Title: Telford Madeley Court Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=327291&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Telford Madeley Court Lakeside retreat offers peaceful shores and memorable dining experiences, with both daytime and evening options to savor local cuisine ## Photo gallery for Telford Madeley Court ![Property entrance - Telford Madeley Court (Telford)](https://images.trvl-media.com/lodging/1000000/330000/327300/327291/72642991.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Interior detail - Telford Madeley Court (Telford)](https://images.trvl-media.com/lodging/1000000/330000/327300/327291/4a801d9b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Garden - Telford Madeley Court (Telford)](https://images.trvl-media.com/lodging/1000000/330000/327300/327291/e2fe5fb2.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby - Telford Madeley Court (Telford)](https://images.trvl-media.com/lodging/1000000/330000/327300/327291/1ad927b9.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property - Telford Madeley Court (Telford)](https://images.trvl-media.com/lodging/1000000/330000/327300/327291/3f47f7ff.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Telford Madeley Court, beside a serene lake, is a perfect getaway. Enjoy meals at the PRIORY RESTAURANT, relax in the garden, or use dry cleaning services. The property offers free in-room WiFi and meeting spaces, earning enthusiastic reviews from past visitors. ## Reviews 7.4 Good ## Popular amenities - Parking included - Free Wi-Fi - Restaurant - Air-conditioning - Breakfast available - Business services ## Room options ### Check availability for these dates Tonight [Jan 14 - Jan 15](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-14&endDate=2026-01-15&selected=327291&PinnedHotelID=327291&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-14&endDate=2026-01-15&selected=327291&PinnedHotelID=327291&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan 15 - Jan 16](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-15&endDate=2026-01-16&selected=327291&PinnedHotelID=327291&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-15&endDate=2026-01-16&selected=327291&PinnedHotelID=327291&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan 16 - Jan 18](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=327291&PinnedHotelID=327291&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=327291&PinnedHotelID=327291&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan 23 - Jan 25](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=327291&PinnedHotelID=327291&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=327291&PinnedHotelID=327291&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 3+ beds 2 beds Showing 5 of 5 rooms ### View all photos for Standard Double Room ![Desk, laptop workspace, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/1000000/330000/327300/327291/b6a3e489.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room ### Highlights Air conditioning Plasma TV Hairdryer Shower/bath combination Private bathroom Coffee/tea maker Satellite channels Laptop workspace - Sleeps 2 - 1 Double Bed ### View all photos for Superior Double Room ![Desk, laptop workspace, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/1000000/330000/327300/327291/c3f28b18.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Double Room ### Highlights Air conditioning Plasma TV Hairdryer Shower/bath combination Private bathroom Coffee/tea maker Satellite channels Laptop workspace - Sleeps 2 - 1 Double Bed ### View all photos for Standard Single Room ![Desk, laptop workspace, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/1000000/330000/327300/327291/844a7b07.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Single Room ### Highlights Air conditioning Plasma TV Hairdryer Shower/bath combination Private bathroom Coffee/tea maker Satellite channels Laptop workspace - Sleeps 1 - 1 Single Bed ### View all photos for Standard Triple Room ![Desk, laptop workspace, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/1000000/330000/327300/327291/135ad2c1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Triple Room ### Highlights Air conditioning Plasma TV Hairdryer Shower/bath combination Private bathroom Coffee/tea maker Satellite channels Laptop workspace - Sleeps 3 - 3 Single Beds ### View all photos for Standard Twin Room ![Desk, laptop workspace, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/1000000/330000/327300/327291/f2e58f05.