Tancah Waterpark Holidays

Very nice property that did not seem packed or overflowing with tourists/guests. Good things come in small packages.

Beach was amazing. Resort was very modern and beautiful. Food was good (not spectacular) and staff were friendly and helpful. One downside was the "butler" experience. 2 butlers were assigned to us and neither one even tried to meet us during our week. One wanted to"say hello" on our last day, I assume to collect a tip for sending a Whattsapp message each day to simply say she was there. Also, the adult only pool area was always full of ants. I never saw anyone hosing the spilled sugary drinks from the pool deck at any point during the week and I would use bottles water to soak the area around my chairs to deter the ants. There was also black mold in the grout lines of the pool and I never saw anyone clean the pool all week which makes me suspect deficiencies in other areas of cleaning. Entertainment was ok. The best entertainment was the live band that plays for short periods in the main square after the theatre shows. Wish there was more of that. For the price I expected a bit higher level experience but if you are a beach person you will not be disappointed.

It was great value. Clean and convenient. Food was delicious . People were friendly. A/C didn’t work well in one bedroom and we couldn’t get TV’s to connect to any streaming service and could not cast.

The ocean was visible from my room. Everything was just perfect. Highly recommended

My stay at Shibari was wonderful! Staff were very professional, attentive & courteous. Check-in process was simple. They were able to check me in early. The room floor seemed like it wasn’t cleaned that well but the room and view was so beautiful it took the focus away from it. The cenote and restaurant area were amazing. Food taste amazing, a bit overpriced, but the taste, service & staff compensated for it. The fitness center can use some attention.

The ocean was visible from my room. Everything was just perfect. Highly recommended

This is our 2nd time here and we went back mainly for the gourmet food. We enjoyed Hiroshi Fire table the most followed by Blanca Blue, Food Truck, Bocados & Snack Bar. The breakfast buffet spread was really good with lots of selections as well. Food at DAO was just ok but we enjoyed the show when they were serving desserts (for a birthday). Service by the F&B crew was consistently great at all places. The only con I have is the “presentation” disguised as VIP upgrade or free breakfast/spa/tours but is actually just timesharing. We did not go for this and we do hope the concierge will respect and professionally accept the guests’ decision to reject such offers. Other than this, everything was great. Clean rooms, generous supply of snacks and drinks in the room, plush towels and comfy pillows.

The property was good overall. The food was decent and staff were helpful. I had issue with booking my stay online via Expedia. I thought when you booked a room it was for two guests, obviously it wasn’t and I had to shell out another thousand dollars for my spouse to stay with me in same room. I felt Expedia agents were really unhelpful in resolving my issues, especially one of their male agents that ghosted me when I most needed their help/support. When you book your stay, pay particular attention to the number of guests allowed. Also the taxes charged at the property were 3x higher than what Expedia quoted. I’m so disappointed with Expedia and won’t be booking my stays anytime soon with them. Very disappointed with Expedia service!

The room was clean, but did have a musty smell at times. Our bathroom door came off the hinge, but maintenance was quick to fix it once I notified the front desk. Our room had a view of the quiet pool. The staff were all friendly, amazing and work hard. Just to name a few that were awesome (Jones - Sutra, Ivan - breakfast, Aldo - Flame and Abdiel at the Expedia desk). These 4 gentlemen were awesome. Always have a great time and this resort and will definitely be back.

The beach was amazing, the property is gigantic with a ton of restaurants and bars. It is the absolute best treat for adults. Even the kids section was very nice and friendly. Totally sure we will return to Hard Rock Cancun Resort

First time at adults only, there is a mix of vibes available depending on what area of the resort you're in. Mellow and relaxed surrounding the outdoor spa. And more active in the main pool/ bar area. Food was amazing everywhere and the staff and service were very quick.