Compare and book 3 Star hotels in Charing, Ashford

"Having stayed at this hotel twice already, the second one with the room being flooded and NO compensation offered, we reluctantly booked another stay. This was purely for it being in close proximity to our needs. We are a party of 4, which includes an elderly person in a wheelchair who is in their late nineties. When we booked our latest visit, we phoned to request a connecting room to the accessible room that we had booked. The other room that we booked was a Queen with sofa bed. The person at the hotel confirmed that an accessible room with a connecting room was reserved for us on the 4th floor. Upon checking in were shocked to hear that the accessible room and other room were in close proximity. When we queried that we had specifically booked and paid for the 2 connecting rooms, the receptionist went to speak to someone from reservations. Came back a while later confirming that we now had connecting rooms however on the 1st floor. We went to our rooms & found that the connecting room only had a Queen bed but no sofa bed. Went back to Reception (another person served us so we had to tell her the whole story again and she had to check with Reservations what had happened). Apparently the room reserved for us was occupied by someone the week before and they extended their stay for a week so they remained in same room!! We paid extra for a room that we didn’t get - we had to insist on a refund for the balance. Not acceptable! Room were dirty and extremely noisy. Poor service!!"

"Two nice bars, and most days wonderful musician / dancers on stage in the ballroom . Regular events are free to those staying in hotel."

"Room was ok. * Could have been cleaner (cobwebs on the light shades) * No bottled water in the room. * Only two teabags / no biscuits (like other hotels) Breakfast was ok * Buffet service - limited selection / machine coffee Desk staff - friendly and helpful"

"Great breakfast and pool"

"The staff were very good and evening meal and breakfast very nice. Very disappointed with the fact the key card holder said the bar opened TV12 noon on Saturday but when we asked staff they said it was not open until 3pm. We had arranged to meet friends in the bar at 12 noon so we all had to go into town before the football match which was the purpose of our stay. Maybe someone can amend the information."

"Free parking which is so handy. The room was much better than expected and was clean and comfortable. I think we lucked out on the room we got. Decent for cheap I didn’t really see any staff other than one man who wouldn’t let us in the building after we had returned. We had to get our friend who had already to come home to let us in and then he made us stay so he can check the room was booked for 3 - despite me saying it was booked for 3. In one sense this is good for safety but another sense we were three young girls in early twenties with an older man who was getting aggy with us. But I do understand it’s for safety ? When trying to find a staff at reception to ask about parking no one was there and did not come for ages so we just left it. "

"Really big and nicely decorated room which was spotlessly clean, friendly staff. Would absolutely return "