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Reviews of Dolphin Hotel

3 out of 5
Dolphin Hotel
High Street, Wincanton, England

Reviews

7.4

Good

Rating 10 - Excellent. 22 out of 116 reviews" "
Rating 8 - Good. 59 out of 116 reviews" "
Rating 6 - Okay. 18 out of 116 reviews" "
Rating 4 - Poor. 8 out of 116 reviews" "
Rating 2 - Terrible. 9 out of 116 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

8.4/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Ajay

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Hayley

Liked: Staff & service, property conditions & facilities
Stop over for long journey home from Cornwall, stayed in a family room - 1 adult & 2 kids but given 1single & 1double. Was ok but not ideal. Room was dusty & in need of good clean under beds & behind furniture, hanging cobwebs. The shower door was hanging off although could still use. Decor very drab which added to dated feel of the room. Whilst the beds were comfy the pillows were flat. Lots of tea & coffee supplied, great tv with choices for kids. Had an evening meal, food was great although had to move as from garden as the language from younger drinkers was a shocker and the kids felt v uncomfortable hearing it. Not really an issue with the owners but a local pub with a young crowd so something to be mindful of if travelling with kids. Overall we enjoyed our stay, owners were lovely as was the food, and ok value for money.
Stayed 1 night in Jun 2023

8/10 Good

Konstantina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

8/10 Good

K

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay
Friendly and helpful staff, and allowed us an early check in to the room early as we were going to a wedding. Room was rather small and only had a skylight, no "proper" window but we didn't spend much time in the room. Small shower room, but the shower itself was great. Good breakfast.
Stayed 1 night in Mar 2023

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023

10/10 Excellent

alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely place very friendly and helpful staff eould definitely recommend
Stayed 1 night in Dec 2022

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warm welcome
Hotel staff couldn’t have been friendlier or more helpful
Stayed 1 night in Sep 2022

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Room was a little small, but it was adequate for the first be night stay. Generally clean but nothing too special. Would go back. Pub meal was excellent. We had the steak and can thoroughly recommend it!
Stayed 1 night in Sep 2022

2/10 Terrible

Sam

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
Avoid
Shower point blank did not even turn on in my room, pillows were basically empty pillow cases and the mattress so thin I could feel each individual slat of timber through the mattress, worst spent 65 pounds of my life.
Stayed 1 night in Jun 2022

10/10 Excellent

Geraldine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely quaint old coaching inn, rooms where clean and tidy, staff very obliging, could of had a more varied evening menu, but wasn’t a problem.
Stayed 1 night in Jun 2022

8/10 Good

I

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A comfortable place to stay, clean, tidy with friendly service and a good hearty breakfast
Stayed 1 night in Apr 2022

10/10 Excellent

Oliver

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quirky old building, tho on good repair. Staff very friendly, engaging and helpful. No hot water from the sink tap.
Stayed 1 night in Mar 2022

4/10 Poor

Roumilla

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

8/10 Good

Paul

Stayed 1 night in Mar 2022

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room, comfortable bed. Good breakfast.
Stayed 1 night in Sep 2021

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2021

10/10 Excellent

G

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Proper Hotel
Great friendly staff. Very welcoming and nothing too much trouble. Good wholesome food at a very reasonable price. Good wi-fi easy parking outside after 5pm
Stayed 1 night in May 2021

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2020

8/10 Good

David, Solihull

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great welcome, staff very friendly large comfortable room, nice and clean. Pub wasn’t doing food on Sunday.evening but said we could get a takeaway and eat in the pub. Although we eat at the Nog Inn just down the road. The breakfast the next morning was superb
Stayed 1 night in Oct 2020

8/10 Good

k

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2020

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just a good basic stay, with tasty pub food
Very clean, tidy & well presented room. The bathroom maybe a little bit dated, but clean and everything worked well. Lots of hot water, which is always a great thing! The pub areas are well-used and busy, a typical busy pub atmosphere. The food is hearty, well prepared and tasty, and the beer well-kept. Excellent buffet breakfast with delicious bacon, sausages and choice of healthier options if you preferred. The staff, I couldn't praise enough for their friendly helpfulness. The Dolphin isn't the most modern, or the best equipped hotel, but it is clean, friendly and offers good food. I enjoyed my stay very much and will definitely stay again if I'm in the area.
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely old inn with friendly staff and good food. Comfortable beds and breakfast was really good, nothing was too much trouble. We will definitely visit and stay again.
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place in a quite village Staff is amaizing Breakfast is great Would stay again
Stayed 4 nights in Nov 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff ,clean room ,comfy bed . And a very nice breakfast ,decent sausage and bacon. It was all self-service ,but ideal for what we needed .pleasant stay 😁
Stayed 1 night in Sep 2019

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Disliked: Cleanliness
The Dolphin Hotel-was dirty! We left! We did not get the room we booked as apparantly they don’t have rooms with 2 double beds as asvertised!
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Too noisy and could be cleaner... Food was good though.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing it was all good just what we were hoping for.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Stayed 1 night in May 2019

