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"The drawer holding the safe was broken and nearly fell on my foot. When I reported it the receptionist’s first comment was ‘are you ok?’ That drawer and one in the desk were replaced very quickly. Easy access to airport, no need for bus/taxi etc"

"The hotel was disappointing due to excessive noise throughout the stay. Not ideal if you’re looking for a peaceful stay."

"Large spacious family room. Had all amenities. Powerful and hot shower room in need of modernisation. Sink broken and shower chipped and cracked. Towels clean but stained . Exterior looking rather shabby and dated as was the room. . No sound proofing of room, could hear neighbours alarms sounding off at 2.30am . Worst off all, there was drilling occurring at 4am in the neighbouring kitchen, which is really unacceptable, otherwise would have given a better score ."

"Shower curtain rank area is rank ... Help apon arrive was like the Spanish inquisition"

"It was clean, cute and felt safe"

"Great airport hotel, convenient for trains to London & airport, really good included Breakfast."

"Breakfast was great "

"Lovely room. Decent dinner menu. Staff a little slow."