Title: Montigo Resorts, Somerset Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Montigo Resorts, Somerset Somerset's wellness sanctuary combines yoga classes with spa treatments and excellent service for a rejuvenating getaway in a historic district ## Photo gallery for Montigo Resorts, Somerset ![Couples treatment room(s), sauna, hot tub, steam room, body treatments - Montigo Resorts, Somerset (Shepton Mallet)](https://images.trvl-media.com/lodging/1000000/520000/517300/517268/d066ee1b.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Junior Suite | Hypo-allergenic bedding, in-room safe, individually decorated - Montigo Resorts, Somerset (Shepton Mallet)](https://images.trvl-media.com/lodging/1000000/520000/517300/517268/03bb5bf7.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - Montigo Resorts, Somerset (Shepton Mallet)](https://images.trvl-media.com/lodging/1000000/520000/517300/517268/4c756954.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Hypo-allergenic bedding, in-room safe, individually decorated - Montigo Resorts, Somerset (Shepton Mallet)](https://images.trvl-media.com/lodging/1000000/520000/517300/517268/69ee7dcc.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Hypo-allergenic bedding, in-room safe, individually decorated - Montigo Resorts, Somerset (Shepton Mallet)](https://images.trvl-media.com/lodging/1000000/520000/517300/517268/ac44b565.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Montigo Resorts in Somerset's historical district offers a peaceful retreat. Enjoy body scrubs, massages at Charlton House Spa, relax in the steam room or sauna, and start your day with continental breakfast. Free WiFi is provided, and guests praise the attentive staff. ## Reviews 8.4 Very good ## Popular amenities - Hot tub - Spa - Pet-friendly - Parking included - Free Wi-Fi - Restaurant £96 includes taxes & fees 22 Feb - 23 Feb ### VIP AccessSee the benefits you'll enjoy with VIP Access > Get more when you're a member > > - Save 15% or more on select VIP Access properties when you reach Silver tier or above > - Experience top-rated quality and exceptional service > - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available > > [Learn more](https://www.expedia.co.uk/lp/b/vipaccess) ## Room options ### Check availability for these dates Tonight [Feb 12 - Feb 13](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-12&endDate=2026-02-13&selected=517268&PinnedHotelID=517268&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-12&endDate=2026-02-13&selected=517268&PinnedHotelID=517268&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Feb 13 - Feb 14](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-13&endDate=2026-02-14&selected=517268&PinnedHotelID=517268&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-13&endDate=2026-02-14&selected=517268&PinnedHotelID=517268&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Feb 13 - Feb 15](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-13&endDate=2026-02-15&selected=517268&PinnedHotelID=517268&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-13&endDate=2026-02-15&selected=517268&PinnedHotelID=517268&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Feb 20 - Feb 22](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-20&endDate=2026-02-22&selected=517268&PinnedHotelID=517268&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-20&endDate=2026-02-22&selected=517268&PinnedHotelID=517268&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 8 of 8 rooms ### View all photos for Classic Double Room ![Classic Double Room | Hypo-allergenic bedding, in-room safe, individually decorated](https://images.trvl-media.com/lodging/1000000/520000/517300/517268/72a66bd4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Double Room 8.0 Very good 1 review ### Highlights Soundproofed Individually furnished Individually decorated Heating Fridge Smart TV Hypo-allergenic bedding Separate bedroom - 1 bedroom - Sleeps 2 - 1 Double Bed ### View all photos for Classic Twin Room ![Classic Twin Room | Hypo-allergenic bedding, in-room safe, individually decorated](https://images.trvl-media.com/lodging/1000000/520000/517300/517268/w1182h700x0y0-4a3fc7f6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Twin