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Reviews of Warren Lodge Hotel

3 out of 5
Warren Lodge Hotel
Church Square, Middlesex, Shepperton, England

Reviews

7.8

Good

Rating 10 - Excellent. 177 out of 596 reviews" "
Rating 8 - Good. 230 out of 596 reviews" "
Rating 6 - Okay. 114 out of 596 reviews" "
Rating 4 - Poor. 47 out of 596 reviews" "
Rating 2 - Terrible. 28 out of 596 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Archie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I was in the annex rooms upstairs. The guy in the room beside me was on his phone on hands free from 12:30pm until 1:30am and I could hear his full conversation with his wife. The walls are just too thin. I could hear him going to the toilet at night also. - Try to get a room inside the actual hotel would be my advice.
Stayed 3 nights in Mar 2024
Response from Sarah - Manager on 28 Mar 2024
Thank you for your latest review. Our apologies for any noise issues you experienced on your latest stay. If you ever have issues with noise please contact the night porter so he can speak to the guest concerned. Thanks again. We very much look forward to welcoming you back again soon.

8/10 Good

Archie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Sarah - Manager on 16 Mar 2024
Thank you for another great review. We look forward to welcoming you back to the hotel next week. I hope you have a lovely weekend.

8/10 Good

Archie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious room. Good shower above the bath. Towels provided daily. Oil filled radiator available. Bed sheets changed daily. Lots of cupboard room for hanging clothes, and plenty of drawers for storing items.
Stayed 3 nights in Mar 2024
Response from Sarah - Manager on 8 Mar 2024
Thank you for your amazing review. It's always lovely to see you back in the hotel and we will forward to welcoming you back again next week.

8/10 Good

Doug

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While the hotel is a little 'tired' the owners are in the middle of refurbishment. The room and bathroom were clean and two minor issues, once pointed out, were dealt with quickly. All the staff were lovely with nothing too much trouble. Including the excellent maintenance team. The food was very good and served up piping hot. They even allowed us access to the restaurant at a time it was unusually closed so we could have a meal with friends we hadn't seen for years. Excellent customer service. We look forward to staying with them again and seeing the completion of their renovations.
Stayed 4 nights in Feb 2024
Response from Sarah - Manager on 2 Mar 2024
Thank you for taking the time to complete a review after your recent stay with us. I'm pleased you had a great stay and the staff helped make it special. We look forward to welcoming you back again soon.

10/10 Excellent

Paul

Liked: Staff & service, amenities, property conditions & facilities
Staff are very welcoming,friendly, helpful with a high standard of customer relations. Everywhere you see is very clean and organised.
Stayed 2 nights in Feb 2024
Response from Sarah - Manager on 26 Feb 2024
Thank you for another great review. We very much look forward to welcoming you back again soon.

4/10 Poor

Catherine

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Room was clean. Very basic and in much need of an update. Extremely uncomfortable bed and pillows. Will not be returning.
Stayed 1 night in Feb 2024
Response from Sarah - Manager on 22 Feb 2024
Thank you for taking the time to leave a review. The hotel is under new management and we have exciting plans for refurbishment and review of all the service in the hotel. Hopefully you will try us again later in the year. It's an amazing location by the river in summer. Thanks again.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Great value
Stayed 2 nights in Feb 2024
Response from Sarah - Manager on 22 Feb 2024
Thank you for your amazing review. I'm really pleased that you found the hotel good value for money. Hopefully you will find a reason to visit us again very soon.

10/10 Excellent

Sue

Liked: Cleanliness, staff & service
Always reliable rooms and sevice
Stayed 1 night in Feb 2024
Response from Sarah - Manager on 8 Feb 2024
Thank you for your amazing review and continued business at the hotel. It's always a pleasure to welcome you back. We look forward to your next stay.

8/10 Good

Sergejs

Stayed 3 nights in Jan 2024
Response from Sarah - Manager on 21 Mar 2024
Thank you for taking the time to leave a review after your recent stay. I'm glad you enjoyed your stay at the hotel. There's lots to do in the area so hopefully you will find a reason to visit us again soon.

2/10 Terrible

Zoe marie

Disliked: Cleanliness, property conditions & facilities
overpriced for what we had
Our pillows smelt of someone’s greasy head, so hadn’t been washed from previous people, bathroom tap constantly trickling and tap turns around , and toilet didn’t flush properly, breakfast was ok but overpriced for a small plate, and it was so quiet when eating some gentle background music would be nice so we couldn’t here the other people eating and their conversations, young staff were lovely, overall we won’t be back.
Stayed 1 night in Jan 2024
Response from Sarah - Manager on 4 Feb 2024
Thank you for your review. Please accept my apologies for the issues you experienced. I will be investigating the issues that you experienced in the room with our maintenance and housekeeping team. We have recently started managing the property so there will be lots of changes over the forthcoming months. Feedback is crucial. Thanks again.

