Waterworld Holidays

Checked in at 6pm, 2 people at the desk were unhelpful and require basic customer service skills. We went out to an evening event then came back around 11:30pm. Noticed security was non existent anyone could walk in. All the side fire exit doors were wide open. AC not working in July, couldn’t ring reception as phone also not working and very visibly dirty. Flush kept running after flushing, told reception so said to ‘tap it twice it should stop’ Bathroom STANK. Bath drain dirty with hairs in it. Beds were made however pillows were uncomfortable beds were hard and just a terrible night sleep with no working AC or fan. Quality of the toilet rolls also poor. If the rooms are that bad, dread to think what the swimming pool or breakfast is like. So didn’t even bother to try anything and were glad to get out of there. For the price paid…please take my advice and book elsewhere Positives: tv worked. Hairdryer and iron worked.

Quick check-in, helpful and friendly staff, clean and modern rooms (bed v comfortable, HDTV). Breakfast and coffee exceeded expectations too. Better than the places on Broad Street!

Stayed over for my son’s 30th . When we arrived we were advised the room was ready but if we wanted to go to it there would be an early check in cost of £15( we arrived after 2pm and check in was 3pm ) Was disappointed that both our rooms were disability /accessible rooms and my son’s room smelt like urine. Asked for room change but said fully booked and all housekeeping did was open the window. We had an evening meal although pricey £19.95 for fish and chips , £24.95 for duck breast , the meal was actually very nice. We ordered a Gin and tonic and a pudding and it they charged us nearly £30. £9 for cheesecake that when it came it was no more than 7cm diameter and would have been classed as bite size. The gin and tonic therefore was nearly £18. As the manager was sick spoke to what we assume was the deputy. We explained that they do not have a drinks menu available and the price for both items was extortionate and you don’t get those prices in London . He admitted that the cheesecake was small and offered a refund, but said the price of the drink is what you should expect in that establishment ( definitely not the Ritz). So this truly ruined what was a lovely day with my son and daughter in law.