Room ### Highlights Soundproofed Individually furnished Individually decorated Heating Fridge Smart TV Hypo-allergenic bedding Separate bedroom - 1 bedroom - Sleeps 2 - 1 Double Bed OR 2 Single Beds ### View all photos for Standard Room ![Standard Room | Hypo-allergenic bedding, in-room safe, individually decorated](https://images.trvl-media.com/lodging/1000000/520000/517300/517268/fe053ae4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room 8.0 Very good 4 reviews ### Highlights Soundproofed Individually furnished Individually decorated Heating Fridge Smart TV Hypo-allergenic bedding Separate bedroom - 1 bedroom - Sleeps 2 - 1 Double Bed ### View all photos for Deluxe Double Room ![Deluxe Double Room | Hypo-allergenic bedding, in-room safe, individually decorated](https://images.trvl-media.com/lodging/1000000/520000/517300/517268/5d568374.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room 10.0 Exceptional 1 review ### Highlights Soundproofed Individually furnished Individually decorated Heating Fridge Smart TV Hypo-allergenic bedding Blackout curtains - 1 bedroom - Sleeps 2 - 1 Double Bed ### View all photos for Superior Double Room ![Superior Double Room | Hypo-allergenic bedding, in-room safe, individually decorated](https://images.trvl-media.com/lodging/1000000/520000/517300/517268/11e4772b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Double Room 8.8 Excellent 5 reviews ### Highlights Soundproofed Individually furnished Individually decorated Heating Fridge Smart TV Hypo-allergenic bedding Separate bedroom - 1 bedroom - Sleeps 2 - 1 Double Bed ### View all photos for Junior Suite ![Junior Suite | Hypo-allergenic bedding, in-room safe, individually decorated](https://images.trvl-media.com/lodging/1000000/520000/517300/517268/12b3fb0a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite 10.0 Exceptional 3 reviews ### Highlights Soundproofed Individually furnished Individually decorated Heating Fridge Smart TV Hypo-allergenic bedding Separate bedroom - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Family Suite ![Family Suite | Hypo-allergenic bedding, in-room safe, individually decorated](https://images.trvl-media.com/lodging/1000000/520000/517300/517268/976c044c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Suite ### Highlights Soundproofed Individually furnished Individually decorated Heating Fridge Smart TV Hypo-allergenic bedding Separate bedroom - 1 bedroom - Sleeps 4 - 1 Double Bed and 2 Single Beds ### View all photos for Suite ![Suite | Hypo-allergenic bedding, in-room safe, individually decorated](https://images.trvl-media.com/lodging/1000000/520000/517300/517268/fff27137.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite ### Highlights Soundproofed Individually furnished Individually decorated Heating Fridge Smart TV Hypo-allergenic bedding Separate bedroom - 1 bedroom - Sleeps 2 - 1 King Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FShepton-Mallet-Hotels-Charlton-House-Spa-Hotel.h517268.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FShepton-Mallet-Hotels-Charlton-House-Spa-Hotel.h517268.Hotel-Information) ## About the area Located in Shepton Mallet, Montigo Resorts, Somerset is in the historical district and near a train station. Wells & Mendip Museum and Hauser and Wirth Somerset are cultural highlights, and some of the area's landmarks include Downside Abbey and Vicar's Close. Longleat Safari and Adventure Park and Center Parcs Longleat Forest are also worth visiting. [Visit our Shepton Mallet travel guide](https://www.expedia.co.uk/Shepton-Mallet.dx177982) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C51.18448%2C-2.52567&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=RJbf3OO5uSgMvxu_cIRjjDuUdXI=) near Glastonbury, Shepton Mallet, England, BA4 4PR ### What's nearby - ![Longleat is one of the widest Safari Parks in Europe. It's very well preserved and supplying shelter to many species. #LifeAtExpedia](https://images.trvl-media.com/place/6092191/c61f28e4-adf7-475e-8df4-6c9f33825fed.