Ratings based on 276 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
82% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveller

great hotel for the price

Posted 18-May-2016
Pros: pool, quiet location
pool and jacuzzi are a great addition, nice outside space and rooms we had with kids beds under eves were great
3 out of 5
by A verified traveller from Suffolk

It's the details!

Posted 16-May-2016
The hotel has some lovely features and staff but unfortunately it's the little things that stand out and let it down. The dust in some areas really stand out making it look dirty. The main complaint would be the leisure centre, the staff took 2 hours to clear 4 plates from the seated eating area making it look messy plus the vents on the wall look as though they have had some damage which a lick of paint would fix. It was these things I remember not the helpful staff or lovely features.
2 out of 5
by A verified traveller from Suffolk

Very disappoining

Posted 03-May-2016
Pros: Pool and gym
Cons: The hotel was very "tired" looking. Needs updating and making the rooms more homely.
Location: Good location with the town close
We were looking forward to having a weekend away and first impression was that the hotel was very nice. We were offered the choice of two rooms which we looked at the first one which was in a row outside away from the hotel. As we were going to be using the pool and gym we didn't want to have to go outside after swimming. We decided to stay in the main building but our room was tiny! The bed was really small and uncomfortable and the room was very dark. There were no pictures or wall decorations which made the room look very dull. Our key card stated a superior room. The room was also next to a boiler/water heater that started up early each morning. If this was superior I would hate to think what a standard room was like! We ate in the restaurant on our first night. The menu was very small with limited choices. The pool and gym were the best part of our weekend sadly and we were glad to get home for a decent nights sleep. I will certainly not be returning and will not recommend to friends.
3 out of 5
by A verified traveller

3.5 out of 5

Posted 11-Feb-2016 on Hotels
Not one of your best decorated hotels. The staff were good but one receptionist chose to ignore me for about 5/10 minutes whilst doing other things. A quite simple ' I will be with you in a moment' would not of gone amiss. In fact her colleague that was doing fitness bookings saved the day. There was a huge party of women staying there too that were loud & totally selfish to other guests. Doors slamming & shouting in the hallway late at night. Everdently the hotel does theme evenings on Saturdays so this is to be expected. Our room cleaner & waiting staff were all good as well as a meal in the restaurant being good value & very tasty. However the restaurant is promoted on TASTECARD which does 2 4 1 etc For some reason they no longer are a member ! Get the hotel out of the 80s décor & you can have a fine hotel
5 out of 5
by Matt from London

Good hotel & staff but room too hot

Posted 31-Jan-2016 on Hotels
Lovely stay in general, however our room got very hot in the morning and we were unable to get it to cool down (we were in a "superior" room on the 2nd floor).
4 out of 5
by Neil from Spalding

Business Trip

Posted 11-Jan-2016 on Hotels
Parking at this hotel can be a bit of a problem as it seems to get busy in the early evening with local people using the Spa and pool. You can end up waling a long distance from your car in the rain and the dark. The fod in the restrauant is very good but the staff always seem to have more important things to do than serve guests
4 out of 5
by Andy from Norwich

Rather average

Posted 26-Dec-2015 on Hotels
Staff were very helpful & the pool area is fantastic. Shame the room seemed rather dated & dirty.
4 out of 5
by Helen from Cardiff

Ipswich

Posted 04-Dec-2015 on Hotels
Had a comfortable stay here, the staff were helpful and friendly. The room was fine and the toilet flush in the shower was a fantastic random touch. The food at the bar was just ok, felt a bit microwaved and not a generous portion by anyone's standards. The spa looked great. I would stay here again.
4 out of 5
by A verified traveller

Nice & quiet

Posted 02-Dec-2015 on Hotels
Have stayed here before & suits us with a nice gym & pool area to relax in. Very clean but could perhaps do with a refresh decor wise.
4 out of 5
by Katherine from Dunstable

Lovely bedroom disgusting bathroom

Posted 18-Nov-2015 on Hotels
Nice bedroom let down by dirty bathroom grouting and general condition