2 outdoor pools, pool loungers

Reviews of Gran Oasis Resort

4 out of 5
Gran Oasis Resort
Calle Meandro, s/n, Playa de las Americas, Arona, Tenerife

Reviews

8.6

Excellent

Rating 10 - Excellent. 82 out of 174 reviews" "
Rating 8 - Good. 65 out of 174 reviews" "
Rating 6 - Okay. 18 out of 174 reviews" "
Rating 4 - Poor. 7 out of 174 reviews" "
Rating 2 - Terrible. 2 out of 174 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Archana

Stayed 4 nights in Nov 2023

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, room comfort
Nice propertu
Great property and lovely location. Right next to golf etc with a good supermarket on site. About €10 away from the main strip and beach etc
Stayed 4 nights in Nov 2023
Response from Reception on 26 Nov 2023
Dear guest, Thank you very much for choosing our Gran Oasis Resort to enjoy your holidays. We are very happy to read that you had a good time with us, and we also want to thank you for taking your time to give us your score and feedback on this site. We hope to have the opportunity to welcome you again soon. Kind regards from the entire BE HAPPY team

10/10 Excellent

Paramjit

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely 4 Star hotel, air conditioning provides a nice chill during the mid day sun. Decor very nice and very clean, the room smell nice and are over two floors with beds provided in both. The only negative whilst checking bed sheets in one of the beds a crockroach crawled out of the sheets - this probably happened whilst the room was being aired or came in with the sheets. The breakfast is good but dishes could be cleaned.
Stayed 1 night in Aug 2023

8/10 Good

Bill

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The resort is beautiful and the room was gorgeous (we had a 2-level with a kitchen, which was nice even though we went with AI). The food at the buffet was delicious with a lot of options, I would have preferred an a la mode restaurant on site for some variety, but what is there is excellent. The activities staff are wonderful (all the staff were wonderful, actually!), but the games room was lacking (broken machines, missing billiards balls, etc.). Easy to get a lounge chair. Well appointed amenities. Overall, it was a perfectly relaxing holiday. I would certainly go back.
Stayed 3 nights in May 2023

10/10 Excellent

Helen

Stayed 14 nights in Jan 2023

10/10 Excellent

Ryan

Stayed 6 nights in Feb 2023

2/10 Terrible

Gursimran Kaur

Stayed 7 nights in May 2022

10/10 Excellent

Olufunmilayo

Travelled with partner
Liked: Amenities, property conditions & facilities
The property itself was great, clean and comfortable beds and good facilities. The rooms were huge and well equipped with self catering needs. The location of the hotel was quiet and only a walking distance into Playa de las Americas. Would definitely like to stay here again.
Stayed 5 nights in May 2022

8/10 Good

Barry

Travelled with family, Travelled with group
Liked: Cleanliness, room comfort
Stayed 4 nights in Nov 2021

10/10 Excellent

Expedia

Travelled with family
Liked: Cleanliness, room comfort
Great family resort
Great hotel, very clean, heated pools, excellent breakfast and attention to detail throughout. Rooms are well equipped with everything you need.
Stayed 6 nights in Feb 2022

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Very efficient front off desk. I can’t thank him enough for helping me with my paperwork. Lovely hotel. Beautiful duplex.
Stayed 2 nights in Jun 2021
Response from Departamento de recepción on 4 Jul 2021
Dear Guest, thank you very much for such kind words. We are happy to hear you had a great time with us and we hope to see you back soon =). Thank you Be Happy Team

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Fantastic family resort
Fantastic covid safe stay with a huge 2 storey apartment with a balcony on each floor. We had such a lovely time we extended our stay by 3 days and the hotel gve a great deal and ensured we could keep the same apartment
Stayed 4 nights in Oct 2020
Response from Eva on 23 Feb 2021
Dear guest, many thanks for taking your time to leave your review. kind regards

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Nice for a couple together but not for a family.
Nice hotel complex with apartments however not great for sharing for more than 2 people. The extra beds in the open plan living room are very comfortable and a lack of space to use them and store luggage as well. Avoid all inclusive deal as the food is not very good.
Stayed 7 nights in Dec 2020
Response from Departamento de recepción on 31 Dec 2020
Dear Anonymous!, Thank you very much for sharing your holidays in Gran Oasis Resort and as well for taking your time to give us a great score your opinion on this site. We do really hope to have the opportunity to welcome you back soon. Sorry we could not reach you expectations with the food, we will keep improving. Best Regards from all the BE HAPPY team

6/10 Okay

Wayne

Liked: Cleanliness
An honest opinion.
Not for us. Great for kids, teenagers and families. Not for the middle aged and older. No Porters and we had to climb 62 stairs to get to our room. Room was great. A/C inadequate, might as well not been there. Room No 23. Too many Sunbeds crammed around 2 small pools, far too claustrophobic for us, awful! Food could have been much better. Staff were awesome.
Stayed 1 night in Nov 2020
Response from Eva on 8 Nov 2020
Good morning, Many thanks for taking your time to leave your review. As you said maybe our hotel is not the best for you because as you can see everywhere we are a family resort. We hope next time will you find the hotel properly for your deserve and needed. kind regards

