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The hotel and accommodations were beautiful. The staff in the restaurant/bar were slow and unhelpful. It took 20mins for someone to come to our table to even ask for water. Then the waitress never came back to check on our food and had trouble understanding what we were ordering as if we were ordering ...
Very good value. Only stayed one night as had an appointment in London. Good size room on ground floor and very quiet. Breakfast very good and helpful staff- nothing was too much trouble. Would definitely stay again if visiting London.
Great check-in, no fuss. Clean & Comfortable Room. Air-Con really disappointing . . . . it seemed like only the fan was working and therefore much too hot.
We had a lovely weekend, staff great, especially Heather on reception. Fantastic breakfast, clean comfortable room (superior) in the courtyard end so nice and quiet. Not in the Towers as we expected because of the Expedia picture but not too disappointed. The Towers and Chapel are worth a visit and ...
I came for a course that took place in the hotel. I was given a very far and old room with no light above the sink. I asked 3 times to change the light bold on two consecutive days but it has not been fixed. On my last night (out of 4 nights) I was finally moved to a much newer and improved room ...
King sized beds were very comfortable. As a vegetarian I enjoyed the breakfast. Close to airport, near a tube station. Staff were nuce.
Hotel has a very small room . Was offered two single bed for me and my wife but we insisted a single bed We booked this room seats 5 months before and still we had to go through it Room was posh but to small even for two Staff were nice facilities excellent
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