuck with useless, uncomfortable ones that gave no support whatsoever; combined with the hard, tombstone-like mattress, we had a terrible night’s sleep. The decor and fittings throughout are dated, damaged and worn, particularly in the bathroom. There’s only one lift and it’s the slowest hotel elevator we’ve ever encountered - the door alone takes an age to open and close. They also inexplicably left the front doors open, so cigarette smoke lingers in the lobby. It’s a decent three-star hotel, but it needs a good refurb to earn its current four-star status."

"Nice comfortable room, with a fabulous breakfast which was well worth the money."

"Good central location. Lots of restaurants and shops nearby. Room was clean I found the bed a little uncomfortable. Small bathroom. "

"Lovely hotel and the staff were lovely. Our Room was nice, but sadly the bathroom was terrible. If you went for a shower the bath would fill with water because the plug was stuck closed and the door handle to the bathroom was falling off. "