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Longleat Safari and Adventure Park 24 min drive \- 17.9 miles - ![Centre parcs showing cyclists on a beautiful blue and white lit road. Colourful picture showing the fun of exploring the forest park at Longleat. ](https://images.trvl-media.com/place/553248628305051930/73b81e8d-abd5-44e6-8eb4-6592475c5931.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Center Parcs Longleat Forest 26 min drive \- 19.4 miles - ![Stonehenge which includes heritage elements and building ruins](https://images.trvl-media.com/place/6050515/0aef18d7-e588-4210-b7a3-598e02560823.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Stonehenge 51 min drive \- 42.2 miles - Kilver Court 14 min walk \- 0.8 miles - Royal Bath and West Showground 6 min drive \- 3.4 miles ### Getting around - Castle Cary Station 10 min drive - Bristol International Airport (BRS) 41 min drive ### Restaurants - The Cheeky Bean 3 min drive - Costa Coffee 3 min drive - Whitstone's 10 min walk - The Thatched Cottage Inn 4 min walk - Subway 3 min drive ## About this property ### Montigo Resorts, Somerset Upscale hotel in the historical district Consider a stay at Montigo Resorts, Somerset and take advantage of a terrace, a garden and a bar. Indulge in aromatherapy, reflexology and a facial at Charlton House Spa, the on-site spa. The on-site restaurant offers breakfast, lunch and dinner. Fitness classes and yoga classes are offered at the health club; Montigo Resorts, Somerset also has a business centre, a steam room and a sauna. Stay connected with free in-room WiFi, with a speed of 50+ Mbps, and guests can find other amenities such as a hot tub. Other perks at this hotel include: - Free self-parking - Continental breakfast (surcharge), a round-trip airport shuttle (surcharge) and secured bike storage - A reception hall, wedding services and a 24-hour front desk - Guest reviews say great things about the helpful staff Room features All rooms are individually furnished, and have comforts such as 24-hour room service and bathrobes, as well as perks such as free WiFi and safes. Other amenities include: - Bathrooms with baths or showers and free toiletries - Smart TVs with DVD players - Fridges, coffee/tea makers and heating ## Similar properties ![Garden](https://images.trvl-media.com/lodging/117000000/116220000/116210700/116210616/c8b644f3.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Elements Suites Middlezoy - Spa - Parking included - Free Wi-Fi - Restaurant 10 Exceptional 1 review £305 includes taxes & fees 25 Feb - 26 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-25&endDate=2026-02-26&selected=116210616&PinnedHotelID=116210616&HadPinnedHotel=true®ionId=-1&adults=2) ![View from property](https://images.trvl-media.com/lodging/1000000/70000/65900/65879/01e1c717.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Delta Hotels by Marriott St. Pierre Country Club Chepstow - Pool - Hot tub - Spa - Pet-friendly 8.2 Very good 1,006 reviews £79 includes taxes & fees 23 Feb - 24 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-23&endDate=2026-02-24&selected=65879&PinnedHotelID=65879&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/113000000/112580000/112571700/112571683/d3e123f5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Thatched Cottage Inn Shepton Mallet - Breakfast included - Pet-friendly - Parking included - Free Wi-Fi 8.0 Very good 65 reviews £88 includes taxes & fees 14 Feb - 15 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-14&endDate=2026-02-15&selected=112571683&PinnedHotelID=112571683&HadPinnedHotel=true®ionId=-1&adults=2) ![2 indoor pools, pool loungers, lifeguards on site](https://images.trvl-media.com/lodging/1000000/460000/456600/456532/8056f1c2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Celtic Manor Resort Newport - Pool - Hot tub - Spa - Kids’ pool 8.4 Very good 1,336 reviews £122 includes taxes & fees 5 Mar - 6 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-05&endDate=2026-03-06&selected=456532&PinnedHotelID=456532&HadPinnedHotel=true®ionId=-1&adults=2) ![Miscellaneous](https://images.trvl-media.com/lodging/97000000/96490000/96483300/96483213/7d14d3b8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Hideaway Shepton Mallet - Breakfast included - Kitchen - Parking included - Free Wi-Fi 10 Exceptional 5 reviews £180 includes taxes & fees 15 Feb - 16 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-15&endDate=2026-02-16&selected=96483213&PinnedHotelID=96483213&HadPinnedHotel=true®ionId=-1&adults=2) ![Indoor pool, pool loungers](https://images.trvl-media.com/lodging/1000000/20000/10800/10704/c3019fc9.