Ratings based on 190 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
73% of guests recommend
4.3 Room cleanliness
3.9 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller from H

Nice hotel but .....

Posted 11-Jul-2016
Only stayed here for one night. Initial thoughts lovely hotel welcoming staff and modern interior. However the room while clean overlooked the back of the hotel the view wasn't good. The lighting was very dim dreadful for women trying to apply makeup. The air con was loud so had to turn it off but then we could hear the noise from outside and lastly we could hear what the couple in the next room were doing !!!!!!
3out of 5
by A verified traveller from london

Posted 24-Jun-2016
A very nice hotel with very helpful and friendly staff just a few cosmetic things that caught my eye such as, plug sockets not being straight, wallpaper not being linned properly and marks on the wall but overall my room was lovely. Myself and my friend stayed at the same time so we got to see each others rooms and the only thing that was different is she got two pairs of slippers in her room and I didn't have any but something very minor.
5out of 5
by A verified traveller

Lovely and got upgraded which was a nice surprise

Posted 13-Jun-2016
Comfy second time visiting will def visit again . Food was lovely also
1out of 5
by A verified traveller

Somewhere to sleep for a lot of money!!

Posted 11-Jun-2016
Staff are completely rude with no one in charge or passing off to each other with no actual outcome.. I had staff blame myself & my partner for their mistake on room service 3 times!! Not many English speaking staff to help, whether this was just the 2 days we had stayed I'm not sure if this just fell on our stay or not..
4out of 5
by A verified traveller

This traveller left a rating score only Posted 29-May-2016 on Hotels
3out of 5
by Ajaaz

Great view terrible service

Posted 26-May-2016 on Hotels
We arrived at the hotel after midnight as we were at a family wedding. As we were very tired we just wanted to check in and go to bed. Unfortunately we had to listen to a 15 min sales pitch from the reception guy who was trying to sell us spa treatments. It would have continued but in the end I had to become slightly rude and tell him we are tired and want to sleep. Once we got to our room we were welcomed by a floating poo in the toilet. I was too tired to complain and decided to flush the loo and tell reception the next day. I informed the reception when checking out who simply shrugged their shoulders and said we will let the cleaner know. It's a nice hotel however they need to pull up their socks. One of the best views of the river Thames. It's being let down by staff who it would seem not to care.
3out of 5
by A verified traveller

Huge apartment miles from anywhere

Posted 26-May-2016
This is a strange place. We were upgraded to a large one bedtimes soar tent with great views of the river. It should have been lovely. But the apartment was chilly and soulless, the bed extremely uncomfortable, and as it was in a modern block partly occupied by full time tenants it felt very strange. Service was patchy with some people pleasant but others surly and rude. It's also a good 20 minute walk to the area of BYtersea with shops and restaurants and it took 40 minutes the next morning to get to Vauxhall (about 3 miles away).
4out of 5
by Jennifer

Trendy glamourous hotel

Posted 25-May-2016 on Hotels
Brilliant hotel, very trendy, great location with good views of the river! Room was very swish, large windows, however was unable to open which is unfortunate. The bathroom was also fantastic, epic modern shower. The bed was a little bit too small, despite booking a double (very small double!). Has a free taxi service to Clapham Common, which was greatly appreciated!!
5out of 5
by A verified traveller from NICE

Magnifique séjour à l'Hotel Rafayel sur la Tamise

Posted 23-May-2016
Pros: Magnifique !! très accueillant !!
Cons: Le personnel ne parle pas du tout Français.
Location: Un peu loin du centre mais tout à fait accéssible avec les transports en communs rapides et pratiques. Navette de l'Hotel gratuite.
Je recommande cet hotel exceptionnel. Rapport qualité prix au top. Le personnel est absoluement charmant, avec un soucis de satisfaire et de trouver une sollution à chaque problème. Nous avons demandé une chambre avec vue sur la Tamise qui nous a été offerte sans supplément. Navette gratuite pour se rendre à la station de Metro et à la gare de train toute la journée. Par deux fois celle-ci n'a pas été disponible et un taxi immédiatement appelé et réglé par l'hotel. Chambre immense. Lit au Top !! Un peu loin du centre mais tout à fait accéssible avec les transports en communs rapides et pratiques. Une promenade au bord de la Tamise au porte de votre chambre et accès au Spa gratuit. Que demander de plus !! A noter cependant : le personnel ne parle pas Français. C'est l'occasion de s'exprimer en Anglais pour ceux qui le pourront et de revenir avec cette experience en plus. Pour les autres une petit livre Français/ Anglais avant de partir.
5out of 5
by REBECCA from Torquay

Wonderful hotel at great value

Posted 21-May-2016 on Hotels
What a wonderful hotel. Very kind staff who were genuine and did all they could to make our stay better. They shuttle you to the Tube or you can catch the number 170 bus right outside every 6 minutes to London City. We met the owner who was in reception and was genuinely keen to know what we thought.