Title: Eterna Tulum Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=182189&destination=Tulum%2C+Tulum%2C+Quintana+Roo%2C+Mexico&selected=71774021&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Eterna Tulum Days spent soaking up sunshine, evenings enjoying meals under the stars - travelers find the perfect balance of activity and tranquility at this Mexican retreat ## Photo gallery for Eterna Tulum ![Hallway - Eterna Tulum (Tulum)](https://images.trvl-media.com/lodging/72000000/71780000/71774100/71774021/bca1f6be.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Outdoor pool, open 7:00 AM to 11:00 PM, pool loungers - Eterna Tulum (Tulum)](https://images.trvl-media.com/lodging/72000000/71780000/71774100/71774021/02841b3d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Deluxe Pool | Living area | Heated floors - Eterna Tulum (Tulum)](https://images.trvl-media.com/lodging/72000000/71780000/71774100/71774021/9f7d32ee.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Hallway - Eterna Tulum (Tulum)](https://images.trvl-media.com/lodging/72000000/71780000/71774100/71774021/3598fa26.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Breakfast area - Eterna Tulum (Tulum)](https://images.trvl-media.com/lodging/72000000/71780000/71774100/71774021/d4ff755b.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Eterna Tulum offers a relaxed atmosphere and genuine Mexican hospitality. Enjoy a hot stone massage, rooftop terrace, or poolside bar. Free in-room WiFi, cycling, and Tex-Mex dishes at Perpetua restaurant. Just minutes from the Mayan Ruins. ## Reviews 8.2 Very good ## Popular amenities - Pool - Spa - Parking included - Free Wi-Fi - Restaurant - Air-conditioning ## Check prices for these days [Tonight ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-19&endDate=2026-03-20&selected=71774021&PinnedHotelID=71774021&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-19&endDate=2026-03-20&selected=71774021&PinnedHotelID=71774021&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-20&endDate=2026-03-21&selected=71774021&PinnedHotelID=71774021&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-20&endDate=2026-03-21&selected=71774021&PinnedHotelID=71774021&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=71774021&PinnedHotelID=71774021&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=71774021&PinnedHotelID=71774021&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=71774021&PinnedHotelID=71774021&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=71774021&PinnedHotelID=71774021&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 1 bed 2 beds Showing 6 of 6 rooms ### View all photos for Deluxe ![Deluxe | Hypo-allergenic bedding, minibar, individually decorated](https://images.trvl-media.com/lodging/72000000/71780000/71774100/71774021/0689fe24.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe 8.0 Very good 2 reviews - 413 sq ft - Sleeps 2 - 1 Queen Bed ### View all photos for Deluxe Plus ![Deluxe Plus | Hypo-allergenic bedding, minibar, individually decorated](https://images.trvl-media.com/lodging/72000000/71780000/71774100/71774021/723d0d6d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Plus 10.0 Exceptional 1 review - City view - 413 sq ft - 1 bedroom - Sleeps 4 - 2 Queen Beds ### View all photos for Suite ![Suite | Hypo-allergenic bedding, minibar, individually decorated](https://images.trvl-media.com/lodging/72000000/71780000/71774100/71774021/d63ef1b4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite - 725 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Suite Plus Pool ![Suite Plus Pool | Hypo-allergenic bedding, minibar, individually decorated](https://images.trvl-media.com/lodging/72000000/71780000/71774100/71774021/61f79441.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Plus Pool 10.0 Exceptional 1 review - 725 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Deluxe Pool ![Deluxe Pool | Hypo-allergenic bedding, minibar, individually decorated](https://images.trvl-media.com/lodging/72000000/71780000/71774100/71774021/22ce12db.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Pool - 413 sq ft - 1 bedroom - Sleeps 2 - 1 Queen Bed ### View all photos for Junior Suite Pool ![Junior Suite Pool | Hypo-allergenic bedding, minibar, individually decorated](https://images.trvl-media.com/lodging/72000000/71780000/71774100/71774021/4e0dbf9d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite Pool - 599 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ## You may also like Ad ![View from property](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/116000000/115410000/115406600/115406584/3a28e141_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Moxy Tulum Zama - Pool - Pet-friendly - Parking included - Free Wi-Fi 8.8 Excellent 11 reviews £68 includes taxes & fees 28 Mar - 29 Mar [](https://www.expedia.co.uk/Tulum-Hotels-Moxy-Tulum.h115406584.Hotel-Information?chkin=2026-3-28&chkout=2026-3-29&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=d382d8ac-15c8-49c0-ab21-def0c1c91e68&top_cur=GBP) Ad ![Outdoor pool, open 7:30 AM to 9:00 PM, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/17000000/16590000/16587900/16587861/63147f85.