Search Historic Hotels in Shepton Mallet

"Would not say it was worth the price looks to be an old school repurposed. Beds are not comfortable very springy. And layout was odd, not even a mini fridge in the room, TV was useless not able to play Netflix or YouTube nothing"

"After staying at a very small and old hotel in London, staying here was like a five star resort and we loved it. Definitely recommend! "

"This place is so adorable! Super accommodating staff and parking right up front for loading with long stay parking right around the corner. Also seems like a very fun, hip area right near a college, restaurants and river walks. :)"

"The hotel was full and unfortunately we were given the worst room in the building. 121. It’s above a night club, there’s no soundproofing and it is tiny. We got no sleep at all. An awful experience. Hotel staff were kind, we were refunded however this should not have happened. What was meant to be a special night away was simply awful. I have no doubt the rest of the hotel is a delight breakfast was lovely and the bar area good but if you want a good night sleep, due to the location this is not the place. "

"Parking is good "

"Gorgeous building, room and well maintained gardens, however for a 5* hotel the service was poor, the staff seemed less than enthusiastic towards guests and there was no feeling of warmth or welcome from them. Possibly because they where so few in number. The hotel seriously lacks enough staff to provide much of a service. They hardly provide you with any extras in the room with only 2 coffee pods provided each day with nothing other than coffee top ups provided beyond the first day. The spa area was fantastic, 10 years ago but now its very worn and showing its age.I couldnt believe that for this level of hotel how dirty and unclean it was. Brown tide marks around the pool, black mould on the shower heads in the thermal area and the ice room smelt mouldy and was covered in black mould especially around the tube where the ice came out, the shower head and the cubicle. All the fancy showers in the thermal area didnt work as they should or didnt work at all. Most of the thermal pool jets didnt work apart from the odd few, tiles were missing, dirty windows and unclean floors. This hotel whilst lovely needs to seriously look at the service it is providing especially to guests who stay beyond a couple of days and invest maintenance and a deep clean of its spa area. Sadly this was far from a five star experience. "

"Great stay at this hotel. Very clean staff friendly excellent breakfast. "

"Great location and nice hotel but not a 5 star. The concierge and doorman were the best staff members, very helpful and nice but others we interacted with were not great, especially in the bar and restaurant. The spa and thermal waters were nice but very crowded. "

"Clean room, lovely spa and super helpful staff"