Ratings based on 311 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
82% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller from North Yorkshire

Spa Hotel

Posted 07-Oct-2016
Pros: The excellent Spa
Cons: Decor and the grounds particularly the Nature Trail and the Beck which had rubbish floating in it.
Location: Handy Bus Service with easy access to the Train Station and the Town Centre.
A 2 night stay in the Spa Hotel close to a bus route. Hotel decoration a little tired and the grounds would benefit from some maintenance. It's big plus is the excellent Pool, Steam Room, Sauna and Jacuzzi which helped to make a relaxing break.
4out of 5
by A verified traveller from norfolk

Nice hotel

Posted 26-Sep-2016
Nice hotel,close to shopping, entertainment etc. Delicious breakfast. Good pool area with hot tub (not very hot when we were there), steam room and sauna.
2out of 5
by A verified traveller from Toronto, Canada

Did not deliver

Posted 01-Sep-2016
Pros: Not much
Cons: Everything, rooms, food.
Location: Terrible location requiring a drive through a housing estate to get there. At least they spent money on signage to help you navigate through the maze.
When you look at promotional material on Expedia, hard copy material produced by the owners and other web sites providing opinions it is certainly a stretch. We booked based on the pictures offered and whilst I am sure the rooms shown do exist the other 80%+ rooms are not shown and since this is where most guests are accommodated it is not a fair representation of what was on offer. The room we had was old, had a high hedge three feet from the window, was next to the housekeeping room with a door opening out onto the area outside our room. We were treated to the smell of smoke, telephone calls and chatting at a time we were trying to sleep. The rooms are in need of renovation. There is a slot for a bar fridge but no fridge, no safe, holes between the closet and the bar fridge slot that just made it look like shoddy workmanship. Not even the breakfast is as shown on Travelocity. Overall a very disappointing stay and one that will never be repeated.
4out of 5
by A verified traveller from london

Nice hotel, grounds and facilities.

Posted 15-Aug-2016
Pros: The swimming pool.
We stayed for two nights and had a pleasant stay. The grounds were nice, staff helpful and friendly and the swimming pool a good size. We had dinner in the bar area during our stay and enjoyed the food which was also reasonably priced.
Comment from Hotel Management
23-Sep-2016 by HV, Hotel Management
Dear Guest, Thank you for the feedback. We will look forward to welcome you again soon. Many thanks
3out of 5
by A verified traveller

Comfortable hotel

Posted 08-Aug-2016
My single room was a good size and the bed was comfortable. The leisure facilities were good, but food was very ordinary and the same menu both nights. Only real downside was there was no housekeeping visit to my room on the second day.was assured all rooms are serviced every day, however mine was missed!
3out of 5
by A verified traveller

Zimmer in die Jahre gekommen

Posted 01-Aug-2016
Wellnessbereich für deutsche Ansprüche nicht ausreichend
3out of 5
by Helen from Norwich

Pleasant stay

Posted 26-Jul-2016 on Hotels
In process of being redecorated service in bar good only complaint cleaning staff noisy in am !
1out of 5
by A verified traveller from washington DC

Such a shame

Posted 21-Jul-2016
We have stayed at this hotel many times but sadly will never go back. It was dirty, rude staff the list goes on.
4out of 5
by A verified traveller from soith east England

Tired hotel with frayed aspects but still good

Posted 12-Jul-2016 on Ebookers
The hotel has been in the hands of Muthu for a little while now but no major spend evidenced as yet. It is a little oasis amongst a housing estate with huge potential to be quite special. It is well staffed and very clean with good dining standards. But it is tired and needs some quite urgent renovation and refurbishment both to the main and bedroom areas. The key is value for .money which it offers at most of its prices other than paying full ticket price
3out of 5
by A verified traveller

Hard work

Posted 08-Jul-2016
Pros: The Spa was welcome after a 4 hour drive
Cons: Tidy the place up and make sure there are enough staff to deal with functions and guests. Waiting 5 minutes at an empty bar for a drink not acceptable
I booked the hotel because of price, on arrival there was function taking place, this appeared to be taking priority over hotel guests. The fact it had a Spa area, was also a factor. The whole facility was probably a very nice venue, when it was new, but definitely needs an update. The room was spacious and clean, but the bathroom light didn't work, the shower head was wrong for the wall bracket so couldn't be used as a shower and I couldn't turn on the cold bath tap. Not much good really. I had my shower in the spa after using the pool. The spa and pool was a good facility, but again, needs a bit of a spruce up.