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Una Vida Tulum City Center - 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Adults Only Zona Hotelera - Pool - Breakfast included - Spa - Free Wi-Fi 9.2 Wonderful 395 reviews £160 includes taxes & fees 20 Mar - 21 Mar [](https://www.expedia.co.uk/Tulum-Hotels-Habitas-Tulum.h17876764.Hotel-Information?chkin=2026-3-20&chkout=2026-3-21&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=d382d8ac-15c8-49c0-ab21-def0c1c91e68&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FTulum-Hotels-Eterna-Tulum.h71774021.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FTulum-Hotels-Eterna-Tulum.h71774021.Hotel-Information) ## About the area Located in La Veleta, a neighbourhood in Tulum, Eterna Tulum is near theme parks and near a boardwalk. Tulum Mayan Ruins is a notable landmark, and the area's natural beauty can be seen at Tulum Beach and Tulum National Park. Xel-Há Park and Holistika Art Walk are also worth visiting. Snorkelling and water tubing offer great chances to get out on the surrounding water, or you can seek out an adventure with cave exploring and hiking/biking trails nearby. [Visit our Tulum travel guide](https://www.expedia.co.uk/Tulum.dx182189) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.20574%2C-87.47588&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=i1Qf_Yd9XRnU7X7BhpIfXqEmNkI=) Calle Cobá Manzana 44 Lote 001 La Veleta, 001, Tulum, QROO, 77760 ### What's nearby - ![Colorful sunset over Tulum beach, Mexico, Shutterstock ID 664142827, Purchase Order: -](https://images.trvl-media.com/place/553248621579093709/024b718d-8084-4636-a421-dcb0bb624b7f.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Tulum Beach 11 min drive \- 4.8 miles - ![Tulum Mayan Ruins showing a ruin](https://images.trvl-media.com/place/6159558/8a79cdc5-ea0d-4968-a046-1d69527bdd07.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Tulum Mayan Ruins 12 min drive \- 5.3 miles - Hospital de Tulum 13 min walk \- 0.7 miles - Holistika Art Walk 16 min walk \- 0.9 miles - Dos Aguas Park 17 min walk \- 0.9 miles ### Getting around - Tulum Intl. Airport (TQO) 40 min drive ### Restaurants - Vaivén 6 min walk - La Taqueria Pinches Tacos Shop 7 min walk - El Aguajito Marisqueria 6 min walk - Italdo Pasteleria 6 min walk - mera 2 min walk ## About this property ### Eterna Tulum Hotel near Tulum Mayan Ruins At Eterna Tulum, you can look forward to a swim-up bar, a poolside bar and a rooftop terrace. Adventurous travellers may like the cycling at this hotel. Treat yourself to a hot stone massage or other spa services. The on-site Tex-Mex cuisine restaurant, Perpetua, offers breakfast, brunch, lunch, light fare and al fresco dining. Stay connected with free in-room WiFi, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices), and guests can find other amenities, such as a coffee shop/cafe and a garden. Other perks include: - An outdoor pool, along with sunloungers and a swim-up bar - Free self-parking and extended parking - Limo/town car service, bike hire and express check-out - Express check-in, luggage storage and coworking spaces Room features All rooms are individually furnished, and feature comforts such as heated floors and air conditioning, in addition to thoughtful touches such as free WiFi and sound-insulated walls. Extra conveniences in all rooms include: - Recycling, LED light bulbs and eco-friendly cleaning products - Bathrooms with eco-friendly toiletries - Wardrobes/cupboards, heated floors and kitchenettes ## Similar properties ![Outdoor pool](https://images.trvl-media.com/lodging/107000000/106340000/106331900/106331826/3c08e144.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### NHOA TULUM APARTHOTEL by Maya PM Zama - Pool - Parking included - Free Wi-Fi - Air-conditioning 9.2 Wonderful 44 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-02&endDate=2026-04-03&selected=106331826&PinnedHotelID=106331826&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/101000000/100420000/100410600/100410585/169e6b58.