Surrey Holidays from £798

Check-in was slower than expected, especially considering the 3 PM check-in time. It took longer than necessary, which wasn’t ideal after a long journey. The lobby had an odd smell and didn’t feel very welcoming—something about the atmosphere felt off. On the plus side, the left luggage service was prompt, easy, and efficient—definitely appreciated. The corridors, however, had dirty carpets and felt dark and dingy, which gave a poor first impression before even entering the room. The room itself was disappointing in terms of cleanliness. There was a noticeable smell of sweat, and the carpet is dirty and smelly. That said, the sheets and bath linen were clean, which was a relief. The coffee machine is of good quality, but there was no accessible power switch or socket nearby, making it frustrating to use. The bathroom was a decent size, but the toilet seat had loose hinges and clearly needed maintenance. As for the view, the room faced another building, so not much to look at. quite a few areas need improvement—especially cleanliness and maintenance.

Stayed for a night. Stay was great. Room was spacious, clean and beautiful

Pool was great. But no one skimmed the bugs or leaves off at any point over our 4 night stay. Unless it was people using their hands to scoop out dead bugs. This could easily be fixed. As there is a pool skimmer tucked in behind the shelves for people belongings. And for the amount per night. It would have been nice to have the pool staff take care of that a few times a day easily.

Centre of the city located

Love the hotel! I just don’t like the bar and the lobby thing it’s so confusing hahaha