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Twin Room ### Highlights Air conditioning Plasma TV Hairdryer Shower/bath combination Private bathroom Coffee/tea maker Satellite channels Laptop workspace - Sleeps 2 - 2 Single Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FTelford-Hotels-Telford-Madeley-Court.h327291.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FTelford-Hotels-Telford-Madeley-Court.h327291.Hotel-Information) ## About the area Located in Telford, Telford Madeley Court is in a rural area and on a lake. Blists Hill and Ironbridge Gorge are local landmarks, and travellers looking to shop may want to visit Maws Craft Centre and Telford Shopping Centre. Looking to enjoy an event or a game while in town? See what's happening at New Bucks Head Stadium or Castlecroft Stadium. Break out the clubs and hit the links on a nearby golf course, or seek out an adventure with hiking/biking trails. [Visit our Telford travel guide](https://www.expedia.co.uk/Telford.dx4989) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C52.64305%2C-2.45107&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=mQtqJcllPiuNPXYK0klV_kNx9ps=) Castlefields Way, Madeley, Shropshire, Telford, England, TF7 5DW ### What's nearby - Telford Snowboard and Ski Centre \- 1 min walk \- 0.0 miles - Ironbridge Gorge \- 16 min walk \- 0.9 miles - Blists Hill \- 3 min drive \- 1.3 miles - Ironbridge Museum \- 3 min drive \- 1.7 miles - Telford Town Park \- 4 min drive \- 2.1 miles ### Getting around - Oakengates Station - 8 min drive - Birmingham Airport (BHX) - 73 min drive ### Restaurants - ‪Foresters Arms - ‬13 min walk - ‪KFC Telford - Madeley Court Way - ‬10 min walk - ‪The Unicorn Inn - ‬3 min drive - ‪Domino's Pizza - ‬11 min walk - ‪Britannia Inn - ‬4 min drive ## About this property ### Telford Madeley Court Hotel by the lake Take advantage of a terrace, a garden and dry cleaning/laundry services at Telford Madeley Court. The on-site restaurant, PRIORY RESTAURANT, offers breakfast, lunch and dinner. Stay connected with free in-room WiFi, and guests can find other amenities, such as a bar and conference space. You'll also enjoy perks such as: - Free self-parking - Buffet breakfast (surcharge), free newspapers and wedding services - A TV in reception, luggage storage and a banquet hall Room features All guest rooms at Telford Madeley Court boast thoughtful touches, such as laptop-friendly workspaces and air conditioning, in addition to amenities, such as free WiFi. Other amenities include: - Bathrooms with shower/bath combinations and hairdryers - Plasma TVs with satellite channels - Wardrobes/cupboards, coffee/tea makers and daily housekeeping ## Similar properties ![Food and drink](https://images.trvl-media.com/lodging/21000000/20950000/20945000/20944914/23b58622.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ye Olde Robin Hood Inn Telford - Breakfast included - Parking included - Free Wi-Fi - Games room 8.8 Excellent 82 reviews £90 includes taxes & fees 15 Jan - 16 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-15&endDate=2026-01-16&selected=20944914&PinnedHotelID=20944914&HadPinnedHotel=true®ionId=-1&adults=2) ![Interior](https://images.trvl-media.com/lodging/6000000/5560000/5557400/5557330/c978bed7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Half Moon Jackfield Telford - Parking included - Free Wi-Fi - Restaurant - Bar 9.2 Wonderful 504 reviews £78 includes taxes & fees 22 Jan - 23 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-22&endDate=2026-01-23&selected=5557330&PinnedHotelID=5557330&HadPinnedHotel=true®ionId=-1&adults=2) ![Garden](https://images.trvl-media.com/lodging/5000000/4280000/4275300/4275249/d6c12c55.