Title: Montigo Resorts, Somerset Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Montigo Resorts, Somerset Hotel in Shepton Mallet with full-service spa and health club ![Breakfast, lunch and dinner served](https://images.trvl-media.com/lodging/1000000/520000/517300/517268/ccaa6300.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Deluxe Double Room | Living area | Smart TV, DVD player](https://images.trvl-media.com/lodging/1000000/520000/517300/517268/fc596214.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Couples treatment room(s), sauna, hot tub, steam room, body treatments](https://images.trvl-media.com/lodging/1000000/520000/517300/517268/d066ee1b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Junior Suite | 1 bedroom, hypo-allergenic bedding, in-room safe, individually decorated](https://images.trvl-media.com/lodging/1000000/520000/517300/517268/13b5132e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property](https://images.trvl-media.com/lodging/1000000/520000/517300/517268/2a2caee9.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Montigo Resorts in Somerset's historical district offers a peaceful retreat. Enjoy body scrubs, massages at Charlton House Spa, relax in the steam room or sauna, and start your day with continental breakfast. Free WiFi is provided, and guests praise the attentive staff. VIP Access 8.4 Very good ## Popular amenities - - Hot tub - Spa - Bar - Room service - 24/7 front desk £167 includes taxes & fees 16 Nov - 17 Nov VIP Access ### Get more when you're a member - Save 15% or more on select VIP Access properties when you reach Silver tier or above - Experience top-rated quality and exceptional service - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available [Learn more](https://www.expedia.co.uk/lp/b/vipaccess) ## Room options ### Check availability for these dates Tonight [Nov 13 - Nov 14](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-13&endDate=2025-11-14&selected=517268&PinnedHotelID=517268&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-13&endDate=2025-11-14&selected=517268&PinnedHotelID=517268&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov 14 - Nov 15](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-14&endDate=2025-11-15&selected=517268&PinnedHotelID=517268&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-14&endDate=2025-11-15&selected=517268&PinnedHotelID=517268&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov 14 - Nov 16](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=517268&PinnedHotelID=517268&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=517268&PinnedHotelID=517268&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov 21 - Nov 23](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-21&endDate=2025-11-23&selected=517268&PinnedHotelID=517268&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-21&endDate=2025-11-23&selected=517268&PinnedHotelID=517268&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 8 of 8 rooms ![Classic Double Room | 1 bedroom, hypo-allergenic bedding, in-room safe, individually decorated](https://images.trvl-media.com/lodging/1000000/520000/517300/517268/54240028.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Double Room 8.0 Very good 1 review ### Highlights Soundproofed Individually furnished Individually decorated Heating Fridge Smart TV Hypo-allergenic bedding Separate bedroom - Sleeps 2 - 1 Double Bed ![Classic Twin Room | 1 bedroom, hypo-allergenic bedding, in-room safe, individually decorated](https://images.trvl-media.com/lodging/1000000/520000/517300/517268/d67c12ef.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Twin Room ### Highlights Soundproofed Individually furnished Individually decorated Heating Fridge Smart TV Hypo-allergenic bedding Separate bedroom - Sleeps 2 - 1 Double Bed OR 2 Single Beds ![Standard Room | 1 bedroom, hypo-allergenic bedding, in-room safe, individually decorated](https://images.trvl-media.com/lodging/1000000/520000/517300/517268/3cb679f4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room 8.0 Very good 4 reviews ### Highlights Soundproofed Individually furnished Individually decorated Heating Fridge Smart TV Hypo-allergenic bedding Separate bedroom - Sleeps 2 - 1 Double Bed ![Deluxe Double Room | 1 bedroom, hypo-allergenic bedding, in-room safe, individually decorated](https://images.trvl-media.com/lodging/1000000/520000/517300/517268/74b159db.