Berlin Hotel Guide. Leonardo Hotels in Wilmersdorf, Berlin, Germany

I liked my stay in the hotel generally. The room was clean and comfortable. It disturbed us not to have a refrigirator in our room in order to be able to save food we bought in the city during the day. My mother was upset that the satff didn't replace our towels. When I checked with the recption I realized we should have put them on the floor in order for the cleaning satff to understand they're supposed to replace them, but we wern't aware of that and it wasn't communicated clearly in advance. In addition, some of the satff memebers were with a high service orientation, and others were not. We recieved a city U ban map which was not the updated one and we got some confusion with our travless during that day, until we found out it was all right.