It's a wonderful experience to arrive at a hotel where you feel right at home. The staff are very friendly, the lobby is spacious and beautiful and you know that all your needs will be taken care of. It's comforting to know you are surrounded by professionals and will be treated like royalty. Valet parking is available and convenient (if a bit expensive). I try to stay at Fairmont hotels whenever I can, the experience is always consistently wonderful.
Just walking into the place makes you feel like you've made a great choice. It's a grand entryway and the staff greet you with smiles and "what can we do"s. The bar and restaurant are top shelf and it's reasonable priced, which is refreshing for a luxury hotel.
The elevators are quick too. My room was a good size and super clean. The TV was modern, the beds obscenely comfortable with 2 different firmnesses of pillows which is brilliant (one between the knees and one for the noggin.
The bathroom was nothing short of amazing. Marble, shiny, awesome full body mirror, and glass wall shower>
The turn-down service was perfect; when I got back to my hotel after a meal and too much wine, I found my way into the room and it was tidied up and classical music was quietly playing from the Bose stereo system. It was heavenly.
Also, the cleaning staff must be invisible. I would leave mid morning and come back just after noon and everything was spic and span.
Quick, easy (english) early check-in. All staff was approachable, smiling and helpful. The room was clean with high ceilings, big windows and very comfortable bed. Immaculate bathroom, large tub with excellent water pressure and hot water. A coffee make in the room would have been nice, but they did offer complimentary coffee in the lobby.
Beautiful hotel with friendly and helpful staff. Central location but also made use of the hotel car/drop off service which was available upon request.
Stayed Sunday and Monday, so didn't experience the hotel bar noise, and was actually very quiet.
If you're planning on staying in Old Montreal, Hotel Nelligan should be at the top of your list. It's located right in the heart of the old city. The staff are extremely helpful and courteous, the hotel is very chic and the rooms are very well appointed with the most comfortable beds imaginable! While there are many, many restaurants to choose from in the city, you don't need to step further than the restaurant in the hotel. The menu was varied, the wine list extensive with some very good wines reasonably priced, and the service was impeccable. Tip: ask for the table in the corner window - it's great for people watching.
"Very nice, well within walking distance of points"
Hotel staff was very accommodating, so was staff in breakfast room and bar. Rooms were pleasant
and quiet. An additional pleasant feature was the small kitchen, fully supplied. Did not use it very
much this time, but will during future visits. Can well recommend the facilities to others and will
certainly do so. Found the cost of staying very reasonable indeed and the location excellent.
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