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Calea Tulum Zama - Pool - Breakfast included - Pet-friendly - Parking included 9.4 Exceptional 46 reviews £50 includes taxes & fees 18 Apr - 19 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-18&endDate=2026-04-19&selected=100410585&PinnedHotelID=100410585&HadPinnedHotel=true®ionId=-1&adults=2) ![Reception](https://images.trvl-media.com/lodging/112000000/111610000/111609900/111609856/3a368039.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Otonomus Tulum Tulum - Pool - Kitchen - Washing machine - Dryer 8.8 Excellent 238 reviews £30 includes taxes & fees 4 Apr - 5 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-04&endDate=2026-04-05&selected=111609856&PinnedHotelID=111609856&HadPinnedHotel=true®ionId=-1&adults=2) ![Interior entrance](https://images.trvl-media.com/lodging/17000000/16460000/16456000/16455930/d2fa64a6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Elements Tulum Boutique Hotel Tulum City Center - Pool - Spa - Parking included - Free Wi-Fi 9.0 Wonderful 953 reviews £40 includes taxes & fees 19 Apr - 20 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-19&endDate=2026-04-20&selected=16455930&PinnedHotelID=16455930&HadPinnedHotel=true®ionId=-1&adults=2) ![Interior detail](https://images.trvl-media.com/lodging/23000000/22520000/22516200/22516184/6096534c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Naay Bej Tulum City Center - Free Wi-Fi - Housekeeping - 24/7 front desk - Microwave 9.4 Exceptional 16 reviews £35 includes taxes & fees 21 Mar - 22 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-21&endDate=2026-03-22&selected=22516184&PinnedHotelID=22516184&HadPinnedHotel=true®ionId=-1&adults=2) ![Restaurant](https://images.trvl-media.com/lodging/112000000/111350000/111348100/111348002/ff495ff1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Downtown Tulum Hotel Tulum City Center - Pool - Spa - Pet-friendly - Free Wi-Fi 8.6 Excellent 26 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-02&endDate=2026-04-03&selected=111348002&PinnedHotelID=111348002&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/114000000/113310000/113307200/113307127/95eb2c64.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Gardenia Collective Tulum City Center - Pool - Pet-friendly - Free Wi-Fi - Air-conditioning 9.2 Wonderful 7 reviews £36 includes taxes & fees 23 Mar - 24 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-23&endDate=2026-03-24&selected=113307127&PinnedHotelID=113307127&HadPinnedHotel=true®ionId=-1&adults=2) ![Comfort Studio | In-room safe, laptop workspace, free WiFi, bed sheets](https://images.trvl-media.com/lodging/110000000/109860000/109853600/109853593/14ecf354.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Nomad Humans Coliving Apartments La Veleta - Pool - Pet-friendly - Free Wi-Fi - Air-conditioning 9.6 Exceptional 4 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-02&endDate=2026-04-03&selected=109853593&PinnedHotelID=109853593&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 9:00 AM to 9:00 PM, pool loungers](https://images.trvl-media.com/lodging/43000000/42950000/42945600/42945551/bd9cae7c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Amaka Calma Tulum La Veleta - Pool - Breakfast included - Parking included - Free Wi-Fi 8.6 Excellent 594 reviews £59 includes taxes & fees 18 Apr - 19 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-18&endDate=2026-04-19&selected=42945551&PinnedHotelID=42945551&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/71000000/70770000/70762100/70762076/a505e92b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Irie Tulum Zama - Pool - Parking included - Free Wi-Fi - Restaurant 9.0 Wonderful 118 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-02&endDate=2026-04-03&selected=70762076&PinnedHotelID=70762076&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-04-02&endDate=2026-04-03&selected=71774021&PinnedHotelID=71774021&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=71774021,106331826,100410585,111609856,16455930) ## Property amenities ### Internet - Available in all rooms: Free WiFi - In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices) - Available in some public areas: Free WiFi ### Parking and transport - Free offsite parking within 1 metre - Street parking available - 24-hour return airport shuttle on request for a surcharge - Beach shuttle (surcharge) - Bus station shuttle (surcharge) - Ferry terminal shuttle (surcharge) - Shopping centre shuttle (surcharge) - Theme park shuttle (surcharge) - Limo/town car service - Free secured, uncovered self parking on site - Free uncovered extended parking on site - Limited on-site self parking - Wheelchair-accessible parking available ### Food and drink - A bar/lounge - A coffee shop/cafe - A poolside bar - A restaurant - A swim-up bar ### Restaurants on site - Perpetua ### Things to do - Bicycle cleaning area - Bicycle rentals - Bicycle repair station - Bicycle storage - Outdoor pool ### Conveniences - Guidebooks - Laundry facilities - Limited-hour front desk - Luggage storage - Safe at front desk - Vending machine - Water dispenser ### Guest services - Change of bedsheets (on request) - Change of towels on request - Concierge services - Housekeeping (daily) - Multilingual staff - Proposal/romance packages - Tour and ticket assistance ### Business services - Coworking space ### Outdoors - Garden - Outdoor furniture - Pool loungers - Rooftop terrace ### Spa - Deep-tissue massages - Hot stone massages - In-room massages ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - 4 accessible parking spaces - 4 steps to reach entrance - Braille/raised signage - Front entrance ramp - Handrails in stairways - Lift - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible concierge desk - Wheelchair-accessible parking - Wheelchairs on site ### More - 2 buildings - 4 floors - At least 80% lighting from LEDs - At least 80% organic food - Built in 2021 - Communal living room - Comprehensive recycling policy - Eco-friendly cleaning products used - Electric bike charging - Living plant wall - Local artist showcase - Locally-owned and organised tours and activities - Mosquito nets - Reception hall - Smoke-free property - Vegan dining options - Vegetarian breakfast available - Vegetarian dining options - Water dispenser usage encouraged ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Hypo-allergenic bedding ### Bathroom - Private bathroom - Shampoo - Soap - Toilet paper - Toothbrush and toothpaste (on request) - Towels provided ### Food and drink - Champagne service - Chef service - Coffee/tea maker - Cookware, dishware, and utensils - Hob - Kitchenette - Microwave - Minibar - Refrigerator - Restaurant dining guides ### More - Air conditioning - Bulk dispensers for toiletries - Cleaning products are eco-friendly - Eco-friendly toiletries - Electrical adapters - Heated floor - Individual decor - Individual furnishings - Iron/ironing board on request - LED lighting - Recycling - Soundproofed rooms - Water-efficient toilets - Window screens ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: anytime Early check-in subject to availability Early check-in fee: MXN 400 Contactless check-in and check-out are available Express check-in available Minimum check-in age - 18 ### Check-out Check-out before noon Contactless check-out Late check-out subject to availability A late check-out fee will be charged Express check-out available ### Special check-in instructions The front desk is open daily from 7:00 AM - 11:00 PM Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staffed during limited hours Information provided by the property may be translated using automated translation tools ### Access methods Front desk (limited hours) ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children 18 and younger are not allowed at this property; all guests older than 18 are welcome ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Deposit: MXN 2000 per accommodation, per stay - Service fee: MXN 20 per accommodation, per night - A damage deposit of MXN 2000 will be collected before check-in. We have included all charges provided to us by the property. ### Optional extras - Airport shuttle fee: MXN 3000 per vehicle (one-way, maximum occupancy 5) - Early check-in fee: MXN 400 (subject to availability) - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards, debit cards, mobile payments and cash This property reserves the right to pre-authorise the guest's credit card prior to arrival. Cashless transactions are available Long-term renters welcome This property uses a grey water recycling system and eco-friendly cleaning products Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room Property Registration Number 71774021 ### We should mention Clothing is optional at this property Pool access available from 7:00 AM to 11:00 PM Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Children 18 years old and younger are not permitted at this property Only registered guests are allowed in the guestrooms A car is not required for transport to and from this property Guests under 18 years old are not allowed in the swimming pool This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Eterna Tulum Hotel Eterna Tulum Tulum Eterna Tulum Hotel Tulum ## Frequently asked questions ### Does Eterna Tulum have a pool? ### Is Eterna Tulum pet-friendly? ### How