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Shakespeare Inn Telford - Parking included - Free Wi-Fi - Restaurant - Bar 9.0 Wonderful 491 reviews £85 includes taxes & fees 22 Jan - 23 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-22&endDate=2026-01-23&selected=4275249&PinnedHotelID=4275249&HadPinnedHotel=true®ionId=-1&adults=2) ![Staircase](https://images.trvl-media.com/lodging/3000000/2260000/2252900/2252885/w2872h1914x3y3-84a12fe3.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Old Orleton Inn Telford - Parking included - Free Wi-Fi - Business services - Bar 9.4 Exceptional 248 reviews £59 includes taxes & fees 20 Jan - 21 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-20&endDate=2026-01-21&selected=2252885&PinnedHotelID=2252885&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Free self parking on site - Limited on-site self parking - Wheelchair-accessible parking available ### Food and drink - Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: GBP 13.95 for adults and GBP 7.95 for children - A bar/lounge - A restaurant - Couples/private dining ### Restaurants on site - PRIORY RESTAURANT ### Things to do - TV in common areas ### Family friendly - Laundry facilities ### Conveniences - 24-hour front desk - Free newspapers in lobby - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Dry cleaning/laundry service - Housekeeping (daily) - Wedding services ### Business services - 3,455 square feet of conference space - Meeting rooms ### Outdoors - Garden - On a lake - Picnic area - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - No lift - Wheelchair accessible (may have limitations) - Wheelchair-accessible parking - Wheelchair-accessible path of travel ### More - 2 floors - 3 buildings - Banquet hall - Built in 1600 - Communal living room - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Hair dryer - Private bathroom - Shower/bathtub combination - Towels provided ### Entertainment - Plasma TV with satellite channels ### Food and drink - Coffee/tea maker - Limited room service ### More - Air conditioning (climate-controlled) - Desk - Iron/ironing board on request - Laptop workspace - Phone ## Policies ### Check-in Check-in start time: 2 PM; check-in end time: 12:30 AM Minimum check-in age - 18 ### Check-out Check-out before 11 AM ### Special check-in instructions Front desk staff will greet guests on arrival at the property This property doesn't offer after-hours check-in Information provided by the property may be translated using automated translation tools ### Renovations and closures The property is closed between 30 August and 31 December. ### Access methods Staffed front desk ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome Children can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Optional extras - Fee for buffet breakfast: from approximately GBP 13.95 for adults and from GBP 7.95 for children The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards and debit cards This property reserves the right to pre-authorise the guest's credit card prior to arrival. If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Hotel Mercure Telford Hotel Telford Madeley Court Hotel Telford Mercure Madeley Court Mercure Madeley Court Hotel Mercure Madeley Court Hotel Telford Mercure Madeley Court Telford Mercure Telford Madeley Court Mercure Telford Madeley Court Hotel Telford Mercure Telford Madeley Court Hotel Telford Madeley Court Telford Telford Madeley Court Hotel Telford Mercure Telford Madeley Court Hotel ## Frequently asked questions ### Is Telford Madeley Court pet-friendly? ### How much is parking at Telford Madeley Court? ### What time is check-in at Telford Madeley Court? ### What time is check-out at Telford Madeley Court? ### Where is Telford Madeley Court located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Telford Madeley Court Reviews 7.4 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 7.6 Cleanliness ### 8.2 Location ### 7.8 Staff & service ### 7.2 Property conditions & facilities 10 - Excellent 82 8 - Good 145 6 - Okay 61 4 - Poor 49 2 - Terrible 15 ## Reviews ### 2/10 Terrible #### David 30 Aug 2021 Disliked: Cleanliness, property conditions & facilities, room comfort #### Appalling room We had a terrible stay at