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Parkway Hotel & Spa Llantarnam - Pool - Hot tub - Spa - Kids’ pool 8.8 Excellent 1,001 reviews £86 includes taxes & fees 15 Feb - 16 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-15&endDate=2026-02-16&selected=10704&PinnedHotelID=10704&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/93000000/92820000/92811900/92811866/e457b6ef.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Horseshoe Inn Shepton Mallet - Pet-friendly - Free Wi-Fi - Restaurant - Bar 8.0 Very good 63 reviews £69 includes taxes & fees 13 Feb - 14 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-13&endDate=2026-02-14&selected=92811866&PinnedHotelID=92811866&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/2000000/1060000/1057600/1057564/ae9b3b82.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Vale Resort Pontyclun - Pool - Hot tub - Spa - Parking included 8.8 Excellent 1,004 reviews £104 includes taxes & fees 1 Mar - 2 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-01&endDate=2026-03-02&selected=1057564&PinnedHotelID=1057564&HadPinnedHotel=true®ionId=-1&adults=2) ![Couples treatment room(s), body treatments, facials, massages](https://images.trvl-media.com/lodging/20000000/19390000/19385800/19385738/65c3bec7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Lanelay Hall Hotel & Spa Talbot Green - Pool - Spa - Parking included - Free Wi-Fi 9.0 Wonderful 792 reviews £150 includes taxes & fees 15 Mar - 16 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-15&endDate=2026-03-16&selected=19385738&PinnedHotelID=19385738&HadPinnedHotel=true®ionId=-1&adults=2) ![Reception hall](https://images.trvl-media.com/lodging/67000000/66270000/66262800/66262736/3394a1df.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Parkgate Hotel Cardiff City Centre - Spa - Free Wi-Fi - Restaurant - Air-conditioning 9.4 Exceptional 1,781 reviews £100 includes taxes & fees 8 Mar - 9 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-08&endDate=2026-03-09&selected=66262736&PinnedHotelID=66262736&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-02-26&endDate=2026-02-27&selected=517268&PinnedHotelID=517268&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=517268,116210616,65879,112571683,456532) ## Property amenities ### Internet - Available in all rooms: Free WiFi - In-room WiFi speed: 50+ Mbps - Available in some public areas: Free WiFi ### Parking and transport - Return airport shuttle (surcharge) during limited hours on request - Free self parking on site - Limited on-site self parking ### Food and drink - Continental breakfast available for a fee 7:00 AM to 9:30 AM on weekdays and 8:00 AM to 10:30 AM on weekends; GBP 16 per person - A bar/lounge - A restaurant - Private picnics ### Things to do - Bicycle storage - Fitness classes - Full-service spa - Health club - Hot tub - Sauna - Steam room - Yoga classes ### Family friendly - DVD player - In-room refrigerator - Soundproofed rooms ### Conveniences - 24-hour front desk - Free newspapers in lobby - Safe at front desk ### Guest services - Housekeeping (daily) - Proposal/romance packages - Wedding services ### Business services - Business centre - Conference centre - Coworking space - Meeting room ### Outdoors - Garden - Terrace ### Full-service spa - 5 treatment rooms - Aromatherapy - Body scrubs - Body wraps - Couples treatment rooms - Facials - Hot tub - Hydrotherapy - Manicures/pedicures - Massage - Reflexology - Sauna - Spa open daily - Steam room ### Accessibility - No lift ### More - 3 floors - Designated smoking areas - Reception hall ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Hypo-allergenic bedding ### Bathroom - Bathtub or shower - Dressing gowns - Free toiletries - Hair dryer - Private bathroom - Towels provided ### Entertainment - DVD player - Smart TV ### Food and drink - 24-hour room service - Coffee/tea maker - Free bottled water - Refrigerator ### More - Desk - Heating - Individual decor - Individual furnishings - Iron/ironing board - Safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 3 PM; check-in end time: anytime Contactless check-in and check-out are available ### Check-out Check-out before 11 AM Contactless check-out ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets are allowed for an extra charge of GBP 50 per accommodation, per stay Service animals are welcome, and are exempt from fees Food and water bowls and pet-grooming services are available ### Children and extra beds Children are welcome Rollaway/extra beds are available for GBP 30.0 per day. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Optional extras - Fee for continental breakfast: from approximately GBP 16 per person - Pet fee: GBP 50 per accommodation, per stay - Service animals are exempt from fees - Rollaway bed fee: GBP 30.0 per day - Spa fee: GBP 20 - Facilities fee: GBP 20.00 per person, per night and includes use of: sauna; hot tub; fitness facilities The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts major credit cards; cash is not accepted Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation Guests under 16 years old are not allowed in the health club, fitness facility or hot tub Guests under 16 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision ### Property is also known as Charlton House Hotel Charlton House Spa Hotel Charlton House Spa Hotel Shepton Mallet Charlton House Spa Shepton Mallet Charlton Spa Hotel Bannatyne\`s Charlton House Hotel Shepton Mallet Bannatyne's Charlton House Spa Hotel Shepton Mallet, Somerset Charlton Hotel Shepton Mallet Charlton House Spa Montigo Resorts Somerset Charlton House Spa Hotel Montigo Resorts, Somerset Hotel Montigo Resorts, Somerset Shepton Mallet Montigo Resorts, Somerset Hotel Shepton Mallet ## Frequently asked questions ### Is Montigo Resorts, Somerset pet-friendly? ### How much does it cost to stay at Montigo Resorts, Somerset? ### How much is parking at Montigo Resorts, Somerset? ### What time is check-in at Montigo Resorts, Somerset? ### What time is check-out at Montigo Resorts, Somerset? ### Does Montigo Resorts, Somerset provide a shuttle to the airport? ### Where is Montigo Resorts, Somerset located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Montigo Resorts, Somerset Reviews 8.4 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.8 Cleanliness ### 8.6 Location ### 8.6 Staff & service ### 8.0 Property conditions & facilities 10 - Excellent 169 8 - Good 88 6 - Okay 40 4 - Poor 26 2 - Terrible 13 ## Reviews ### 10/10 Excellent #### Philip 5 Nov 2025 Liked: Cleanliness, staff & service, room comfort All facilities so accessable. Clean and warm. ##### Philip Stayed 2 nights in Nov 2025 ### 6/10 Okay #### Joanna 24 Dec 2025 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities Spa facilities are very small but the treatments are excellent. Food is abysmal, disappointing and overpriced. Bar is limited with few non alcoholic options and appalling non alcoholic cocktails. All the staff are friendly and helpful but have their work cut out for them in a tired hotel past its best. There are signs of half-completed basic renovations and worn, tired carpets. Lovely gardens. ##### Joanna Stayed 1 night in Dec 2025 ### 10/10 Excellent #### sharon 3 Jun 2025 Super stay lovely room and so quiet ##### sharon Stayed 3 nights in May 2025 ### 10/10 Excellent #### Roger 14 Mar 2025 Liked: Cleanliness, staff & service, amenities A nice clean hotel with very pleasant staff and good food ##### Roger Stayed 2 nights in Mar 2025 ### 8/10 Good #### Sharon 1 Aug 2025 Liked: Cleanliness, property conditions & facilities, room comfort #### Nice short break 1 night away with my family, the front of house staff got confused we had 2 rooms booked, that’s about the only thing that went wrong. Staff were friendly Food was good Rooms were very nice Spa was lovely & relaxing A lovely short break away Will stay again ![](https://a.travel-assets.com/ugc/hotel-reviews/d5cd7086-066a-4f0f-93b0-ab5e54521a4d-1754079593967.