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The Carlton Hotel

Photo gallery for The Carlton Hotel

Reception
Soundproofing, free WiFi, bed sheets
Soundproofing, free WiFi, bed sheets
Soundproofing, free WiFi, bed sheets
Soundproofing, free WiFi, bed sheets

Overview of The Carlton Hotel

The Carlton Hotel

3 out of 5
Guests rated this property 2.7/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Parking included
  • Restaurant
  • Breakfast available
  • Business services
  • Bar

Cleaning and safety practices

  • Cleaned with disinfectant
  • 48-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment
16/19 The Leas, Folkestone, England

Explore the area

  • Popular LocationLower Leas Coastal Park1 min walk
  • Popular LocationSandgate Beach11 min walk
  • Popular LocationFolkestone Beach14 min walk
  • AirportManston (MSE-Kent Intl.)34 min drive

Choose dates to view prices

About this area

Folkestone

Located in Folkestone, The Carlton Hotel is in the city centre and by the sea. Dover Western Heights and Drop Redoubt are local landmarks, and the area's natural beauty can be seen at East Cliff And Warren Country Park and Kent Downs. Looking to enjoy an event or a game while in town? See what's happening at BuildKent Stadium or Folkestone Racecourse.

What's nearby

  • Lower Leas Coastal Park - 1 min walk
  • Sandgate Beach - 11 min walk
  • Folkestone Beach - 14 min walk
  • Battle of Britain Memorial - 5 min drive
  • Kent Battle of Britain Museum - 7 min drive

Getting around

  • Folkestone Central Station - 11 min walk
  • Gatwick Airport (LGW) - 74 min drive

Restaurants

  • Bella Pizza and Pasta - 3 min walk
  • The Chambers - 3 min walk
  • Papas Fish Restaurant and Takeaway - 3 min walk
  • La Tavernetta - 4 min walk
  • Aspendos Restaurant - 4 min walk

About this property

The Carlton Hotel

Victorian hotel with restaurant and bar/lounge
Along with a restaurant, this smoke-free hotel has a bar/lounge and a snack bar/deli. Free WiFi in public areas and free self parking are also provided. Other amenities include a business centre, concierge services and a 24-hour front desk. All rooms are soundproofed and offer free WiFi and free toiletries. Coffee makers and flat-screen TVs are among the other amenities that guests will find.
The Carlton Hotel offers 70 forms of accommodation with coffee/tea makers and free toiletries. Flat-screen televisions are featured in guestrooms.

Bathrooms include baths or showers. This Folkestone hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and hairdryers can be requested.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Limited on-site parking

Food and drink

  • Continental breakfast available for a fee daily 7:30 AM–9:30 AM: GBP 5 for adults and GBP 5 for children
  • 1 restaurant
  • 1 bar

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Front-desk safe
  • No lifts

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Languages spoken

  • English
  • French
  • Romanian
  • Spanish

Business services

  • Business centre
  • Meeting rooms 2

Outdoors

  • Picnic area
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Upper floors only accessible by stairs
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • Fireplace in reception
  • Renovated entire property – January 2014
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Bed sheets

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hairdryer (on request)
  • Towels

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 2:00 PM - anytime
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 10:30 AM
Late check-out subject to availability
Late check-out fee: GBP 15
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for continental breakfast: GBP 5 for adults and GBP 5 for children (approximately)
  • Late check-out fee: GBP 15 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard and American Express; cash is not accepted

We should mention

No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Carlton Folkestone
Carlton Hotel Folkestone
The Carlton Hotel Hotel
The Carlton Hotel Folkestone
The Carlton Hotel Hotel Folkestone

Frequently asked questions

Overall score and ratings

2.8
Rating 5 - Excellent. 106 out of 928 reviews
5 - Excellent 11%
Rating 4 - Good. 164 out of 928 reviews
4 - Good 18%
Rating 3 - Okay. 265 out of 928 reviews
3 - Okay 29%
Rating 2 - Poor. 182 out of 928 reviews
2 - Poor 20%
Rating 1 - Terrible. 211 out of 928 reviews
1 - Terrible 23%

2.7/5

Cleanliness

3.3/5

Staff & service

3.2/5

Amenities

2.4/5

Property conditions & facilities

2/5 Poor

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Very old place with dirty carpwts in need of decorating bathroom wallpaper peeling in the places with damp patches coming through.
Stayed 1 night in Sep 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place they always make you feel so welcome
Stayed 1 night in Sep 2021

4/5 Good

Travelled with partner
Liked: Property conditions & facilities
The property was very clean but could do with updating. The curtains in the room did not hang properly and there was no plug in the back sin in the bathroom. Breakfasts was light but adequate. The reception staff could be more welcoming and give advice. Overall good.
Stayed 2 nights in Sep 2021

3/5 Okay

Travelled with partner
Liked: Cleanliness, staff & service
A rather tired Victorian building with steep staircases but I expected this from a property of this age. Our comfort double room was clean and the bed comfortable. We had a tidy shower cubicle with a good power shower. Nice bar lounge area with a pool table. If you want an up to date modern and newly renovated hotel this is not for you. Very friendly staff.
Stayed 1 night in Sep 2021

3/5 Okay

Travelled with partner
Excellent location and undoubtedly GREAT value for money. Free on-site Parking and the property is located right in front of the beach. However, there are many downsides on this property. The rooms are NOT soundproof even though the site says they are, which is misleading. And the property has some SERIOUS lighting issues that they need to fix. The room we stayed in was VERY dark. It had only one small bulb which was barely lighting up the room. There was a single lamp on one side of the bed which was worse. We could barely see anything in that low light and was frustrating and literally gave me headache. The corridors were dark as well. They really need to use some good lighting like other hotels do. Then it will look lot nicer. Other than that, can’t complain much as this is a budget hotel anyway. Decent lobby and bar. And staff were Okay.
Stayed 1 night in Sep 2021