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Reviews of Crown Hotel Stone

3 out of 5
Crown Hotel Stone
38 High Street, Stone, England

Reviews

6.0
Rating 10 - Excellent. 5 out of 22 reviews" "
Rating 8 - Good. 4 out of 22 reviews" "
Rating 6 - Okay. 3 out of 22 reviews" "
Rating 4 - Poor. 4 out of 22 reviews" "
Rating 2 - Terrible. 6 out of 22 reviews" "

6.4/10

Cleanliness

6.4/10

Staff & service

5.4/10

Amenities

5.0/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

8/10 Good

Wayne

Business traveller
Liked: Property conditions & facilities
Great price and location central to everything staff polite and friendly.
Stayed 1 night in May 2024

4/10 Poor

John

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room size and bed very good. Issues with the shower flooding the bathroom. Old fashioned shower fitting that was difficult to control. Hot water system very noisy and varying temperature
Stayed 2 nights in Apr 2024

6/10 Okay

Stephen

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It was a fairly rainy ,cold day and we put the heating on in the room to warm it up. We went out to my mothers 80th birthday (so not a late one and when we came back the heating was none existent we shivered under the bed linen and froze? we could not take a shower in the morning as it was so cold. A shame really as we had seen some bad reviews on cleanliness but htis was not our problem.
Stayed 1 night in Feb 2024

2/10 Terrible

Matthew

Disliked: Staff & service, property conditions & facilities

2/10 Terrible

Lesley

Disliked: Cleanliness, staff & service, property conditions & facilities
Never even stayed just drove straight home

2/10 Terrible

Neville

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Jacqueline Louise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First room given was quite awful we were then given a room each (2sisters) and they were lovely recently refurbished staff were all very friendly and helpful
Stayed 2 nights in Dec 2023

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

2/10 Terrible

Matt

Stayed 1 night in Oct 2023

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible place
Horrible, after entering the accommodation area through the broken glass windows i got to my room and open the curtains to a view that looked like a tip with rubbish everywhere.
Stayed 1 night in Oct 2023

10/10 Excellent

SNC installations

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

8/10 Good

Chris

Business traveller
Liked: Cleanliness, room comfort
2 night stay
Hotel in process of refurbishment
Stayed 2 nights in Oct 2023

4/10 Poor

Alice

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We stayed three weekdays here in a separate building from the old, charming looking place they picture. Basically it was terrible. The door to the room had a key pad with exposed batteries and wiring, although we had an actual key to open the door. The rooms did not have actual number plates on the doors, just hand-written numbers on stickers. The bed was hard, the traffic outside was noisy. The bathroom was a joke. No towel bars, no place to put your clothes or toiletries while taking a shower, not even a hook on the back of the door. Shower was so small that if you dropped anything you had trouble picking it up, plus there was nowhere within the shower to place your soap, shampoo, etc. took forever to get slightly warm water. The room was hot but they were able to provide a fan, though it was completely dust covered. Out in the hall, under the stairs to the second floor, was a pile of scrap wood. Ok, so then outside the building they had dug up a pipe and there were piles of lumber, bags of sand or something, the “ballroom” was filled with paint cans. As you enter the back of the main hotel building to go to the front desk there was a strong odor of some kind of solvent, who knows why? We were there for three weekdays and no one was doing any “refurbishing”. The two good qualities were that is was a convenient location to the heart of town, and the receptionist, Florence, was exceedingly gracious and personable.
Stayed 3 nights in Sep 2023
Response from Nikil on 19 Sept 2023
Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely apologize for the inconveniences and issues you experienced during your visit. We take guest feedback seriously as it helps us identify areas for improvement, and we appreciate your input.We understand that you were disappointed with several aspects of your stay, including the condition of your room, the noise from outside, and the state of the building's exterior. Your concerns are valid, and we apologize for any discomfort you endured as a result.Rest assured that we are actively addressing the issues you've mentioned to enhance the overall guest experience. We are working to improve room amenities, including towel bars and shower space, to make our accommodations more comfortable and functional.Regarding the construction and maintenance items you noticed outside the building, we are coordinating with our team to ensure a more organized and appealing appearance for our guests.We greatly appreciate your kind words about our receptionist, Florence. We will pass on your compliments to her, as she exemplifies our commitment to providing exceptional customer service.Your feedback is invaluable to us, and we hope you will consider giving us another chance to exceed your expectations in the future. Please feel free to reach out to us directly if you plan to return so that we can ensure a more enjoyable stay.Thank you again for your feedback, and we hope to have the opportunity to serve you better on your next visiRegardsCrown Hotel

