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"My stay at the hotel was genuinely pleasant. Check‑in was straightforward and quick, the room was lovely and very clean, and the staff were super friendly throughout. The onsite private secured parking was also a plus."

"I was travelling for exhibition at the NEC and I decided to stay at the Crown Plaza very last minute . the property was excellent. Staff …amazing as they helped us with parking as well as the booking . we really enjoyed breakfast was the spread the spread was amazing. I had an excellency stay and I recommended to my friends and family and I’ll come back again if possible."

"Stayed 2 nights for an exhibition. Everything was as expected and recommended"

"Really nice staff. Was a little tired in some places but otherwise a lovely stay with good facilities"

"Private room was very mouldy and paint peeling off the walls. The bathroom window didn't open so the mould smell stank out the room. All the power outlets in the room would often spark and cut out, when only trying to use one outlet. Radiator didn't work. "

"Good sized room with immaculate, bright bathroom and 2 very comfortable double beds. Shower was high pressure and nice and hot."

"Good breakfast"

"The hotel is in good location easily accessible to the local train station and buses and close to one of the biggest shopping centre In Birmingham. Staff's are very friendly and helpful. One thing I don't like the hotel name at first I wasn't sure to book or not to book. The hotel is environmentally friendly."

"Clean and tidy, hotel rooms and pool area a little bit dated, Wouldn’t say it Was quite 4 * but certainly a pleasant stay and buffet breakfast for £14 was really nice reasonable amount of options and porridge we pre ordered came full to the brim and was delicious. Quite old fashioned almost like being in a time warp, but all in all a nice pleasant stay, pool was nice and quiet when we went and food was decent, bar area not too bad, good value for money, with being so close to the airport, which you can actually walk to from the hotel as well, so nice bonus."