Title: Hotel Casa Tortuga Tulum Cenotes Park Inclusive Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Casa Tortuga Tulum Cenotes Park Inclusive Hotel with 2 restaurants, 8-minute walk to Cenote Tortugas ![Ecotours](https://images.trvl-media.com/lodging/40000000/40000000/39996200/39996156/e2561da5.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Deluxe Suite | 1 bedroom, blackout curtains, free WiFi, bed sheets](https://images.trvl-media.com/lodging/40000000/40000000/39996200/39996156/157f0394.jpg?impolicy=resizecrop&rw=297&ra=fit) ![2 outdoor pools, open 9:00 AM to 10:00 PM, pool loungers](https://images.trvl-media.com/lodging/40000000/40000000/39996200/39996156/2d6e9bf6.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Balcony](https://images.trvl-media.com/lodging/40000000/40000000/39996200/39996156/16258936.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Superior Quadruple Room, 2 Double Beds | 1 bedroom, blackout curtains, free WiFi, bed sheets](https://images.trvl-media.com/lodging/40000000/40000000/39996200/39996156/abdcb627.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Casa Tortuga Tulum Cenotes Park Inclusive sits near Tulum National Park, where nature beckons. Guests can join kayaking trips and ecotours during the day, then unwind in the outdoor pool with its lazy river or take a peaceful stroll through the garden. VIP Access 8.6 Excellent ## Popular amenities - Bar - All-inclusive - Pool - Breakfast available - Parking included - Air conditioning VIP Access ### Get more when you're a member - Save 15% or more on select VIP Access properties when you reach Silver tier or above - Experience top-rated quality and exceptional service - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available [Learn more](https://www.expedia.co.uk/lp/b/vipaccess) ## Room options ### Check availability for these dates Tonight [Oct 29 - Oct 30](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-29&endDate=2025-10-30&selected=39996156&PinnedHotelID=39996156&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-29&endDate=2025-10-30&selected=39996156&PinnedHotelID=39996156&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct 30 - Oct 31](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-30&endDate=2025-10-31&selected=39996156&PinnedHotelID=39996156&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-30&endDate=2025-10-31&selected=39996156&PinnedHotelID=39996156&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct 31 - Nov 2](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=39996156&PinnedHotelID=39996156&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=39996156&PinnedHotelID=39996156&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov 7 - Nov 9](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=39996156&PinnedHotelID=39996156&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=39996156&PinnedHotelID=39996156&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 6 of 6 rooms ![Deluxe Double Room - Adults only | 1 bedroom, blackout curtains, free WiFi, bed sheets](https://images.trvl-media.com/lodging/40000000/40000000/39996200/39996156/46a7f375.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room - Adults only ### Highlights Air conditioning Mini-fridge Plasma TV Separate bedroom Blackout curtains Ceiling fan Private bathroom Digital channels - 269 sq ft - Sleeps 2 - 1 King Bed ![Basic Studio | 1 bedroom, blackout curtains, free WiFi, bed sheets](https://images.trvl-media.com/lodging/40000000/40000000/39996200/39996156/d818cdfe.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Basic Studio 8.0 Very good 2 reviews ### Highlights Air conditioning Kitchenette Mini-fridge Plasma TV Separate bedroom Blackout curtains Ceiling fan Private bathroom - Sleeps 2 - 1 King Bed ![Superior Quadruple Room, 2 Double Beds | 1 bedroom, blackout curtains, free WiFi, bed sheets](https://images.trvl-media.com/lodging/40000000/40000000/39996200/39996156/f469d00f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Quadruple Room, 2 Double Beds 10.0 Exceptional 1 review ### Highlights Air conditioning Mini-fridge Plasma TV Separate bedroom Blackout curtains Ceiling fan Private bathroom Digital channels - Sleeps 4 - 2 Double Beds ![1 bedroom, blackout curtains, free WiFi, bed sheets](https://images.trvl-media.com/lodging/40000000/40000000/39996200/39996156/45b6103a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Double Room, 1 King Bed ### Highlights Air conditioning Mini-fridge Plasma TV Separate bedroom Blackout curtains Ceiling fan Private bathroom Digital channels - Sleeps 2 - 1 King Bed ![Comfort Suite | 1 bedroom, blackout curtains, free WiFi, bed sheets](https://images.trvl-media.com/lodging/40000000/40000000/39996200/39996156/3e7b05eb.