Ratings based on 237 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
93% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Families
by A verified traveller

Surprisingly better than we thought

Posted 26-Aug-2015
It's in the suburbs of Ipswich so recommend SatNav. It's an old mansion which has been extended. We got a really good deal so thought the place might be very tired and in need of a touch of paint. We were pleasantly surprised. Rooms were fine with kettle plus tea / coffee. There is a good spa - pool, sauna, jacuzzi and steam room, so recommend you back your togs. We didn't have breakfast but did have a supper in the bar. All-in-all if you are taking a weekend break in Suffolk I would recommend this place.
4 out of 5
Recommended
for Everyone
by A verified traveller

Great for a break away

Posted 26-Aug-2015
Breakfast was a buffet style, 3,5/10 Hotel very dated circa 1980's decor, was clean and tidy. Would re-visit.
4 out of 5
Recommended
for Everyone
by A verified traveller

excellent base to explore

Posted 09-Aug-2015
The staff could not have done more to make our stay enjoyable. The breakfast buffet had an excellent selection. Me and my wife stayed with our 5 yr old daughter and the hotel facilities offered everything we wanted. Excellent value.
4 out of 5
Recommended
for Everyone
by A verified traveller from k

Hotel very good and a nice place to stay

Posted 05-Aug-2015
A nice hotel and a nice place to stay and relaxing break and the food very good to
2 out of 5
by A verified traveller from Winchester, UK

So much potential but really disappointing

Posted 04-Aug-2015
Room was clean but airless and the bed was ancient and squeaked every time I moved. Didn't sleep well at all. The room was spotless but dreary. Nothing like the rooms shown on the website. The staff were all indifferent and the average age of other guests was definitely over 70. Not a welcoming environment for children. Breakfast was ok and the dining room in the original part of the house is beautiful. The pool was quite nice with comfortable loungers. A friendly smile at reception would make a world of difference!
3 out of 5
Recommended
for Everyone
by A verified traveller

Short stay

Posted 28-Jul-2015
Room is clean bed was really comfy. The breakfast was the best. The staff were all really friendly and polite and very helpful.
4 out of 5
Recommended
for Everyone
by A verified traveller from L

A beautiful old hotel in desperate need of update

Posted 13-Jul-2015
Room had shabby decor, furniture and bathroom, but was clean. Fantastic breakfast and lovely swimming pool.
3 out of 5
Recommended
for Everyone
by A verified traveller

Enjoyed the good swimming pool and jacuzzi.

Posted 07-Jul-2015
Pros: The swimming pool, jacuzzi and seating area around it and in the little garden outside.
Cons: Bathroom needs updating. There needs to be some signs around the building for the extra spaces in the car park and speed bumps plus Exit Road.
Location: Good to be near Ipswich and the A12/A14 intersection. Handy for the coast and pretty villages in Suffolk.
Had a quick 2 night visit to relatives and were glad of the pool, jacuzzi and outside space as it was hot weather. Very bumpy driveway with unmarked speed bumps didn't help the welcome, nor did a full car park. Went to ask at Reception but no one around even though the phone was ringing. Eventually some guests explained that the car park continued along the road ( no signs) and we checked in. We were told that breakfast was £11.95 each (no info on website) so we went out for breakfast as I don't eat that much! We'd booked a twin room at the last minute and found it was for the disabled - not a problem but the red emergency chords everywhere reminded me of my Mum's Care Home. The bathroom was shabby as the 'gold' fittings had deteriorated but it was clean. The bedding and towels were good quality. The main doorknob came off in my hand and the whole fitting came out, leaving a gaping hole in the door. Thankfully it was fixed by the time we came back. The saving grace was the swimming pool so we'd come back again for that!!
4 out of 5
Recommended
for Everyone
by A verified traveller from London

Overall impression

Posted 22-Jun-2015
Pros: We liked the food, the swimming pool and the gym.
Cons: A posher type of music in the restaurant would be more suitable for a four star hotel. The coffee in the restaurant was not as good as elsewhere.
Location: Lovely
The kitchen staff tried very hard to accommodate my dietary requirements and on the whole we were very pleased. Very good value for money.
2 out of 5
by A verified traveller from hertfordshire

Rooms need a clean & update

Posted 22-Jun-2015
Pros: Nice swimming area, but no baby changing area.
Cons: Needs a good update,
I'm 26 years old and never complain, but in this case... our room was so disappointing. The room wasn't worth what we paid, very dated and dirty. I had to keep my shoes on when walking around on the carpet. The whole room needed a good hoover especially the corners of the floor and curtains. I didn't want to pull the curtains across incase some fell out! The bath panel needed replacing as the paint had clipped away. They don't supply many bathroom soaps so take your own, especially if you want to wash your hair. There is also no hairdryer. The phones in the room didn't work so we had to order room service off of our mobiles, the cups for tea & coffee in the room were stained, so i washed them before use. I would stay again