much is parking at Eterna Tulum? ### What time is check-in at Eterna Tulum? ### What time is check-out at Eterna Tulum? ### Does Eterna Tulum provide a shuttle to the airport? ### Where is Eterna Tulum located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Eterna Tulum Reviews 8.2 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.2 Cleanliness ### 7.6 Amenities ### 8.4 Staff & service ### 8.4 Property conditions & facilities 10 - Excellent 27 8 - Good 13 6 - Okay 2 4 - Poor 6 2 - Terrible 4 ## Reviews Verified ### 10/10 Excellent #### GUILLERMO 22 Jul 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent hotel, everything very good, I totally recommend it ##### GUILLERMO Stayed 1 night in Jul 2024 Verified ### 8/10 Good #### Shandon 27 Apr 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Area around the hotel still under construction, and a slightly annoying shower head other than that, it’s honestly excellent the staff are absolutely fantastic and the rooms are incredible ##### Shandon Stayed 4 nights in Apr 2024 Verified ### 6/10 Okay #### Brandie 1 Jan 2026 Liked: Cleanliness, property conditions & facilities I booked this room last minute and I fell in love with the room. The streets are really bumpy to get here and there are no street lights at night. GPS wasn’t clear on navigating to the hotel. There was no receptionist at the lobby and I kept calling even when I got inside finally I kept calling to check in and recorded a video of the receptionist phone ringing while I was calling it with my other phone until finally one of the receptionist friends who is not a staff there came down to help me access the room. I scored a sweet deal and it had its private little dip pool on the first floor with 3 glass walls from ceiling to the floor one in each room from the bedroom hallway and kitchen. The lighting when the sun starts to go down looks amazing especially at night. And in the daylight, the natural light is refreshing. however there was a problem when I started changing in the bedroom and the room above on the second floor was watching me and kept going to the window and continued doing that all night when they saw, I had the patio lights on. I was really uncomfortable because I like to have the windows open, but I felt like my privacy was invaded because even when I was dressed, they kept walking to the windows to peek. I didn’t even experience the pool because it was full of leaves and the guest that kept peeking made it really uncomfortable. (I’m not sure if it was guest or if it was the staff staying on the second floor because I know the girls kept going up and down). ![](https://a.travel-assets.com/ugc/hotel-reviews/e9583218-f9f7-449f-945a-28c1ca871ed7-1767238626499.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/8fe4b60f-1e4c-4e2b-9cd5-9ad72029340d-1767238631635.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/7d29c959-82af-49c5-b70b-e847bb7498b0-1767238637376.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/92d53d8d-aa1e-494a-94a8-6cc8124c18cb-1767238644271.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Brandie Stayed 1 night in Dec 2025 Verified ### 8/10 Good #### Sibylle 9 Nov 2023 Liked: Cleanliness, property conditions & facilities, room comfort #### Cute place in Tulum Really cute place, great location and value for your money. Two things though - when it rained the water came in through our door. They came and cleaned it up, but hopefully that is remedied in the future. Second thing - one of the front desk staff was not detailed oriented and gave my refund for the security deposit to the wrong card. I caught it, but just look out for potential mistakes like that. ##### Sibylle Stayed 1 night in Nov 2023 Verified ### 4/10 Poor #### Elysse 16 Feb 2026 Disliked: Amenities 2.5 - The hotel room looked pretty at first glance and we loved the aesthetic. It’s located very nicely to the downtown area which was nice. However, the little things stacked up and contributed to our low rating. We paid for a nicer room with a small pool on the rooftop, but didn’t even get to use it because they clearly don’t clean them, so it was a waste of money. The cushion covers on the rooftop were also ripped which made a seemingly luxurious experience become a waste of money. We would’ve rented a regular room. No small towels were provided, and even when we asked for some we just got more regular towels (maybe they don’t have them.) The water went off on Thursday and we didn’t receive a response about it until Sunday (thankfully it came back on before then). It’s hard to find someone at the front desk if it’s past 2pm if you need something. I will say