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Comfort Suite ### Highlights Air conditioning Mini-fridge Dining table Plasma TV Blackout curtains Ceiling fan Separate bedroom Private bathroom - 1 bedroom - Sleeps 3 - 1 King Bed and 1 Single Sofa Bed ![Deluxe Suite | 1 bedroom, blackout curtains, free WiFi, bed sheets](https://images.trvl-media.com/lodging/40000000/40000000/39996200/39996156/b3101267.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Suite ### Highlights Air conditioning Mini-fridge Dining table Plasma TV Blackout curtains Ceiling fan Separate bedroom Private bathroom - 2 bedrooms - Sleeps 6 - 1 King Bed, 2 Double Beds and 1 Single Sofa Bed ## You may also like Ad ![Exterior](https://images.trvl-media.com/lodging/11000000/10490000/10489600/10489505/e9e3a64f.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Secrets Akumal Riviera Maya - 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More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FTulum-Hotels-Cenote-Casa-Tortuga-Tulum.h39996156.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FTulum-Hotels-Cenote-Casa-Tortuga-Tulum.h39996156.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.28268%2C-87.39014&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=HvG1y0u6JEEeZFjk8TdKsK8pFHA=) Carretera Federal Playa del Carmen, Tulum, Tulum, QROO, 77780 #### What's nearby - Tulum National Park - 3 min drive - 2.0 miles - Cenote Manatí - 5 min drive - 2.7 miles - Soliman Bay - 6 min drive - 2.7 miles - Xel-Há Park - 6 min drive - 4.7 miles - Tulum Mayan Ruins - 9 min drive - 7.0 miles #### Getting around - Tulum Intl. Airport (TQO) - 57 min drive #### Restaurants - ‪Xula Vista Restaurant - ‬8 min drive - ‪Chula Vista - ‬8 min drive - ‪World Cafe - ‬5 min drive - ‪Seaside Grill - ‬5 min drive - ‪La Cocina Del Pueblo - ‬8 min drive ## About this property ### Hotel Casa Tortuga Tulum Cenotes Park Inclusive Hotel near Tulum National Park Located close to Cenote Tortugas, Hotel Casa Tortuga Tulum Cenotes Park Inclusive provides a terrace, 2 coffee shops/cafes and a garden. Adventurous travellers may like the ecotours at this hotel. Enjoy a meal at the two on-site restaurants. Stay connected with free in-room WiFi, and guests can find other amenities, such as an outdoor entertainment area and a bar. Other perks include: - 2 outdoor pools, along with sunloungers - Free self-parking - Cooked-to-order breakfast (surcharge), smoke-free property and tour/ticket information Room features All guest rooms at Hotel Casa Tortuga Tulum Cenotes Park Inclusive feature comforts, such as air conditioning, in addition to Extra amenities include: - Showers and shampoo - 60-cm plasma TVs with digital channels - Wardrobes/cupboards, mini fridges and ceiling fans ### All-inclusive details All-inclusive room rates at Hotel Casa Tortuga Tulum Cenotes Park Inclusive are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply). ## Similar properties ![Exterior](https://images.trvl-media.com/lodging/59000000/58190000/58187100/58187077/ac8324ab.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Naala Tulum Zama - Pool - Free WiFi - Restaurant - Air conditioning 9.0 Wonderful 631 reviews £36 includes taxes & fees 30 Oct - 31 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-30&endDate=2025-10-31&selected=58187077&PinnedHotelID=58187077&HadPinnedHotel=true®ionId=-1&adults=2) ![2 outdoor pools, open 9:00 AM to 9:00 PM, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/112000000/111920000/111918700/111918641/b3c3466b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Wyndham Tulum Tulum - Pool - Kids pool - Parking included - Free WiFi 9.2 Wonderful 87 reviews £63 includes taxes & fees 30 Oct - 31 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-30&endDate=2025-10-31&selected=111918641&PinnedHotelID=111918641&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/114000000/113250000/113245100/113245073/70808e99.