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Indoor/outdoor pool
Outdoor spa bath
Outdoor spa bath
Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Guest reviews

4.4/5 Excellent
204 reviews
Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Breakfast included
  • Parking included
  • Spa
  • Restaurant
  • Gym

Map

Explore the area

Popular LocationKilver Court14 min walk
Popular LocationRoyal Bath and West Showground5 min drive
Popular LocationWells Bishop's Palace16 min drive
AirportBristol (BRS-Bristol Intl.)41 min drive

Choose dates to view prices

  • Basic Double Room

    Room amenities

    • Sleeps 2
    • 1 Double Bed
    More detailsBasic Double Room
  • Double Room

    Room amenities

    • Sleeps 2
    • 1 Double Bed
    More detailsDouble Room
  • Standard Double Room

    Room amenities

    • Sleeps 2
    • 1 Double Bed
    More detailsStandard Double Room
  • Deluxe Double Room

    Room amenities

    • Sleeps 2
    • 1 Double Bed
    More detailsDeluxe Double Room
  • Superior Double Room

    Room amenities

    • Sleeps 2
    • 1 Double Bed
    More detailsSuperior Double Room
  • Deluxe Double Room

    Room amenities

    • Sleeps 2
    • 1 Double Bed
    More detailsDeluxe Double Room
  • Family Suite

    Room amenities

    • Sleeps 4
    • 1 King Bed and 2 Single Beds
    More detailsFamily Suite

About this area

Shepton Mallet

Located in Shepton Mallet, Charlton House Spa Hotel is in the historical district and near a train station. Glastonbury Tor and Glastonbury Abbey are notable landmarks, and the area's natural beauty can be seen at Wookey Hole Caves. Longleat Safari and Adventure Park and Royal Bath and West Showground are also worth visiting.

Visit our Shepton Mallet travel guide
Map
Popular Location

What's nearby

  • Kilver Court - 14 min walk
  • Royal Bath and West Showground - 5 min drive
  • Wells Cathedral - 15 min drive
  • Vicar's Close - 16 min drive
  • Wells Bishop's Palace - 16 min drive

Getting around

  • Castle Cary Station - 10 min drive
  • Bristol (BRS-Bristol Intl.) - 41 min drive

Restaurants

  • Whitstones Fish & Chip Shop - 10 min walk
  • Charton Inn - 10 min walk
  • Cannards Well Bar & Grill - 2 min drive
  • Highwayman - 2 min drive
  • The Kings Arms - 2 min drive

About this property

Charlton House Spa Hotel

4-star hotel with full-service spa and free breakfast
Along with a full-service spa, this hotel has a restaurant and a health club. Free cooked-to-order breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, an outdoor tennis court and a spa tub are on-site. All 28 rooms provide conveniences such as fridges and coffee makers, plus complimentary wireless Internet access and TVs with DVD players. Other amenities available to guests include 24-hour room service, free bottled water and hairdryers.
Charlton House Spa Hotel offers 28 forms of accommodation with DVD players and a safe. Guests can make use of the in-room fridges and coffee/tea makers.

Bathrooms include baths or showers, bathrobes, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an outdoor tennis court, a health club, a spa tub and a sauna.

Guests aged under 16 years old are not allowed in the health club, fitness facility or spa tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has massage/treatment rooms and couples treatment room(s). Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self parking
  • Return airport shuttle (surcharge) during limited hours
  • Airport shuttle on request

Food and drink

  • Free cooked-to-order breakfast
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Things to do

  • Aerobics classes
  • Full-service spa
  • Health club
  • Outdoor tennis court
  • Sauna
  • Hot tub
  • Steam room
  • Yoga classes

Family friendly

  • DVD player
  • Fridge

Conveniences

  • Free newspapers in reception
  • No lifts
  • Reception hall

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Wedding services

Languages spoken

  • English

Business services

  • 1 meeting room
  • Business centre
  • Conference centre

Outdoors

  • Garden
  • Terrace

Spa

  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible parking

More

  • Designated smoking areas

Room amenities

Bedroom

  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hairdryer

Entertainment

  • DVD player
  • TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in between 3 PM and midnight