10/10 Excellent

Paul

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with our stay, all the staff we met were very friendly, helpful and welcoming. We had a very tasty breakfast. Our bedroom was very clean with comfortable beds in our family room
Stayed 2 nights in Jan 2024
Response from Sarah - Manager on 25 Jan 2024
Thank you for your amazing review. It's lovely that you had such an great stay with us. There's lots to do in the area for families including 3 theme parks and a short train journey into London so hopefully you will find a reason to visit us again very soon.

6/10 Okay

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Well located for the area we were visiting, free parking on site and nearby. good rate via Expedia. We were given a room at the top of the building with a lovely river view which was a bonus. Room was basic but clean and functional. Good shower pressure but hard to adjust temperature as the control was really stiff. Breakfast was really nice. Full English was hot and well cooked. Overall it was decent value For the price we paid.
Stayed 1 night in Dec 2023
Response from Sarah - Manager on 14 Jan 2024
Thank you for your review. I'm really pleased that you enjoyed our idyllic location and breakfast. Hopefully you will find a recent to visit us again soon.

6/10 Okay

Donald

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff were superb and very friendly. The room was not clean clean. It was not noise proof. Hardly got ant sleep due to a very noisy couple in the next room
Stayed 1 night in Dec 2023
Response from Sarah - Manager on 14 Jan 2024
Thank you for taking the time to leave a review. It's always lovely to read such great comments about the staff. Our apologies for any noise issues. If you stay with us again and have any issues please call Reception and they will sort out any problems for you.

6/10 Okay

Ryan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Lovely receptionist very friendly. Decor is very dated, windows didn’t open in the room. Shower curtain was half way in the bath so liked to stick to you. I think the owners should stay in all rooms and then they can see for themselves.
Stayed 2 nights in Dec 2023
Response from Sarah - Manager on 25 Jan 2024
Thank you for your review and for letting us know about the shower curtain. I've added that to the list for the maintenance team. We are a new management team and have exciting plans for the refurbishment of the hotel so hopefully we will see you again in the future.

10/10 Excellent

anthony

Liked: Cleanliness, staff & service, amenities
I had a budget travellers room but something for everyone. Wonderful Thameside location. Cheerful helpful staff
Stayed 1 night in Dec 2023
Response from Sarah - Manager on 25 Jan 2024
Thank you for your amazing review. It's lovely that you enjoyed the hotel's idyllic location and found the staff helpful. We look forward to seeing you again in the future.

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sarah - Manager on 25 Jan 2024
Thank you for taking the time to leave a review after your recent stay with us. I'm pleased you enjoy your time at the hotel. Hopefully we will see you again soon.

4/10 Poor

ray

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Sarah - Manager on 25 Jan 2024
Thank you for your review. If there was anything in particular that you feel would have made your stay more enjoyable please feel free to contact me.

8/10 Good

Kim

Travelled with partner
Liked: Cleanliness, staff & service
Lovely location. Property a little tired with decoration and furniture quite dated. This reflected in the price that we paid though. Breakfast was really good and good quality produce used in cooked breakfast we had. Would stay again and recommend to others.
Stayed 1 night in Nov 2023
Response from Sarah - Manager on 25 Jan 2024
Thank you for leaving a review after your recent stay. I'm glad you enjoyed your breakfast with us and the great location of the property. Hopefully you will find a reason to visit us again soon.

4/10 Poor

Richard

Stayed 3 nights in Nov 2023
Response from Sarah - Manager on 25 Jan 2024
Thank you for taking the time to leave a review. My apologies if there were issues during your stay. We are a new management team have have exciting plans for the refurbishment of the hotel. Hopefully in the future we will see you again.

8/10 Good

Jane

Stayed 1 night in Nov 2023
Response from Sarah - Manager on 25 Jan 2024
Thank you for taking the time to leave a review after your recent stay with us. If there was anything in particular that would have made your stay more enjoyable please let me know. Hopefully we will see you again in the future.

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
OK-good for value for money
Great for the money. Good location. Clean room but no remote for TV (not a big deal) taps soooooo slow! Bed bit soft and worn. Very shabby furniture and fittings BUT saying all that it was warm and comfortable and full filled our needs. Just giving an honest review.
Stayed 1 night in Nov 2023

10/10 Excellent

Lester

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would stay again good value for money
I have seen some of the other reviews. Yes this is an older property and some parts are a tired but it is clean, comfortable and at the price with breakfast, free parking good WiFi it is very good value for money. I would stay here again and all the staff were friendly.
Stayed 1 night in Nov 2023

8/10 Good

Keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasantly located hotel on a quiet backwater of the Thames with convenient parking. Bar and restaurant serving dinner with good selection of meals and full cooked breakfast. Functional room with all necessary amenities. The floors were a bit creaky with a little noise from other rooms but not a big issue and very comfortable bed.
Stayed 1 night in Oct 2023

8/10 Good

Carl

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023

8/10 Good

Archie

Liked: Cleanliness
Stayed 3 nights in Oct 2023

10/10 Excellent

Mark

Stayed 2 nights in Oct 2023

10/10 Excellent

KRISTINA CATHERINE ANNE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Le mejor del mundo. Ese habitación es absolutemente magnifico. Ofrecen desayuno y ademas, hubo un bar. Gracias, Warren Lodge!