housekeeping was there daily which was nice. Oh also, there is no shower curtain so the way the room is set up, everyone will see you showering lol. Overall the room looked nice from afar but the little details ruined it for us. Apart from location, I wouldn’t recommend staying here unfortunately. ##### Elysse Stayed 5 nights in Feb 2026 Verified ### 8/10 Good #### Linda 2 Nov 2025 Liked: Cleanliness, staff & service, property conditions & facilities Loved the quietness. The room was nice (no tv) the pool was small and it wasnt as close to the beach as I thought it was. The staff was helpful and my stay was pleasant. ##### Linda Stayed 4 nights in Oct 2025 Verified ### 4/10 Poor #### Alexis 9 Mar 2026 Disliked: Staff & service This hotel falsely advertised on the Expedia website. As far as their amenities, the hotel does not have a restaurant or breakfast included in your stay. Nor does it have a swim up bar or lounge. They have one permanent person that works the front desk and he only works from 8am-4pm. We wanted to go out at night & it started raining. We weren’t able to order a taxi with the concierge because no one is there after 4pm. They say that you reach them by what’s app, but no one will respond after 4pm. The water constantly kept getting shut off. They don’t use face cloths or wash cloths. You only get one dry towel. ##### Alexis Stayed 4 nights in Mar 2026 Verified ### 10/10 Excellent #### Katy 22 Nov 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Loved our stay! Amazing boutique hotel tucked away in Tulum! Its a very small community, but the staff was very attentive and caring. ##### Katy Stayed 1 night in Nov 2022 Verified ### 10/10 Excellent #### Emily 17 Feb 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Lovely hotel and very walkable to downtown Tulum and the main area of La Valeta. The receptionists are super kind and helpful with any needs or food recommendations. I really enjoyed my stay here and I highly recommend!! ##### Emily Stayed 6 nights in Feb 2024 Verified ### 10/10 Excellent #### Miguel 1 Sept 2024 Liked: Cleanliness Great atmosphere. Comfy ##### Miguel Stayed 4 nights in Aug 2024 Verified ### 10/10 Excellent #### Salvador 14 Jan 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Hotel was great, clean, and spacious for what we needed. The pool in our room and rooftop pool were nice. The architecture and design of the hotel were visually appealing. The roads around the hotel are rough, but walking to the main avenue was easy. ##### Salvador Verified ### 10/10 Excellent #### Leland 30 Jun 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Leland I had an absolutely amazing time at Eterna Tulum, exceeded my expectations. Extremely helpful staff, especially Marta. Very accomodating, I absolutely loved the suite with the private rooftop pool. I plan to stay here again during my next trip to Tulum ##### Leland Stayed 3 nights in Jun 2022 Verified ### 8/10 Good #### Michaele 10 Mar 2025 Liked: Cleanliness, staff & service, property conditions & facilities The hotel itself is amazing the layout to the views only inconveniences were that there’s no place for your belongings no place to hang anything and no mirrors or chef/restaurant onsite this should be changed from Expedia’s website because finding out in person there’s no restaurant or chef puts a damper on anyone’s trip and pockets. The water pressure was also very low and our private pool was never cleaned other than that the hotel was aesthetically pleasing just not up to par in certain areas but I would stay again knowing what I know now the peace and tranquility I absorbed while there made up for the inconveniences. I would recommend others to stay here also it felt like Morocco in Mexico. ##### Michaele Stayed 5 nights in Feb 2025 Verified ### 2/10 Terrible #### Maria L 23 Mar 2024 Disliked: Cleanliness, staff & service, property conditions & facilities The hotel is okay, and the surrounding areas are really dirty (a couple of lots next to the hotel are full of trash ♻️ recycle ) I don’t recommend it to anyone who wants to relax unless you like to relax in the middle of the trash field. ##### Maria L Stayed 3 nights in Mar 2024 Verified ### 8/10 Good #### Belle 24 Jan 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice stay in Eterna. It was a beautiful hotel but the location is a bit far from the centro and the only issue is that the street has no lamp posts so it gets really dark at night going back. We stayed at their deluxe room (ground floor) and it was really pleasant, however, the pressure from the shower is a bit weak. The room is spacious and has a small kitchenette which