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival
Airport shuttle service is available on request during limited hours
Fees may apply; contact the property in advance to make arrangements

Renovations and closures

This property is closed from 24 March 2020 to 5 July 2020 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 30.00 per day.
Cots (infant beds) are not available

Payment types at the property

American ExpressDiners ClubJCB InternationalMastercardVisa

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Rollaway bed fee: GBP 30.00 per day
  • Facilities fee: GBP 10.00 per person, per night and includes use of:

  • – Fitness facilities
    – Sauna
    – Spa tub
    – Spa

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Contactless check-in and contactless check-out are available.
  • Individually wrapped food options are available for breakfast and dinner, and also through room service.
  • Each guestroom is kept vacant for a minimum of 24 hours between bookings.

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 16 years old are not allowed in the health club, fitness facility or spa tub
Guests under 16 years old are not allowed in the spa

Property is also known as

Charlton House Spa Hotel Shepton Mallet
Charlton House Spa Hotel
Charlton House Spa Shepton Mallet
Charlton House Spa
Charlton Hotel Shepton Mallet
Bannatyne`s Charlton House Hotel Shepton Mallet
Bannatyne's Charlton House Spa Hotel Shepton Mallet, Somerset
Charlton House Spa Hotel Hotel
Charlton House Spa Hotel Shepton Mallet
Charlton House Spa Hotel Hotel Shepton Mallet

Frequently asked questions

Can I cancel my reservation for free at Charlton House Spa Hotel and receive a full refund?
Yes, Charlton House Spa Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Charlton House Spa Hotel cancellation policy on our site for more details about any exclusions or requirements.
Is this property pet-friendly?
No, pets are not allowed at this property.
How much is parking at Charlton House Spa Hotel?
Self-parking is free at this property.
What time is check-in at this hotel?
Check-in is from 3 PM to midnight.
What time is check-out at Charlton House Spa Hotel?
Checkout is at 11 AM.
Does Charlton House Spa Hotel provide a shuttle to the airport?
Yes, there's an airport shuttle.
Where is this property located?
Situated in the historical district, this spa hotel is 0.7 mi (1.2 km) from Kilver Court and 2.5 mi (4.1 km) from Royal Bath and West Showground. Wells & Mendip Museum and Downside Abbey (Basilica of St. Gregory the Great) are also within 6 miles (10 km).

Guest reviews

Overall score and ratings for Charlton House Spa Hotel

4.4
Excellent
5 - Excellent
119
4 - Good
61
3 - Okay
14
2 - Mediocre
10
1 - Poor
0
4.5
Cleanliness
4.5
Service and Staff
4.4
Amenities
4.2
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Mar 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible stay

Absolutely incredible stay everything was amazing, the staff went above and beyond to make our stay amazing. We were upgrading due to it being my husbands birthday and that we have stayed there multiple time. We will definitely go back, we love it.

Stayed 1 night in Mar 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Feb 2020

4/5 Good

  • Liked: Cleanliness, staff & service, room comfort
One night only

This was a nice hotel but they are trading on the name a little. There was a penalty for booking with hotels.com that i didnt get free access to the gym and pool. The room.was nice and comfortable. The menu was good but it wasnt much on the plate, Emily was perfect host and waitress (thank you). Check out was simple and easy as it should be but i also dont agree with the service charge im afraid. Small things to improve is light bulbs flicker in dining area and my bathroom one also didnt work making shaving awkward. Also the sink plug didnt keep the water in again shaving was a pain more so than normal. Shower leaked which made cleaning up the floor something i hadnt planned for but overall it was a good experience the small things can happen (except the showere that needs doing) i dont deem to be able to load the photos i took but i also reviewed on trip adviser and the ohotos are there.

Stayed 1 night in Feb 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great staff, food and gym/spa. Highly recommend

Stayed 1 night in Feb 2020
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