Title: Montigo Resorts, Somerset Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Montigo Resorts, Somerset Hotel in Shepton Mallet with full-service spa and health club ![Breakfast, lunch and dinner served](https://images.trvl-media.com/lodging/1000000/520000/517300/517268/ccaa6300.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Couples treatment room(s), sauna, hot tub, steam room, body treatments](https://images.trvl-media.com/lodging/1000000/520000/517300/517268/d066ee1b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Deluxe Double Room | Living area | Smart TV, DVD player](https://images.trvl-media.com/lodging/1000000/520000/517300/517268/fc596214.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Junior Suite | 1 bedroom, hypo-allergenic bedding, in-room safe, individually decorated](https://images.trvl-media.com/lodging/1000000/520000/517300/517268/13b5132e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property](https://images.trvl-media.com/lodging/1000000/520000/517300/517268/2a2caee9.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Montigo Resorts in Somerset's historical district offers a peaceful retreat. Enjoy body scrubs, massages at Charlton House Spa, relax in the steam room or sauna, and start your day with continental breakfast. Free WiFi is provided, and guests praise the attentive staff. VIP Access 8.4 Very good ## Popular amenities - - - Hot tub - Bar - Room service - Gym £197 includes taxes & fees 5 Oct - 6 Oct VIP Access ### Get more when you're a member - Save 15% or more on select VIP Access properties when you reach Silver tier or above - Experience top-rated quality and exceptional service - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available [Learn more](https://www.expedia.co.uk/lp/b/vipaccess) ## Room options ### Check availability for these dates # Tonight [Sept 29 - Sept 30](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-29&endDate=2025-09-30&selected=517268&PinnedHotelID=517268&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-29&endDate=2025-09-30&selected=517268&PinnedHotelID=517268&HadPinnedHotel=true®ionId=-1&adults=2) # Tomorrow [Sept 30 - Oct 1](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-30&endDate=2025-10-01&selected=517268&PinnedHotelID=517268&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-30&endDate=2025-10-01&selected=517268&PinnedHotelID=517268&HadPinnedHotel=true®ionId=-1&adults=2) # This weekend [Oct 3 - Oct 5](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-03&endDate=2025-10-05&selected=517268&PinnedHotelID=517268&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-03&endDate=2025-10-05&selected=517268&PinnedHotelID=517268&HadPinnedHotel=true®ionId=-1&adults=2) # Next weekend [Oct 10 - Oct 12](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=517268&PinnedHotelID=517268&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=517268&PinnedHotelID=517268&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 8 of 8 rooms ![Suite | 1 bedroom, hypo-allergenic bedding, in-room safe, individually decorated](https://images.trvl-media.com/lodging/1000000/520000/517300/517268/6e638173.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite ### Highlights Soundproofed Individually furnished Individually decorated Heating Fridge Smart TV Hypo-allergenic bedding Separate bedroom - 1 bedroom - Sleeps 2 - 1 King Bed ![Classic Twin Room | 1 bedroom, hypo-allergenic bedding, in-room safe, individually decorated](https://images.trvl-media.com/lodging/1000000/520000/517300/517268/d67c12ef.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Twin Room ### Highlights Soundproofed Individually furnished Individually decorated Heating Fridge Smart TV Hypo-allergenic bedding Blackout curtains - Sleeps 2 - 1 Double Bed OR 2 Single Beds ![Classic Double Room | 1 bedroom, hypo-allergenic bedding, in-room safe, individually decorated](https://images.trvl-media.com/lodging/1000000/520000/517300/517268/54240028.