is a plus. Overall, our stay was good. Their staff are amazing and helpful, esp in giving reco. They also have a water station so you can refill your tumblers before heading out. ##### Belle Verified ### 10/10 Excellent #### barron 11 Jul 2023 Liked: Cleanliness, staff & service, property conditions & facilities My stay here was outstanding. The rooms are great and the staff is very attentive and nice. I showed up too early for me reservation and they went out the way to get me in my room at that time and not have to wait. I was also setup with other necessities like transportation and car rentals without asking. They sent me everything I needed via WhatsApp and I was off. Thank You again Eterna Tulum. I will definitely use your services in the future. ##### barron Verified ### 8/10 Good #### Luis 20 Feb 2023 Liked: Cleanliness, staff & service, property conditions & facilities Pros: super clean, new. Very friendly staff. Martha was incredible and so accommodating. She had the best tips for how to get around and which beach clubs offered the best deals. Also there are a couple of good coffee shops and restaurants within walking distance plus the Jungle Gym if you want to get a good workout while on vacation. Cons: it's a little far from the beach. You either have to pay a pricey taxi or ride a bike. (It took me 45 minutes to get to the the zona hotelera, and I consider myself in fairly good shape.) ##### Luis Stayed 4 nights in Feb 2023 Verified ### 10/10 Excellent #### Sheryl Anne 11 Aug 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Upon arrival I was greeted by Marta, who was very sweet and kind. She also helped me with my luggage up to the 3rd floor! Eterna Tulum was definitely a hidden gem\~ Just beautiful! I stayed in the suite with roof top lounge pool! It was perfect and then some! The breakfast was around the corner which was delicious; cute small spot! The entire staff\~( I didn’t get their :( names) was amazing during my 6 day solo adventure stay and very helpful with suggestions and recommendations! They also had bikes to rent; which I highly recommend… as it makes getting around a bit easier if you’re not renting a car or wanting to save $$$ on taxi rides for longer distances. Because of the location, it gets pretty dark\~ Very little street lights… so make sure you have a flashlight or a bike light with you, I just used my phone’s flashlight. If you’re looking for a place to stay that not too far from the main street of Tulum..but close enough to walk or bike to\~ this is the one! Thank you again, Marta and staff at Eterna Tulum for the amazing and wonderful hospitality! I will definitely come back to stay! ##### Sheryl Anne Stayed 7 nights in Aug 2022 Verified ### 4/10 Poor #### katelyn 23 Apr 2024 Disliked: Cleanliness, amenities I hate leaving bad reviews but i feel like it’s necessary. We arrived and the lady at the front desk told me my room wasnt paid for and that i owed an additional $300 which was untrue. She ended up not charging that, i paid the deposit for incidentals. The room itself was awful. I do think the other rooms might be better but dont book the 2 bed. The sheets had stains, alot of areas were dirty. Everytime you turn the shower on the bathroom floor floods, this was our last straw. The upstairs pool area does not have sun loungers as described either. Our towels also had stains as well or looked used. The man at the front desk was nice but did refuse our refund. We left early after 1 night and had a much better experience. I wouldnt recommend this place AT ALL. Also the area is a TRASH DUMP. The view from our room was bags and bags of trash. ##### katelyn Stayed 3 nights in Apr 2024 Verified ### 2/10 Terrible #### Luna 19 Feb 2026 Disliked: Cleanliness, amenities Terrible experience. We couldn’t even enter the hotel. Nobody will open the locked door for you even it’s your first time being there. Btw, No street lights within 500 meters — bring a flashlight. ##### Luna Stayed 2 nights in Feb 2026 Verified ### 8/10 Good #### Warsit 13 Feb 2026 Liked: Cleanliness, amenities, property conditions & facilities All was good. Water pressure too low, sink and toilet gets clogged easily. Rest all great! ##### Warsit Stayed 5 nights in Feb 2026 Verified ### 4/10 Poor #### Brittany 21 Nov 2024 Liked: Property conditions & facilities Disliked: Cleanliness Es muy bonito y muy tranquilo, pero dieron toallas sucias y mejor las usé para el piso del baño donde se salía mucho el agua de la regadera. Igual con las sábanas de la cama, no las cambiaban y tenían manchas como d comida. La página dice qué tiene muchas cosas pero no es así. ##### Brittany Stayed 6 