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Sharon Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Eloise 2 Jun 2025 Liked: Cleanliness, staff & service, property conditions & facilities For a last minute replacement very nice, staff very frendly and easy to talk to. ##### Eloise Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Piotr 4 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Nice place for weekend break with relaxing spa and beautiful rooms. Well recommend 👌 ##### Piotr Stayed 1 night in Dec 2024 ### 10/10 Excellent #### Justin 13 Oct 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Great stay. Friendly staff and made us feel great. Room was lovely and relaxing. All in all much needed and nothing to complain about. ![](https://a.travel-assets.com/ugc/hotel-reviews/67F96B3A601F8ABF5A90D43F5B0FB2644FBAE8EB1697214300454.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Justin Stayed 1 night in Oct 2023 ### 10/10 Excellent #### David 9 Mar 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Hidden Gem New Glastonbury Incredible service, facilities and value. A great fusion of Asian luxury and British heritage. Breakfast was brilliant, bacon was world class! ##### David Stayed 1 night in Mar 2024 ### 10/10 Excellent #### David 30 Nov 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff were exceptional Everyone engaged and extremely friendly Nothing was too much trouble ##### David Stayed 2 nights in Nov 2023 ### 8/10 Good #### Christopher 17 Nov 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort What a beautiful hotel and exceptionally friendly staff who were always so helpful Although we had a beautiful room it was fairly cold in there when we arrived, I mentioned this to staff who came to investigate and said they would see what they could do and pop back, a while later the radiator did start to warm up but was never piping hot, however it di take the chill off the room. Bed was super comfy Breakfast was one of the nicest I've had and Megan was very attentive Other than the room being a little cold to start with I fell in love with this place and if I'm ever in the area again I will certainly consider this hotel. ##### Christopher Stayed 1 night in Nov 2023 ### 10/10 Excellent #### Elaine 16 Oct 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Beautiful autumn weekend away We had a lovely couple of days here with family. The staff are without exception fantastic- really helpful and welcoming. Can’t praise them highly enough. The building is lovely, with nicely decorated public rooms. We had a deluxe double and our adult children had standard doubles. Rooms were comfortable. Breakfast had a good choice and was included. We can’t comment on other meals as we didn’t eat there at lunchtime or in the evening. We enjoyed the spa, which was almost deserted on the Sunday late afternoon. Lovely experience overall and wouldn’t hesitate to return. ![](https://a.travel-assets.com/ugc/hotel-reviews/D5B9E9BECCA95D7A583B74455A01AEB497A37ACB1697443278561.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/5CBA110636BF78DEFBF83028F12386B68E296D221697443270974.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/8FCE5D7F6266FA1B71BBEC930FF9130767A2A4821697443281896.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/1011533A44207AB96D7FE0642E83E47B2FA56C0C1697443268339.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Elaine Stayed 1 night in Oct 2023 ### 4/10 Poor #### Andy 10 Aug 2023 Disliked: Staff & service Check in was laborious and we were forced to book a dining time even though the hotel was empty. We weren’t allowed access to the spa as we had bought through expedia, this was reiterated over and over again Room was a good size but lacking a working fridge or anything special, bathroom was nice. Breakfast was good. Overall it reminded us of Faulty towers and could have been so much better ##### Andy Stayed 1 night in Aug 2023 ### 8/10 Good #### Kieran 22 Mar 2024 Liked: Cleanliness, property conditions & facilities Disliked: Staff & service Bit of a mixed bag. Our room was upgraded on arrival, which was a good start, but then told that anyone who doesn't book directly from their website has to pay £15 per person per day to use the spa. I guess this is their way of making back the price difference. Room was great. Dinner wasn't enjoyable, I would suggest avoiding the