this hotel and had to leave a day early. The road way to the hotel is appalling and full of pot holes. On arrival at reception the receptionist was pleasant, we then got to our room, even before entering you were hit by the smell of damp and mould, we entered the room and straight away had to open windows because of the smell. We then had to kill numerous spiders and upon looking in the bathroom we were greeted by mould around the bath and on the light fitting, the tv didn’t have a remote so we couldn’t watch that. We approached reception and were told that because the hotel was full we couldn’t be moved. On speaking with several other residents they informed us of the same thing. Having had covid and being left with severe respiratory issues ( as well as having a young family) we had to use the room for the night which made us all feel unwell and our clothes stink of damp and mould. The following morning we checked out( this was due to the appalling state of the room). My respiratory problems have been made worse due to the damp and general uncleanliness of this room Never ever stayed anywhere so bad ##### David Stayed 2 nights in Aug 2021 ### 10/10 Excellent #### Steve 29 Aug 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Location was perfect, staff very professional made us welcome ##### Steve Stayed 1 night in Aug 2021 ### 8/10 Good #### florence, avalon beach 29 Aug 2021 Liked: Cleanliness Nice castle,but bedroom didn t match photos.Expected to be on the castle not in the modern wing... Buffet ok but not Amazing... ##### florence Stayed 5 nights in Aug 2021 ### 4/10 Poor #### Justin 26 Aug 2021 Disliked: Cleanliness, staff & service At first glance this is a beautiful setting and the initial impression of a modern interior sets high expectations. Those expectations were let down by the room & staff. Room: not cleaned properly (clothes from previous occupant not removed from cupboard; pill blister pack found under bed sheet) - we cannot be sure the room was cleaned to Covid standards; unsympathetic staff who need training in client services & record keeping. Will not recommend to others and will not visit again. ##### Justin Stayed 1 night in Aug 2021 ### 8/10 Good #### Shaun 25 Aug 2021 Liked: Cleanliness, amenities, property conditions & facilities Clean and friendly ##### Shaun Stayed 1 night in Aug 2021 ### 10/10 Excellent #### Geraldine 24 Aug 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Overnight stay Great experience. Very friendly staff and covid safe. Only stayed one night as travelling on. Food was lovely and breakfast was hot and everything well cooked. Now we know it's there, very happy to stay again in the future. ##### Geraldine Stayed 1 night in Aug 2021 ### 4/10 Poor #### Verified traveller 18 Aug 2021 Disliked: Cleanliness, property conditions & facilities Exteria facard of the building is lovely. The guest rooms need to have money spent on them. Could employ a better housekeeper who would ensure the rooms were cleaned properly. Breakfast was okay but only just warm. Not much selection if you didn't want a full breakfast ##### Verified traveller Stayed 2 nights in Aug 2021 ### 4/10 Poor #### Verified traveller 16 Aug 2021 Disliked: Cleanliness, property conditions & facilities I booked a Superior Double Room the photos at booking showed a High Ceiling Room, Grand Four Poster Bed Open Fire and Deluxe Bathroom, What you get is an Attic Room with the softest singular most uncomfortable poor quality double divan bed with badly fitted sheet, no bedside tables and a scruffy bathroom. Very disappointing and bad in fact shocking value for money. Don't get ripped off stay somewhere else! ##### Verified traveller Stayed 1 night in Aug 2021 ### 4/10 Poor #### Verified traveller 13 Aug 2021 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Very tired hotel Very tired hotel. We were located here as we were double booked in our chosen hotel. Grounds & outside very impressive, but once inside, rooms very dark and dusty, furniture very old, showers not working properly, water stained ceiling, thin towels, chipped bath. We made the most of our stay, but not recommended & will