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Double Room 8.0 Very good 1 review ### Highlights Soundproofed Individually furnished Individually decorated Heating Fridge Smart TV Hypo-allergenic bedding Blackout curtains - Sleeps 2 - 1 Double Bed ![Family Suite | 1 bedroom, hypo-allergenic bedding, in-room safe, individually decorated](https://images.trvl-media.com/lodging/1000000/520000/517300/517268/0a166a61.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Suite ### Highlights Soundproofed Individually furnished Individually decorated Heating Fridge Smart TV Hypo-allergenic bedding Blackout curtains - Sleeps 4 - 1 Double Bed and 2 Single Beds ![Junior Suite | 1 bedroom, hypo-allergenic bedding, in-room safe, individually decorated](https://images.trvl-media.com/lodging/1000000/520000/517300/517268/02bd858c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite 10.0 Exceptional 3 reviews ### Highlights Soundproofed Individually furnished Individually decorated Heating Fridge Smart TV Hypo-allergenic bedding Separate bedroom - 1 bedroom - Sleeps 2 - 1 King Bed ![Deluxe Double Room | 1 bedroom, hypo-allergenic bedding, in-room safe, individually decorated](https://images.trvl-media.com/lodging/1000000/520000/517300/517268/74b159db.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room 10.0 Exceptional 1 review ### Highlights Soundproofed Individually furnished Individually decorated Heating Fridge Smart TV Hypo-allergenic bedding Blackout curtains - Sleeps 2 - 1 Double Bed ![Standard Room | 1 bedroom, hypo-allergenic bedding, in-room safe, individually decorated](https://images.trvl-media.com/lodging/1000000/520000/517300/517268/3cb679f4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room 8.0 Very good 4 reviews ### Highlights Soundproofed Individually furnished Individually decorated Heating Fridge Smart TV Hypo-allergenic bedding Blackout curtains - Sleeps 2 - 1 Double Bed ![Superior Double Room | 1 bedroom, hypo-allergenic bedding, in-room safe, individually decorated](https://images.trvl-media.com/lodging/1000000/520000/517300/517268/11e4772b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Double Room 8.8 Excellent 5 reviews ### Highlights Soundproofed Individually furnished Individually decorated Heating Fridge Smart TV Hypo-allergenic bedding Blackout curtains - Sleeps 2 - 1 Double Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FShepton-Mallet-Hotels-Charlton-House-Spa-Hotel.h517268.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FShepton-Mallet-Hotels-Charlton-House-Spa-Hotel.h517268.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C51.18448%2C-2.52567&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=RJbf3OO5uSgMvxu_cIRjjDuUdXI=) near Glastonbury, Shepton Mallet, England, BA4 4PR #### What's nearby - Kilver Court - 14 min walk - 0.8 miles - Royal Bath and West Showground - 6 min drive - 3.4 miles - Wells Cathedral - 13 min drive - 7.1 miles - Glastonbury Tor - 18 min drive - 10.8 miles - Longleat Safari and Adventure Park - 24 min drive - 17.9 miles #### Getting around - Castle Cary Station - 10 min drive - Bristol International Airport (BRS) - 41 min drive #### Restaurants - ‪Costa Coffee - ‬3 min drive - ‪Whitstone's - ‬10 min walk - ‪Highwayman Inn - ‬2 min drive - ‪The Cheeky Bean - ‬3 min drive - ‪The Thatched Cottage Inn - ‬4 min walk ## About this property ### Montigo Resorts, Somerset Upscale hotel in the historical district Consider a stay at Montigo Resorts, Somerset and take advantage of a terrace, a garden and a bar. Indulge in a facial, a manicure/pedicure and a body scrub at Charlton House Spa, the on-site spa. The on-site restaurant offers breakfast, lunch and dinner. Fitness classes and yoga classes are offered at the health club; Montigo Resorts, Somerset also has a business centre, a steam room and a sauna. Stay connected with free in-room WiFi, with a speed of 50+ Mbps, and guests can find other amenities such as a hot tub. Other perks at this hotel include: - Free self-parking - Continental breakfast (surcharge), a round-trip airport shuttle (surcharge) and a front desk safe - 1 meeting room, a reception hall and massage treatment rooms - Guest reviews say great things about the helpful staff Room features All rooms are individually furnished, and have comforts such as 24-hour room service and bathrobes, as well as perks such as free WiFi and safes. Other amenities include: - Bathrooms with baths or showers and free toiletries - Smart TVs with DVD players - Fridges, coffee/tea makers and heating ## Similar properties ![Sauna, hot tub, steam room, body treatments, body wraps, body scrubs](https://images.trvl-media.com/lodging/100000000/99820000/99811900/99811820/43e8da08.