restaurant other than for breakfast. Food wasn't up to scratch, white wine brought out warm after a long wait, and surly service from one particular member of staff. Breakfast was generally good however. My partner (who has trained in massage) had a deep tissue massage in the spa, which was not to a good standard. The spa is called an 'Asian Spa' but a Thai massage is an extra £50 (£110 for standard 1 hour treatment / £160 for Thai). Also bear in mind the ##### Kieran Stayed 2 nights in Mar 2024 ### 4/10 Poor #### ashley 18 Aug 2023 Liked: Room comfort Disliked: Staff & service #### Could be great Bit bizarre ! Beautiful building and setting but some odd policies . Surprising that for a room over £200 per night and £75 a head dinner you pay extra for coffee.at breakfast . Not made clear so all a bit embarrassing to have a rather public discussion over your toast, seemed other tables similarly baffled and stony faced on leaving the table. Also came down at 9.45 for breakfast , told it was served until 11 . waitress then said we would have to pay ( we were bed and breakfast )as the chef had packed up breakfast things . apparently they had us down for 7am , although we were never asked. When we mentioned that she said that couldnt be true.and started arguing with us . Eventually front desk intervened and we got our breakfast with complimentary coffee ! All a bit Fawlty Towers . Could be really good under the new ownership but clearly the staff are under very strict orders on money matters which conflicts with an upmarket hotel , eg we forgot some sunglasses , they kindly said they would send them as long as we paid £3 postage . Aaron front desk was exceptional, as were some others so could be great but new owners need to see how other quality hotels treat guests and train and adapt policies accordingly ##### ashley Stayed 1 night in Aug 2023 ### 10/10 Excellent #### Helen 27 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Montego was Magnificent I loved our night here and so wish we had booked a night after Glastonbury to recover. ![](https://a.travel-assets.com/ugc/hotel-reviews/a6cdf598-1f2c-455a-88ac-62c78d422965-1753652802497.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/81607991-e85e-4ed9-a955-092e39a2aaa0-1753652800849.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/f1a7c2a0-143c-4ed6-bd35-f30601dd77b1-1753652800461.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Helen Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Liam 29 Aug 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Fantastic. ##### Liam Stayed 1 night in Aug 2025 ### 6/10 Okay #### Samantha 6 Oct 2025 Liked: Cleanliness Couldn’t believe charged us £30 each to use hydrotherapy pool when staying in a suite in a SPA hotel ?! wouldn’t go back !!! ##### Samantha Stayed 1 night in Oct 2025 ### 6/10 Okay #### Jade 19 Oct 2025 Disliked: Staff & service, property conditions & facilities The services was inconsistent and worst of all intermittent hot water or none at all, which is pretty basic! ##### Jade Stayed 2 nights in Oct 2025 ### 10/10 Excellent #### Stewart 26 Apr 2025 Liked: Cleanliness, staff & service, property conditions & facilities Fantatastic bed and bathroom... ##### Stewart Stayed 1 night in Apr 2025 ### 10/10 Excellent #### Lenroy 28 Apr 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Incredible property. Amazing property. Two day stay for next time for sure. Peter at the front desk was the perfect host. ##### Lenroy Stayed 1 night in Apr 2025 ### 10/10 Excellent #### Heather 1 Oct 2024 Liked: Cleanliness, staff & service, property conditions & facilities Great place ##### Heather Stayed 2 nights in Aug 2024 ### 10/10 Excellent #### Darren 13 Apr 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great service great place to be x Awesome we loved it ##### Darren Stayed 1 night in Mar 2024 ### 8/10 Good #### Hannah 7 Mar 2023 Liked: Staff & service, property conditions & facilities Very warm welcome and helpful staff. ##### Hannah Stayed 1 night in Mar 2023 ### 10/10 Excellent #### Shaline 2 Aug 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The rooms are spacious and the beds very comfy. 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