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Reviews of OYO Charnwood Hotel

3 out of 5
OYO Charnwood Hotel
29 Scarborough avenue, Skegness, England

Reviews

5.2
Rating 10 - Excellent. 2 out of 10 reviews" "
Rating 8 - Good. 1 out of 10 reviews" "
Rating 6 - Okay. 2 out of 10 reviews" "
Rating 4 - Poor. 1 out of 10 reviews" "
Rating 2 - Terrible. 4 out of 10 reviews" "

4.4/10

Cleanliness

5.8/10

Staff & service

5.0/10

Amenities

4.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Shaun

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrendous stay!! I would not recommend!
Honestly quite horrible! Got there and there was no booking for us! Hotels.com told us the hotel sold our room as they got more money from a walk in customer! After 3 hours on the phone hotels.com was not helping us so we ended up having to pay the hotel again we was put in a dirty room with bumpbeds then the next day we had to move rooms. I would not recommend using hotels.com for anything and especially when it comes to this hotel!
Stayed 2 nights in Dec 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness
i cancald this a long time ago so please put my money back
Stayed 1 night in Nov 2019

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Ammy on 29 Oct 2019
Hi, John! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Ammy.

10/10 Excellent

Glyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Comfortable stay, excellent hospitality. We'd definitely stay here again.
Stayed 2 nights in Oct 2019
Response from Ammy on 26 Oct 2019
Thank you so much for the wonderful rating, Glyn! It gives us immense satisfaction when we see guests loved our services. Keep allowing us to host you and we will put in our continuous efforts to retain this smile forever :) Regards, Ammy.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Oct 2019
Response from Ammy on 26 Oct 2019
Hi, We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Ammy.

10/10 Excellent

Gordon

Stayed 1 night in Oct 2019

6/10 Okay

jason

Disliked: Property conditions & facilities, room comfort
Dogs loved it /Beds need sorting asap
The staff are very nice .it was clean .BUT THE BED WAS NOT FIT FOR PURPOSE. THE SPRING STUCK IN YOUR BACK AND THE BASE WAS BROKEN .WE DID ASK TO GET FIX OR REPLACED BUT THE ONLY THING THEY DID WAS PUT A THROW UNDER BED SHEET. I hope they get the beds sorted as we would go back but not with beds like that.breakfast was ok to .oh we asked other guests staying and they said the same about the beds too .
Stayed 2 nights in Sep 2019
Response from Ammy on 25 Sept 2019
Hi,Jason! We are extremely apologetic to know that your experience with us has not been a pleasant one. We will definitely work on your feedback to provide the best possible experience next time Regards, Ammy.

6/10 Okay

Verified traveller

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Ammy on 5 Sept 2019
Hi, Thank you for taking out your valuable time to rate us. We apologize for the dissatisfaction and we'll surely put in our best efforts to keep up with your expectations in the future. Regards, Ammy.

2/10 Terrible

Vanessa

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very disappointing, no headboard on bed, bathroom flooring not completed to fit the suit, bottom of show not finished. No customer service what so ever.. no even a good morning... breakfast very disappointing.. not even an option to how I would like my eggs cook! Not eaten a fried egg for 20 years. Overall very disappointing
Stayed 1 night in Aug 2019
Response from Ammy on 17 Aug 2019
Hi, We're extremely apologetic to know that your experience with us has not been a pleasant one. We’ll definitely work on your feedback to provide the best possible experience next time Regards, Ammy.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay.
Booked at last minute. Hotel was clean and staff were very polite and friendly. Breakfast was very good too.
Stayed 1 night in Sep 2017