Title: Hotel Casa Tortuga Tulum Cenotes Park Inclusive Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Casa Tortuga Tulum Cenotes Park Inclusive Travelers explore the natural wonders of Tulum National Park before returning to Hotel Casa Tortuga for evenings of entertainment beneath star-filled skies ## Photo gallery for Hotel Casa Tortuga Tulum Cenotes Park Inclusive ![Ecotours - Hotel Casa Tortuga Tulum Cenotes Park Inclusive (Tulum)](https://images.trvl-media.com/lodging/40000000/40000000/39996200/39996156/e2561da5.jpg?impolicy=resizecrop&rw=598&ra=fit) ![2 outdoor pools, open 9:00 AM to 10:00 PM, pool loungers - Hotel Casa Tortuga Tulum Cenotes Park Inclusive (Tulum)](https://images.trvl-media.com/lodging/40000000/40000000/39996200/39996156/9f9953ea.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Reception - Hotel Casa Tortuga Tulum Cenotes Park Inclusive (Tulum)](https://images.trvl-media.com/lodging/40000000/40000000/39996200/39996156/2bdf3506.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Comfort Suite | Balcony view - Hotel Casa Tortuga Tulum Cenotes Park Inclusive (Tulum)](https://images.trvl-media.com/lodging/40000000/40000000/39996200/39996156/72ee3921.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Classic Double Room, 1 King Bed, Pool View | Blackout curtains, free WiFi, bed sheets - Hotel Casa Tortuga Tulum Cenotes Park Inclusive (Tulum)](https://images.trvl-media.com/lodging/40000000/40000000/39996200/39996156/0ce04b1c.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Casa Tortuga Tulum Cenotes Park Inclusive sits near Tulum National Park, where nature beckons. Guests can join kayaking trips and ecotours during the day, then unwind in the outdoor pool with its lazy river or take a peaceful stroll through the garden. ## Reviews 8.4 Very good ## Popular amenities - Pool - All-inclusive - Parking included - Free Wi-Fi - Restaurant - Air-conditioning ### VIP AccessSee the benefits you'll enjoy with VIP Access > Get more when you're a member > > - Save 15% or more on select VIP Access properties when you reach Silver tier or above > - Experience top-rated quality and exceptional service > - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available > > [Learn more](https://www.expedia.co.uk/lp/b/vipaccess) ## Room options ### Check availability for these dates Tonight [Jan 30 - Jan 31](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-30&endDate=2026-01-31&selected=39996156&PinnedHotelID=39996156&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-30&endDate=2026-01-31&selected=39996156&PinnedHotelID=39996156&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan 31 - Feb 1](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-31&endDate=2026-02-01&selected=39996156&PinnedHotelID=39996156&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-31&endDate=2026-02-01&selected=39996156&PinnedHotelID=39996156&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan 30 - Feb 1](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=39996156&PinnedHotelID=39996156&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=39996156&PinnedHotelID=39996156&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Feb 6 - Feb 8](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=39996156&PinnedHotelID=39996156&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=39996156&PinnedHotelID=39996156&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 6 of 6 rooms ### View all photos for Classic Double Room, 1 King Bed, Pool View ![Classic Double Room, 1 King Bed, Pool View | Blackout curtains, free WiFi, bed sheets](https://images.trvl-media.com/lodging/40000000/40000000/39996200/39996156/46a7f375.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Double Room, 1 King Bed, Pool View ### Highlights Air conditioning Mini-fridge Plasma TV Blackout curtains Ceiling fan Private bathroom Digital channels Wardrobe - 269 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Basic Studio ![Blackout curtains, free WiFi, bed sheets](https://images.trvl-media.com/lodging/40000000/40000000/39996200/39996156/5fed0a47.