Ratings based on 288 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
81% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
1out of 5
by A verified traveller from washington DC

Such a shame

Posted 21-Jul-2016
We have stayed at this hotel many times but sadly will never go back. It was dirty, rude staff the list goes on.
3out of 5
by A verified traveller

Hard work

Posted 08-Jul-2016
Pros: The Spa was welcome after a 4 hour drive
Cons: Tidy the place up and make sure there are enough staff to deal with functions and guests. Waiting 5 minutes at an empty bar for a drink not acceptable
I booked the hotel because of price, on arrival there was function taking place, this appeared to be taking priority over hotel guests. The fact it had a Spa area, was also a factor. The whole facility was probably a very nice venue, when it was new, but definitely needs an update. The room was spacious and clean, but the bathroom light didn't work, the shower head was wrong for the wall bracket so couldn't be used as a shower and I couldn't turn on the cold bath tap. Not much good really. I had my shower in the spa after using the pool. The spa and pool was a good facility, but again, needs a bit of a spruce up.
4out of 5
by A verified traveller from London

Nice hotel with outside chalets

Posted 17-Jun-2016
I stayed in an outside chalet which at first I was apprehensive about, but when I opened the door, the room was lovely. The hotel was well signposted off the Belstead Road and breakfast was tasty.
4out of 5
by A verified traveller from UK

Comfortable, excellent breakfast, a bit "tired"

Posted 13-Jun-2016
A lovely couple of nights spent here. The room was very comfortable, staff very helpful, and breakfast was excellent. Grounds are peaceful and beautiful too. Only downside was the fact that the bedroom and some communal areas need a thorough deep clean - the doors, walls, windowsills etc were grimy. Routine cleaning was excellent, and bed linen etc was very clean and fresh, but it has obviously been some while since the rooms were decorated or deep cleaned. Lovely stay though.
1out of 5
by A verified traveller from essex chelmsford

Vile.

Posted 23-May-2016
My boyfriend and I stayed at here for one night on Saturday 21st May room 518.. and we most definatley won't be returning. It was his birthday earlier in the week so thought a weekend night would be nice, i had booked hotel online via  expedia paid £89 including breakfast. we arrived about 730pm on the sat was greeted by a fairly pleasant woman on the reception. On way to our bedroom I realised the hotel was bigger than expected however very old tired and run down looking ( how people get married here I don't know!). The room was even worse. Shabby finishing - wallpaper coming off wall, MOULD on bottom of  one of the walls, lots of THICK dust behind the radiator ( looks like it's never actually been cleaned behind). The headboard of the bed also had a stain on it. The TV remote back had been lost previously and the batteries were fixed in with cellotape. I couldn't even make us a hot drink as the kettle was covered in limescale and the pipes at the bottom were black and looked discusting. Also the carpet looked pretty gross, marks everywhere and on closer inspection in the corner of the room it looked like patches of mould on carpet ( you will see this in my pictures I took and will post). To escape the room we headed out closer to town for dinner we popped back decided to go for a drink at the bar, tbf the guy at the bar was very friendly although when my partner ordered a beer the barman mentioned the chiller not working so he had to run to the other bar to get a cold beer
5out of 5
by A verified traveller

great hotel for the price

Posted 18-May-2016
Pros: pool, quiet location
pool and jacuzzi are a great addition, nice outside space and rooms we had with kids beds under eves were great
3out of 5
by A verified traveller from Suffolk

It's the details!

Posted 16-May-2016
The hotel has some lovely features and staff but unfortunately it's the little things that stand out and let it down. The dust in some areas really stand out making it look dirty. The main complaint would be the leisure centre, the staff took 2 hours to clear 4 plates from the seated eating area making it look messy plus the vents on the wall look as though they have had some damage which a lick of paint would fix. It was these things I remember not the helpful staff or lovely features.
2out of 5
by A verified traveller from Suffolk

Very disappoining

Posted 03-May-2016
Pros: Pool and gym
Cons: The hotel was very "tired" looking. Needs updating and making the rooms more homely.
Location: Good location with the town close
We were looking forward to having a weekend away and first impression was that the hotel was very nice. We were offered the choice of two rooms which we looked at the first one which was in a row outside away from the hotel. As we were going to be using the pool and gym we didn't want to have to go outside after swimming. We decided to stay in the main building but our room was tiny! The bed was really small and uncomfortable and the room was very dark. There were no pictures or wall decorations which made the room look very dull. Our key card stated a superior room. The room was also next to a boiler/water heater that started up early each morning. If this was superior I would hate to think what a standard room was like! We ate in the restaurant on our first night. The menu was very small with limited choices. The pool and gym were the best part of our weekend sadly and we were glad to get home for a decent nights sleep. I will certainly not be returning and will not recommend to friends.
3out of 5
by A verified traveller

Good but Tired Hotel

Posted 27-Apr-2016 on Hotels
Although the staff of the hotel were friendly and the food was good, the hotel is probably best described as a little bit tired and probably in need of a renovation rooms were fine but bathrooms were tatty and the carpets throughout were worn. However - a good place to stay for piece and quiet.
4out of 5
by A verified traveller

This traveller left a rating score only Posted 25-Apr-2016 on Hotels