Compare and book 3 Star hotels in Cole Green, Welwyn Garden City

"Breakfast, clean and communications on in "

"Room was adequate for our purpose, ie watching a show, very good location. However the check in system was poor, i was sent a request a few days before to check in on line with credit card details and when we arrived i reaslised why. We were approx 3/4 hr early for check in and totally understood that, as with all hotels if the room isnt ready you cant have it, however we were told that if we wanted to check in early it would be £20, and if we wanted to leave our bags, that would be £10 each. Very unusual and meant we had to hang around the area waiting instead of dropping off thw bags and getting on with our day. Seems as if the hotel took any opportunity to try and get money, also warned that if we checked out late, even a few mins, we would be charged. I will say that staff did make this clear and they were all helpful, but the policies and extra charges for everything means i would not use again"

"Didn’t use many amenities and didn’t have breakfast, so can’t comment on them. My biggest disappointment was being given a room on 7 th floor RIGHT NEXT TO THE LIFTS!, As soon as she said 7th floor, I asked for a lower one, as I was with my 13 yr old granddaughter- I wanted to be able to use the stairs whenever possible. The receptionist (tho polite) smiled happily when she told me there were no other rooms available, and something about “ the time you’ve arrived”? I think it was about 3.30-3.45? And this was before I even got to the room and discovered it was directly next to the lifts - on entering/ leaving lifts, the room door was 3 steps away. Most people will be able to understand the continuous noise of the lifts going up & down all day & night? Mainly night time, cos obviously we were out during the day. Apart from lift noise, we could hear conversations etc. Again - late night/ early mornings, very noticeable. The room itself, very small (2x single beds), was really, really hot. Windows were open all night, found a fan in cupboard/wardrobe, had it on all night, both nights - still overpoweringly hot -and this was April, NOT even hot weather. Very cramped room, would definitely not stay here again. However, must say all and staff we then encountered around reception area were very polite, courteous, and nice😁"

"clean room"