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Basic Studio 8.0 Very good 2 reviews ### Highlights Air conditioning Kitchenette Mini-fridge Plasma TV Blackout curtains Ceiling fan Private bathroom Stovetop - Garden view - Sleeps 2 - 1 King Bed ### View all photos for Superior Quadruple Room, 2 Double Beds ![Superior Quadruple Room, 2 Double Beds | Blackout curtains, free WiFi, bed sheets](https://images.trvl-media.com/lodging/40000000/40000000/39996200/39996156/f469d00f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Quadruple Room, 2 Double Beds 10.0 Exceptional 1 review ### Highlights Air conditioning Mini-fridge Plasma TV Blackout curtains Ceiling fan Private bathroom Digital channels Wardrobe - Sleeps 4 - 2 Double Beds ### View all photos for Superior Double Room, 1 King Bed ![Blackout curtains, free WiFi, bed sheets](https://images.trvl-media.com/lodging/40000000/40000000/39996200/39996156/45b6103a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Double Room, 1 King Bed ### Highlights Air conditioning Mini-fridge Plasma TV Blackout curtains Ceiling fan Private bathroom Digital channels Wardrobe - Sleeps 2 - 1 King Bed ### View all photos for Comfort Suite ![Comfort Suite | Blackout curtains, free WiFi, bed sheets](https://images.trvl-media.com/lodging/40000000/40000000/39996200/39996156/3e7b05eb.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Comfort Suite ### Highlights Air conditioning Mini-fridge Dining table Plasma TV Blackout curtains Ceiling fan Separate bedroom 2 bathrooms - 1 bedroom - Sleeps 3 - 1 King Bed and 1 Single Sofa Bed ### View all photos for Deluxe Suite ![Deluxe Suite | Blackout curtains, free WiFi, bed sheets](https://images.trvl-media.com/lodging/40000000/40000000/39996200/39996156/b3101267.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Suite 10.0 Exceptional 1 review ### Highlights Air conditioning Mini-fridge Dining table Plasma TV Blackout curtains Ceiling fan 2 bedrooms 2 bathrooms - 2 bedrooms - Sleeps 6 - 1 King Bed, 2 Double Beds and 1 Single Sofa Bed ## You may also like Ad ![2 outdoor pools, free pool cabanas, pool umbrellas](https://images.trvl-media.com/lodging/79000000/78780000/78771400/78771341/61c9fe46.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Motto by Hilton Tulum Zama - 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More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FTulum-Hotels-Cenote-Casa-Tortuga-Tulum.h39996156.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FTulum-Hotels-Cenote-Casa-Tortuga-Tulum.h39996156.Hotel-Information) ## About the area Tulum is home to Hotel Casa Tortuga Tulum Cenotes Park Inclusive. Tulum Mayan Ruins is a notable landmark, and the area's natural beauty can be seen at Cenote Tortugas and Tulum National Park. Don't miss out on a visit to Xel-Há Park. Kayaking, snorkelling and swimming offer great chances to get out on the surrounding water, or you can seek out an adventure with ziplining nearby. [Visit our Tulum travel guide](https://www.expedia.co.uk/Tulum.dx182189) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.28268%2C-87.39014&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=HvG1y0u6JEEeZFjk8TdKsK8pFHA=) Carretera Federal Playa del Carmen, Tulum, Tulum, QROO, 77780 ### What's nearby - ![The famous "Mayan Ruin at the glorious Beach" in Tulum. The site is part of a larger archeological site and gets VERY busy in spring. But it´s definitely worth a visit, since you can go for a swim after the cultural part ;-) #AquaTrove](https://images.trvl-media.com/place/182189/e40c4d24-37bc-4075-8fb5-eda72a0a4d20.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Jaguar Park 4 min drive \- 1.8 miles - ![0_BXP44312](https://images.trvl-media.com/place/6113712/9329b2fe-45f6-4f05-b6d2-03e39bf530df.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Xel-Há Park 11 min drive \- 4.7 miles - LabnaHa Ecopark Adventures 3 min walk \- 0.2 miles - Cenotes Labnaha 6 min walk \- 0.4 miles - Maya Adrenaline 6 min walk \- 0.4 miles ### Getting around - Tulum Intl. Airport (TQO) 57 min drive ### Restaurants - Chula Vista 8 min drive - La Cocina Del Pueblo 8 min drive - Xula Vista Restaurant 8 min drive - World Cafe 5 min drive - Coco Cafe 5 min drive ## About this property ### Hotel Casa Tortuga Tulum Cenotes Park Inclusive Hotel near Tulum National Park Located close to Cenote Tortugas, Hotel Casa Tortuga Tulum Cenotes Park Inclusive provides a terrace, 2 coffee shops/cafes and a garden. Adventurous travellers may like the ecotours at this hotel. Enjoy a meal at the two on-site restaurants. Stay connected with free in-room WiFi, and guests can find other amenities, such as an outdoor entertainment