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Mía Tulum Beachfront Resort - 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22 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-21&endDate=2025-11-22&selected=78771341&PinnedHotelID=78771341&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/45000000/44040000/44035300/44035250/c338811c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Copal Tulum Hotel Zama - Pool - Spa - Parking included - Free WiFi 8.6 Excellent 1,005 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-12&endDate=2025-11-13&selected=44035250&PinnedHotelID=44035250&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/62000000/61580000/61573700/61573622/a46d3775.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Kimpton Aluna Tulum by IHG Zama - Pool - Spa - Pet-friendly - Parking included 9.0 Wonderful 288 reviews £104 includes taxes & fees 14 Nov - 15 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-14&endDate=2025-11-15&selected=61573622&PinnedHotelID=61573622&HadPinnedHotel=true®ionId=-1&adults=2) ![Fusion cuisine](https://images.trvl-media.com/lodging/17000000/16520000/16516900/16516809/0beb020f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### O Tulum - Adults Only Tulum - Pool - Free WiFi - Restaurant - Air conditioning 8.8 Excellent 566 reviews £42 includes taxes & fees 1 Nov - 2 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-01&endDate=2025-11-02&selected=16516809&PinnedHotelID=16516809&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Free uncovered self parking on site ### Food and drink - Daily cooked-to-order breakfast available 9:00 AM to 1:00 PM for a fee: MXN 350 for adults and MXN 350 for children - 2 coffee shops/cafes - 2 restaurants - A bar/lounge ### Things to do - 2 outdoor pools - Ecotours ### Family friendly - 2 outdoor pools - Mini-fridge ### Conveniences - Limited-hour front desk ### Guest services - Housekeeping (once per stay) - Tour and ticket assistance ### Outdoors - Garden - Outdoor entertainment area - Picnic area - Pool loungers - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Upper floors accessible by stairs only ### More - Humane treatment of captive wild animals - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes ### Bathroom - Hair dryer (on request) - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Entertainment - 60-cm plasma TV with digital channels ### Food and drink - Mini-fridge ### More - Air conditioning - Ceiling fan - Window screens ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: midnight Contactless check-in and check-out are available Late check-in subject to availability Minimum check-in age - 20 ### Check-out Check-out before 11:00 AM Contactless check-out ### Special check-in instructions The front desk is open daily from 9:00 AM - 11:00 PM Front desk staffed during limited hours If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation ### Access methods Front desk (limited hours) ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome 1 child can stay for free if using existing beds when occupying the parent or guardian's room ### Payment types at the property ## Important information ### Optional extras - Fee for cooked-to-order breakfast: from approximately MXN 350 for adults and from MXN 350 for children The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Minimum Spring Break check-in age is 20 years old. This property accepts credit cards, debit cards and cash Cashless transactions are available Safety features at this property include a fire extinguisher, a security system and a first aid kit This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts Pool access available from 9:00 AM to 10:00 PM Only registered guests are allowed in the guestrooms No pets and no service animals are allowed at this property ### Property is also known as Cenote Casa Tortuga Tulum Hotel Casa Tortuga Tulum Cenotes Park Inclusive Hotel Hotel Casa Tortuga Tulum Cenotes Park Inclusive Tulum Hotel Casa Tortuga Tulum Cenotes Park Inclusive Hotel Tulum ## Frequently asked questions ### Does Hotel Casa Tortuga Tulum Cenotes Park Inclusive have a pool? > Yes, this property has 2 outdoor pools. Pool access is from 9:00 AM to 10:00 PM. ### Is Hotel Casa Tortuga Tulum Cenotes Park Inclusive pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Hotel Casa Tortuga Tulum Cenotes Park Inclusive? > Self-parking is free at this property. ### What