nights in Nov 2024 Verified ### 2/10 Terrible #### Emilio 5 Sept 2024 Disliked: Cleanliness, staff & service, property conditions & facilities Son simplemente los mejores si deseas arruinar tus vacaciones, 5 estrellas ##### Emilio Stayed 2 nights in Sep 2024 Verified ### 10/10 Excellent #### Jean-pierre 22 Jun 2024 Liked: Cleanliness, staff & service, property conditions & facilities Merveilleux ##### Jean-pierre Stayed 6 nights in Jun 2024 Verified ### 8/10 Good #### VERONICA ELIZABETH 25 Mar 2024 Liked: Cleanliness, staff & service, property conditions & facilities gracias ##### VERONICA ELIZABETH Stayed 2 nights in Mar 2024 ### Expedia's Latest Trends ### Hotels > - [Kanan Tulum Hotel & Spa Adults Only Playground](https://www.expedia.co.uk/Tulum-Hotels-Kanan-Tulum-Adults-Only.h36180839.Hotel-Information) > - [Radhoo Tulum](https://www.expedia.co.uk/Tulum-Hotels-The-Radhoo-Tulum.h41502088.Hotel-Information) > - [Shambala Petit Hotel](https://www.expedia.co.uk/Tulum-Hotels-Villa-Shambala-Petit.h55312687.Hotel-Information) > - [Mayan Monkey Tulum | Social Hotel](https://www.expedia.co.uk/Tulum-Hotels-Mayan-Monkey-Hostel-Tulum.h36651260.Hotel-Information) > - [Secrets The Vine Cancun - Adults Only - All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Secrets-The-Vine-Cancun-Adults-Only-All-Inclusive.h5052348.Hotel-Information) > - [Casa Gitano](https://www.expedia.co.uk/Tulum-Hotels-Casa-Gitano.h101422488.Hotel-Information) > - [Our Habitas Tulum - Adults Only](https://www.expedia.co.uk/Tulum-Hotels-Habitas-Tulum.h17876764.Hotel-Information) > - [KOBAH Magnificent 4BR Villa Private Gym/Pool](https://www.expedia.co.uk/Tulum-Hotels-KOBAH-Magnificent-4BR-Villa-Private-GymPool.h67395948.Hotel-Information) > - [Lula Tulum, a Small Luxury Hotel](https://www.expedia.co.uk/Tulum-Hotels-Lula-Tulum-Colibri-Boutique-Hotels.h9342720.Hotel-Information) > - [Excellence Playa Mujeres - Adults Only All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Excellence-Playa-Mujeres-All-Inclusive-Adults-Only.h1672497.Hotel-Information) > - [Hotel Ma'xanab](https://www.expedia.co.uk/Tulum-Hotels-Hotel-Maxanab.h39070203.Hotel-Information) > - [Posada Lamar Tulum Beach Front and Pool](https://www.expedia.co.uk/Tulum-Hotels-Posada-Lamar-Tulum-Beach-Front-And-Pool.h18916026.Hotel-Information) > - [Paradisus Cancún – All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Paradisus-Cancun-All-Inclusive.h525789.Hotel-Information) > - [Mi Amor by La Zebra, an SLH Hotel](https://www.expedia.co.uk/Tulum-Hotels-Mi-Amor-Adults-Only-Colibri-Boutique-Hotels.h9227252.Hotel-Information) > - [Hotel Roc Luxe Tulum - Adults Only](https://www.expedia.co.uk/Tulum-Hotels-Esencial-Tulum.h33786942.Hotel-Information) > - [Secrets Playa Mujeres Golf & Spa Resort - Adults Only - All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Secrets-Playa-Mujeres-Golf-Spa-Resort-Adults-Only.h7874912.Hotel-Information) > - [Nômade Temple Tulum](https://www.expedia.co.uk/Tulum-Hotels-Nomade-Tulum.h13008835.Hotel-Information) > - [Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive](https://www.expedia.co.uk/Tulum-Hotels-Secrets-Tulum-Adutls-Only-All-Inclusive.h89768532.Hotel-Information) > - [Mezzanine by La Zebra, an SLH Hotel](https://www.expedia.co.uk/Tulum-Hotels-Mezzanine-Tulum-Colibri-Boutique-Hotels-Adults-Only.h9197811.Hotel-Information) > - [Maka Hotel Boutique](https://www.expedia.co.uk/Tulum-Hotels-MAKA-HOSTAL-BOUTIQUE.h39409336.Hotel-Information) > - [Casa Agape Boutique Hotel](https://www.expedia.co.uk/Tulum-Hotels-Casa-Agape.h44125737.Hotel-Information) > - [Apartment With Private Plunge Pool - Ground Floor by Sessile](https://www.expedia.co.uk/Tulum-Hotels-Private-Plunge-Pool-2-Bedroom-Apartment.h65340837.Hotel-Information) > - [Hard Rock Hotel Cancun - All Inclusive ](https://www.expedia.co.uk/Cancun-Hotels-Hard-Rock-Hotel-Cancun.h5279045.Hotel-Information) > - [Naala Tulum](https://www.expedia.co.uk/Tulum-Hotels-Naala-Tulum.h58187077.Hotel-Information) > - [ Atelier Playa Mujeres - Adults Only - All Inclusive](https://www.expedia.co.uk/Punta-Sam-Hotels-Atelier-Playa-Mujeres-Adults-Only-All-Inclusive.h27527416.Hotel-Information) > - [Zama Village](https://www.expedia.co.uk/Tulum-Hotels-Zama-Village.h10923195.Hotel-Information) > - [Finest Playa Mujeres by The Excellence Collection - All Inclusive](https://www.expedia.co.uk/Punta-Sam-Hotels-Finest-Playa-Mujeres-By-The-Excellence-Collection-All-Inclusive.h8673168.Hotel-Information) > - [ HOTEL POCNA](https://www.expedia.co.uk/Tulum-Hotels-Hotel-Poc-Na.h16045801.Hotel-Information) > - [Amansala](https://www.expedia.co.uk/Tulum-Hotels-Amansala.h3847617.Hotel-Information) ---