area and a bar. Other perks include: - 2 outdoor pools, along with sunloungers - Free self-parking - Cooked-to-order breakfast (surcharge), tour/ticket information and smoke-free property Room features All guest rooms at Hotel Casa Tortuga Tulum Cenotes Park Inclusive feature comforts, such as air conditioning, in addition to Extra amenities include: - Showers and shampoo - 60-cm plasma TVs with digital channels - Wardrobes/cupboards, mini fridges and ceiling fans ### All-inclusive details All-inclusive room rates at Hotel Casa Tortuga Tulum Cenotes Park Inclusive are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply). ## Similar properties ![View from property](https://images.trvl-media.com/lodging/6000000/5570000/5567000/5566962/ac318ec5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Villas De Rosa Beach Resort Akumal - Pool - Spa - Kids’ pool - Parking included 9.0 Wonderful 497 reviews £100 includes taxes & fees 31 Jan - 1 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-31&endDate=2026-02-01&selected=5566962&PinnedHotelID=5566962&HadPinnedHotel=true®ionId=-1&adults=2) ![On the beach, sun-loungers, scuba diving, snorkelling](https://images.trvl-media.com/lodging/24000000/23700000/23699300/23699242/946517f7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Del Sol Beachfront Hotel and Condos Akumal - Pool - Parking included - Free Wi-Fi - Restaurant 8.8 Excellent 422 reviews £110 includes taxes & fees 1 Feb - 2 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-01&endDate=2026-02-02&selected=23699242&PinnedHotelID=23699242&HadPinnedHotel=true®ionId=-1&adults=2) ![White sand](https://images.trvl-media.com/lodging/17000000/16780000/16778900/16778833/be841653.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Serenity Authentic Glamping Tulum Xpu-Ha - 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Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Free uncovered self parking on site - Limited on-site self parking ### Food and drink - Daily cooked-to-order breakfast available 9:00 AM to 1:00 PM for a fee: MXN 350 for adults and MXN 350 for children - 2 coffee shops/cafes - 2 restaurants - A bar/lounge ### Things to do - 2 outdoor pools - Ecotours ### Family friendly - 2 outdoor pools - Mini-fridge ### Conveniences - Limited-hour front desk ### Guest services - Housekeeping (once per stay) - Tour and ticket assistance ### Outdoors - Garden - Outdoor entertainment area - Picnic area - Pool loungers - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Upper floors accessible by stairs only ### More - Humane treatment of captive wild animals - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes ### Bathroom - Hair dryer (on request) - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Entertainment - 60-cm plasma TV with digital channels ### Food and drink - Mini-fridge ### More - Air conditioning - Ceiling fan - Window screens ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: midnight Contactless check-in and check-out are available Late check-in subject to availability Minimum check-in age - 20 ### Check-out Check-out before 11:00 AM Contactless check-out ### Special check-in instructions The front desk is open daily from 9:00 AM - 11:00 PM Front desk staffed during limited hours If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Front desk (limited hours) ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome 1 child can stay for free if using existing beds when occupying the parent or guardian's room ### Payment types at the property ## Important information ### Optional extras - Fee for cooked-to-order breakfast: from approximately MXN 350 for adults and from MXN 350 for children The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Minimum Spring Break check-in age is 20 years old. This property accepts credit cards, debit cards and cash Cashless transactions are available Safety features at this property include a fire extinguisher, a security system and a first aid kit This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts Pool access available from 9:00 AM to 10:00 PM Only registered guests are allowed in the guestrooms No pets and no service animals are allowed at this property ### Property is also known as Cenote Casa Tortuga Tulum Hotel Casa Tortuga Tulum Cenotes Park Inclusive Hotel Hotel Casa Tortuga Tulum Cenotes Park Inclusive Tulum Hotel Casa