10/10 Excellent

David

Stayed 2 nights in Sep 2023
Response from Florence - Crown Hotel Stone on 17 Sept 2023
Thank you for your review David! We're happy you enjoyed your stay, and hope to see you again soon. Best regards.

4/10 Poor

Verified traveller

Business traveller
Disliked: Property conditions & facilities
The crown
Arrived check in fine but asked for £20 deposit on my credit card in case of damage was not happy with this One guest who had checked in was complaining about substandard showers View from bedroom was a brick wall with a alley which was not secured so not happy to leave the window open because I was on the ground floor Could not get television working The room was clean but I booked a executive deluxe room which by the photos was in the main hotel But I was put in the annex in a delux room The main hotel looks like it is being refurbished with a lot of building materials about Would not stay again
Stayed 1 night in Sep 2023
Response from Florence - Crown Hotel Stone on 15 Sept 2023
We're sorry you weren't satisfied during your stay here. We are currently working hard on renovations to improve the standard of the hotel for all future customers. Due to this, your room was actually upgraded to the fully refurbished Crown Suites free of charge, as the main hotel was under construction that would have greatly affected your stay. Again, we're very sorry you weren't happy here.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Florence - Crown Hotel Stone on 15 Sept 2023
Thank you for your review Sandra, we're happy you enjoyed your stay and hope to see you again soon!

10/10 Excellent

Paul

Stayed 1 night in Sep 2023
Response from Florence on 13 Sept 2023
Thank you so much for your review Paul! We are very happy you enjoyed your stay here. Kind regards, Crown Hotel Stone.

6/10 Okay

Mandy

Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from Florence on 10 Sept 2023
Thank you for your review Mandy. We hoped you enjoyed your stay, and would love to see you again soon! Kind regards, Crown Hotel Stone.

2/10 Terrible

Ian

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Had to move rooms as the carpet was filthy. The ‘refurbished’ room had such a noisy fan that we couldn’t use the bathroom light, had no TV channels, we had to log into our own players, locks were broken but worst of all the shower was hardly usable. So overpriced for a truly awful stay. Management just didn’t get it and offered a maintenance man to fix the problems. Surely it shouldn’t be like this in the first place. Absolutely flabbergasted at the management response. A terrible double room for £95. I wouldn’t use ever again
Stayed 1 night in Aug 2023
Response from Florence on 31 Aug 2023
We're sorry you weren't satisfied with your stay here Ian. The Crown Suites have been fully refurbished and this is the first time we are hearing of a complaint about the fans and locks, as to our knowledge they seem to be working perfectly. However, we appreciate your feedback.

6/10 Okay

Rika

Disliked: Staff & service, amenities, property conditions & facilities
パーキング付きなのでこのホテルに決めましたが、地元の人に「なぜこのホテルに？」と言われました。それでも改装になり部屋自体は綺麗でしたが、接着剤の匂いが気になりました。また備え付けのオイルヒーターが全く効かず、小さなオイルヒーターがベッドの脇にひとつ。バスルームも寒くて…。夜パブで飲んで帰ると正面玄関の鍵がかけられ、危うく閉め出されるところでした。
Stayed 1 night in Nov 2023