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room 10.0 Exceptional 1 review ### Highlights Soundproofed Individually furnished Individually decorated Heating Fridge Smart TV Hypo-allergenic bedding Separate bedroom - Sleeps 2 - 1 Double Bed ![Superior Double Room | 1 bedroom, hypo-allergenic bedding, in-room safe, individually decorated](https://images.trvl-media.com/lodging/1000000/520000/517300/517268/11e4772b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Double Room 8.8 Excellent 5 reviews ### Highlights Soundproofed Individually furnished Individually decorated Heating Fridge Smart TV Hypo-allergenic bedding Separate bedroom - Sleeps 2 - 1 Double Bed ![Junior Suite | 1 bedroom, hypo-allergenic bedding, in-room safe, individually decorated](https://images.trvl-media.com/lodging/1000000/520000/517300/517268/02bd858c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite 10.0 Exceptional 3 reviews ### Highlights Soundproofed Individually furnished Individually decorated Heating Fridge Smart TV Hypo-allergenic bedding Separate bedroom - 1 bedroom - Sleeps 2 - 1 King Bed ![Family Suite | 1 bedroom, hypo-allergenic bedding, in-room safe, individually decorated](https://images.trvl-media.com/lodging/1000000/520000/517300/517268/0a166a61.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Suite ### Highlights Soundproofed Individually furnished Individually decorated Heating Fridge Smart TV Hypo-allergenic bedding Separate bedroom - Sleeps 4 - 1 Double Bed and 2 Single Beds ![Suite | 1 bedroom, hypo-allergenic bedding, in-room safe, individually decorated](https://images.trvl-media.com/lodging/1000000/520000/517300/517268/6e638173.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite ### Highlights Soundproofed Individually furnished Individually decorated Heating Fridge Smart TV Hypo-allergenic bedding Separate bedroom - 1 bedroom - Sleeps 2 - 1 King Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FShepton-Mallet-Hotels-Charlton-House-Spa-Hotel.h517268.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FShepton-Mallet-Hotels-Charlton-House-Spa-Hotel.h517268.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C51.18448%2C-2.52567&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=RJbf3OO5uSgMvxu_cIRjjDuUdXI=) near Glastonbury, Shepton Mallet, England, BA4 4PR #### What's nearby - Kilver Court - 14 min walk - 0.8 miles - Royal Bath and West Showground - 6 min drive - 3.4 miles - Wells Cathedral - 13 min drive - 7.1 miles - Glastonbury Tor - 18 min drive - 10.8 miles - Longleat Safari and Adventure Park - 24 min drive - 17.9 miles #### Getting around - Castle Cary Station - 10 min drive - Bristol International Airport (BRS) - 41 min drive #### Restaurants - ‪Costa Coffee - ‬3 min drive - ‪The Cheeky Bean - ‬3 min drive - ‪Whitstone's - ‬10 min walk - ‪Highwayman Inn - ‬2 min drive - ‪Subway - ‬3 min drive ## About this property ### Montigo Resorts, Somerset Upscale hotel in the historical district Consider a stay at Montigo Resorts, Somerset and take advantage of a terrace, a garden and a bar. Indulge in a body treatment, a manicure/pedicure and a body scrub at Charlton House Spa, the on-site spa. The on-site restaurant offers breakfast, lunch and dinner. Fitness classes and yoga classes are offered at the health club; Montigo Resorts, Somerset also has a business centre, a steam room and a sauna. Stay connected with free in-room WiFi, with a speed of 50+ Mbps, and guests can find other amenities such as a hot tub. Other perks at this hotel include: - Free self-parking - Continental breakfast (surcharge), a round-trip airport shuttle (surcharge) and pet-grooming services - Free newspapers, massage treatment rooms and wedding services - Guest reviews say great things about the helpful staff Room features All rooms are individually furnished, and have comforts such as 24-hour room service and bathrobes, as well as perks such as free WiFi and safes. Other amenities include: - Bathrooms with baths or showers and free toiletries - Smart TVs with DVD players - Fridges, coffee/tea makers and heating ## Similar properties ![Deluxe Suite | Desk, blackout curtains, iron/ironing board, free cots/infant beds](https://images.trvl-media.com/lodging/5000000/4560000/4556800/4556758/256cf002.