The Crossways

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Desk, blackout curtains, iron/ironing board, free cots/infant beds
Desk, blackout curtains, iron/ironing board, free cots/infant beds
Desk, blackout curtains, iron/ironing board, free cots/infant beds

Overview of The Crossways

The Crossways

5.0 star property

4.2/5 Very good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Breakfast included
  • Parking included
  • Pet-friendly
  • Restaurant
  • Business services

Cleaning and safety practices

  • Cleaned with disinfectant
  • 48-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment
Stocks Lane, North Wootton, Shepton Mallet, England, BA4 4EU

Explore the area

  • Popular LocationWells Cathedral10 min drive
  • Popular LocationWells Bishop's Palace11 min drive
  • Popular LocationWells & Mendip Museum15 min drive
  • AirportBristol (BRS-Bristol Intl.)48 min drive

Choose dates to view prices

About this area

Shepton Mallet

The Crossways is located in Shepton Mallet. Wells Bishop's Palace and Wells Cathedral are notable landmarks, and the area's natural beauty can be seen at Wookey Hole Caves and Cheddar Gorge. Wells & Mendip Museum and Royal Bath and West Showground are also worth visiting.

What's nearby

  • Wells Cathedral - 10 min drive
  • Vicar's Close - 11 min drive
  • Wells Bishop's Palace - 11 min drive
  • Wells & Mendip Museum - 15 min drive
  • Ebbor Gorge - 16 min drive

Getting around

  • Castle Cary Station - 16 min drive
  • Bristol International Airport (BRS) - 48 min drive


  • The Kings Arms - 10 min drive
  • La Tavola D'oro - 10 min drive
  • The Good Earth - 10 min drive
  • Whitstone's - 10 min drive
  • Strangers with Coffee - 11 min drive

About this property

The Crossways

Luxury inn with free breakfast and business centre
A restaurant, a bar/lounge and a snack bar/deli are available at this smoke-free inn. Free English breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a business centre, concierge services and laundry facilities.
The Crossways offers 22 accommodations with a hairdryer and free toiletries. Flat-screen televisions are featured in guestrooms. This Shepton Mallet inn provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested. Cots/infant beds (complimentary) are also available.



Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free uncovered self-parking on site

Food and drink

  • Free English breakfast available daily
  • 1 restaurant
  • 1 bar

Family friendly

  • Free cots/infant beds
  • Laundry facilities
  • Snack bar/deli


  • No lifts

Guest services

  • Concierge services
  • Daily housekeeping
  • Front desk (limited hours)
  • Laundry facilities
  • Luggage storage

Business services

  • Business centre
  • Meeting rooms - 4


  • BBQ grill(s)
  • Terrace


  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors only accessible by stairs
  • Well-lit path to entrance


  • Smoke-free property

Room amenities


  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds


  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Towels


  • Flat-screen TV

Food and drink

  • Electric kettle


  • Desk
  • Iron/ironing board (on request)

Similar properties

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Check-in from 2:00 PM - 10:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18


Check-out before 10 AM
Express checkout

Special check-in instructions

The front desk is open daily from 8:00 AM - 10:00 PM
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk


Pets are allowed for an extra charge of GBP 20.00 per accommodation, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 per room
Pets cannot be left unattended

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Pet fee: GBP 20.00 per accommodation, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Property is also known as

Crossways Inn Shepton Mallet
Crossways Shepton Mallet
Crossways Inn Wells
Crossways Inn
Crossways Wells
Crossways Inn Shepton Mallet
Crossways Shepton Mallet
Inn The Crossways Shepton Mallet
Shepton Mallet The Crossways Inn
The Crossways Shepton Mallet
Crossways Inn
Inn The Crossways
The Crossways Inn
The Crossways Inn
The Crossways Shepton Mallet
The Crossways Inn Shepton Mallet

Overall score and ratings


Very good

Rating 5 - Excellent. 110 out of 236 reviews
5 - Excellent 47%
Rating 4 - Good. 83 out of 236 reviews
4 - Good 35%
Rating 3 - Okay. 24 out of 236 reviews
3 - Okay 10%
Rating 2 - Poor. 14 out of 236 reviews
2 - Poor 6%
Rating 1 - Terrible. 5 out of 236 reviews
1 - Terrible 2%




Staff & service




Property conditions & facilities



2/5 Poor

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
A modern day Fawlty Towers in and around the kitchen/dining. Decided to eat in restaurant first evening, several items on menu unavailable with staff not knowing. Waited an hour for one starter to appear then a further 20 minutes for the main courses. 2 days later at breakfast no brown bread nor smoked salmon (for 2 days). The rest of the hotel was very good, clean comfortable and friendly. Nice out door seating areas to sit and unwind with a drink.
Stayed 4 nights in Jun 2022

3/5 Okay

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Accommodating with breakfast and dietary needs; Friendly and helpful server. Room was tired;poor lighting in room;no available charging outlets; No ice bucket; Toilet tissue was half a roll
Stayed 1 night in May 2022

4/5 Good

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2022

5/5 Excellent

Stayed 1 night in Apr 2022

2/5 Poor

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Sadly cleaning in the room lacked attention. Very dissapointed.
Stayed 1 night in Apr 2022