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Prompt and friendly when I arrived. The room was large and comfortable. Good selection of teas and coffee in the room. As usual, the shower was sufficient. Good Wifi signal. Plenty of parking space in the car park. Breakfast is buffet style; cereals and cooked, plus some fruit. My room overlooked the courtyard but it was very quiet.
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room had been left unattended, with window 4 inches open (it was only 3degrees outside) the radiator was off. They refused outright to provide a better room. All bedding was cold and I had to sleep with my coat on the bed for extra warmth. It took over 90 minutes to get comfy. The room is above a small courtyard, where there is a yellow floodlight. This sends a significant amount of light pollution, so whilst a blind was provided, I had to establish a makeshift blind to reduce the light coming in the room. The hotel shows many signs of inadequate investment. The room I was in, the bathroom door would not close completely, the windows were drafty, the floors are soft and creak. The hot tap was inadequately tightened. The fan dirty and partially blocked. Breakfast was unapatising, bland, greacy and out of the 1980 s.
Stayed 1 night in Dec 2018

6/10 Okay

Hannah

Stayed 1 night in Jul 2018

2/10 Terrible

Martin

Disliked: Staff & service, property conditions & facilities
No thank you
Noise until late it's a rough old place were the locals like to drink. Not my type of place
Stayed 4 nights in Jul 2018

2/10 Terrible

Margaret

Disliked: Cleanliness, property conditions & facilities, room comfort
I have photographs to prove how dirty the hotel was. Ceiling Brown with damp. Paintwork dirty. If I could have moved elsewhere I would not have stayed. I would hope you will reply to this message as I always book with you but would be hesitant to do so in the future
Stayed 1 night in Jul 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel from hell.
My wife and I booked here for 2 nights, we are both pensioners and have travelled extensively throughout the UK, this was the worst experience we have ever had and totally ruined our weekend break and I really don’t know where to start! Let’s try, room 15, tiny, box room that should not even be used for single occupancy never mind a double, no wardrobe or dresser for storage, we lived out of suitcase, no coat hangers, no seats, no windows! There was a skylight which we had no control over; this was covered in bird droppings! Shower/toilet room smelled of urine, carpet was dirty, second night we were kept awake till 2am by loud music, we weren’t sure whether this was downstairs or an adjacent building but as I say we couldn’t close the skylight to dim the noise, but even if we had closed it we would have been too hot. TV remote was filthy; we bought some antibacterial wipes ourselves to clean this, room door closed with Yale lock but we were unable to ‘lock it’ as this was broken. Toilet macerator was noisy and constantly making ‘rumbling noises’ which we did not understand at first. The only thing that appeared to be acceptable was the bed linen ‘appeared’ to be clean. We wanted to book into another establishment but all were full due to social events planned over the weekend. We did not complain because to be honest we were in a state of shock and though we’d just soldier on and look forward to getting home.
Stayed 2 nights in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

10/10 Excellent

Lynette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Staff & service
Dolphin Hotel
The hotel is rather tired and is basic but the staff friendly and helpful.
Stayed 1 night in Nov 2017

8/10 Good

Graham

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017

10/10 Excellent

Janet, coventry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Room was clean and comfortable. Meal in the restaurant was excellent. Breakfast was all you could eat and it was also very good
Stayed 1 night in Oct 2017

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Improvement
Good clean room. Tea/coffee making facilities. Show hot and strong. Very good breakfast
Stayed 1 night in Sep 2017

8/10 Good

Verified traveller

Disliked: Property conditions & facilities, room comfort
A few days in the west country
Staff very friendly. Mattress was thin and not very comfortable. Constant hum from refrigeration unit outside window. Shower temperature was not adjustable (unless put onto Eco setting so nearly cold and water dribbling) - boiling hot to the point of scalding!! Breakfast was self service and adequate. Be careful when driving through into the courtyard car park - very tight!
Stayed 4 nights in Aug 2017

6/10 Okay

Ian, UK

Liked: Cleanliness, staff & service
Wincanton town centre
Close to centre of Wincanton's shops, pubs, restaurants, etc
Stayed 1 night in Jul 2017

8/10 Good

pearl, bishops stortford, Herts

Liked: Cleanliness, staff & service, room comfort
A good hotel for a overnight stop off.
We were pleasantly surprised after reading some reviews. We stopped here on the way back from Cornwall to break up our journey. We had a meal in the evening that was very nice, the only thing was we were the only people in the resuarant. The breakfast the next morning was very good, but could have been warmer.
Stayed 1 night in Jul 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Noisy and room stank of cooking fat
The room was basic - no wardrobe or mirror, but clean. I went out for dinner and when I came back my room smelt of cooking fat/oil. The smell for progressively worse throughout the evening. I opened the window to get rid of the smell only to listen to drunks arguing and shouting for 2 hours. The smell started again in the morning and was so strong I couldn't face food and I left before I had breakfast. Everything I took into the room needed washing when I got home to get rid of there cooking fat/oil smell. It was a late notice booking and I would definitely not stay there again.
Stayed 1 night in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value pleasant stay.
A very comfortable and pleasant stay. Great value. Staff were helpful and friendly.
Stayed 1 night in Jun 2017