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"Clean room, "

"The room was clean and to a high standard. The bed was comfortable and good size shower. The restaurant is good and large size portions. Blue bade parking available at the rear door which is excellent. I will be staying here from now on every time visit Bristol for work"

"Staff very helpful during short stay"

"Another great stay. Friendly staff, lovely atmosphere."

"Great staff, clean room, good location"

"Great location and nice hotel but not a 5 star. The concierge and doorman were the best staff members, very helpful and nice but others we interacted with were not great, especially in the bar and restaurant. The spa and thermal waters were nice but very crowded. "

"Lovely man on reception let us check in early and gave us an upgrade but the room was very cold, could'nt have a shower, no heating in the bathroom and heating it seems on timer so didnt come on until 6pm.... one thing i do not like is a cold room... Staff very nice and helpful, be careful of deal on in restaurant as breakfast and evening meal for 30.00 each includes drink but limited choice and charged me 4.00 for extra lemonade... very expensive. Will not be going back im afraid, parking £19.00 for 24 hours so not bad for centre of Bristol."

"Brilliant hotel. Second time here and everything is perfect. Staff are amazing, friendly and helpful. Could fault it."

"The spa was nice but good do with some tidying/refurbishment"