Tortuga Tulum Cenotes Park Inclusive Hotel Tulum ## Frequently asked questions ### Does Hotel Casa Tortuga Tulum Cenotes Park Inclusive have a pool? ### Is Hotel Casa Tortuga Tulum Cenotes Park Inclusive pet-friendly? ### How much is parking at Hotel Casa Tortuga Tulum Cenotes Park Inclusive? ### What time is check-in at Hotel Casa Tortuga Tulum Cenotes Park Inclusive? ### What time is check-out at Hotel Casa Tortuga Tulum Cenotes Park Inclusive? ### Are there all-inclusive benefits at Hotel Casa Tortuga Tulum Cenotes Park Inclusive? ### Where is Hotel Casa Tortuga Tulum Cenotes Park Inclusive located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hotel Casa Tortuga Tulum Cenotes Park Inclusive Reviews 8.4 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.8 Cleanliness ### 8.8 Amenities ### 8.4 Staff & service ### 8.4 Property conditions & facilities 10 - Excellent 41 8 - Good 11 6 - Okay 6 4 - Poor 2 2 - Terrible 6 ## Reviews ### 10/10 Excellent #### Cesar 26 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful property, great pool, and walkable to the cenotes entrance that was included in your stay. We will absolutely stay there again and very much recommend to everyone to stay there very much. ![](https://a.travel-assets.com/ugc/hotel-reviews/2bd80f1a-c8d9-496d-90ac-3778b979a42e-1745675211309.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/02000840-7b7d-422d-bf7b-333c87f4ae4c-1745675211295.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Cesar Stayed 1 night in Apr 2025 ### 10/10 Excellent #### Gicel 19 Jul 2025 Liked: Cleanliness, amenities, property conditions & facilities This place was 10/10 for us! My family and I were excited about this vacation and to be honest, this place exceeded our expectations. It was affordable, and all of the staff were very nice people! I'd definitely recommend going. We will definitely be back! ![](https://a.travel-assets.com/ugc/hotel-reviews/1963d375-6642-4a6b-bfea-f2caa31b7e69-1752885556701.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/e50dfff7-2079-4026-be9c-3c6d3cbb2f9f-1752885552064.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/b7ea9f4a-10df-471d-9e72-563b2bd0bbff-1752885555808.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Gicel Stayed 3 nights in Jul 2025 ### 10/10 Excellent #### Phillip 7 Jun 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort The room we had was great! It was super big and very clean. The beds were very comfortable. The location is very close to Xel-Ha and just a short drive to Tulum. ##### Phillip Stayed 2 nights in Jun 2025 ### 10/10 Excellent #### Julieta 31 May 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Beautiful, new hotel, tucked in back of Cenotes Park, which visit is included with stay. Marvelous experience. Beautiful pool, very quiet. Near Tulum and many other cenotes and Mayan sites. ##### Julieta Stayed 1 night in May 2025 ### 10/10 Excellent #### Kevin 3 Mar 2024 Liked: Property conditions & facilities The hotel room included free access to Cenotes Park and was very accessible to Xel-Ha and Tulum. Staff was very helpful. The room was large and clean. We enjoyed our stay. ##### Kevin Stayed 2 nights in Mar 2024 ### 2/10 Terrible #### Ashley 17 Oct 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities The room was not clean. When we got there we noticed the sheets and towels had stains. They didn’t replace our towels. The pool was very dirty. We could not swim in it for our entire stay (5 nights). There were lots of misquotes inside our room. It was hard to keep them out. We had trouble locking our door. We had to jingle the handle to turn the key and lock it. There was no safe to keep our personal belongings. We had a hard time reaching the front desk. Had to call our own taxi almost every day. The property had one cafe that sold breakfast, lunch and dinner but limited hours and it was not included in our stay. The cenote park was nice and the activities (cenote tour, ziplining and kayaking) were included in our stay. You do have to pay for the locker and the taco bar and atv’s. It’s about a 5 minute walk from the hotel to the park. No need for a taxi. The property itself seemed pretty safe. There were armed guards at the gate after 5 pm every night. ##### Ashley Stayed 5 nights in Oct 2025 ### 8/10 Good #### Samantha 18 Dec 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I would recommend it for a few nights only. Food options are limited but having free access to the 4 cenotes, zip lining and other features made it amazing and a great value. Would appreciate longer hours for the cafeteria. Good prices and excellent staff. ##### Samantha Stayed 3 nights in Dec 2025 ### 8/10 Good #### Lizbeth Cortes 11 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Our stay at Hotel Casa Tortuga was wonderful. The staff was kind and it's a clean place. ![](https://a.travel-assets.com/ugc/hotel-reviews/a9852ffc-3c83-411c-a0ac-ddc112ce300d-1754871892793.