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"We stayed in a double room but it was small, paid for a spacious room with sea view there was no sea view we had buildings to look out onto, it looked run down from the outside."

"It was really cold in the room at night. There seems not to be any heating in the room."

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"Always a dependable hotel to stay in. Room was quite snug for the price but did the job. Always helpful staff and clean rooms."

"Just spent a night. Close to Central Train Station (7-10mins walk). Clean Room, T&B. However reception ain't that great, the so-called "not welcoming"."

"Good hotel and was perfect location for us with a 4 year old for the night. Hotel rooms are a little dated but all good, however, our bathroom toilet had a terrible public urine smell to it. We had already put the little one to sleep so we shut the door and didn’t mention it until before breakfast but was told on reception that you have to email to let a duty manager know… hopefully they read the email as still awaiting a response so I imagine they could be getting more complaints until they follow up our email which seems a strange way of dealing with the issue."

"The hotel felt a little run down with only one lift in operation. Breakfast was ok, the staff were responsive once I had pointed out that some of the food needed replenishing, eg fried eggs, ham and cheese. The bed was very comfortable but the TV was poor and remote had no battery cover and batteries kept on getting dislodged. Also, the TV and aerial were not plugged in when I arrived. The bath was lukewarm in the evening, although the shower temperature appeared better in the morning. The reception staff member on arrival was very friendly and helpful and was able to let me in to my room early. All in all, an adequate experience, with the positives down to staff service."

"Excellent on all fronts."

"Everything was excellent. The room was spacious, had everything we needed and had an amazing view. We were right in the centre of everything for the Bristol Great Run. We would definitely recommend this property."