Tancah Waterpark Holidays

This resort was very clean and the staff were accommodating and very helpful. I had a late checkout and they allowed me to stay longer.

Beach was amazing. Resort was very modern and beautiful. Food was good (not spectacular) and staff were friendly and helpful. One downside was the "butler" experience. 2 butlers were assigned to us and neither one even tried to meet us during our week. One wanted to"say hello" on our last day, I assume to collect a tip for sending a Whattsapp message each day to simply say she was there. Also, the adult only pool area was always full of ants. I never saw anyone hosing the spilled sugary drinks from the pool deck at any point during the week and I would use bottles water to soak the area around my chairs to deter the ants. There was also black mold in the grout lines of the pool and I never saw anyone clean the pool all week which makes me suspect deficiencies in other areas of cleaning. Entertainment was ok. The best entertainment was the live band that plays for short periods in the main square after the theatre shows. Wish there was more of that. For the price I expected a bit higher level experience but if you are a beach person you will not be disappointed.

It was great value. Clean and convenient. Food was delicious . People were friendly. A/C didn’t work well in one bedroom and we couldn’t get TV’s to connect to any streaming service and could not cast.

The ocean was visible from my room. Everything was just perfect. Highly recommended

My stay at Shibari was wonderful! Staff were very professional, attentive & courteous. Check-in process was simple. They were able to check me in early. The room floor seemed like it wasn’t cleaned that well but the room and view was so beautiful it took the focus away from it. The cenote and restaurant area were amazing. Food taste amazing, a bit overpriced, but the taste, service & staff compensated for it. The fitness center can use some attention.

The ocean was visible from my room. Everything was just perfect. Highly recommended

We loved our stay, the staff is amazing and knowledgeable, and the food is out of this world. I loved that you could enjoy both the beach and the pool, both were kept in immaculate condition. Can't say enough about this resort, one of the best I've ever been to.

The property was good overall. The food was decent and staff were helpful. I had issue with booking my stay online via Expedia. I thought when you booked a room it was for two guests, obviously it wasn’t and I had to shell out another thousand dollars for my spouse to stay with me in same room. I felt Expedia agents were really unhelpful in resolving my issues, especially one of their male agents that ghosted me when I most needed their help/support. When you book your stay, pay particular attention to the number of guests allowed. Also the taxes charged at the property were 3x higher than what Expedia quoted. I’m so disappointed with Expedia and won’t be booking my stays anytime soon with them. Very disappointed with Expedia service!

Food was excellent. People were amazimg and everyone has so much fun. This place is the best if you want a fun upbeat vacation!!

The beach was amazing, the property is gigantic with a ton of restaurants and bars. It is the absolute best treat for adults. Even the kids section was very nice and friendly. Totally sure we will return to Hard Rock Cancun Resort

First time at adults only, there is a mix of vibes available depending on what area of the resort you're in. Mellow and relaxed surrounding the outdoor spa. And more active in the main pool/ bar area. Food was amazing everywhere and the staff and service were very quick.