Search Hotels by Q - Hotels in Sutton Hill

"Nice clean room, comfy bed and quiet room. The pub is next door, breakfast is cooked to order and there are some continental items. Breakfast was good and we also had a nice main meal the night before. Toiletries in the room are basic but do the job - hand soap and all in one wash. Plenty of free parking and there are some restaurants and shops close by. We only stayed one night but had no issues, during our stay. A very good low cost hotel. "

"This was a beautiful and friendly hotel. Stay only marred by not being able to use my iPad because of poor connection. "

"We were very disappointed with our stay. When we arrived, it was immediately obvious that the room had not been cleaned properly. The carpet was visibly dirty, the bathroom was covered in dust, and the overall condition of the room felt tired and neglected. The inside of the hotel looked very dated, like an old Travelodge that had not been properly maintained in years. The bedding was also in poor condition, with a hole in it, which is not what you expect when paying for a room. We had booked the room for four people, but when we arrived late in the evening after a long day out, the extra bed had not even been made up for us. It was a sofa bed, and we were left to sort it out and make it ourselves, which was very frustrating at that time of night. The bathroom was especially unpleasant. There was a brown substance caked onto the inside of the bath which looked like it could and should have been cleaned off. Instead, it had been left there alongside a soaking wet towel. This made the whole bathroom feel unhygienic and as though it had been ignored by housekeeping. There were also signs of poor upkeep throughout the property. There was glass all over the car park, which did not feel safe, and inside the room there was a picture on the wall that appeared to have been placed there simply to cover something up, which added to the shabby feel of the place. The staff were not welcoming on arrival and seemed uninterested, almost as though our arrival was an inconvenience. We were"

". More Direct and Strong Version It honestly does not make sense to pay for a hotel room and then be charged extra to use the pool and gym. These are basic facilities that should come with your stay. If food is not included, then at the very least, access to the pool and gym should be. Charging guests extra for this, even for just one night, feels unnecessary and unfair. Very disappointing experience"

"Great location for the shops and restaurants, room clean and tidy, didn’t have very much interaction with staff apart from checking in, very pleasant lady and gave us information about the hotel, the only thing that lets the hotel down is the the common areas and stairways are very tired and some areas the carpet is very worn, but this wouldn’t stop us staying in the future "

"Dont stay here "

"We had an excellent stay. All of the staff were very helpful. The room was large and clean. We enjoyed the gym, pool, sauna and steam room. The leisure centre members were very welcoming and friendly also. Dinner and breakfast were very good. We will come and stay again. "

"Fantastic room in a timber framed structure Excellent location Great food Thoroughly enjoyed the stay Would seriously recommend "

"clean, lovley staff "