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Holbrook Manor & Spa. 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23 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-22&endDate=2025-10-23&selected=103778806&PinnedHotelID=103778806&HadPinnedHotel=true®ionId=-1&adults=2) ![Executive Double Room | 1 bedroom, laptop workspace, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/113000000/112580000/112571700/112571683/747ad4eb.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Thatched Cottage Inn Shepton Mallet - Breakfast included - Pet-friendly - Parking included - Free WiFi 7.8 Good 35 reviews £100 includes taxes & fees 1 Oct - 2 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-01&endDate=2025-10-02&selected=112571683&PinnedHotelID=112571683&HadPinnedHotel=true®ionId=-1&adults=2) ![Interior](https://images.trvl-media.com/lodging/112000000/111430000/111424700/111424671/02f92cef.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Manor House Inn Shepton Mallet - Breakfast included - Parking included - Free WiFi - Restaurant 10 Exceptional 21 reviews £127 includes taxes & fees 6 Oct - 7 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-06&endDate=2025-10-07&selected=111424671&PinnedHotelID=111424671&HadPinnedHotel=true®ionId=-1&adults=2) ![Breakfast for a fee](https://images.trvl-media.com/lodging/5000000/4640000/4633300/4633216/df7902bf.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The George Hotel Castle Cary - Pet-friendly - Free WiFi - Breakfast available - Parking available 8.0 Very good 100 reviews £112 includes taxes & fees 5 Oct - 6 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-05&endDate=2025-10-06&selected=4633216&PinnedHotelID=4633216&HadPinnedHotel=true®ionId=-1&adults=2) ![Miscellaneous](https://images.trvl-media.com/lodging/17000000/16530000/16520300/16520247/dd888891.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Natterjack Inn Shepton Mallet - Pet-friendly - Parking included - Free WiFi - Restaurant 9.6 Exceptional 277 reviews £102 includes taxes & fees 2 Oct - 3 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-02&endDate=2025-10-03&selected=16520247&PinnedHotelID=16520247&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/36000000/35390000/35380600/35380551/w650h378x0y0-4be87a1f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Cross at Croscombe Wells - Breakfast included - Parking included - Free WiFi - Bar 10 Exceptional 111 reviews £122 includes taxes & fees 2 Oct - 3 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-02&endDate=2025-10-03&selected=35380551&PinnedHotelID=35380551&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - In-room WiFi speed: 50+ Mbps - Available in some public areas: Free WiFi ### Parking and transport - Return airport shuttle (surcharge) during limited hours on request - Free self parking on site ### Food and drink - Continental breakfast available for a fee 7:00 AM to 9:30 AM on weekdays and 8:00 AM to 10:30 AM on weekends; GBP 16 per person - A bar/lounge - A restaurant - Private picnics ### Things to do - Bicycle storage - Fitness classes - Full-service spa - Health club - Hot tub - Sauna - Steam room - Yoga classes ### Family friendly - DVD player - In-room refrigerator - Soundproofed rooms ### Conveniences - 24-hour front desk - Free newspapers in lobby - Safe at front desk ### Guest services - Housekeeping (daily) - Proposal/romance packages - Wedding services ### Business services - Business centre - Conference centre - Coworking space - Meeting room ### Outdoors - Garden - Terrace ### Full-service spa - 5 treatment rooms - Aromatherapy - Body scrubs - Body wraps - Couples treatment rooms - Facials - Hot tub - Hydrotherapy - Manicures/pedicures - Massage - Reflexology - Sauna - Spa open daily - Steam room ### Accessibility - No lift ### More - 3 floors - Designated smoking areas - Reception hall ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Hypo-allergenic bedding ### Bathroom - Bathtub or shower - Dressing gowns - Free toiletries - Hair dryer - Private bathroom - Towels provided ### Entertainment - DVD player - Smart TV ### Food and drink - 24-hour room service - Coffee/tea maker - Free bottled water - Refrigerator ### More - Desk - Heating - Individual decor - Individual furnishings - Iron/ironing board - Safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 3 PM; check-in end time: anytime Contactless check-in and check-out are available ### Check-out Check-out before 11 AM Contactless check-out ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets are allowed for an extra charge of GBP 50 per accommodation, per stay Service animals are welcome, and are exempt from fees Food and water bowls and pet-grooming services are available ### Children and extra beds Children are welcome Rollaway/extra beds are available for GBP 30.0 per day. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Optional extras - Fee for continental breakfast: from approximately GBP 16 per person - Pet fee: GBP 50 per accommodation, per stay - Service animals are exempt from fees - Rollaway bed fee: GBP 30.0 per day - Spa fee: GBP 20 - Facilities fee: GBP 20.00 per person, per night and includes use of: sauna; hot tub; fitness facilities The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts major credit cards; cash is not accepted Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation Guests under 16 years old are not allowed in the health club, fitness facility or hot tub Guests under 16 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision ### Property is also known as Charlton House Hotel Charlton House Spa Hotel Charlton House Spa Hotel Shepton Mallet Charlton House Spa Shepton Mallet Charlton Spa Hotel Bannatyne\`s Charlton House Hotel Shepton Mallet Bannatyne's Charlton House Spa Hotel Shepton Mallet, Somerset Charlton Hotel Shepton Mallet Charlton House Spa Montigo Resorts Somerset Charlton House Spa Hotel Montigo Resorts, Somerset Hotel Montigo Resorts, Somerset Shepton Mallet Montigo Resorts, Somerset Hotel Shepton Mallet ## Frequently asked questions ### Is Montigo Resorts, Somerset pet-friendly? > Yes, pets are allowed at this property. There's a fee of GBP 50 per accommodation, per stay. Service animals are exempt from fees. ### How much does it cost to stay at Montigo Resorts, Somerset? > As of 29 Sept 2025, prices found for a 1-night stay for 2 adults at Montigo Resorts, Somerset on 5 Oct 2025 start from £196.81, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/Shepton-Mallet-Hotels-Charlton-House-Spa-Hotel.h517268.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### How much is parking at Montigo Resorts, Somerset? > Self-parking is free at this property. ### What time is check-in at Montigo Resorts, Somerset? > Check-in start time: 3 PM; check-in end time: anytime. ### What time is check-out at Montigo Resorts, Somerset? > Checkout is at 11 AM. ### Does Montigo Resorts, Somerset provide a shuttle to the airport? > Yes, there's an airport shuttle that runs on request. ### Where is Montigo Resorts, Somerset located? > Situated in the historical district, this spa hotel is 0.7 mi (1.2 km) from Kilver Court and 2.5 mi (4.1 km) from Royal Bath and West Showground. Glastonbury Festival Site and Wells Cathedral are also within 6 miles (10 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Montigo Resorts, Somerset Reviews 8.4 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.8 Cleanliness ### 8.6 Location ### 8.8 Staff & service ### 7.2 Eco-friendliness ### 8.2 Property conditions & facilities 10 - Excellent 165 8 - Good 87 6 - Okay 34 4 - Poor 24 2 - Terrible 9 ### 10/10 Excellent #### sharon 3 Jun 2025 Super stay lovely room and so quiet ##### sharon Stayed 3 nights in May 2025 ### 10/10 Excellent #### Roger 14 Mar 2025 Liked: Cleanliness, staff & service, amenities A nice clean hotel with very pleasant staff and good food ##### Roger Stayed 2 nights in Mar 2025 ### 10/10 Excellent #### Stewart 26 Apr 2025 Liked: Cleanliness, staff & service, property conditions & facilities Fantatastic bed and bathroom... ##### Stewart Stayed 1 night in Apr 2025 ### 10/10 Excellent #### Lenroy 28 Apr 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Incredible property. Amazing property. Two day stay for next time for sure. Peter at the front desk was the perfect host. ##### Lenroy Stayed 1 night in Apr 2025 ### 10/10 Excellent #### Eloise 2 Jun 2025 Liked: Cleanliness, staff & service, property conditions & facilities For a last minute replacement very nice, staff very frendly and easy to talk to. ##### Eloise Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Heather 1 Oct 2024 Liked: Cleanliness, staff & service, property conditions & facilities Great place ##### Heather Stayed 2 nights in Aug 2024 ### 10/10 Excellent #### Piotr 4 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Nice place for weekend break with relaxing spa and beautiful rooms. Well recommend 👌 ##### Piotr Stayed 1 night in Dec 2024 ### 10/10 Excellent #### Darren 13 Apr 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great service great place to be x Awesome we loved it ##### Darren Stayed 1 night in Mar 2024 ### 8/10 Good #### Hannah 7 Mar 2023 Liked: Staff & service, property conditions & facilities Very warm welcome and helpful staff. ##### Hannah Stayed 1 night in Mar 2023 ### 10/10 Excellent #### David 9 Mar 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Hidden Gem New Glastonbury Incredible service, facilities and value. A great fusion of Asian luxury and British heritage. Breakfast was brilliant, bacon was world class! ##### David Stayed 1 night in Mar 2024 ### 10/10 Excellent #### Justin 13 Oct 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Great stay. Friendly staff and made us feel great. Room was lovely and relaxing. All in all much needed and nothing to complain about. ![](https://a.travel-assets.com/ugc/hotel-reviews/67F96B3A601F8ABF5A90D43F5B0FB2644FBAE8EB1697214300454.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Justin Stayed 1 night in Oct 2023 ### 10/10 Excellent #### christopher 3 Nov 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Mid week stop Great visit , restaurant menu needs frequent change. ##### christopher Stayed 2 nights in Nov 2023 ### 4/10 Poor #### Verified traveller 18 Feb 2025 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities, room comfort While the staff could not have tried harder, the hotel was nothing like the pictures - really shabby, old, dirty chipped paint and worn mismatched carpets. The staff tried hard to make it welcoming but it really was not what we were expecting. ##### Verified traveller Stayed 1 night in Feb 2025 ### 10/10 Excellent #### Shaline 2 Aug 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The rooms are spacious and the beds very comfy. We loved having an outside terrace to relax in during the day. ##### Shaline Stayed 2 nights in Jul 2022 ### 10/10 Excellent #### David 30 Nov 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff were exceptional Everyone engaged and extremely friendly Nothing was too much trouble ##### David Stayed 2 nights in Nov 2023 ### 8/10 Good #### Wendy 24 Mar 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Pleasant hotel with friendly & helpful staff We enjoyed our stay at Charlton House Spa Hotel. Friendly & helpful staff. Comfortable room & excellent breakfast. We didn’t use the Spa, but loved the Elemis toiletries. Unfortunately we had difficulty getting the shower to right temperature and it was awkward to get in & out of. ##### Wendy Stayed 2 nights in Mar 2023 ### 6/10 Okay #### Verified traveller 23 Jul 2024 The room needed updating. The hot water was on pressure pump so it made loud noise when you turned the hot tap on. ##### Verified traveller Stayed 1 night in Jul 2024 ### 8/10 Good #### Christopher 17 Nov 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort What a beautiful hotel and exceptionally