not be returning. ##### Verified traveller Stayed 4 nights in Aug 2021 ### 8/10 Good #### Natalie 10 Aug 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Lovely Have stayed here a few times now, rooms are always clean and comfortable. ##### Natalie Stayed 1 night in Aug 2021 ### 2/10 Terrible #### Jane 9 Aug 2021 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Tired and low star rating hotel Where do we start. A very low three star rating. Dirty, ripped seats on chairs, food thrown down on table, service not knowing what was on menu, steak as tough as boots served with oven chips, fruit cocktail from a can for breakfast…just lazy cooking. We couldn’t wait to get away and would not recommend or stay again. The reception staff and bar were rushed off their feet, pleasant enough and changed our room on request as we had no shower. The Manor House was nice in parts and expected given its age but the hotel could do with some serious money spent on it. Not working £50 a night let alone £102!!! ![No excuse leaving a chair in this state in the room!!](https://a.travel-assets.com/ugc/hotel-reviews/6A7E7022BD3E04FE7EB5BCB1A78576F9C50991CC1628611831873.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Dirty and rusty ](https://a.travel-assets.com/ugc/hotel-reviews/15DAF938C7199F264D85C47A0756ACF3C1E49DBC1628611830704.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Jane Stayed 1 night in Aug 2021 ### 8/10 Good #### Verified traveller 1 Aug 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Our family room was a reasonable size with ample space for the three of us. The staff on arrival were very nice and reasonable safety measures in place due to the current situation. ##### Verified traveller Stayed 1 night in Jul 2021 ### 2/10 Terrible #### Verified traveller 31 Jul 2021 Disliked: Cleanliness, property conditions & facilities The room was poor the shower was held together with duct tape Mould around the tiles We came for a nights stay for a family gathering in the area Thank goodness we only had to stay one night The building is stunning from the outside however the room we were allocated was sub standard unclean and not maintained at all I would not recommend this hotel and I certainly would never book again ##### Verified traveller Stayed 1 night in Jul 2021 ### 6/10 Okay #### Andrew 20 Jul 2021 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities #### Disappointing for the price My room was in the 'new' part of the building. The bed (kingsize) was two singles pushed together, these two singles were different heights and had completely different mattresses so I was effectively on a single bed. There was considerable mold in the bathroom and dirt in the wardrobe, one of the bathroom lights was broken and had a strobing effect. The room had clearly been amateurishly repainted without removing any fittings as everything had white paint splatter on it. The area is noisy at night due to youths riding dirt bikes round the field at the back of the hotel (this happened two nights out of three). The staff were very pleasant and helpful but clearly run off their feet with the receptionist having to help serve breakfasts. The old hall is beautiful historic building. Overall the hotel is 'ok' but not what I would expect for the price and the three star rating. Having stayed here before this has gone down hill fast since being sold by Mecure. ##### Andrew Stayed 3 nights in Jul 2021 ### 10/10 Excellent #### Marie 29 Jun 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Enjoyed our stay Clean plenty if room breakfast lovely Evening meal not so nice Frozen fish and chips Staff friendly and helpful Would stay again ![](https://a.travel-assets.com/ugc/hotel-reviews/531C796CCD4D28A21146E48D95988F528F4520E91624999403781.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/E398D53AA694F16520E7F7F17CFDE197F5EF5ADA1624999414218.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/CE9E8F233D14635CF7C865AEEDD0FE848F0CE4471624999413241.