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Crossways Shepton Mallet - Breakfast included - Pet-friendly - Parking included - Free WiFi 8.8 Excellent 502 reviews £102 includes taxes & fees 18 Nov - 19 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-18&endDate=2025-11-19&selected=4556758&PinnedHotelID=4556758&HadPinnedHotel=true®ionId=-1&adults=2) ![Sauna, hot tub, steam room, body treatments, body wraps, body scrubs](https://images.trvl-media.com/lodging/100000000/99820000/99811900/99811820/43e8da08.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Holbrook Manor & Spa. 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GBP 16 per person - A bar/lounge - A restaurant - Private picnics ### Things to do - Bicycle storage - Fitness classes - Full-service spa - Health club - Hot tub - Sauna - Steam room - Yoga classes ### Family friendly - DVD player - In-room refrigerator - Soundproofed rooms ### Conveniences - 24-hour front desk - Free newspapers in lobby - Safe at front desk ### Guest services - Housekeeping (daily) - Proposal/romance packages - Wedding services ### Business services - Business centre - Conference centre - Coworking space - Meeting room ### Outdoors - Garden - Terrace ### Full-service spa - 5 treatment rooms - Aromatherapy - Body scrubs - Body wraps - Couples treatment rooms - Facials - Hot tub - Hydrotherapy - Manicures/pedicures - Massage - Reflexology - Sauna - Spa open daily - Steam room ### Accessibility - No lift ### More - 3 floors - Designated smoking areas - Reception hall ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Hypo-allergenic bedding ### Bathroom - Bathtub or shower - Dressing gowns - Free toiletries - Hair dryer - Private bathroom - Towels provided ### Entertainment - DVD player - Smart TV ### Food and drink - 24-hour room service - Coffee/tea maker - Free bottled water - Refrigerator ### More - Desk - Heating - Individual decor - Individual furnishings - Iron/ironing board - Safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 3 PM; check-in end time: anytime Contactless check-in and check-out are available ### Check-out Check-out before 11 AM Contactless check-out ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets are allowed for an extra charge of GBP 50 per accommodation, per stay Service animals are welcome, and are exempt from fees Food and water bowls and pet-grooming services are available ### Children and extra beds Children are welcome Rollaway/extra beds are available for GBP 30.0 per day. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Optional extras - Fee for continental breakfast: from approximately GBP 16 per person - Pet fee: GBP 50 per accommodation, per stay - Service animals are exempt from fees - Rollaway bed fee: GBP 30.0 per day - Spa fee: GBP 20 - Facilities fee: GBP 20.00 per person, per night and includes use of: sauna; hot tub; fitness facilities The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts major credit cards; cash is not accepted Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation Guests under 16 years old are not allowed in the health club, fitness facility or hot tub Guests under 16 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision ### Property is also known as Charlton House Hotel Charlton House Spa Hotel Charlton House Spa Hotel Shepton Mallet Charlton House Spa Shepton Mallet Charlton Spa Hotel Bannatyne\`s Charlton House Hotel Shepton Mallet Bannatyne's Charlton House Spa Hotel Shepton Mallet, Somerset Charlton Hotel Shepton Mallet Charlton House Spa Montigo Resorts Somerset Charlton House Spa Hotel Montigo Resorts, Somerset Hotel Montigo Resorts, Somerset Shepton Mallet Montigo Resorts, Somerset Hotel Shepton Mallet ## Frequently asked questions ### Is Montigo Resorts, Somerset pet-friendly? > Yes, pets are allowed at this property. There's a fee of GBP 50 per accommodation, per stay. Service animals are exempt from fees. ### How much does it cost to stay at Montigo Resorts, Somerset? > As of 13 Nov 2025, prices found for a 1-night stay for 2 adults at Montigo Resorts, Somerset on 16 Nov 2025 start from £167.00, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/Shepton-Mallet-Hotels-Charlton-House-Spa-Hotel.h517268.