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"Clean room "

"Hotel room was moderate in size, very clean and has what you will need. Staffs are very well trained and polite. The only downside is there’s no hooks in the bathroom so you have no where to hang your clothes. This hotel is in a location that’s out of no where, there’s a free small shuttle that takes you to the subway station that runs every hours, only first come first serve. You must try their public bath, it’s a good experience and very relaxing after day long walk. There’s al self service laundry that’s clean and cheap. Breakfast was good but a bit pricey 2860 yen per person. Food on the main floor grill place is no good, not recommended. Overall still a good hotel."

"From arrival to departure, all the staff we met were amazing. They helped us with our luggages and explained everything clearly. When leaving, they went and got us taxi in the rain. Very impressed with their staff. The hotel itself is clean and spacious. Would definitely recommend this hotel. "

"Great luxury hotel with all useful amenities,amazing onsen and delicious breakfast and dinner and lovely cocktails!"

"Breakfast was terrific"

"Very convenient to the train station.. easily to access coming from Narita or Haneda using the YCAT or train. Breakfast was nice. Staff was very friendly. Lots of store and restaurants around."

"朝食ビュッフェを一番の楽しみにしていました。洋食から海鮮まで幅広くどれも美味しかったです。全種類は制覇出来なかったので、また行きたいです。部屋は駅側でしたが、朝食会場でみなとみらいの景色を眺められたので良かったです。"

"The Onsen is what we came for 10/10. The staff was polite and helpful. The dinner and breakfast buffet was great. Definitely coming back! Mahalo nui loa for the wonderful experience staying here. Mahalo Nui loa Hakone we miss you already!"

"This hotel is perfect if you want A more quiet part of Japan near Tokyo. I'd recommend this hotel for couples and families. Not to much light life around but a lot of fun activities for families. I'd recommend getting a corner room view it's crazy."