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/aceb6e0e-8c06-4875-9a42-9ca95c16df5b-1754871893405.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/ba56eff3-dae1-413a-9320-e381a00e61ab-1754871893081.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/f6d8c315-6150-4051-ba07-16252c46c297-1754871893404.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Lizbeth Cortes Stayed 8 nights in Aug 2025 ### 2/10 Terrible #### emma 10 Dec 2025 Disliked: Staff & service, amenities, property conditions & facilities Cenotes aren’t natural. There are no places to have dinner. Staff and personnel are unwilling to accommodate the customers. Overall very disappointed in how they handled things that were out of my control. ##### emma Stayed 8 nights in Dec 2025 ### 10/10 Excellent #### Karina Yadira 12 Jul 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excelente ##### Karina Yadira Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Ericka 13 Jul 2023 Liked: Cleanliness, staff & service, property conditions & facilities Beautiful place and the rooms are amazing! ##### Ericka Stayed 3 nights in May 2023 ### 10/10 Excellent #### Roberto 9 Jun 2025 Liked: Cleanliness, amenities, property conditions & facilities Amazing ##### Roberto Stayed 2 nights in Jun 2025 ### 2/10 Terrible #### Sunil 18 Aug 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Please don’t book this hotel I have the hotel but when I go to the room back door doesn’t lock I mention to the office the says 15 minutes he fixed after 10 minutes later he says I can’t fixed I ask him refund he don’t want to do that and he told me upgrade better room extra money he charged me $75 and I go the another room . The bedroom window is not lock night time nobody on the office you can’t contact them and very scary I left the hotel and call taxi and and I left the room I wasted my money time he should refund horrible place Expedia and other booking services please remove from website to this hotel ##### Sunil Stayed 2 nights in Aug 2025 ### 6/10 Okay #### Monica 5 Jul 2024 Disliked: Property conditions & facilities Restaurant closed at 5pm, nothing else in area. The Baalman Restaurant requires reservation. Went to sleep hungry , when we were back from their atv tour the stores were closed. We didnt have a rental or transportation. ##### Monica Stayed 2 nights in Jul 2024 ### 6/10 Okay #### Verified traveller 13 Jan 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities \-The close proximity to the cenotes was great and they include access to one Cenote and they give a discount for the 4 Cenote tour. The price of the hotel for the area is good especially when your friends are getting married at dreams tulum which costs 400$ USD/night. —The dogs barking all night is the main problem (loud barking dogs all night long)and also being so far from town. -You can stand on the side of the road and flag down a collictivo (shuttle van) for 25$ Mexican. If you take taxis in this area they will cost you around 300-500$ MXN that is very expensive. ##### Verified traveller Stayed 2 nights in Jan 2020 ### 2/10 Terrible #### Kendra 15 Jul 2025 Liked: Cleanliness Disliked: Staff & service, property conditions & facilities, room comfort #### Beautiful Concept but Not Ready for Guests We really wanted to love Hotel Casa Tortuga—but our experience was disappointing. Our taxi driver had trouble finding it and had to stop to ask for directions. When we arrived, reception was closed. We had to call a number posted outside and wait while getting eaten alive by mosquitoes. When someone finally arrived, he didn’t speak English, though he did call someone who could help over the phone, which we appreciated. He took us to our room, which was unbearably hot. We turned on the AC and went to grab dinner. We were told the restaurant around the corner served until 7, but when we arrived at 6:35, they said the kitchen was already closed. We returned to a still hot room—hungry, sweating, and covered in mosquito bites. At that point, we decided to find another place to stay. Thankfully, the English speaker was responsive via WhatsApp and helped us get a taxi. We didn’t even mind losing the money on the hotel and taxi—we were just relieved to leave. With better communication and guest care, this place could be a great stay. But for now, it’s not a place I’d recommend. ![](https://a.travel-assets.com/ugc/hotel-reviews/bf43699d-00ee-49fb-88c4-4300a5392326-1752606306963.