4/10 Poor

Wayne

Liked: Cleanliness, room comfort
An honest opinion.
Not for us, a middle aged couple, very well travelled. Just too many kids and families for us. Two small pools with Sunbeds crammed around them, awful. Food could have been better but could have been worse. Room was up 62 steps and no Porters!! Not good when you’re nearly 60. Staff were brilliant, couldn’t fault them. No complaints with the room, a junior suite with a downstairs bedroom. Far too busy for us but fabulous for families and teenagers.
Stayed 1 night in Nov 2020
Response from Eva on 4 Nov 2020
Dear Guest, Many thanks for taking time to write this review but maybe our hotel was not the best choice for you most when this resort is consider a family hotel. I hope next time you could find the hotel according to your needed. kind regards

8/10 Good

AMANDA

Travelled with family
Liked: Room comfort
Goid
Lovely property. 5 euros taxi into town. Had to ask them to clean apartment again as hadn’t been cleaned properly
Stayed 3 nights in Oct 2020
Response from Eva on 29 Oct 2020
Dear Guest, Many thanks for your comments, we take note about it and inform the clean service. We always try to improve all our services kind regards

8/10 Good

Seb, Uk

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Decent hotel, the food was lacking in flavour & choice & it’s self service for coffee (maybe I’m just lazy 😂) but everything else was more than I expected for the money we paid. Staff where polite & very helpful 👍
Stayed 2 nights in Oct 2020
Response from Eva on 21 Oct 2020
Dear Guest, Many thanks for your lovely review. We hope to see you again! kind regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are not all inclusive then I would recommend renting a car to as over 2 miles away from Las Americas centre and so a little cut off. Other than that the hotel was excellent all round
Stayed 7 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall nice hotel. Clean, could always get a lounger by the pool. Good choice of food each day, really enjoyed it and would go back. Only negatives, couldn't get a clean pool towel every day and wasn't advised of having to book the shower room on our last day as we had a late checkout.
Stayed 7 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is kept clean continuously from the rooms to the public areas. The AI package provided a good variety of food but the AI drinks stop at 23.00 which is bit too early for anyone wishing to stay on the premises for the entire night. Sun loungers were available throughout our stay. The free shuttle service to the mall and Siam Park was a great addition as part of the stay but would be better if there was a later return from the mall and if there was an additional pick up/drop off for Siam Park.
Stayed 7 nights in Sep 2019

8/10 Good

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2019

10/10 Excellent

Ami

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay staff family room lovely
Stayed 7 nights in Jul 2019

10/10 Excellent

MrsGobber, London

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendliness of staff, cleanliness, location, hotel design/layout, food, entertainment... everything was wobderful. the split layer accomodation was a massive success for us as the kids (15&11) enjoyed the feeling mum and dad weren't on top of them and mum and dad loved having space from them! Can't recommend this property highly enough. Would definitely visit again without hesitation
Stayed 7 nights in Jun 2019

10/10 Excellent

AnthonyB

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff throughout the complex. lovely clean rooms with decent air con and enough sunbeds for everyone everyday..what more could you want from a hotel.
Stayed 7 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything about this hotel is excellent. The staff especially pepe at reception couldnt do enough for you. Loved the big rooms on 2 levels. Food was lovely with more than enough to choose from. It was also great that they didnt allow guests to reserve sun loungers before 10am.
Stayed 7 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2019

4/10 Poor

Verified traveller

Liked: Property conditions & facilities
Disliked: Amenities
Stayed 7 nights in Mar 2019

10/10 Excellent

craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great short break.
Excellent place to stay. Can’t actually think of a negative point. Lots and lots of positive points. For Bed and breakfast basis, food quality was first class. The local area is a good 30-40 mon walk from central. 6/8 Euro taxi. Something I was aware of before booking, so no issue.
Stayed 7 nights in Mar 2019

8/10 Good

Karthik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice family resort
Very good resort- excels in cleanliness, pool facilities and good quality accommodation. Dinner and breakfast offer good variety and spread ( somewhat limited for vegetarians, but chef kindly addressed our needs well) We will be happy to return again. The only real downside to be aware of is that once you have used up the hot water for shower for 2 people back to back, it takes a good 20-30 min to get reheated..
Stayed 6 nights in Feb 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, staff very accommodating and happy to go the extra mile to make your stay a memorable one. Food was nice but could increase their vegetarian options. Climbing the 60 odd steps to get to the room and back was difficult and the only way to get a room nearer to the pool or restaurant was to pay more.
Stayed 5 nights in Jan 2019

10/10 Excellent

Verified traveller

Stayed 6 nights in Dec 2018

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
The apartments felt very homely and the staff did a excellent job upkeeping property maintenance.
Stayed 4 nights in Dec 2018