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Charleigh

Disliked: Cleanliness
Stayed 1 night in Oct 2023

8/10 Good

Dave

Business traveller
Liked: Staff & service, room comfort
Wet
Lovely staff nice meal beer expensive room a bit grubby
Stayed 1 night in Oct 2023

8/10 Good

Richard

Stayed 1 night in Oct 2023

8/10 Good

David

Stayed 1 night in Oct 2023

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday treat
Very comfortable bed. Very friendly staff. Would stay again
Stayed 1 night in Oct 2023

6/10 Okay

Angela

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The location is beautiful and my room was large and well appointed but the building needs an upgrade from old fashioned decoration and some lack of maintenance. Staff were pleasant
Stayed 1 night in Oct 2023

8/10 Good

James

Stayed 1 night in Oct 2023

10/10 Excellent

Leticia Antonieta, National City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the garden grounds and walkable area on the way to the shops. Beautiful boat launch behind the Inn with plenty of benches. Food was excellent. Very close to airports. I will return and recommend. Lots of history.

10/10 Excellent

Caryn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Quaint! Friendly staff
Stayed 2 nights in Oct 2023

10/10 Excellent

Katarina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

MISS

Stayed 1 night in Oct 2023

6/10 Okay

Christopher

Travelled with group
Liked: Staff & service
The hotel is very welcoming and the staff are lovely. However, it does need some maintenance. We were in the annexe part and the door was hard to close. One day when we returned we found our door open as the cleaner had obviously not closed it properly.
Stayed 4 nights in Sep 2023

10/10 Excellent

Josephine

Stayed 1 night in Sep 2023

10/10 Excellent

Margaret

Stayed 2 nights in Sep 2023

6/10 Okay

Mark

Business traveller
Disliked: Staff & service
Average
Stayed 1 night in Sep 2023

6/10 Okay

James

Liked: Cleanliness
Ok hotel, but lukewarm shower a letdown.
Standard facilities, but the rooms are a bit tired with much wear and tear. Shower was warm enough but not hot at any point.
Stayed 1 night in Sep 2023

8/10 Good

Andy

Liked: Staff & service, room comfort
Stayed 1 night in Sep 2023

4/10 Poor

Susan

Disliked: Staff & service, room comfort
Dissapointing stay
The bathroom is a mine field, slipped a few times in the bath taking a shower, on stepping out of the shower stepping onto a mat there was no anti slip tiles also slipped very dangerous ( perhaps a risk assessment should be done ) The toilet had not been cleaned properly underneath the seat was as a disgrace... No plug sockets either side of the bed for chargjng my phone the only double socket available was by the dressing table. One of which was covered by the dresser.. Also the bed kept moving as i sat or leaned against it ....and not very comfortable...left with back ache.. I waited 25 min for dinner and when it came the skin on fries were burnt to a crisp..the food was unappetising and tasted bland.... There was no etiquette or customer service , i was not asked did i enjoy the meal to which i would of told them about the chips however it was very clear to see they were burnt as i had left them on the plate.....it was just taken away . I thought prices were far to expensive ive stayed in many a hotel and these are quite steep .... On arrival the guy on reception was on the phone and doing stuff on the computer i waited a few minutes while he was sorting things out which i undestand what needs to be done however there was no apology.. I needed reception a few times no one was available i had to call for attention.....parking is a nigmare .....
Stayed 3 nights in Sep 2023

4/10 Poor

Geoffrey

Disliked: Cleanliness, property conditions & facilities
Not great
Tired looking hotel, food microwaved and not enjoyable, bar limited. Room ok but lukewarm shower. Will not use again,.
Stayed 1 night in Sep 2023

8/10 Good

Janette

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, room comfort
Comfortable short stay.
Really wasn’t sure what to expect after reading previous reviews. Pleasantly surprised! We used this hotel as a base as we were attending a 2 day festival. The rooms we had were spacious and clean. The beds were very comfortable. Bathrooms clean too. We had breakfast once and it was good value at £12. The usual. Cereals, yoghurt, juices, toast, continental or cooked. We basically only slept here, as we were out a majority of the day. Polite, pleasant staff. Excellent location and close proximity for where we wanted to attend. One thing I do agree on with other reviewers is that the hotel needs some simple cosmetic repairs. Carpets, cracks filled in decorating and just generally brightening up a bit.
Stayed 2 nights in Sep 2023

6/10 Okay

Iain

Disliked: Property conditions & facilities
Needs a good revamp
Stayed 3 nights in Sep 2023