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### How much is parking at Montigo Resorts, Somerset? > Self-parking is free at this property. ### What time is check-in at Montigo Resorts, Somerset? > Check-in start time: 3 PM; check-in end time: anytime. ### What time is check-out at Montigo Resorts, Somerset? > Checkout is at 11 AM. ### Does Montigo Resorts, Somerset provide a shuttle to the airport? > Yes, there's an airport shuttle that runs on request. ### Where is Montigo Resorts, Somerset located? > Situated in the historical district, this spa hotel is 0.7 mi (1.2 km) from Kilver Court and 2.5 mi (4.1 km) from Royal Bath and West Showground. Glastonbury Festival Site and Wells Cathedral are also within 6 miles (10 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Montigo Resorts, Somerset Reviews 8.4 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 166 8 - Good 87 6 - Okay 38 4 - Poor 24 2 - Terrible 10 ### 8.8/10 Cleanliness ### 8.6/10 Staff & service ### 8.0/10 Amenities ### 8.0/10 Property conditions & facilities ### 7.2/10 Eco-friendliness ### 8/10 Good #### Sharon 1 Aug 2025 Liked: Cleanliness, property conditions & facilities, room comfort #### Nice short break 1 night away with my family, the front of house staff got confused we had 2 rooms booked, that’s about the only thing that went wrong. Staff were friendly Food was good Rooms were very nice Spa was lovely & relaxing A lovely short break away Will stay again ![](https://a.travel-assets.com/ugc/hotel-reviews/d5cd7086-066a-4f0f-93b0-ab5e54521a4d-1754079593967.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Sharon Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Roger 14 Mar 2025 Liked: Cleanliness, staff & service, amenities A nice clean hotel with very pleasant staff and good food ##### Roger Stayed 2 nights in Mar 2025 ### 10/10 Excellent #### Lenroy 28 Apr 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Incredible property. Amazing property. Two day stay for next time for sure. Peter at the front desk was the perfect host. ##### Lenroy Stayed 1 night in Apr 2025 ### 4/10 Poor #### Verified traveller 18 Feb 2025 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities, room comfort While the staff could not have tried harder, the hotel was nothing like the pictures - really shabby, old, dirty chipped paint and worn mismatched carpets. The staff tried hard to make it welcoming but it really was not what we were expecting. ##### Verified traveller Stayed 1 night in Feb 2025 ### 10/10 Excellent #### christopher 3 Nov 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Mid week stop Great visit , restaurant menu needs frequent change. ##### christopher Stayed 2 nights in Nov 2023 ### 2/10 Terrible #### Rachel 30 Sept 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities The ‘suite’ was one of the worst I’ve ever stayed in, for the money they were charging. Mould on the ceilings. Room didn’t smell fresh. Towels smelled odd, a bit off like washed without a decent detergent. Clean but weird smell. Elemis products? Didn’t smell or have quality of Elemis. I’m guessing refilled with other product. We were in a ‘suite’ which was large but definitely the worst ‘suite’ I have ever staying in. Bathroom: No grout between a lot of floor tiles suggesting extreme wearing and no maintenance over a long period. Shower head hanging off the wall at an angle, patched up unsuccessfully with mastic. Shower heads tarnished and worn. Weird bath/double shower, unsafe to get in and out of. Had to step over a wall to get in. we wiped loo tool in the corners and they picked up black scum. Very unclean. Tap and tile it was attached to coming loose off the bath. Loo roll holder hanging off walls, deteriorated chrome. Windowframes dirty. looked like they needed a paint/good clean. Grout missing around sink mirror. Towel rail didn’t work. The room: Bedside light didn’t work on one side. Cold. We were cold. Only small heater, not enough. Stayed only 1 night then checked out, it was unsatisfactory. Can’t comment on other rooms standard but the ‘suite’ was bad. Staff apologetic but Manager refused a refund, despite all of this documented. Bed was comfy. Room was quiet. Breakfast mediocre. A copy of Wallpaper mag in the room felt like a joke at our expense. ![Ceiling mould](https://a.travel-assets.com/ugc/hotel-reviews/50727011-dd5b-41f7-9f7a-c56bfc6e25ae-1759206891771.