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"Check in team were excellent we were early so took bags, went back remembered my name which was nice touch! Every member of staff couldn’t help more. Hotel is lovely, room was lovely only thing was no fridge but not a big issue! Breakfast was great and the bar was lovely with good cocktails!! Highly recommended! "

"Fast check in and the room had efficient air conditioning "

"The staff can't do enough for you. They helped me with my grandad in his wheelchair. Will definitely be stay there again. "

"Quick stay for the Black Sabbath concert, spacious room, quick and helpful check in even late at night. Bathroom could use a touch up but it was perfectly useable."

"This hotel is always my first choice when staying in Birmingham as it is away from the city centre and has plenty of places to eat nearby The staff are always so friendly and polite I had excellent customer service at my recent check-in, there was a queue at reception and as a regular at the hotel, the guy on reception who knows me from previous stays had already checked me in, he called me forward whilst checking someone else in and gave me my keycard! Excellent customer service"

"Great location for Utilita and Broad St "

"Really good rooms and staff. The bathroom is very clean. "

"Lovely room, clean modern bathroom with a great shower. Staff were very kind too."

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