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"On arrival the staff were nice and I was very excited about the stay but unfortunately the experience became upsetting the following morning. A few hours before checkout, a man attempted to enter the room without warning (I was not currently dressed). Thankfully, I had engaged the chain lock on the door, otherwise he would have entered the room. I understand mistakes can happen, but after sharing this experience using their feedback forms, I had simply received and email stating they have recieved the feedback. So I am currently unsure if an explanation or apology for the situation is going to be given but as of yet I have recieved nothing which is not the most reassuring. This is dissapointing as this would have become a go to hotel for me when staying in London due to the convenience of the location."

"I loved this hotel and will absolutely stay here again. The proximity to dining, city icons and transportation is a real plus."

"Overpriced hostels, it's alright overall, but their customers service is horrible, I ask them multiple time over multiple day for clean towels and I only got them on day 3, they do not clear our room regularly either, I upgraded to have coffee in my room and they keep forgetting to give us coffee and would mix decaf with regular cafe even after requesting no decaf, its full of young students everywhere and the room are ridiculously small ( even after I upgraded my room to more space which costed me quite a bit ) the room was the smallest room I ever been in. It felt as if it was a hostel not a hotel at all. Won't be going back."

"Beautiful hotel in a fantastic location and plenty of parking . I cannot wait to stay again it exceeded all my expectations"

"Wonderful hotel supported by a great team and a cracking location"

"I have stayed many times at this hotel as it's convenient to where I occasionally work. One of the reasons I always went back was because it's staff were so helpful. Unfortunately they have now installed a tablet check-in system and reduced the no. of check-in staff. In my opinion this has had a detrimental effect on the check-in experience - especially problematic if you were checking in at the same time as a large group. There are other hotels offering a more personalised service where you're able to speak with real people. I will certainly be seeking these out in future."

"Very good staff attention and also good cleaning of the room. Excellent location"

"Good service and location is great "

"Great hotel with great staff and amenities"