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/ab64bb3f-cf31-498b-89ac-16ddf2c0431d-1752606313204.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/d30b07a7-07b4-4078-8b7e-7c09ef92e243-1752606314440.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/a08f8acb-7742-4d65-93ea-be1f094dbacf-1752606309521.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Kendra Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Katharine 15 Jan 2026 gracias. ##### Katharine Stayed 1 night in Nov 2025 ### 10/10 Excellent #### Katharine 15 Jan 2026 gracias. ##### Katharine Stayed 14 nights in Nov 2025 ### 10/10 Excellent #### valeria de la 13 Dec 2025 Liked: Cleanliness, property conditions & facilities Todo bien solo falta un restaurante o algo para poder desayunar en el sitio ##### valeria de la Stayed 4 nights in Dec 2025 ### 10/10 Excellent #### Jesús roberto 28 Oct 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Excelente habitación ##### Jesús roberto Stayed 1 night in Oct 2025 ### 10/10 Excellent #### Ana Itzel 27 Sept 2025 Liked: Cleanliness, property conditions & facilities Muy bonito ##### Ana Itzel Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Francisco 27 Aug 2025 Liked: Cleanliness, amenities, property conditions & facilities Muy buena la experience ##### Francisco Stayed 1 night in Aug 2025 ### 10/10 Excellent #### LeChat 25 Aug 2025 Liked: Cleanliness, staff & service, property conditions & facilities Leí diferentes opiniones,pero en lo personal el hotel fue bueno, no es muy moderno,pero para mi fue muy comodo junto con su alberca. Pero los cenotes me encantaron,ignoro porque dicen que parece un balneario, será por la cantidad de gente que va, pero tienen mucho personal que esta cuidando los cenotes y eso me gusta. Lo que pueden hacer es llegar desde que abren y disfrutar desde temprano. ![](https://a.travel-assets.com/ugc/hotel-reviews/3e30792e-7576-46f2-be32-c3a9ea905129-1756158511348.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Cenote Dorca](https://a.travel-assets.com/ugc/hotel-reviews/b21f1b7e-5d7e-4626-9d76-0a480488dbd6-1756158511232.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/a37f32c8-f753-470d-b5ae-e31ed060621f-1756158510585.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/926f998b-716a-43c1-8c32-6c3fd055ae27-1756158511428.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### LeChat Stayed 3 nights in Aug 2025 ### 10/10 Excellent #### dolores 15 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Un lugar fantástico,,volvería a hospedarme ahí está a unos kilómetro de Tulum,personal amable muy buen servicio ![](https://a.travel-assets.com/ugc/hotel-reviews/0cdeba0a-c260-4a1d-9420-f1fefb51d961-1755301761952.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/57923966-cc6f-4a2b-9d94-63fa9ad4df44-1755301761815.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/3562c6d1-257d-4c4e-9008-a75c642c445a-1755301761965.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/01b302eb-5aeb-44b6-bcda-033a8c21c7cf-1755301761907.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### dolores Stayed 2 nights in Aug 2025 ### 8/10 Good #### LUZ ELENA 26 Jul 2025 Liked: Cleanliness, staff & service, amenities El Sky no estaba pagado jejeje y la regadera no dispensaba el agua caliente constantemente solo duraba intérnalos de 2 a 3 minutos todo lo demás recorrido en cenotes 10 de 10 guías el agua etc, muy espectacular los señores y cuevas subterráneas. ##### LUZ ELENA Stayed 2 nights in Jul 2025 ## Expedia's Latest Trends ### Hotels > [Barcelo Maya Grand](https://www.expedia.co.uk/Xpu-Ha-Hotels-Barcelo-Maya-Grand-Resort.h36196998.Hotel-Information) > > [Dreams Jade Resort & Spa - 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