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"Loved our stay! Came for a weekend very last minute, would come again! Think the spa could do with a little modernisation, really friendly staff too ! "

"The room was dirty , dirty pillowcase left on the floor! No cleaning done prior to our arrival No matress topper on one of the beds No replacement of toilet paper No soap refill We put our used towels to be replaced on the floor of the bathroom.. we When we came back after our day out , the DIRTY towels were replaced back on the towel rails!!! This was not acceptable at all .. There was no ramp to get our suitcases up the steps into the hotel reception door way . We found this a struggle and no staff on hand to help. "

"Fine"

"Tried to arrange everything in advance for a stay with my mum, who has mobility issues. Staff were very accomodating, however, everything was a little further away than they made it out to be. Which did cause some issues. Fine if you are a wheelchair user, but my mum uses crutches to get around. It was not that easy for her. Rooms are very basic, for the price and the attraction of "Horwood House". Be careful, the beds are on wheels, which surprised my mum, as she almost fell off. They are also pretty firm matresses, not the most comfortable night I've ever had. I also had a dripping noise all night in my room, that sounded like the buildings heating. The pool/spa was lovely though. Not many changing facilities, so queues happen often, but it was nice and modern and clean. Dinner at Harrys was excellent. Fresh, hot and delicious. Be aware the cocktails are very expensive though. Breakfast was a disappointment. Definitely not worth £20 per person. I know its geared up for wedding parties/conferences, but the quality was so bad and nothing was as warm as it should be. The staff however, are amazing. They were so accomdating, friendly and willing to go over and above. This ranges from reception, to the staff at Harrys, the Spa and 1911 for breakfast. The staff truly made the visit special, even if some of the other stuff was a disappointment."

"A prison cell of a room"

"Great central location- we were able to walk from the train station and get everywhere easily. I booked the small single room and was impressed with the size of the bathroom and shower. Would definitely recommend!"

"Quite good"

"The hotel was located right in the historic center. The hotel was very clean, the staff were helpful, they have started to use a breakfast room downstairs rather than the breakfast baskets. They indicated you could take a look and decide whether you wanted to opt in or opt out after seeing the breakfast, the breakfast was fine. We were in the largest room which had a couple of bathtubs and a walk out to the back garden. If you like a very firm mattress, you will be happy. My partner preferred something a little softer, and we asked if they could put a pad or a duvet under the sheets, the management was very accommodating and put a duvet or something similar underneath and that made the bed much better. The room was spacious. Although there’s lots of pressure for the cold water, there’s not much pressure for the hot water in this rooms shower and so taking a shower can take extra time. We would definitely stay in this hotel again given its cozy and welcoming appeal as well as its location and price. "

"Good hotel, room very comfortable and excellent breakfast."