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"Not enough lifts for the size of the hotel. At busy time"

"Breakfast was terrible, you have to wait ages to be seated as the restaurant is not big enough to serve the hotel. Be careful which part of the hotel you stay in, some rooms on the road are incredibly noisy and you can hear the tube every 20 seconds. No sleep!"

"Lobby area was good and clean. Fairly busy at times. Downstairs bar was very busy, not enough staff to cater for the guests. Lift access was somewhat confusing and not explained properly to the guests, there should have been someone standing at the lift to explain how it works. Room was average and it was facing the back of the hotel, the air conditioning generator was outside and omitting a very loud sound all day and night. We had to ditch the fridge off too as that was making loud clicking sound too. If you want a peaceful night sleep then it’s not an ideal room. Beds and pillows were comfy. Bathroom very average and worn out. Location was at Marble Arch, 1 minute walk from Oxford street. Plenty of eateries and shops. Perfect location for shopping."

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"We stayed here for two nights the staff were great they helped with the check in and when we checked out my wife asked for two extra pillows and they bought them in straight away great location clos to everything thank you for a lovely stay "

"The hotel was just what we needed Rooms very very small but had everything we needed except tea making facilities. I would recommend this hotel to others and would definitely use again. "

"We recently stayed at the Mitre House Hotel and overall had a pleasant experience thanks to the excellent staff and location. Everyone we encountered at reception, the bar, and restaurant was friendly, welcoming, and very helpful throughout our stay. The hotel itself is charming and full of character, set in a historic building in a lovely Kensington neighborhood. It’s also very convenient for Paddington Station, only about a 5–6 minute walk away (though be careful to use the correct station exit). Our balcony overlooked a beautiful street, although signage recommended not to use it. The included breakfast was adequate with plenty of toast and tea, but it was fairly basic and not what I’d consider a full English breakfast (no sausages and only 1 bacon) The main downside was the layout of family rooms 101/102. The setup is awkward for families with younger children: two separate rooms with two different keys, and both doors spring shut automatically, making lockouts easy. The kids’ room has no bathroom, so bathroom access is either through the main bedroom or via a public hallway entrance, which isn’t ideal. The rooms are also very small, with limited outlets and storage. The bathroom was cramped, with a half shower curtain that easily floods the floor. Overall, the setup may work for families with older children, but I wouldn’t recommend it for younger kids. Also, the lift is very small and slow."

"Property is very convenient, front desk staff is little slow. "

"Our hotel room had poor quality pillows, washroom wasn’t ready , the hotel room is very old , not the same experience that I had during my first visit "