time is check-in at Hotel Casa Tortuga Tulum Cenotes Park Inclusive? > Check-in start time: 3:00 PM; check-in end time: midnight. Late check-in is available during limited hours. ### What time is check-out at Hotel Casa Tortuga Tulum Cenotes Park Inclusive? > Checkout is at 11:00 AM. ### Are there all-inclusive benefits at Hotel Casa Tortuga Tulum Cenotes Park Inclusive? > Some rate plans available at this property are all-inclusive. ### Where is Hotel Casa Tortuga Tulum Cenotes Park Inclusive located? > Situated in Tulum, this hotel is 0.4 mi (0.7 km) from Cenote Tortugas and 3.1 mi (5 km) from Tulum National Park. Xel-Há Park and Tulum Mayan Ruins are also within 9 mi (15 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hotel Casa Tortuga Tulum Cenotes Park Inclusive Reviews 8.6 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 33 8 - Good 9 6 - Okay 6 4 - Poor 2 2 - Terrible 4 ### 8.8/10 Cleanliness ### 8.4/10 Staff & service ### 9.0/10 Amenities ### 8.6/10 Property conditions & facilities ### 9.2/10 Eco-friendliness ### 8/10 Good #### Lizbeth Cortes 11 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Our stay at Hotel Casa Tortuga was wonderful. The staff was kind and it's a clean place. ![](https://a.travel-assets.com/ugc/hotel-reviews/a9852ffc-3c83-411c-a0ac-ddc112ce300d-1754871892793.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/aceb6e0e-8c06-4875-9a42-9ca95c16df5b-1754871893405.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/ba56eff3-dae1-413a-9320-e381a00e61ab-1754871893081.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/f6d8c315-6150-4051-ba07-16252c46c297-1754871893404.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Lizbeth Cortes Stayed 8 nights in Aug 2025 ### 10/10 Excellent #### Gicel 19 Jul 2025 Liked: Cleanliness, amenities, property conditions & facilities This place was 10/10 for us! My family and I were excited about this vacation and to be honest, this place exceeded our expectations. It was affordable, and all of the staff were very nice people! I'd definitely recommend going. We will definitely be back! ![](https://a.travel-assets.com/ugc/hotel-reviews/1963d375-6642-4a6b-bfea-f2caa31b7e69-1752885556701.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/e50dfff7-2079-4026-be9c-3c6d3cbb2f9f-1752885552064.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/b7ea9f4a-10df-471d-9e72-563b2bd0bbff-1752885555808.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Gicel Stayed 3 nights in Jul 2025 ### 10/10 Excellent #### Karina Yadira 12 Jul 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excelente ##### Karina Yadira Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Phillip 7 Jun 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort The room we had was great! It was super big and very clean. The beds were very comfortable. The location is very close to Xel-Ha and just a short drive to Tulum. ##### Phillip Stayed 2 nights in Jun 2025 ### 10/10 Excellent #### Julieta 31 May 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Beautiful, new hotel, tucked in back of Cenotes Park, which visit is included with stay. Marvelous experience. Beautiful pool, very quiet. Near Tulum and many other cenotes and Mayan sites. ##### Julieta Stayed 1 night in May 2025 ### 10/10 Excellent #### Roberto 9 Jun 2025 Liked: Cleanliness, amenities, property conditions & facilities Amazing ##### Roberto Stayed 2 nights in Jun 2025 ### 2/10 Terrible #### Ashley 17 Oct 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities The room was not clean. When we got there we noticed the sheets and towels had stains. They didn’t replace our towels. The pool was very dirty. We could not swim in it for our entire stay (5 nights). There were lots of misquotes inside our room. It was hard to keep them out. We had trouble locking our door. We had to jingle the handle to turn the key and lock it. There was no safe to keep our personal belongings. We had a hard time reaching the front desk. Had to call our own taxi almost every day. The property had one cafe that sold breakfast, lunch and dinner but limited hours and it was not included in our stay. The cenote park was nice and the activities (cenote tour, ziplining and kayaking) were included in our stay. You do have to pay for the locker and the taco bar and atv’s. It’s about a 5 minute walk from the hotel to the park. No