friendly staff who were always so helpful Although we had a beautiful room it was fairly cold in there when we arrived, I mentioned this to staff who came to investigate and said they would see what they could do and pop back, a while later the radiator did start to warm up but was never piping hot, however it di take the chill off the room. Bed was super comfy Breakfast was one of the nicest I've had and Megan was very attentive Other than the room being a little cold to start with I fell in love with this place and if I'm ever in the area again I will certainly consider this hotel. ##### Christopher Stayed 1 night in Nov 2023 ### 4/10 Poor #### Caitlin 3 Jun 2024 Liked: Cleanliness Disliked: Staff & service There is an extra charge for everything, service was poor and didn’t feel like a guest. ##### Caitlin Stayed 1 night in May 2024 ### 8/10 Good #### Tina 12 Apr 2023 Liked: Cleanliness, staff & service, amenities The property is characterful and attractive. We only stayed one night and would have liked to stay longer. Staff were friendly and kind. We were upgraded and the room and en suite facilities were lovely and befitting a grade II listed building. Only downside was the weather was a little inclement and we struggled to get our room warm. ##### Tina Stayed 1 night in Apr 2023 ### 6/10 Okay #### Stephen 27 Feb 2023 Liked: Cleanliness Disliked: Staff & service, amenities Comfortable and spacious room with lovely outlook. Public areas clean and airy. Food OK but less choice than the sample menus. Service and staff attitude somewhat inconsistent, not helped by major falling out over lack of free access to swimming pool and spa area, which we were told was not part of our package. ##### Stephen Stayed 2 nights in Feb 2023 ### 4/10 Poor #### Andy 10 Aug 2023 Disliked: Staff & service Check in was laborious and we were forced to book a dining time even though the hotel was empty. We weren’t allowed access to the spa as we had bought through expedia, this was reiterated over and over again Room was a good size but lacking a working fridge or anything special, bathroom was nice. Breakfast was good. Overall it reminded us of Faulty towers and could have been so much better ##### Andy Stayed 1 night in Aug 2023 ### 6/10 Okay #### Jon 14 Oct 2023 Liked: Cleanliness The room had no heating in there And the room was very dated ##### Jon Stayed 1 night in Oct 2023 ### 10/10 Excellent #### Elaine 16 Oct 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Beautiful autumn weekend away We had a lovely couple of days here with family. The staff are without exception fantastic- really helpful and welcoming. Can’t praise them highly enough. The building is lovely, with nicely decorated public rooms. We had a deluxe double and our adult children had standard doubles. Rooms were comfortable. Breakfast had a good choice and was included. We can’t comment on other meals as we didn’t eat there at lunchtime or in the evening. We enjoyed the spa, which was almost deserted on the Sunday late afternoon. Lovely experience overall and wouldn’t hesitate to return. ![](https://a.travel-assets.com/ugc/hotel-reviews/D5B9E9BECCA95D7A583B74455A01AEB497A37ACB1697443278561.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/5CBA110636BF78DEFBF83028F12386B68E296D221697443270974.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/8FCE5D7F6266FA1B71BBEC930FF9130767A2A4821697443281896.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/1011533A44207AB96D7FE0642E83E47B2FA56C0C1697443268339.