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"Georgiana on reception - was amazingly kind helpful and considerate. She ensured parking - you have to pay £17 extra for a nights stay - was easy. Kaha on reception a bit later - apologies if I spelt your name wrong - was so helpful with a few issues that I had and went that extra mile. It's great to go to a hotel where the staff are so friendly and generous of their time. Well done Marriott."

"Stayed for an awards evening as we were sponsoring the event. Credit where it’s due—the event itself was well run and organised. Unfortunately, the hotel completely let it down. The room was genuinely one of the worst I’ve stayed in. The bathroom was in a poor state: mould present, rusty taps and fittings, enamel missing from the bath, and a cracked mirror. The walls were dirty, the carpet was worn bare in places, and even the bins looked battered and unclean. The issues weren’t limited to the room. Public toilets were in similarly poor condition, with wobbly taps and broken door handles, and the lift was out of order. On top of that, it was noisy at night, making it hard to get a decent sleep. To add to the frustration, the shower curtain clung to you while showering, and the bath handle had been fixed to the wall in a way that made it unusable. On a positive note, the air conditioning worked well and the bed was comfortable—but unfortunately, that’s about where the positives end. "

"Clean, good location, mostly friendly staff, shower head the main downside was the old shower head."

"I stayed one night at the Bristol Hotel whilst in Bristol for the weekend to see the new Greatest Showman musical. The hotel was in a great location - near the Harbourside and close to walk to the theatre and the main shopping area. I did room only so didn’t have any food at the hotel, but it was a great price for the room - a lovely big room with plenty of amenities and a comfortable armchair as well. The hotel lobby has a lovely smell and feels very upmarket. The staff were very helpful and friendly. There is a secure car park right next door that the hotel offer a slight discount on, and there was an entrance directly into the hotel from the carpark which was great. I would definitely look to stay at The Bristol Hotel again if I return to Bristol. "

"The only thing that I feel could be improved wax the shower, it just needs updating."

"Perfect spot nice location and great on site restaurant"

"Merry small room,service was OK,team great,but,small rooms..."

"Such friendly attentive staff . Good breakfast and beautiful city . Only downside was noisy local youths disturbed my sleep two out of three nights"

"Great Location. Many helpful staff. Some breakfast options contained allergens though labelled without."