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Marie Stayed 1 night in Jun 2021 ### 8/10 Good #### George 29 Jun 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Madeley Court Hotel Excellent hotel, really good value for money. Loved the setting and the fact it is an old priory with much of the original building and artefacts still intact . ![](https://a.travel-assets.com/ugc/hotel-reviews/01AE5535FFC98C6609E93C120BBEAC8FBBF994331624968964418.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/01AE5535FFC98C6609E93C120BBEAC8FBBF994331624969060833.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### George Stayed 1 night in Jun 2021 ### 8/10 Good #### Simone 30 May 2021 Liked: Cleanliness, staff & service, room comfort It is a beautiful building in a beautiful setting. The staff were great, the dinner excellent. Nothing was a problem. The only comment I would make, is that the company need to invest in the driveway. There are drops on either side of the narrow tarmac strip, which itself has several pot holes. One day someone will break a spring, and it will cost the hotel money! ##### Simone Stayed 1 night in May 2021 ### 6/10 Okay #### Cynthia 25 May 2021 Liked: Cleanliness #### So wanted it to be great but sadly disappointing! This hotel could be so fabulous. This is our second stay as its the most convenient to family living close by. After our first stay we said we'd never stay there again as we had a list of complaints. I spent a good hour going over these with a very lovely acting manager who promised to pass them on but never heard a word from anyone. Decided to give it another go thinking we may have just been unlucky. 1 towel on arrival so had to request more. Hairdryer literally blew up - flames/smoke - (presumably not PAT tested) so had to request a new one. Duvet about 30cm too small for the cover. Said it provided breakfast but this turned out to be a brown paper bag full of sachets/cartons etc. No explanation why restaurant was closed for breakfast when it was open later in the day. Damp smell in hallway. The whole place needs some tlc, some scented diffusers, some general maintenance and paint here and there to make it better. Staff need training in customer service as so half hearted. Mercure Management really need to visit as have stayed at several Mercure Hotels and this one is letting down the company name. ##### Cynthia Stayed 2 nights in May 2021 ### 8/10 Good #### CLAIRE 16 May 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Nice peacful place to stay ...rooms are comfy and clean ....needed extra towels which were bought to our room ....i would stay again ##### CLAIRE Stayed 1 night in May 2021 ### 10/10 Excellent #### Mohammed 19 Feb 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Graham was there to cater for all our needs, very polite and friendly. ##### Mohammed Stayed 1 night in Feb 2021 ### 8/10 Good #### Verified traveller 21 Dec 2020 Liked: Cleanliness, staff & service, property conditions & facilities Great location and building warm rooms but the whole place needs money to upgrade ##### Verified traveller Stayed 1 night in Dec 2020 ### 8/10 Good #### Verified traveller 28 Sept 2020 Liked: Cleanliness, staff & service Disliked: Property conditions & facilities, room comfort #### Lovely Grounds and building Although the location and the staff are lovely, room 36 was very disappointing. We smelled humidity from the corridor, and we felt and smelled it in the room. Moreover the mattress was either very just uncomfortable or very old. Other than these issues, dinner and the rest of the hotel and grounds were lovely. ##### Verified traveller Stayed 1 night in Sep 2020 ### 4/10 Poor #### Mark 21 Sept 2020 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Bad hotel We had 3 rooms in total one wasn’t cleaned, bin full toilet not flushed. Rooms very dated furniture tired or broken. The young receptionist guy was friendly but other staff miserable. Breakfast was cold. Table in bar broken. ##### Mark Stayed 2 nights in Sep 2020 ### 4/10 Poor #### Daniel 14 Aug 2020 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities, room comfort #### Dissappointing and Dilapidated Ended up checking out and going home almost as soon as we'd checked in. Dirty, tired, stuffy, ugly, smelly rooms (we changed but it was