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![A wipe in corners of the bath](https://a.travel-assets.com/ugc/hotel-reviews/74849b78-7134-4edc-b6ba-5c6e5f94e7dd-1759206895451.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Toilet windows. Toilet area was so cold. Tiles but no heating at all](https://a.travel-assets.com/ugc/hotel-reviews/c9c8a4aa-3916-4d9b-965f-cd31810a4656-1759206895004.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Could have been a simple maintenance job but they didn’t bother.](https://a.travel-assets.com/ugc/hotel-reviews/356dcb59-d750-4c23-9c32-5942b27b52de-1759206895363.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Rachel Stayed 2 nights in Sep 2025 ### 4/10 Poor #### Caitlin 3 Jun 2024 Liked: Cleanliness Disliked: Staff & service There is an extra charge for everything, service was poor and didn’t feel like a guest. ##### Caitlin Stayed 1 night in May 2024 ### 6/10 Okay #### Verified traveller 15 May 2023 Liked: Cleanliness Disliked: Property conditions & facilities #### Rooms around the spa will be noisy. When booking with tesco clubcard you can't use the spa unless you pay extra on arrival. We were in room 20 and the music from the spa was on from 8am to 9pm and could clearly be heard in our room. We asked if it could be turned on at 9 when the spa opened but it still came on at 8. The outside spa area was right outside our room so you can hear everything they were all saying over the noise of the hot tub. The food was really good and the hotel was clean. ##### Verified traveller Stayed 2 nights in May 2023 ### 6/10 Okay #### Jade 19 Oct 2025 Disliked: Staff & service, property conditions & facilities The services was inconsistent and worst of all intermittent hot water or none at all, which is pretty basic! ##### Jade Stayed 2 nights in Oct 2025 ### 8/10 Good #### Pia 13 Aug 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Dejlig beliggenhed, smukt gammelt hotel. Dejlige værelser. Godt spa og fitness. Indtjekning lidt langsom og man skulle betale depositum, da vi kom. udover den almindelige betaling. Indtjekning og morgenmad kunne være bedre. ##### Pia Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Helen 27 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Montego was Magnificent I loved our night here and so wish we had booked a night after Glastonbury to recover. ![](https://a.travel-assets.com/ugc/hotel-reviews/a6cdf598-1f2c-455a-88ac-62c78d422965-1753652802497.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/81607991-e85e-4ed9-a955-092e39a2aaa0-1753652800849.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/f1a7c2a0-143c-4ed6-bd35-f30601dd77b1-1753652800461.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Helen Stayed 1 night in Jun 2025 ### 10/10 Excellent #### sharon 3 Jun 2025 Super stay lovely room and so quiet ##### sharon Stayed 3 nights in May 2025 ### 10/10 Excellent #### Eloise 2 Jun 2025 Liked: Cleanliness, staff & service, property conditions & facilities For a last minute replacement very nice, staff very frendly and easy to talk to. ##### Eloise Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Stewart 26 Apr 2025 Liked: Cleanliness, staff & service, property conditions & facilities Fantatastic bed and bathroom... ##### Stewart Stayed 1 night in Apr 2025 ### 10/10 Excellent #### Piotr 4 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Nice place for weekend break with relaxing spa and beautiful rooms. Well recommend 👌 ##### Piotr Stayed 1 night in Dec 2024 ### 10/10 Excellent #### Heather 1 Oct 2024 Liked: Cleanliness, staff & service, property conditions & facilities Great place ##### Heather Stayed 2 nights in Aug 2024 ### 6/10 Okay #### Verified traveller 23 Jul 2024 The room needed updating. The hot water was on pressure pump so it made loud noise when you turned the hot tap on. ##### Verified traveller Stayed 1 night in Jul 2024 ### 2/10 Terrible #### Toni 15 May 2024 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### dissappointing Very disappointing ![](https://a.travel-assets.com/ugc/hotel-reviews/C686E7563BE67CD613A792D6465E4564438335D31715757036718.