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Elaine Stayed 1 night in Oct 2023 ### 6/10 Okay #### Verified traveller 15 May 2023 Liked: Cleanliness Disliked: Property conditions & facilities #### Rooms around the spa will be noisy. When booking with tesco clubcard you can't use the spa unless you pay extra on arrival. We were in room 20 and the music from the spa was on from 8am to 9pm and could clearly be heard in our room. We asked if it could be turned on at 9 when the spa opened but it still came on at 8. The outside spa area was right outside our room so you can hear everything they were all saying over the noise of the hot tub. The food was really good and the hotel was clean. ##### Verified traveller Stayed 2 nights in May 2023 ## Expedia's Latest Trends ### Hotels > [The Coppid Beech Hotel](https://www.expedia.co.uk/Bracknell-Hotels-The-Coppid-Beech-Hotel.h3809.Hotel-Information) > > [Carden Park](https://www.expedia.co.uk/Chester-Hotels-Carden-Park.h190780.Hotel-Information) > > [Hampton by Hilton London Gatwick Airport](https://www.expedia.co.uk/Gatwick-Hotels-Hampton-By-Hilton-London-Gatwick-Airport.h7234788.Hotel-Information) > > [Hampton by Hilton London Stansted Airport](https://www.expedia.co.uk/Stansted-Hotels-Hampton-By-Hilton-London-Stansted-Airport.h18464320.Hotel-Information) > > [Stratford Manor Hotel](https://www.expedia.co.uk/Stratford-Upon-Avon-Hotels-Stratford-Manor.h27936.Hotel-Information) > > [Ashford International Hotel & Spa](https://www.expedia.co.uk/Ashford-Hotels-Ashford-International-Hotel.h527123.Hotel-Information) > > [Retallack Resort](https://www.expedia.co.uk/St-Columb-Major-Hotels-Retallack-Resort.h4537229.Hotel-Information) > > [Bloc Hotel London Gatwick Airport](https://www.expedia.co.uk/Gatwick-Hotels-Bloc-Hotel-London-Gatwick-Airport.h6594190.Hotel-Information) > > [Sand Bay Holiday Village](https://www.expedia.co.uk/Weston-Super-Mare-Hotels-Sand-Bay-Holiday-Village.h11443695.Hotel-Information) > > [St Michael's Resort](https://www.expedia.co.uk/Falmouth-Hotels-St-Michaels-Resort.h2951426.Hotel-Information) > > [Crowne Plaza Stratford Upon Avon by IHG](https://www.expedia.co.uk/Stratford-Upon-Avon-Hotels-Crowne-Plaza-Stratford-Upon-Avon.h11307.Hotel-Information) > > [Hilton London Gatwick Airport](https://www.expedia.co.uk/Gatwick-Hotels-Hilton-London-Gatwick-Airport.h20753.Hotel-Information) > > [Norbreck Castle Hotel](https://www.expedia.co.uk/Blackpool-Hotels-Norbreck-Castle-Hotel.h6377.Hotel-Information) > > [Eastwell Manor, Champneys Hotel & Spa](https://www.expedia.co.uk/Ashford-Hotels-Eastwell-Manor.h905662.Hotel-Information) > > [Camelot Castle Hotel](https://www.expedia.co.uk/Tintagel-Hotels-Camelot-Castle-Hotel.h8083111.Hotel-Information) > > [Hollins Hall Hotel, Golf & Country Club](https://www.expedia.co.uk/Shipley-Hotels-Hollins-Hall-Hotel.h63744.Hotel-Information) > > [Chesford Grange Hotel](https://www.expedia.co.uk/Kenilworth-Hotels-Chesford-Grange.h920291.Hotel-Information) > > [Grand Burstin Hotel Folkestone](https://www.expedia.co.uk/Folkestone-Hotels-Grand-Burstin-Hotel-Folkestone.h1201483.Hotel-Information) > > [The Mill Hotel & Spa](https://www.expedia.co.uk/Chester-Hotels-The-Mill-Hotel-Spa.h1695656.Hotel-Information) > > [Village Hotel Manchester Ashton](https://www.expedia.co.uk/Ashton-Under-Lyne-Hotels-Village-Hotel-Manchester-Ashton.h1848975.Hotel-Information) > > [The Winchester Hotel & Spa](https://www.expedia.co.uk/Winchester-Hotels-The-Winchester-Hotel-Spa.h26080.Hotel-Information) > > [Hilton at St George's Park, Burton Upon Trent](https://www.expedia.co.uk/Burton-On-Trent-Hotels-Hilton-At-St-Georges-Park.h5094740.Hotel-Information) > > [Radisson Blu Hotel Manchester, Airport](https://www.expedia.co.uk/Manchester-Hotels-Radisson-Blu-Hotel-Manchester.h120016.Hotel-Information) > > [The Spa Hotel](https://www.expedia.co.uk/Royal-Tunbridge-Wells-Hotels-The-Spa-Hotel.h8849.Hotel-Information) > > [Hythe Imperial Hotel Spa & Golf](https://www.expedia.co.uk/Hythe-Hotels-Hythe-Imperial-Hotel-Spa-Golf.h9108.Hotel-Information) > > [The Rutland Arms Hotel, Bakewell, Derbyshire](https://www.expedia.co.uk/Bakewell-Hotels-The-Rutland-Arms-Hotel.h792056.Hotel-Information) > > [Harbour Beach Club & Hotel](https://www.expedia.co.uk/Salcombe-Hotels-Harbour-Beach-Club-Hotel-Spa.h2261933.Hotel-Information) > > [Fistral Beach Hotel and Spa - Adults Only](https://www.expedia.co.uk/Newquay-Hotels-Fistral-Beach-Hotel-And-Spa-Adults-Only.h1895493.Hotel-Information) > > [Worcester Whitehouse](https://www.expedia.co.uk/Worcester-Hotels-Worcester-Whitehouse.h18498.Hotel-Information) > > [Cotswolds Hotel & Spa](https://www.expedia.co.uk/Chipping-Norton-Hotels-Cotswolds-Hotel-Spa.h13106835.Hotel-Information)