no better). The staff were apologetic and understanding, at least. ##### Daniel Stayed 1 night in Aug 2020 ### 4/10 Poor #### Mike, Devon 11 Aug 2020 Disliked: Cleanliness, property conditions & facilities Property did not have bar or restaurant operating, it was very dusty and unclean. The website did not mention the reduced service. Staff were not all in uniform, poor impression given. ##### Mike Stayed 3 nights in Aug 2020 ## Expedia's Latest Trends ### Hotels > [Grosvenor Pulford Hotel & Spa](https://www.expedia.co.uk/Chester-Hotels-Grosvenor-Pulford-Hotel-Spa.h790572.Hotel-Information) > > [Half Moon Jackfield](https://www.expedia.co.uk/Telford-Hotels-Half-Moon-Jackfield.h5557330.Hotel-Information) > > [The Windermere Hotel](https://www.expedia.co.uk/Windermere-Hotels-The-Windermere-Hotel.h13431161.Hotel-Information) > > [Hilton Garden Inn Silverstone](https://www.expedia.co.uk/Towcester-Hotels-Hilton-Garden-Inn-Silverstone.h48251404.Hotel-Information) > > [ibis budget Manchester Airport](https://www.expedia.co.uk/Manchester-Hotels-Ibis-Budget-Manchester-Airport.h75715089.Hotel-Information) > > [White Hart Cafe Bar & Bistro](https://www.expedia.co.uk/Telford-Hotels-White-Hart-Cafe-Bar-Bistro.h29290586.Hotel-Information) > > [Cambridge Belfry Hotel & Spa](https://www.expedia.co.uk/Cambridge-Hotels-Cambridge-Belfry.h1103020.Hotel-Information) > > [Buckatree Hall Hotel](https://www.expedia.co.uk/Telford-Hotels-Buckatree-Hall-Hotel.h527449.Hotel-Information) > > [Royal Whitby](https://www.expedia.co.uk/Whitby-Hotels-The-Royal-Hotel.h57917040.Hotel-Information) > > [The Old Orleton Inn](https://www.expedia.co.uk/Telford-Hotels-The-Old-Orleton-Inn.h2252885.Hotel-Information) > > [DoubleTree by Hilton Cheltenham-Cotswolds](https://www.expedia.co.uk/Cheltenham-Hotels-Doubletree-By-Hilton-Cheltenham.h65899.Hotel-Information) > > [Harbour Hotel Christchurch](https://www.expedia.co.uk/Christchurch-Hotels-The-Christchurch-Harbour-Hotel-And-Spa.h18097.Hotel-Information) > > [YHA Ironbridge Coalport - Hostel](https://www.expedia.co.uk/Telford-Hotels-YHA-Ironbridge-Coalport-Hostel.h11886843.Hotel-Information) > > [De Vere Tortworth Court](https://www.expedia.co.uk/Bristol-Hotels-De-Vere-Tortworth-Court.h570412.Hotel-Information) > > [Dunston Hall Hotel, Spa and Golf Resort](https://www.expedia.co.uk/Norwich-Hotels-Dunston-Hall.h519081.Hotel-Information) > > [The Ugly Duckling](https://www.expedia.co.uk/Telford-Hotels-The-Ugly-Duckling.h18285596.Hotel-Information) > > [Lakes Hotel and Spa](https://www.expedia.co.uk/Windermere-Hotels-Lakes-Hotel-And-Spa.h901040.Hotel-Information) > > [Last Drop Village Hotel and Spa](https://www.expedia.co.uk/Bolton-Hotels-Last-Drop-Village-Hotel-And-Spa.h9341.Hotel-Information) > > [Cave Hotel & Golf Resort](https://www.expedia.co.uk/Faversham-Hotels-Cave-Hotel-Golf-Resort.h33410673.Hotel-Information) > > [The Shakespeare Inn](https://www.expedia.co.uk/Telford-Hotels-The-Shakespeare-Inn.h4275249.Hotel-Information) > > [Hampton by Hilton Bristol Airport](https://www.expedia.co.uk/Bristol-Hotels-Hampton-By-Hilton-Bristol-Airport.h16543862.Hotel-Information) > > [De Vere Wokefield Estate](https://www.expedia.co.uk/Reading-Hotels-De-Vere-Wokefield-Estate.h1044123.Hotel-Information) > > [Redworth Hall Hotel](https://www.expedia.co.uk/Newton-Aycliffe-Hotels-Redworth-Hall-Hotel.h517266.Hotel-Information) > > [Ye Olde Robin Hood Inn](https://www.expedia.co.uk/Telford-Hotels-Ye-Olde-Robin-Hood-Inn.h20944914.Hotel-Information) > > [Four Seasons Hotel Hampshire](https://www.expedia.co.uk/Hook-Hotels-Four-Seasons-Hotel-Hampshire.h986107.Hotel-Information) > > [The Telford Hotel, Spa & Golf Resort](https://www.expedia.co.uk/Telford-Hotels-Telford-Hotel-Golf-Resort.h18485.Hotel-Information) > > [The Swan Hotel Smoke & Taphouse](https://www.expedia.co.uk/Telford-Hotels-The-Swan-Hotel-Smoke-Taphouse.h2763030.Hotel-Information) > > [De Vere Cotswold Water Park](https://www.expedia.co.uk/Cirencester-Hotels-De-Vere-Cotswold-Water-Park.h1770053.Hotel-Information) > > [Best Western Valley Hotel](https://www.expedia.co.uk/Telford-Hotels-Best-Western-Valley-Hotel.h601641.Hotel-Information) ---