need for a taxi. The property itself seemed pretty safe. There were armed guards at the gate after 5 pm every night. ##### Ashley Stayed 5 nights in Oct 2025 ### 10/10 Excellent #### Kevin 3 Mar 2024 Liked: Property conditions & facilities The hotel room included free access to Cenotes Park and was very accessible to Xel-Ha and Tulum. Staff was very helpful. The room was large and clean. We enjoyed our stay. ##### Kevin Stayed 2 nights in Mar 2024 ### 2/10 Terrible #### Sunil 18 Aug 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Please don’t book this hotel I have the hotel but when I go to the room back door doesn’t lock I mention to the office the says 15 minutes he fixed after 10 minutes later he says I can’t fixed I ask him refund he don’t want to do that and he told me upgrade better room extra money he charged me $75 and I go the another room . The bedroom window is not lock night time nobody on the office you can’t contact them and very scary I left the hotel and call taxi and and I left the room I wasted my money time he should refund horrible place Expedia and other booking services please remove from website to this hotel ##### Sunil Stayed 2 nights in Aug 2025 ### 6/10 Okay #### Monica 5 Jul 2024 Disliked: Property conditions & facilities Restaurant closed at 5pm, nothing else in area. The Baalman Restaurant requires reservation. Went to sleep hungry , when we were back from their atv tour the stores were closed. We didnt have a rental or transportation. ##### Monica Stayed 2 nights in Jul 2024 ### 2/10 Terrible #### Kendra 15 Jul 2025 Liked: Cleanliness Disliked: Staff & service, property conditions & facilities, room comfort #### Beautiful Concept but Not Ready for Guests We really wanted to love Hotel Casa Tortuga—but our experience was disappointing. Our taxi driver had trouble finding it and had to stop to ask for directions. When we arrived, reception was closed. We had to call a number posted outside and wait while getting eaten alive by mosquitoes. When someone finally arrived, he didn’t speak English, though he did call someone who could help over the phone, which we appreciated. He took us to our room, which was unbearably hot. We turned on the AC and went to grab dinner. We were told the restaurant around the corner served until 7, but when we arrived at 6:35, they said the kitchen was already closed. We returned to a still hot room—hungry, sweating, and covered in mosquito bites. At that point, we decided to find another place to stay. Thankfully, the English speaker was responsive via WhatsApp and helped us get a taxi. We didn’t even mind losing the money on the hotel and taxi—we were just relieved to leave. With better communication and guest care, this place could be a great stay. But for now, it’s not a place I’d recommend. ![](https://a.travel-assets.com/ugc/hotel-reviews/bf43699d-00ee-49fb-88c4-4300a5392326-1752606306963.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/ab64bb3f-cf31-498b-89ac-16ddf2c0431d-1752606313204.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/d30b07a7-07b4-4078-8b7e-7c09ef92e243-1752606314440.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/a08f8acb-7742-4d65-93ea-be1f094dbacf-1752606309521.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Kendra Stayed 1 night in Jul 2025 ### 6/10 Okay #### Verified traveller 13 Jan 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities \-The close proximity to the cenotes was great and they include access to one Cenote and they give a discount for the 4 Cenote tour. The price of the hotel for the area is good especially when your friends are getting married at dreams tulum which costs 400$ USD/night. —The dogs barking all night is the main problem (loud barking dogs all night long)and also being so far from town. -You can stand on the side of the road and flag down a collictivo (shuttle van) for 25$ Mexican. If you take taxis in this area they will cost you around 300-500$ MXN that is very expensive. ##### Verified traveller Stayed 2 nights in Jan 2020 ### 10/10 Excellent #### Ana Itzel 27 Sept 2025 Liked: Cleanliness, property conditions & facilities Muy bonito ##### Ana Itzel Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Francisco 27 Aug 2025 Liked: Cleanliness, amenities, property conditions & facilities Muy buena la experience ##### Francisco Stayed 1 night in Aug 2025 ### 10/10 Excellent #### LeChat 25 Aug 2025 Liked: Cleanliness, staff & service, property conditions & facilities Leí diferentes opiniones,pero en lo personal el hotel fue bueno, no es muy moderno,pero para mi fue muy comodo junto con su alberca. Pero los cenotes me encantaron,ignoro porque dicen que parece un balneario, será por la cantidad de gente que va, pero tienen mucho personal que esta cuidando los cenotes y eso me gusta. Lo que pueden hacer es llegar desde que abren y disfrutar desde temprano. ![](https://a.travel-assets.com/ugc/hotel-reviews/3e30792e-7576-46f2-be32-c3a9ea905129-1756158511348.