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"The hotel was spotless The room we stayed in was really impressive Sam was a delight, he was really helpful at the reception The breakfast bar was really well stocked The location in Alnwick was perfect we will definitely stay here again when we visit the town"

"I was in The Tack Room, which seems to be fitted out for disabled visitors. 2 single bed, but both too firm to be comfortable for me. Quirky mixture of old and a bit newer, but had charm and character. Very quiet location. Nice breakfast, though sausages were a bit peppery."

"Nice large room, and quiet, although alongside A1. Bed and pillows a little too firm for my liking, and was woken at 1 am by a very noisy group of women thumping and talking loudly down the corridor - not comfortable enough to go back k to sleep again, but the noise was not the fault of the hotel. Generally a good place to stay, nice food and a decent breakfast."

"The room was very clean,Staff where 1st class Emily and all fantastic the food was good for our length of time we were there ,we will definitely go back there if we are ever up that way"

"Accomodation & food - both high quality but overpriced. Staff inconsistent some great, others verging on rude (we felt almost an inconvenience!). Our main issue was with the hot tub. We had booked a more expensive room purely to make use of the hot tub. This was a special treat 1 night stay after cancer treatment. The hot tub was only 34 degrees- not warm enough to use all evening. So, we paid a lot extra for a hit tub we couldn't use. I complained about this during the stay, at check out, and a few weeks later when hotel asked for feedback. I was told it had been passed to management. We have never heard anything back."

"In the middle of a major construction project. Front door was locked when we arrived."

"Great, friendly staff and easy to park and the room was a good size for a single. Only marked as 3/5 as room was above the kitchen extractor fans which were only turned off between 9.30 - 6.00. So if you book as a single remember the earplugs! Would happily return but maybe check booking to ensure it’s not that end of the hotel. Gluten free options well catered for at breakfast but evening options are limited."

"Exceptional quality for the price point - I'd expect to pay a lot more for the quality of the accommodation and the outstanding service from the staff. They were attentive, helpful and very friendly and made me feel welcome. Mack (I assume he was the duty manager) went above and beyond and couldn't have been more helpful. What a wonderful place to stay - would highly recommend it. "

"From the moment I arrived, good attentive service to get me checked in, a good value meal and decent beer as well as a small selection of single malts. A very comfortable and quiet room in great order. Would definitely recommend and use again. Thanks "