Search Hotels by onefinestay in Swanscombe

"The room itself was fair. The check in process was horrible. I paid to upgrade my room and have a high floor. Upon arrival (check in @3pm) they had me and my wife waiting for 2 hours to get our room. They said they would call when it was ready, they didn’t. I was sitting right next to the reception desks, nobody informed me. After approaching to see if it was ready, they said the room was ready after 2 whole hours. We just flew in and were exhausted and had to wait 2 hours for a room that we had booked well before that day. The customer service was trash in this experience. I kept asking why this would happen and they just kept ignoring me. Unacceptable behavior. They proceeded to give me 1 drink voucher. Not even 2 for me and my wife. Look elsewhere."

"Staff Brilliant nothing to much for them Breakfast very good Some room renovated Some room not but clean and tidy "

"Clean quiet dark rooms in a minimalist pod hotel. No windows in rooms. If you’re sharing a room, be sure it’s with someone you’re comfortable with as there is little personal space (including the bathroom)."

"The fromt des"

"Very helpful staff. Great location and hotel. "

"Great service, my prior visit wasnt great but they made up for it with great service"

"Great location, perfect for my trip. Helpful, friendly staff. Good security on the main door which made me feel safe. I will definitely book again!"

"Room was clean aside from mould around the shower screen which is easy to fix. Room was very warm and air con didn't seem to work. Quirky decor was fab though, so nostalgic, would definitely stay again. "

"Nice "