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Charlton House Spa Hotel

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Featured image
Indoor/outdoor pool
Outdoor spa bath
Outdoor spa bath
Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Overview of Charlton House Spa Hotel

Charlton House Spa Hotel

4 out of 5

4.4/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Breakfast included
  • Parking included
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays

Explore the area

  • Popular LocationKilver Court14 min walk
  • Popular LocationRoyal Bath and West Showground5 min drive
  • Popular LocationDownside Abbey (Basilica of St. Gregory the Great)10 min drive
  • AirportBristol (BRS-Bristol Intl.)37 min drive

Choose dates to view prices

About this area

Shepton Mallet

Located in Shepton Mallet, Charlton House Spa Hotel is in the historical district and near a train station. Glastonbury Abbey and Wells Bishop's Palace are local landmarks, and some of the area's attractions include Longleat Safari and Adventure Park and Royal Bath and West Showground. Wells & Mendip Museum and St. Margaret's Chapel & Magdalene Almshouses are also worth visiting.
Popular Location

What's nearby

  • Kilver Court - 14 min walk
  • Royal Bath and West Showground - 5 min drive
  • Downside Abbey (Basilica of St. Gregory the Great) - 10 min drive
  • Wells Cathedral - 15 min drive
  • Wells Bishop's Palace - 17 min drive

Getting around

  • Castle Cary Station - 10 min drive
  • Bristol International Airport (BRS) - 37 min drive


  • The Thatched Cottage Inn - 5 min walk
  • Whitstone's - 10 min walk
  • La Tavola D'oro - 3 min drive
  • George Inn - 6 min drive
  • Hartleys Kitchen - 7 min drive

About this property

Charlton House Spa Hotel

4-star hotel with full-service spa and free breakfast
Along with a full-service spa, this hotel has a restaurant and a health club. Free cooked-to-order breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, an outdoor tennis court and a spa tub are on-site. All 28 rooms provide conveniences such as fridges and coffee makers, plus in-room free WiFi and TVs with DVD players. Other amenities available to guests include 24-hour room service, free bottled water and hairdryers.
Charlton House Spa Hotel offers 28 forms of accommodation with DVD players and a safe. Guests can make use of the in-room fridges and coffee/tea makers.

Bathrooms include baths or showers, bathrobes, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an outdoor tennis court, a health club, a spa tub and a sauna.

Guests aged under 16 years old are not allowed in the health club, fitness facility or hot tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has massage/treatment rooms and couples treatment room(s). Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)


Contactless social distancing and check-out
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitiser provided
Individually wrapped food options available for breakfast, dinner and through room service
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available
  • Return airport shuttle (surcharge) during limited hours
  • Airport shuttle on request

Food and drink

  • Free cooked-to-order breakfast
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Things to do

  • Aerobics classes
  • Full-service spa
  • Health club
  • Outdoor tennis court
  • Sauna
  • Hot tub
  • Steam room
  • Yoga classes

Family friendly

  • DVD player
  • Fridge


  • Free newspapers in reception
  • No lifts
  • Reception hall

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Wedding services

Languages spoken

  • English

Business services

  • Business centre
  • Conference centre
  • A meeting room


  • Garden
  • Terrace


  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room


  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • In-room accessibility
  • Low-height worktop and sink
  • Wheelchair-accessible parking


  • Designated smoking areas

Room amenities


  • Bed sheets
  • Blackout drapes/curtains
  • Hypo-allergenic bedding


  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hairdryer
  • Towels


  • DVD player
  • TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Fridge


  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Safe

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Check-in from 3 PM - midnight


Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk


Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 30.00 per day.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Rollaway bed fee: GBP 30.00 per day
  • Facilities fee: GBP 10.00 per person, per night and includes use of: sauna; spa tub; spa; fitness facilities

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 16 years old are not allowed in the health club, fitness facility or hot tub
Guests under 16 years old are not allowed in the spa

Property is also known as

Charlton House Hotel
Charlton House Spa Hotel
Charlton House Spa Hotel Shepton Mallet
Charlton House Spa Shepton Mallet
Charlton Spa Hotel
Bannatyne`s Charlton House Hotel Shepton Mallet
Bannatyne's Charlton House Spa Hotel Shepton Mallet, Somerset
Charlton Hotel Shepton Mallet
Charlton House Spa
Charlton House Spa Hotel Hotel
Charlton House Spa Hotel Shepton Mallet
Charlton House Spa Hotel Hotel Shepton Mallet

Frequently asked questions

Rating 5 - Excellent. 124 out of 218 reviews
5 - Excellent 57%
Rating 4 - Good. 64 out of 218 reviews
4 - Good 29%
Rating 3 - Okay. 18 out of 218 reviews
3 - Okay 8%
Rating 2 - Poor. 11 out of 218 reviews
2 - Poor 5%
Rating 1 - Terrible. 1 out of 218 reviews
1 - Terrible 0%




Staff & service




Property conditions & facilities

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service
Few days away
Had a lovely time, we stayed in room 18 the hotel is very nice and staff are very friendly and helpful, the only problem is the hotel and rooms need a bit of tlc, lights broken and not working, mismatched cups, DVD player but no dvd, the rooms are for two people but you only get water and biscuits for one person, our room had its own hot tub, flip flops would be a good nice to use when walking from our room to the hot tub not slippers and our room had its own entrance and outside access into the hotel. It rained the hole time we was there so we got socked a umbrella in the room would be great, it was lovely having our own private hot tub and Garden, but I don’t feel it was private enough as we could see the bin man and staff coming and going and there could see us when we was relaxing in the hot tub, I don’t like feather pillows so I didn’t sleep well different types of pillows options would be a good idea, you don’t get a welcome pack or a little note about the hotel, room you are in a meal and how to call room service or even given the number from room service, it would be very nice it you did please overnight we had a lovely stay and definitely we be coming back and staying again
Stayed 2 nights in Dec 2020

3/5 Okay

Business traveller
Liked: Cleanliness, staff & service, room comfort
Great hotel spoilt by stealth pricing
Excellent room, and good room rate, but restaurant was deceivingly expensive. £25 two course meal deal cost £40 due to £10 glass of wine and service charge added to bill (£4.80) Additional £10 to use the gym as well Enjoyed my stay, but worked out more expensive than I had envisaged On the upside, staff and facilities were excellent, and COVID arrangement very well handled.
Stayed 2 nights in Dec 2020

1/5 Terrible

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Stayed last week with my partner. Service in Restaurant was really poor and clearly either short staffed or staff with no experience. Room was unbearably hot, neither of us slept a wink, tv wasn’t working in the room either, bathroom a little shabby, complained at check out but little concern. Such a shame as I have stayed here twice before and thoroughly enjoyed my stays.
Stayed 1 night in Oct 2020

3/5 Okay

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
2 star Hotel
The staff are amazing however it’s a very dated hotel. Our first room wasn’t clean found used plaster in the room so they moved us. Second room ceiling peeling off in the corner, dirty floors and bathroom toilet didn’t work. I would not recommend this hotel to anyone . I’ve stayed a 3 stars hotels that are better
Stayed 1 night in Oct 2020

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Delightful Hotel, good food, friendly staff, big clean rooms. only downside is that Shepton Mallet the town is very quiet with few pubs and restaurants.
Stayed 2 nights in Sep 2020