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/E0638DDE1D3EA1BBFBE59667C87F2BE7E36ACF641715757143459.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/0EB8C90BDD02534B778936166C5A92ADB1AD336C1715757158218.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/09777A96405771058CFB8F40FDB849203117CD2B1715757167430.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Toni Stayed 1 night in May 2024 ### 2/10 Terrible #### Toni 10 May 2024 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort The shower was temperamental and banging while working, it wasn’t until it control fell off that it went hot then couldn’t do anything about it, chips out of the mirror water went everywhere, door handle falling off. ![](https://a.travel-assets.com/ugc/hotel-reviews/3375E4F84DFCD14ECC20263DACC5F6E0D9503E181715342807415.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/0EB8C90BDD02534B778936166C5A92ADB1AD336C1715342806287.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/C686E7563BE67CD613A792D6465E4564438335D31715342806704.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/E0638DDE1D3EA1BBFBE59667C87F2BE7E36ACF641715342806604.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Toni Stayed 1 night in May 2024 ### 10/10 Excellent #### Darren 13 Apr 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great service great place to be x Awesome we loved it ##### Darren Stayed 1 night in Mar 2024 ### 8/10 Good #### Kieran 22 Mar 2024 Liked: Cleanliness, property conditions & facilities Disliked: Staff & service Bit of a mixed bag. Our room was upgraded on arrival, which was a good start, but then told that anyone who doesn't book directly from their website has to pay £15 per person per day to use the spa. I guess this is their way of making back the price difference. Room was great. Dinner wasn't enjoyable, I would suggest avoiding the restaurant other than for breakfast. Food wasn't up to scratch, white wine brought out warm after a long wait, and surly service from one particular member of staff. Breakfast was generally good however. My partner (who has trained in massage) had a deep tissue massage in the spa, which was not to a good standard. The spa is called an 'Asian Spa' but a Thai massage is an extra £50 (£110 for standard 1 hour treatment / £160 for Thai). Also bear in mind the ##### Kieran Stayed 2 nights in Mar 2024 ### 2/10 Terrible #### Adam 21 Mar 2024 Disliked: Staff & service, property conditions & facilities, room comfort #### Catfished Arrived and said the room wasn’t paid for, neither was the breakfast (breakfast was advertised as free) - booked a standard double and received a completely different room, it was tiny.. the key literally said it was a tiny room. I’m not even 6ft and couldn’t even fit in the shower. Upon arrival I was pressured to book a restaurant slot otherwise I wouldn’t eat, sitting in the bar I could hear every groan and gripe from the team when someone ordered. If you want milk you have to go to reception (would be easy if you didn’t have to go downstairs, outside around the building and back inside again just to get to reception) Long story short, the images show a good room. The room I got was the small room from your nans house.. back in 1970. Completely different! ##### Adam Stayed 1 night in Mar 2024 ### 10/10 Excellent #### David 9 Mar 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Hidden Gem New Glastonbury Incredible service, facilities and value. A great fusion of Asian luxury and British heritage. Breakfast was brilliant, bacon was world class! ##### David Stayed 1 night in Mar 2024 ### 4/10 Poor #### Aleksandra 1 Jan 2024 Disliked: Property conditions & facilities #### Not as glamorous as it seems Unfortunately not as pleasant as it seems. We have been given a damp room to stay at and Hotel has refused a refund. I do belive that hotel management is aware of the dampness and mould however they are aiming to hide it behind curtains. Not as glamorous as it seems. Which is a shame as a place and staff seems very nice but we certainly won't be coming back soon. ##### Aleksandra Stayed 1 night in Dec 2023 ### 4/10 Poor #### Richard 29 Dec 2023 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities Carpet dirty with stains, ceilings had water