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Cenote Dorca](https://a.travel-assets.com/ugc/hotel-reviews/b21f1b7e-5d7e-4626-9d76-0a480488dbd6-1756158511232.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/a37f32c8-f753-470d-b5ae-e31ed060621f-1756158510585.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/926f998b-716a-43c1-8c32-6c3fd055ae27-1756158511428.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### LeChat Stayed 3 nights in Aug 2025 ### 10/10 Excellent #### dolores 15 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Un lugar fantástico,,volvería a hospedarme ahí está a unos kilómetro de Tulum,personal amable muy buen servicio ![](https://a.travel-assets.com/ugc/hotel-reviews/0cdeba0a-c260-4a1d-9420-f1fefb51d961-1755301761952.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/57923966-cc6f-4a2b-9d94-63fa9ad4df44-1755301761815.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/3562c6d1-257d-4c4e-9008-a75c642c445a-1755301761965.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/01b302eb-5aeb-44b6-bcda-033a8c21c7cf-1755301761907.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### dolores Stayed 2 nights in Aug 2025 ### 6/10 Okay #### Marilyn 29 Jul 2025 ##### Marilyn Stayed 1 night in Jul 2025 ### 8/10 Good #### LUZ ELENA 26 Jul 2025 Liked: Cleanliness, staff & service, amenities El Sky no estaba pagado jejeje y la regadera no dispensaba el agua caliente constantemente solo duraba intérnalos de 2 a 3 minutos todo lo demás recorrido en cenotes 10 de 10 guías el agua etc, muy espectacular los señores y cuevas subterráneas. ##### LUZ ELENA Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### Alejandra 21 Jul 2025 ##### Alejandra Stayed 1 night in Jul 2025 ### 10/10 Excellent #### ROBERTO VALENCIA 16 Jul 2025 Liked: Cleanliness, amenities, property conditions & facilities EL SERVICIO Y LA SEGURIDAD DEL LUGAR, AMABLES Y ATENTOS. ##### ROBERTO VALENCIA Stayed 3 nights in Jun 2025 ### 10/10 Excellent #### Perla 16 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Perla Stayed 1 night in Jul 2025 ### 8/10 Good #### Raul 9 Jul 2025 ##### Raul Stayed 2 nights in Apr 2025 ### 10/10 Excellent #### Brianna 1 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Brianna Stayed 4 nights in Jun 2025 ### 6/10 Okay #### Alejandro 26 May 2025 ##### Alejandro Stayed 1 night in May 2025 ### 10/10 Excellent #### José Antonio 23 May 2025 Liked: Cleanliness, amenities, property conditions & facilities Hermoso departamento y súper limpio sin duda volvería ahí solo como recomendación pondría parrillas para poder cocinar. La alberca increíble me encantó. ##### José Antonio Stayed 1 night in May 2025 ## Expedia's Latest Trends ### Hotels > [Ocean Coral & Turquesa All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Ocean-Coral-Turquesa-All-Inclusive.h1823032.Hotel-Information) > > [Dreams Aventuras Riviera Maya - All Inclusive](https://www.expedia.co.uk/Puerto-Aventuras-Hotels-Dreams-Aventuras-Riviera-Maya-All-Inclusive.h659684.Hotel-Information) > > [Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino](https://www.expedia.co.uk/Cancun-Hotels-Royalton-Riviera-Cancun-Resort-Spa-All-Inclusive.h8655945.Hotel-Information) > > [Moon Palace The Grand Cancun - All-inclusive](https://www.expedia.co.uk/Cancun-Hotels-The-Grand-At-Moon-Palace-All-Inclusive.h15194504.Hotel-Information) > > [Ocean Riviera Paradise All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Ocean-Riviera-Paradise-All-Inclusive.h15099903.Hotel-Information) > > [Majestic Elegance Costa Mujeres – All Inclusive](https://www.expedia.co.uk/Costa-Mujeres-Hotels-Majestic-Elegance-Costa-Mujeres-All-Inclusive.h33884103.Hotel-Information) > > [Bahia Principe Luxury Akumal - 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