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"An historic York hotel, fully modernised with real character and conveniently close to city centre. "

"Great staff Sandra got us an upgrade to a garden view room. We had a small issue with curtains but Jess at reception also was amazing and sorted the issue."

"Lovely hotel - modern and clean with helpful staff."

"Very efficient check in with friendly staff. The room was clean. It was an executive suite and very spacious, almost too much so as it felt oddly sparse. As mentioned in previous reviews, the room and furniture were ‘tired’ and in need of updating. The hotel must have been glorious in its heyday but its splendour has definitely faded. Having said that, I thought the 2 night stay was good value, and the hotel is in a very central location. Don’t expect luxury but do consider its value for money and its location. "

"Room is not bad. But service has been dropped too much comparing with the last time I visited here. Staff is not that professional now, room service is not properly. I paid for the onsite parking, 49.5gbp per night, but can’t been guaranteed there would be a space reserved for you. But I had to pay for it. And nobody told me I need to pay for it when I was parking, only knew it when checked out. Totally, the management is a bit chaotic, service is not properly as I expected, it’s terrible. I loved this hotel when I stayed here last time. But this time, it was so disappointed. "

"Immaculately clean room and bathroom. Excellent view of the Minster and the river. Helpful,friendly staff. Breakfast was good with plenty of choice to appeal to all tastes. Limited parking but we were lucky to secure a space. Conveniently close to York centre. York is beautiful, historical and fascinating. "

"Grand Hotel , well maintained, and clean , great location "

"Room and facilities are good. Staff a bit grumpy .. 4 on reception when we arrived … no-one looked up … not sure the guest is a priority here. "

"Property was very good and welcome staff were very present rooms very good overall had a very good stay "