stains and shower kept going cold then hot. Best thing was breakfast in the morning. I was placed in building outside and next to a baby who was 6 months old and cried all night my mum gave me as a present and what a disaster. Will not recommend to anyone. ##### Richard Stayed 1 night in Dec 2023 ## Expedia's Latest Trends ### Hotels > [The Coppid Beech Hotel](https://www.expedia.co.uk/Bracknell-Hotels-The-Coppid-Beech-Hotel.h3809.Hotel-Information) > > [Carden Park](https://www.expedia.co.uk/Chester-Hotels-Carden-Park.h190780.Hotel-Information) > > [Hampton by Hilton London Gatwick Airport](https://www.expedia.co.uk/Gatwick-Hotels-Hampton-By-Hilton-London-Gatwick-Airport.h7234788.Hotel-Information) > > [Hampton by Hilton London Stansted Airport](https://www.expedia.co.uk/Stansted-Hotels-Hampton-By-Hilton-London-Stansted-Airport.h18464320.Hotel-Information) > > [Stratford Manor Hotel](https://www.expedia.co.uk/Stratford-Upon-Avon-Hotels-Stratford-Manor.h27936.Hotel-Information) > > [Ashford International Hotel & Spa](https://www.expedia.co.uk/Ashford-Hotels-Ashford-International-Hotel.h527123.Hotel-Information) > > [Retallack Resort](https://www.expedia.co.uk/St-Columb-Major-Hotels-Retallack-Resort.h4537229.Hotel-Information) > > [Bloc Hotel London Gatwick Airport](https://www.expedia.co.uk/Gatwick-Hotels-Bloc-Hotel-London-Gatwick-Airport.h6594190.Hotel-Information) > > [Sand Bay Holiday Village](https://www.expedia.co.uk/Weston-Super-Mare-Hotels-Sand-Bay-Holiday-Village.h11443695.Hotel-Information) > > [St Michael's Resort](https://www.expedia.co.uk/Falmouth-Hotels-St-Michaels-Resort.h2951426.Hotel-Information) > > [Crowne Plaza Stratford Upon Avon by IHG](https://www.expedia.co.uk/Stratford-Upon-Avon-Hotels-Crowne-Plaza-Stratford-Upon-Avon.h11307.Hotel-Information) > > [Hilton London Gatwick Airport](https://www.expedia.co.uk/Gatwick-Hotels-Hilton-London-Gatwick-Airport.h20753.Hotel-Information) > > [Norbreck Castle Hotel](https://www.expedia.co.uk/Blackpool-Hotels-Norbreck-Castle-Hotel.h6377.Hotel-Information) > > [Eastwell Manor, Champneys Hotel & Spa](https://www.expedia.co.uk/Ashford-Hotels-Eastwell-Manor.h905662.Hotel-Information) > > [Camelot Castle Hotel](https://www.expedia.co.uk/Tintagel-Hotels-Camelot-Castle-Hotel.h8083111.Hotel-Information) > > [Hollins Hall Hotel, Golf & Country Club](https://www.expedia.co.uk/Shipley-Hotels-Hollins-Hall-Hotel.h63744.Hotel-Information) > > [Chesford Grange Hotel](https://www.expedia.co.uk/Kenilworth-Hotels-Chesford-Grange.h920291.Hotel-Information) > > [Grand Burstin Hotel Folkestone](https://www.expedia.co.uk/Folkestone-Hotels-Grand-Burstin-Hotel-Folkestone.h1201483.Hotel-Information) > > [The Mill Hotel & Spa](https://www.expedia.co.uk/Chester-Hotels-The-Mill-Hotel-Spa.h1695656.Hotel-Information) > > [Village Hotel Manchester Ashton](https://www.expedia.co.uk/Ashton-Under-Lyne-Hotels-Village-Hotel-Manchester-Ashton.h1848975.Hotel-Information) > > [The Winchester Hotel & Spa](https://www.expedia.co.uk/Winchester-Hotels-The-Winchester-Hotel-Spa.h26080.Hotel-Information) > > [Hilton at St George's Park, Burton Upon Trent](https://www.expedia.co.uk/Burton-On-Trent-Hotels-Hilton-At-St-Georges-Park.h5094740.Hotel-Information) > > [Radisson Blu Hotel Manchester, Airport](https://www.expedia.co.uk/Manchester-Hotels-Radisson-Blu-Hotel-Manchester.h120016.Hotel-Information) > > [The Spa Hotel](https://www.expedia.co.uk/Royal-Tunbridge-Wells-Hotels-The-Spa-Hotel.h8849.Hotel-Information) > > [Hythe Imperial Hotel Spa & Golf](https://www.expedia.co.uk/Hythe-Hotels-Hythe-Imperial-Hotel-Spa-Golf.h9108.Hotel-Information) > > [The Rutland Arms Hotel, Bakewell, Derbyshire](https://www.expedia.co.uk/Bakewell-Hotels-The-Rutland-Arms-Hotel.h792056.Hotel-Information) > > [Harbour Beach Club & Hotel](https://www.expedia.co.uk/Salcombe-Hotels-Harbour-Beach-Club-Hotel-Spa.h2261933.Hotel-Information) > > [Fistral Beach Hotel and Spa - Adults Only](https://www.expedia.co.uk/Newquay-Hotels-Fistral-Beach-Hotel-And-Spa-Adults-Only.h1895493.Hotel-Information) > > [Worcester Whitehouse](https://www.expedia.co.uk/Worcester-Hotels-Worcester-Whitehouse.h18498.Hotel-Information) > > [Cotswolds Hotel & Spa](https://www.expedia.co.uk/Chipping-Norton-Hotels-Cotswolds-Hotel-Spa.h13106835.Hotel-Information)