10/10 Excellent

eugene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Lovely stay free transport to shops/ beach
Friendly staff nothing too much trouble Pescatarian’s good food throughly we were fully inclusive
Stayed 5 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value, great service and very spacious
Lovely rooms, good food and great service. Location not great for walking around but shuttle bus available
Stayed 3 nights in May 2018

8/10 Good

Gary, London UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely 4 star hotel
This is a great family hotel. The staff are all very friendly and helpful and make you feel welcome. The hotel is very clean and the food in the all inclusive is great with a lot of variety. The selection of drinks on the all inclusive is ok but you need to upgrade to get more than 4 cocktails which werent the best. The apartment was very clean and spacious but it would have been good to have a double bed. The only thing we wanted was a better soft play/playground for our baby to play in.
Stayed 7 nights in May 2018

8/10 Good

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Upgrade was costly
Staff and service was good. We had booked a 1 bedroom family room, but It wasn't mention on the hotel.com website that it was a duplex apartment which with a one year baby wasn't ideal. We stayed in the room one night then had to upgrade to a two bedroom family room which was much better as it was on one floor level. The Hotel charged an additional €68 per night, which was excessive as had we pre-booked on Hotels.com it would only be £20 per night. had we known it was a duplex apartment we would have booked the 2 bedroom apartment at the time of booking.

4/10 Poor

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
Tons of children
We didn't realize this was a family resort. There were 100's of kids everywhere! It was a nighmare. Some of the photos of the property were not accurate. The rooms are old with a smell and in my sisters room there was a stain on her couch. The staff is wonderful and extremely helpful! However, if you want large dancing apes in the lobby and love being part of day care then this is the right resort for you.
Stayed 5 nights in Apr 2018

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great resort
Perfect for a week in April. Nice weather in a great resort. Can’t really fault the accommodation, service, cleanliness at all they were all excellent. The food was fantastic too although a bit repetitive. Great holiday and would go back.

10/10 Excellent

julia, london

Liked: Staff & service, property conditions & facilities, room comfort
fantastic stay
we just returned from a few days in the sun. the hotel is lovely, lots of entertainment during the day as well as evening. staff is very friendly, attentive - a special thanks to Pepe at reception! food is very good, have stayed in other all inclusive hotels before, but the quality and choice we got here was second to none. although we travelled as a couple, we would be happy to return and bring the children along. I am sure they will enjoy it as well.
Stayed 4 nights in Mar 2018

10/10 Excellent

Maurizio , Tunbridge Wells, Kent, Uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic family holidays
I spent 5 days from 7th to 11th of February 2018. I would recommend the experience to everyone that want to enjoy the resort with family. Amazing stuff , foods, facilities and more.
Stayed 4 nights in Feb 2018

10/10 Excellent

T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10 Gran Oasis
This is our first visit to the Gran Oasis and we will definitely return. We met one couple and this was their 9th visit. The staff were so friendly, food fab and rooms great. There was plenty of ground space, lots of sunbeams, free towels for the beds. A lovely place for adults only or families. There was also two large pools. Entertainment on the night was great most nights.
Stayed 5 nights in Feb 2018

8/10 Good

Roberto, Essex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oasis stay
Daniel was very welcoming on reception, friendly and helpful. The hotel was lovely and baby pool was nice and warm perfect for little ones. Breakfast was nice, make sure to go before 8:30am as it gets busy. Will return again soon.
Stayed 4 nights in Jan 2018

10/10 Excellent

jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were very friendly and helpful. Made the stay very enjoyable. The food was absolutely amazing, didn't have one bad meal all week
Stayed 6 nights in Jan 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
sound hotel no complaints
everything was sound the man at the bar jose manual i think was his name was miserable but everyone else was friendly and it made up for it not a single complaint about food or cleanliness everything was spot on.
Stayed 7 nights in Jan 2018

8/10 Good

lewis, Scotland

Liked: Cleanliness, staff & service, room comfort
Nice hotel good location
Lovely hotel pool area not very big compared to other hotels I have stayed in. To get a sunbed you need to be up early! Food was very good. All inclusive finished at 11 p.m just a bit too early. Towels for the pool area only changed once in a week! Staff very friendly.
Stayed 7 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel great Expedia didn't pass on important infor
Hotel was amazing and hotel staff were brilliant they were very helpful and kept the place pristine! Hotel staff were brilliant and understanding when I was suprised to find out that we were given rooms at the furthest end of the hotel which takes a good ten minutes to walk up hundreds of stairs or very long steep slopes , when booking I specifically asked for a ground floor apartment for oap guest this information was not passed on
Stayed 7 nights in Jun 2017

6/10 Okay

Bobby, Birmingham

Liked: Cleanliness
Disliked: Staff & service
Bathrooms
Bathrooms are too small and showers feel claustrophobic you can't even fit in it. And chambermaid took my jacket which I had accidentally forgotten in the wardrobe at checking out.
Stayed 3 nights in May 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely all inclusive hotel. Staff very helpful and apartment was very comfortable